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    Category: Awesome Customers

    Our Beef With The Beef Isn’t With You

    | Zel am See, Austria | Awesome Customers, Employees, Food & Drink

    (My father and I are on a skiing trip and trying out a new restaurant. I order the venison stew, and my father orders the sirloin steak, asking to have it done medium rare. The food is pretty good, but there’s one glaring problem. The stew has beef in it – rib meat – not venison, and what my father has gotten is clearly not sirloin, but some other cut which isn’t quite as good. Since we’re really hungry and tired from skiing all day, we decide not to make a fuss. The waitress approaches us at the end of the meal.)

    Waitress: “Did everything taste good?”

    Father: “Yes, it’s good. It’s not what we ordered, but it’s good.”

    Waitress: “…What?”

    Me: “Well, I can tell this isn’t venison in the stew, and whatever is on my father’s plate isn’t sirloin steak. And he asked for medium rare, but this is rare bordering on raw.”

    Father: “We just thought you could pass it on that people CAN tell the difference.”

    Waitress: *looking like she’s about to panic* “I’m so sorry. I—”

    Me: “Please. We know this isn’t your fault. You’ve been nothing but kind and pleasant to us all evening. You don’t cook the food here. We just wanted whoever it is who does to know that using cheaper meat than what’s on the menu will only lose you customers, okay?”

    Waitress: *looking close to tears* “I’m really very sorry. I didn’t know. They just hand me the food.”

    Father: “It’s okay, really. Here’s a tip. You really deserve it. I hope you get that cook sorted out.”

    (She all but bolted from there, looking relieved, mortified, and like someone was going to feel the flat of her hand very soon. Hopefully, things worked out in the end – my father and I certainly didn’t return there.)

    Newborn Into Service

    , | Australia | Awesome Customers, Awesome Workers, Bosses & Owners, Family & Kids

    (Today I’m working with two female coworkers; I’m also female. During a quiet part of the day, one of our managers comes in with her newborn. None of us have seen her since she went on maternity leave a month ago, so we’re all thrilled to see her and her son. My coworkers are so busy cooing over the child that they don’t notice a customer standing quietly at the counter. I go to serve her.)

    Me: “How can I help you?”

    Customer: “What are they doing over there?”

    Me: “Our manager is here with her newborn. Really, you’re lucky you’re getting served at all!”

    (The customer laughed before wandering over to join the group. She did eventually get her items, when they all resurfaced ten minutes later!)

    You Saved Their Bacon

    | Allentown, PA, USA | Awesome Customers, Employees, Food & Drink

    (I had placed an online order for a pizza with, among other toppings, bacon. Maybe ten minutes later, the pizza place calls.)

    Worker: “I’m so sorry about this, but there’s a problem with your order.”

    Me: “There is? What?”

    Worker: “We’re out of bacon.”

    Me: *gives a gasp as though I’m shocked to my core, then speaking normally* “Hmm. Well, do you have Canadian bacon?”

    Worker: “Yes.”

    Me: “Okay, let’s get that instead.”

    Worker: “Thank you!”

    (About another fifteen minutes pass, and I go to pick up my pizza.)

    Worker: “Hey, I’m the one you spoke to on the phone. I’m really glad the Canadian bacon worked out.”

    Me: “Oh, if you didn’t have that, I would have switched to extra cheese or something. It’s no big deal.”

    Worker: “Well, we really appreciate how nice you were about it.”

    Me: “Rough day?”

    Worker: “You have no idea.”

    Me: “Oh, I probably do. I work in retail, too.”

    Worker: “Oh, you UNDERSTAND!”

    Make An Early Booking

    | Long Beach, CA, USA | Awesome Customers, Bosses & Owners, Job Seekers

    (I am 14, and I spend all my time hanging out at a particular bookstore, browsing, drinking their coffee, and reading.)

    Customer: “Excuse me; I’m looking for a science fiction novel.”

    Me: “Sure. Do you know who it’s by or what it’s called?”

    Customer: “Well, I wasn’t sure which one; it’s a gift for a friend…”

    (The customer tells me what their friend is interested in, and I recommend some of my favorite authors and help them select a book.)

    Me: “I don’t really work here, so you’ll need to see an employee to pay for it… No need to apologize. I just like this place.”

    Manager: “Excuse me; I keep seeing you doing that…”

    Me: “Yeah, I just like talking to people about my favorite books. I hope I’m not overstepping or anything…”

    Manager: “No, it’s great. You should apply for a job!”

    Me: “I’m too young, sadly. I checked the application form already…”

    Manager: “When you’re old enough, then. You practically work here already. I’m not really supposed to promise people jobs, but I think we can make an exception for you.”

    (I had to move out of town a few months later, but 16 years later I still wonder what my life would have been like if I’d been able to stay and work for them and have my first job in a place I loved!)

    He’ll Have The Obnoxiously Sweet Ham

    , | Australia | Awesome Customers, Coworkers

    (I am working with one coworker who is in a horrible mood and refusing to serve customers unless she absolutely has to. She was wiping a bench and I am carefully washing raw chicken juice off my arms to serve a man who is standing right in front of my coworker, patiently waiting as she ignores him. A loud, slightly deranged regular comes in and, assuming the other customer is being served, approaches me.)

    Loud Customer: *cheerful* “Hey love! How are ya?”

    Me: “I’m good. I hope you’re well! Sorry, but I have to take care of this gentleman here first. You’re next, though. I promise.”

    Loud Customer: “S’fine, what about the other lady? Lady! Hey, heeey! I need some brawn! Pork brawn, thank you, love!”

    Coworker: *defeated sigh*

    (She serves the loud customer and I serve the other man. The loud customer is VERY loudly chattering away about some conspiracy theory and why he doesn’t eat certain hams. My coworker and I both wind up at the wrapping station for our orders at the same time.)

    Coworker: *mutters darkly, so only I can hear* “Holy f****ing h***.”

    Me: “Ha. I love him! He actually made you do your job.”

    Coworker: *cracks her first smile of the day* “I know; I hate it.”

    (As the loud customer left, he practically yelled at my coworker to feel better. Apparently being obnoxious isn’t so bad, as long as you’re sweet at the same time!)


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