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    An Issue With The Male-To-Female Connection

    | Victoria, BC, Canada | Employees, Ignoring/Inattentive, Technology

    Me: “Hi, I just bought a new desktop from you guys and I think it has a faulty connection.”

    Employee: *condescendingly* “Uh huh, I see. And what exactly is your trouble, miss?”

    Me: “When I put a disc into the optical drive, it didn’t respond. I checked and the OS is denying the computer even has an optical drive, but the light on the front is on. So, I figure the connection to the motherboard must be loose. Can I get you guys to patch that up for me?”

    Employee: “Sure, we’ll get rid of that virus for you in no time.”

    Me: “Um… did you hear me? I said it’s a hardware problem. I’d fix it myself if it wouldn’t void the warranty to open the case.”

    Employee: “No, no, sweetheart. It’s almost definitely a virus. It’s really rare for it to be anything else. We’ll have to run what’s called a scan, so you’d need to join the queue. It’ll be a couple of days for that.”

    Me: “You don’t need to scan it! You just need to open the case and reconnect the bloody wires!”

    (We go back and forth, but I eventually surrender the machine, insisting before I leave that “check the hardware first” be written on the work order. Three days later, I finally get the call to come in and pick it up. This time the clerk is a different one and the work order is nowhere in sight.)

    Me: “So what was the issue?”

    Other Employee: “Well, Fred scanned it about five times but it kept coming up clean, so when he left yesterday I popped it open myself to check the hardware. Funny thing: the drive wasn’t even connected to the motherboard!”