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Category: Awesome Customers

Nearly Fell Off Her Chair

| OH, USA | Awesome Customers, Employees

(It is Christmas 2012. We use an online service to order a foam chair for our grandson. Within two weeks, the box arrives, but with two of the chairs. I go to return one at the store. After waiting in line for 20 minutes, I reach the customer service rep.)

Rep: “How may I help you?”

Me: “I just wanted to bring this back. We ordered one, but they delivered two.”

Rep: *blank stare for a few moments* “You don’t want a refund?”

Me: “Oh, no! I’m sorry. I should have said that we weren’t charged for this one. We only paid for one chair, but got two.”

Rep: “So you…” *another blank stare*

Me: “Everything’s okay, isn’t it? I’m just returning merchandise that was mistakenly delivered to us.”

Rep: “I… I’m not sure. This never happens!”

(I finally convinced her that it was okay to just take the chair back without crediting my account, but left with the feeling that she still wasn’t sure what to do next.)

That’s What They Both Said

| LA, USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Rude & Risque

(I have just got off work on the overnight shift at a big box store. I am picking up a few grocery items before heading home. Among my items are a few cucumbers. The cashier ringing me up is a lady I was friendly with when I was a cashier a few years prior.)

Cashier: “Oh, you making a salad when you get home?”

Me: “Yeah. I like to eat something kinda light for my ‘dinner.’ I know its seven am but it’s dinner to me!”

Cashier: “True. Wow, these cucumbers are huge!”

Me: “Aren’t they? And those are two of the small ones. I don’t really like the big ones. The seeds are too big.”

Cashier: “And see, me? I like the big ones! I like a lot of seeds in mine!”

Me: “Well, go get you some when you get off. They are huge. I’m sure they’re full of seeds. And leave some little ones for me. These big ones are too much for me.”

Cashier: “Oh, yeah, I was just thinking I’m gonna have to go get some of these big boys.”

(I pay and gather my bags.)

Me: “Thanks, you have a good day. Oh, and by the way… I can’t believe we just had that conversation with straight faces!”

Cashier: *eyes get wide and bursts out laughing*

Bring The Whole Animal House With You

| TX, USA | Awesome Customers, Pets & Animals, Top

(My family arrives at our local animal shelter that has a big glass front. I see the inside volunteers watching my family pile out, including my wife, my eight-year-old twins, and one-year-old daughter. Then their eyes lock on me carrying our dog, Rocky. Their gaze follows me the entire way up the walkway and as we enter the building.)

Volunteer: “Can I help you folks with anything?”

Wife: “Yes, ma’am. We would like to see your cats, please.”

(She shows us to the cats and my kids go nuts trying to find the perfect cat. The whole while, Rocky is trying to break loose and the other volunteers are shooting hateful looks at me. Finally the kids settle on a young adult black cat. She is young enough that she won’t be cranky, but old enough that the baby won’t hurt her. The kids look at me and back away. I set Rocky down in front of the cat, Boo, and they seem to be okay with each other.)

Me: “Okay, looks good to me. We’ll take her home!”

(The volunteer helping us looks puzzled.)

Volunteer: “Why did you bring your dog?”

Me: “Why wouldn’t I? He lives in the house, too. Wouldn’t want to bring someone home he didn’t approve of as well.”

Volunteer: “That’s brilliant! Sir, we all thought you brought him here to dump him, and for some reason brought your kids. Then we thought you were going to ‘trade’ him for a cat. Nobody has ever thought to bring their other pets in to make sure they get along with a new adoption.”

(We brought Boo home, and after a short adjustment period she’s just as much a part of our family as Rocky is.)

Tipped In Your Favor

| Sydney, NSW, Australia | Awesome Customers, Coworkers, Lazy/Unhelpful, Money, Top

(I have been asked to help out at a 21st birthday party at work. It’s my first time on table service, working with another staff member. I keep taking orders and drinks out while she mainly chats to the barman. At the end of the night the birthday girl’s father approaches me.)

Father: “Excuse me. Can you come over here so we can order more drinks?”

Me: “Sure!”

Father: *looking around to see where my coworker is* “Here, take this.” *pushes

a folded up $50 note into my hand* “Put it in your pocket and don’t tell the other waitress how much I gave you. You did most of the work while she did as little as she could and flirted with the barman all night.”

(Later, my coworker approaches me.)

Coworker: “Did you get a tip? I got $20. Don’t worry if he didn’t give you as much. It was your first night, after all. You did okay…”

Good Things Come In Open Packages

| FL, USA | At The Checkout, Awesome Customers, Employees, Money

(I’m hopping into a store to get one thing. I find what I need. It’s the last one they have, but the package is opened and looks badly damaged. Since it’s open, however, I’m able to see that everything that’s supposed to be there is and the product itself is fine. I decide to buy it anyway.)

Me: “Just this today, thanks.”

Cashier: “Of course.”

(The cashier goes to scan the barcode, but then just stares at the package for a good thirty seconds, even though the barcode is still there.)

Me: “Oh, I’m sorry. I just found it like that, and I didn’t see any more. But I figured it was still okay to buy.”

Cashier: “You… want to buy this?”

Me: *confused* “Yes… please?”

Cashier: “You want to buy this at full price?”

Me: *laughs* “Unless it’s on sale, but I don’t think it is. It’s the last one, and since it was open when I found it, I made sure everything was accounted for. I’ll just take this today, thanks.”

Cashier: “Sorry about that, ma’am. I’m just shocked you didn’t demand a discount.”

Me: “Why would I? The product itself is fine, and I’m not going to need the packaging once I get home.”

Cashier: “You’d be surprised at how crazy some people are.”

(I now seriously don’t doubt that a bit!)


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