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    Category: Bad Behavior

    When New Hires Become New Fires

    | Greenville, SC, USA | Bad Behavior, New Hires

    (We have a group of new hires coming into our call center who are a bit overdressed for the positions they have been hired for. I have been at this job for two years, and am at work wearing a shirt and jeans, sneakers, etc. I run into two of the new hires in the break room.)

    New Hire #1: “Man, would you look at that.” *points towards me as I make coffee*

    New Hire #2: “Yeah, what the h***, man? How’d he even get an interview?”

    (I realize that they think I am a new hire like them, and finish making my coffee while they speak about me like I’m not here.)

    Me: *turning to them* “I got my interview three years ago, and I blew them out of the water. Good luck making your 90 days with an attitude like that.”

    (I walked past them, coffee in hand. I didn’t expect either one to last longer than a month.)

    Quit, Never To Return

    | MA, USA | Bad Behavior, Bosses & Owners

    (I recently quit my job. The manager was insane, paranoid, rude, and all around mean spirited. As much as I didn’t want to go back to the store, I had to do a return and was already at the mall with my home store in it. I start feeling sick as I walk in the door and this is what happens. I have about two bags worth of clothes.)

    Manager: “You’re not returning all that here!”

    Me: “Um, yes, I am. I never had a chance to give it as a gift and now I have no use for it.”

    Manager: “Well, that’s really rude of you!”

    Me: “How is it rude?”

    Manager: “You should return it at another store. It’s really rude of you to return it here when you know it affects our numbers!”

    Me: “Not that it’s your business, but I was already up here. I’m not going to go out of my way on my way home just because you’re mad about it.”

    (She then proceeded to take forever with the returns, screwed it up, and had to start over. I ended up doing my own return! I emailed corporate to let them know about the morale they were allowing in their stores!)

    Out-Of-Line Supervisor

    | Ashford, Kent, UK | Bad Behavior, Bosses & Owners, Ignoring/Inattentive

    Customer #1: “Excuse me. Is it possible to get a refund on this item? I have the receipt.”

    Me: “Of course! Let me just log on and I’ll get that sorted.”

    (I log onto the till on the refund desk and start processing the refund. It takes a few minutes due to the procedures. Customer #2 starts queuing, wanting to pay for some goods.)

    Me: *to [Customer #2]* “Oh, sorry, sir. I’m just doing a refund. If you’d like to go over there to—”

    Supervisor: *interrupting me* “No, no. He’s open, sir! You stay there!”

    (Later, after both customers have been dealt with…)

    Supervisor: “What do you think you were doing? You do not refuse service to a customer! He was there ready to pay!”

    Me: “What I was going to say was that [Colleague] was on till four not serving anyone, and that the customer could go over there to get served faster. You’re the one who kept him waiting, not me.”

    Unsure How To Insure, Part 4

    | USA | Bad Behavior, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I was in a car accident and had to fill out paperwork for the auto insurance company to reimburse the days of work I missed as a result of my injuries. They sent me a check and told me not to cash it until I got verification that they had received my paperwork, to avoid fraud. After about a month I was getting antsy, so I decided to call them.)

    Insurance Agent: “This is [Company]. How can I help you?”

    Me: “Hi. About a month ago I mailed some paperwork in regarding my reimbursement for my work days. I was told not to cash my check until I received something in the mail saying you received it. I was just hoping someone could check if my mail arriv—”

    Insurance Agent: “It hasn’t.”

    Me: “Oh… Uhm, you didn’t ask for my name or information.”

    Insurance Agent: “We haven’t received that sort of mail at this time. You need to mail it.”

    Me: “Well… I did. I did mail it. If it’s an issue with the post office then that’s all I need to know.”

    Insurance Agent: “We can mail you another copy of that paperwork if need be.”

    Me: “Sure, that’d be great.”

    (I received yet another copy in the mail, and mailed it with two-day delivery. Two months later, I still have not heard from an agent. I figure that the chances of the letter getting lost again are low, so I cash the check and hope for the best. A few days later I receive a call.)

    Insurance Agent: “Ma’am, it appears that it took you about four months to cash in your check. Why did you wait so long?”

    Me: “I was told not to touch it until I received verification, via mail, that you got my paperwork. The first letter was apparently lost somewhere, and I mailed my second copy two months ago, which should have been in your hands one month and 27 days ago.”

    Insurance Agent: “We have never had that rule for checks. We believe there is reason that you did not need that money after all.”

    Me: “Excuse me? When I talked to an agent on the phone, she told me not to touch it, and said it in the mail she herself sent me. The only reason I cashed the check is because I figured there’s no way the same kind of letter could get lost twice.”

    Insurance Agent: “An agent would not have told you that. But it shocks me that if that was a rule of ours, you cashed your check anyway.”

    Me: “Seriously? Could you tell me if you received my mail or not?”

    (The insurance agent takes my information. He insists that not only was my letter not delivered, but I must not have mailed it at all!)

    Me: “I mailed it. There’s no way the post office is this neglectful and so strategically coincidental to lose the same two pieces of mail a month apart. You have to have it.”

    Insurance Agent: “Ma’am, I’m disconnecting the call as you are threatening me.”

    Me: “WHAT?!”

    (The following week, an agent called me. He also insisted that my mail had not arrived, but stated that this wasn’t my fault, and this wasn’t the first call he’s gotten this month regarding lost mail! He apologized for the behavior of the caller, told me not to worry about implications of fraud, and said that I can keep my check. The mystery was never solved!)

    Related:
    Unsure How To Insure, Part 3
    Unsure How To Insure, Part 2
    From NotAlwaysRight.com
    Unsure How To Insure

    The Invisible Customer Shops Again

    | LA, USA | At The Checkout, Bad Behavior, Employees, Theme Of The Month

    (I go shopping at the new supermarket that has just opened up. I had an issue with the staff previously but decided to give them another chance. There are only two registers open, both with sizeable lines. I wait over 10 minutes for my turn; I’m not in a hurry so it isn’t a huge deal. I put my items on the belt and wait for the cashier to start scanning them. She stands there, not looking at me, hands on her hips sighing. I am about to ask what is wrong, but before I could she waved another customer over.)

    Cashier: *to the other customer* “I’ll ring you up now.”

    (The other customer walks around through the exit of the lane and stands in front of me and the cashier begins to scan his three items. I am trying to figure out what has just happened and decide not to say anything because I’m not one for confrontations and I just want to get out of there. Several minutes later she finally starts scanning my items. Note, she still hasn’t looked at me nor acknowledged I was standing there.)

    Me: *because I work retail as well and know how demanding the job is, wanting to be polite* “Hi. How are you?”

    (The cashier is still silent, and still won’t look at me. I am really frustrated by this point but I decide to let it go since it is almost over. I then notice that she has just put my grapes at the bottom of a bag and put a liter of coke on top.)

    Me: “Oh, ma’am, can you take the coke out of that bag? I don’t want my grapes smashed.”

    (She finally looks up at me, rolls her eyes but still says nothing, and continues to scan without moving the coke. I reached over take the coke out of the bag and place it in my cart. I start loading up the bags when I see her putting some lunch meat in with a bleach based cleaning product. Now I’m quite irritated.)

    Me: “Ma’am, could you not put the food in with the bleach?”

    (The cashier rolls her eyes again, still not making a move to correct the problem. Instead, the last few items she scans passive-aggressively, snickering and putting a single item per bag.)

    Me: *after re-bagging my items and paying, more irritated than I’d like to admit* “Well, I hope you have a better day tomorrow.”

    Cashier: *still silent*

    (As I was turning to walk away, she turns to the customer who was behind me.)

    Cashier: “What the h*** was her problem?”

    (I leave, silently fuming but vowing never to go into that store again.)

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