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    Category: Bad Behavior

    Password Overheard

    | Boise, ID, USA | Bad Behavior, Employees

    (I work in a call center doing tech support for a popular cell phone company. We often get calls from stores that sell the carrier’s phones, asking for help with phones or customer accounts. Since these callers are employees of the stores they are working for and not our company, we must verify the customer’s account with the customer before making any changes.)

    Me: “Thank you for calling. This is [My Name]. May I have your name, please?”

    Employee: “This is [Employee]. I’m with an authorized retailer, and I need to get call forwarding set up on our customer’s phone.”

    Me: “All right, I can definitely get that going for you. Can I go ahead and speak with the customer?”

    Employee: “You’re on speaker.”

    (I introduce myself to the customer.)

    Employee: “The customer’s name is [Customer] and his password is [password].”

    Me: “I’m sorry, ma’am, I do need to hear that information directly from the customer.”

    Employee: “Well, that’s completely unnecessary, but all right.”

    (The customer gives me the information.)

    Me: “Thank you. I understand it’s a bit of a hassle, but it is part of our security policy to verify directly with the customer.”

    Employee: “What call center are you located in?”

    Me: “I don’t feel comfortable disclosing that information.”

    Employee: “Well, then can I get your ID number or the name of your supervisor?”

    Me: “Can I ask why?”

    Employee: “So I can report you. You embarrassed me in front of my customer.”

    (I repeat my spiel about the security policy and tell her that, no, I will not be giving her my information. She relents, and I get the call forwarding set up.)

    Me: “Is there anything else I can help you with today?”

    Employee: “No. Now you’ve made the customer upset.” *hangs up*

    Shelving The Pay It Forward Part

    | Houston, TX, USA | Bad Behavior, Bosses & Owners

    (I work in an independently owned retail shop. My boss is being interviewed for a newspaper article about local business owners. She is currently discussing restoring the shop after it was flooded several years ago.)

    Boss: “So, I called these other business owners I knew, and they were incredibly generous and donated these shelves for our store.” *gestures around at the shelving*

    Interviewer: “That’s a wonderful point for me to make in my story: how they stepped in to help you when you needed it. How inspirational.”

    Boss: “Yes, for just the cost of the moving van and crew we were able to replace all the old shelves in the store, with lots more extra shelving tucked away in storage.”

    Interviewer: “Ready to donate to someone else in need?”

    (My boss just gives her this blank stare.)

    Boss: *scornfully* “Of course not, that for us to use.”

    Engineered A Solution

    | England, UK | Bad Behavior, Coworkers

    (We have a worker who is constantly causing an issue wherever he works: making idiotic demands, threatening to take the company to court, going to HR over matters that were clearly stated in his contract, generally being poison that people were afraid to speak to him. He gets passed around each of the departments as he made working with him very difficult, but never crossing the line to getting fired.)

    Me: “Look, [Worker], it’s simple. Just because you helped out an engineer a few times doesn’t mean that you can expect to be paid the same.”

    Worker: “I looked up the rates online. They make [a value at least twice the reality]. Why shouldn’t I get the same?”

    Me: “Because you’re not an engineer! You only helped!”

    Worker: “I demand three weeks pay, at engineer rate.”

    Me: “No. We all have to help out time to time; it’s stated in your contract.”

    Worker: “If i don’t get it, I quit, then.”

    HR: *quickly* “Okay, then, I’m sorry to hear that. I will raise the paperwork and put you on garden leave before the end of the week.”

    Worker: “What?”

    HR: “You said you quit. That’s what I heard. Did you hear that, [My Name]?”

    Me: “Well, yes, I–”

    Worker: “No, no, I have to put it in writing.”

    HR: *calmly* “No, you don’t. Not in this country. Your resignation is accepted. Now, if you don’t mind, I do have another meeting to get to that it I’m already late for,. You can make another appointment if you need to later in the week.”

    (Dumbfounded, the worker walked out and we never saw him again.)

    A Look That Could Shatter Glass

    | Germany | At The Checkout, Bad Behavior, Employees

    (I’m ordering a burger combo. The restaurant currently has a promotion for free coke glasses with each combo running, but I’m not interested in the glasses.)

    Cashier: “And here are your glasses.”

    Me: “No, thanks, I don’t want them.”

    Cashier: “All right.” *starts putting the glasses back*

    Lady Behind Me In Line: “Can I have them instead?”

    Me: “Sure!”

    Cashier: *takes the glasses back before I can take them* “No, you can’t have them. They’re for the combo only. I need to put those into the computer.”

    Me: “…All right, give me the glasses, then.”

    Cashier: “No.”

    Random Person In The Next Line: “Here you go!” *hands his combo glasses to the lady behind me*

    (The cashier looked furious.)

    Quit When You Reach Your Tea Total

    | Czech Republic | Bad Behavior, Bosses & Owners, Criminal/Illegal

    (I worked in the tea house but quit because of our boss’ made up a lot of new crazy rules I wasn’t willing to obey. One day I went to see my former co-workers and this happened.)

    Boss: “Hey, [Coworker], why did you rearrange the boxes with tea again?”

    Coworker: “It was arranged according the types of tea for ages. Why did you change it?”

    Boss: “I want it according the colours of boxes. Now it looks better.”

    Coworker: “They are under the counter, no one sees that, and I can’t find a thing that way.”

    Boss: “Doesn’t matter.”

    (5 minutes later:)

    Boss: “[Coworker], you gave that man three pieces of tomato with his couscous. I told you to give two.”

    Coworker: “It was really small tomato so I gave him three.”

    Boss: “I don’t care about the size of tomato. You gave him three!”

    (10 minutes later:)

    Boss: “[Coworker], ask that woman if she wants to order something.”

    Coworker: “She just finished her coffee.”

    Boss: “Doesn’t matter. If she doesn’t order something make her go away.”

    Coworker: “There are only four people. You want me to kick her out because of that? She is talking to her friend who has a tea. They are paying customers.”

    Boss: “I don’t care. Get the order or kick her out.” *walks away*

    Me: “That’s why I quit.”

    Coworker: “One more thing and I’m out. Pay isn’t good either.”

    (15 minutes later:)

    Boss: “[Coworker], you talked with those ladies for seven minutes!”

    Coworker: “What’s the problem?”

    Boss: “You can talk with customer for three minutes max.”

    Coworker: “Eh? Why? They are here for the first time and asked me about our menu. I tried to help them choose the tea they would like.”

    Boss: “You can’t chit chat with the customers. You have to be behind the counter and look professional.”

    Coworker: “I can’t change my shift, I can’t take a break when I need, and now I can’t even talk to the customers?”

    Boss: “Right. And don’t forget to update our Facebook so people know about our new menu.”

    Coworker: “Okay. I quit. [My Name], let’s go.” *he takes off his apron*

    Boss: “You can’t do that! You have to finish your shift! I can force you to finish your shift!”

    Coworker: “Make me.”


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