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    Category: Awesome Customers

    Breaking Bread With The Night-Shift

    , | Germany | Awesome Customers, Awesome Workers, Coworkers, Food & Drink

    (I work in the kitchen of a café, which is affiliated with the nightclub next door, and there are various doors and hallways that connect cafe, kitchen, and club. The bosses of the café and club are married. As you can imagine, despite them officially being separate businesses, pretty much everything is connected in some way. When I start my morning shift at 6 am, most of the bartenders are still there or getting ready to leave.)

    Bartenders: *coming into the kitchen* “Oh, man, it’s so unfair. We’ve been working all night and now you come in here and bake croissants and make everything smell delicious.”

    Me: “Well, I just finished this batch. You can have them if you want. There’s also cheese and ham if you want to grill it.”

    Bartenders: “Really?! We were just joking…”

    (The croissants are ridiculously cheap and the café staff eats for free anyway, so I figure my boss won’t mind.)

    Me: “Yeah, go ahead. I’ll just make some new ones for the cafe.”

    Bartenders: “This is the best!” *everyone’s happily assembling cheese croissants* “You know, the girl who worked here before would scream at us if we even tried to walk through the kitchen, let alone ask for any food! She said we were all just drunken a**holes trying to steal from [Café Boss].”

    Me: “Well, I hope I won’t get in trouble with [Café Boss]. If so I’ll just pay for the croissants this once.”

    Bartenders: “Nah, if she gets angry, just send her to us and we’ll explain. [Nightclub Boss] has been thinking of getting us some breakfast now and then, anyway.”

    (My boss didn’t mind when I asked her about it, as long as I wrote down what the people from the club ate, for accounting. Now most of the bartenders jokingly call me ‘kitchen mama‘ for feeding them in the morning, and I’ve never had to pay for a drink at the club! Goes to show what being nice can do.)

    Nothing Light About Being Polite

    | Sweden | Awesome Customers, Employees, Food & Drink

    (My family and I have been customers at this pizza store for several years. On this day, I drop in right after they open in order some pizza for when my job ends, which is close to when they close as well.)

    Me: “Hey, I’d like two [pizza] and one [pizza].”

    Employee: “Sure. You bringing it with you?”

    Me: “Yeah, but I can’t pick it up until about six pm. Is it a problem to ask you guys to prepare it for that time?”

    Employee: “Dude, I’m gonna tell you something.”

    (At this point, I’m a bit worried but I remain silent.)

    Employee: “If you had asked me to fix you a pizza for Christmas, at three am sharp, in five years time, I would have gotten that f****** pizza done and delivered it to your house, if I had to. You and your family are the nicest people we’ve had as you’re polite, respect that there’s other people before you, AND you don’t mind waiting a few minutes extra in case we screw up.”

    Me: “I, um… Wow! Thanks!”

    (Needless to say, we’re now regulars who order at least once a week from them!)

    Nearly Fell Off Her Chair

    | OH, USA | Awesome Customers, Employees

    (It is Christmas 2012. We use an online service to order a foam chair for our grandson. Within two weeks, the box arrives, but with two of the chairs. I go to return one at the store. After waiting in line for 20 minutes, I reach the customer service rep.)

    Rep: “How may I help you?”

    Me: “I just wanted to bring this back. We ordered one, but they delivered two.”

    Rep: *blank stare for a few moments* “You don’t want a refund?”

    Me: “Oh, no! I’m sorry. I should have said that we weren’t charged for this one. We only paid for one chair, but got two.”

    Rep: “So you…” *another blank stare*

    Me: “Everything’s okay, isn’t it? I’m just returning merchandise that was mistakenly delivered to us.”

    Rep: “I… I’m not sure. This never happens!”

    (I finally convinced her that it was okay to just take the chair back without crediting my account, but left with the feeling that she still wasn’t sure what to do next.)

    That’s What They Both Said

    | LA, USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Rude & Risque

    (I have just got off work on the overnight shift at a big box store. I am picking up a few grocery items before heading home. Among my items are a few cucumbers. The cashier ringing me up is a lady I was friendly with when I was a cashier a few years prior.)

    Cashier: “Oh, you making a salad when you get home?”

    Me: “Yeah. I like to eat something kinda light for my ‘dinner.’ I know its seven am but it’s dinner to me!”

    Cashier: “True. Wow, these cucumbers are huge!”

    Me: “Aren’t they? And those are two of the small ones. I don’t really like the big ones. The seeds are too big.”

    Cashier: “And see, me? I like the big ones! I like a lot of seeds in mine!”

    Me: “Well, go get you some when you get off. They are huge. I’m sure they’re full of seeds. And leave some little ones for me. These big ones are too much for me.”

    Cashier: “Oh, yeah, I was just thinking I’m gonna have to go get some of these big boys.”

    (I pay and gather my bags.)

    Me: “Thanks, you have a good day. Oh, and by the way… I can’t believe we just had that conversation with straight faces!”

    Cashier: *eyes get wide and bursts out laughing*

    Bring The Whole Animal House With You

    | TX, USA | Awesome Customers, Pets & Animals, Top

    (My family arrives at our local animal shelter that has a big glass front. I see the inside volunteers watching my family pile out, including my wife, my eight-year-old twins, and one-year-old daughter. Then their eyes lock on me carrying our dog, Rocky. Their gaze follows me the entire way up the walkway and as we enter the building.)

    Volunteer: “Can I help you folks with anything?”

    Wife: “Yes, ma’am. We would like to see your cats, please.”

    (She shows us to the cats and my kids go nuts trying to find the perfect cat. The whole while, Rocky is trying to break loose and the other volunteers are shooting hateful looks at me. Finally the kids settle on a young adult black cat. She is young enough that she won’t be cranky, but old enough that the baby won’t hurt her. The kids look at me and back away. I set Rocky down in front of the cat, Boo, and they seem to be okay with each other.)

    Me: “Okay, looks good to me. We’ll take her home!”

    (The volunteer helping us looks puzzled.)

    Volunteer: “Why did you bring your dog?”

    Me: “Why wouldn’t I? He lives in the house, too. Wouldn’t want to bring someone home he didn’t approve of as well.”

    Volunteer: “That’s brilliant! Sir, we all thought you brought him here to dump him, and for some reason brought your kids. Then we thought you were going to ‘trade’ him for a cat. Nobody has ever thought to bring their other pets in to make sure they get along with a new adoption.”

    (We brought Boo home, and after a short adjustment period she’s just as much a part of our family as Rocky is.)


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