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  • For A Few Dollars More
    (1,360 thumbs up)
  • Category: Bad Behavior

    Ordered And Disordered

    | Stamford, CT, USA | Bad Behavior, Employees, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful

    (I ordered a pizza online from a rather well known pizza chain at about 10:15 pm. I am monitoring the progress of my order with their online ‘pizza tracker’ when it says my pizza has been delivered but I never received it. We have just had a big snowstorm here and the conditions are still pretty of slippery so I wait another 15-20 minutes before deciding to call and just get an update.)

    Me: “Yes, hi. I placed an online order about an hour ago and it is showing as delivered. I haven’t received it, so I just wanted to make sure it was just an error and see what time I should expect the delivery person?”

    Pizza Employee: “Conditions are slippery. Our drivers are running late.” *click*

    (I am a little put off but figure that I’m not the only one calling and they are probably tired. I wait until 11:15 and still no sign of the pizza. I call again, hoping to get another person who will be a little more helpful.)

    Me: “Hi, I called before about a pizza I ordered…”

    Pizza Employee: *yelling* “Roads are bad! Wait is 1 hour 40 minutes!”

    Me: “Yes, I know the roads about bad but I’m confused. My tracker says it was delivered and I am trying to figure out if it was accidentally delivered somewhere else or if it’s just because of the weather…”

    Pizza Employee: *with a palpable attitude* “Fine! Then we cancel your order!!”

    Me: “No, I didn’t say that. I don’t want to cancel it. I just want to know what is going on and when I should expect the delivery person. It’s almost 11:30 pm. Should I wait until midnight?”

    Pizza Employee: *click*

    (I am floored at how rude he is and decide to call back and actually cancel my order.)

    Me: “Hi. I just called and was HUNG UP ON while asking about the wait for my pizza. Please cancel my order. I will be writing to your corporate offices.”

    Different Pizza Employee: “Oh, okay.”

    (No apology for the other workers unacceptable behavior, nothing. The kicker? The poor delivery guy showed up with the pizza not five minutes later and it turned out they never were going to cancel my order, even though I asked them to!)

    For A Few Dollars More

    | Australia | Bad Behavior, Bosses & Owners, Crazy Requests, Criminal/Illegal, Money

    (I decide to shut down an account at the bank. The teller completes the transactions and gives me the balance of the account in cash. Later that day, there’s a knock at my door. My mother opens the door to see two police officers and an angry looking man in a suit demanding to see me.)

    Police #1: “Were you in [Bank] today?”

    Me: “Yes. What is this about?”

    Police #1: “The bank manager here says that you took money.”

    Me: “I closed an account; the teller gave me my balance.”

    Manager: *shouting* “YOU TOOK MONEY! YOU STOLE IT!”

    Me: “No. I only got what the teller gave me. I didn’t count it as it was so little.”

    Police #1: “So little? How much is so little?”

    Me: “I don’t know. I didn’t check the balance, but it was under $10.”

    Bank Manager: “It was supposed to be $8 but you took $9.”

    Me: “I had no idea the teller gave me $1 more.”

    (I pull a dollar note out of my pocket. The manager snatches it.)

    Bank Manager: *to police* “Aren’t you going to arrest him?”

    Police #2: “HIM? H***, NO! You, on the other hand, have wasted valuable police time over a measly dollar. You were acting as if it was thousands. H***, I would have given you a dollar myself if I had known. And, it was the bank’s fault.”

    (After apologising to me they took the red-faced manager out, promising to report him to his superiors.)

    Not Just The Sound Quality That’s Terrible

    | Lantana, FL, USA | Bad Behavior, Employees, Lazy/Unhelpful, Technology

    (A week before I bought a new phone because my old one had screen death. The new phone is a fairly expensive model that just came out last summer.)

    Me: “Hi. I wish to pay my bill and ask you about an issue.”

    (After paying the family phone bill of over $160:)

    Me: “I bought this phone about a week ago when my old one died, but the sound quality is horrible. Everyone I speak to sounds like they are in a tunnel with static. Do you know any tricks or tips about this brand and model phone to help with that?”

    Clerk: “Yeah, don’t buy a crappy phone next time! NEXT CUSTOMER!”

    Made A Good Call

    | NY, USA | Bad Behavior, Bosses & Owners, Coworkers

    (I have been on the phone for about 45 minutes with a customer that is very upset.)

    Me: “I am sorry, ma’am, that the store did not check to make sure [Product] would work in your area. I can look into it and see why not.”

    Customer: “You know that it was [Store] that sold it to me. Is there any way you can contact them?

    Me: “Ma’am, I can give them a call and if you wish I can call you back afterwards.”

    Customer: “That would be great. Talk to you in a few minutes.” *click*

    (I am about to call the other store when my coworker, who has been listening in, interjects:)

    Coworker: “You’re not allowed to call the stores, you know.”

    Me: “What? I have done it before.”

    Coworker: “Nope, it’s not allowed.”

    Me: “Well, I guess I’m in trouble then; I have done it every time a customer says something happened at a store.” *picks up phone to make call*

    Coworker: “If you call I’m going to report you to the manager.”

    Me: “Go for it.”

    (I then call the store and inquire why they did not check to make sure the product did not work. It seems it was a trainee that had filled the order and failed to see that they needed to make sure there was even coverage before completing the order. I hang up just as my coworker and manager come over.)

    Coworker: “Go ahead and tell [Manager] what you told the customer.”

    Me: “That I would be giving her a call back after I called the store to find out why they sold her a product without checking the coverage.”

    Manager: “Have you called the store?”

    Me: “Yes, ma’am.”

    Manager: “Good. After you call the customer back take an extra 15-minute break.”

    (She then walked back to her desk. After work she said I was one of the most dedicated employees she had. Made my day.)

    Finally Tipped Off

    , | BC, Canada | Bad Behavior, Bigotry, Employees, Food & Drink, Money

    (I am 21 years old and slightly scruffy looking, but hold a prominent position in an ultrasonic based oil and gas service company in northern British Columbia. I take a vacation down south for a family get together. I go out for breakfast.)

    Me: “Hello. I am looking for the restaurant. Can you help me?”

    Security Guard: “Sir, if you want to go into the casino, I need to see some ID.”

    Me: “That is fine; I was unaware that the restaurant was in there.”

    Security Guard: “It’s not. There is a concession there that sells chips but I need to see your ID first.”

    Me: “Look I just want to sit down at a nice place and have a nice meal. If you insist here is my ID.”

    Security Guard: “Okay, sir, the concession is up the stairs and to the left.”

    (I go up to the concession and ask the woman if she could help me. She promptly points me in the right direction. I head down to the restaurant and get a table where I am placed in the farthest back corner with no view.)

    Waitress: “Yeah, what can I get you?”

    Me: “I will have the candied salmon eggs benedict with a glass of orange juice, please.”

    Waitress: “Are you sure? That is quite expensive.”

    Me: “I can afford it, I assure you.”

    Waitress: “Okay, I’m ‘sure’ you can.”

    (I receive my food and it is quite good, but I flag down the waitress to get a refill.)

    Me: “Hello. Can I get another orange juice, please?”

    Waitress: “You know you have to pay for that, right? They are not free refills. This isn’t a cheap restaurant.”

    Me: “Ma’am, I understand that you probably have a lot of people come in that try to dine and dash. I understand that I am not dressed according to my economic status. However, my mother raised me alone on a waitress’ salary and I have always been a believer in very good tips for good service. You have treated me like scum since I walked in here. People are never who you think them to be and I am quite insulted by this. Do you see that brand new fully loaded 2012 Chevy pick up?” *uses key fob* “That’s mine. I am an honest hard working person who is on vacation. But you know what, since you’re so concerned with my money, don’t worry. Now that you’re not getting a tip the bill will be a lot easier on this poor soul.”

    (The waitress’ face turned bright red and she couldn’t even look at me.)


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