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    Category: Bad Behavior

    Server Got Served

    | TX, USA | Bad Behavior, Employees, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful

    (It’s been a long work day for my husband, brother-in-law, and me, so we hit up our favorite Tex-Mex restaurant. It’s Father’s Day weekend, so it’s on the verge of being full.)

    Greeter: *chewing gum* “Um, it’s gonna be, like, ten minutes.”

    Husband: “That’s fine. We can wait.”

    Me: “I expected a longer wait, honestly.” *as she’s about to walk away* “Um, don’t you want our name?”

    Greeter: *sighs and rolls her eyes* “Yeah, what’s your name?”

    Husband: “It’s [Last Name].”

    Greeter: “How many in your party?”

    Husband: “Just three of us.”

    Greeter: “Oh, only three? I guess we can sit you now.”

    (She sits us in the back by the kitchen, in a cramped booth. Most of the tables around us are dirty or the other customers have empty glasses and are looking around.)

    Me: “I have a bad feeling about this. Two of the tables don’t have drinks and one of them has an empty chip bowl. Where’s our server?”

    Husband: “Oh, no, I think we have the bad server from last visit!”

    Me: “I hope not.”

    Brother-In-Law: “Why? Who’s the bad server?”

    Me: “She served us last time. She barely gave us drinks and waited thirty minutes before coming for our food order, and then she didn’t bother with us the rest of the night. We had to ask passing servers for refills and any chips or tortillas. She was busy in the kitchen flirting with someone. [Husband], will you go ask who’s serving this area? It’s been nearly five minutes.”

    (My husband goes up front and is gone for another five minutes. In that time, we see a manager come in our area only to veer off to a large party’s table to flirt with some women.)

    Husband: *comes back with an unhappy look* “Yeah, we’re in her area. Have you seen her?”

    Me: “No, there’s been no one but that manager over there. It’s been nearly twenty minutes. I don’t think we’re going to get service.”

    Husband: “Do we want to go somewhere else?”

    Brother-In-Law: “Yeah, I think so. I don’t feel like waiting any longer.”

    Bad Server: *finally coming up as we’re about to leave* “Hi, sorry it took so long. It’s been busy around here.”

    Me: “We’ve been here twenty minutes. You haven’t been to any of your tables.”

    Bad Server: “Oh, yeah, well, they have me running other tables in the back, too.”

    Husband: “Actually, I saw you in the kitchen both times I passed talking to the same server.”

    Me: “I think we’ve all agreed we would rather eat somewhere else.”

    (As we leave, a lot of the same groups are sitting there looking supremely unhappy.)

    Greeter: “Thanks, have a nice night.”

    Me: “Oh, we will. We’re going somewhere that actually gives service.”

    (We went to another restaurant nearby, where we were given awesome service from the moment we stepped in. In gratitude for being quick on everything, we gave the guy a $20 as a tip.)

    Management: You’re Doing It Wrong

    | England, UK | Bad Behavior, Bosses & Owners, Crazy Requests

    (My boss knows I used to work for an inspection company and is trying to exploit that.)

    Boss: “Ring them up and get it done for next week.”

    Me: “Okay, I’ll try, but I know they are very busy and get booked up months in advance.”

    Boss: “Just get it done.”

    (I ring them up.)

    Me: *on phone* “Hi, it’s [My Name]. Do you have any spare slots for some work next week?”

    Receptionist: “Sorry, [My Name], we are booked solid for the next three months.”

    Me: “No problem; I figured as much. Please let me know of any cancellations.”

    (I hang up and go to tell my boss.)

    Me: “Sorry, boss, they are booked solid. They just don’t have anyone spare.”

    Boss: “No! You ring them up and tell them to do it.”

    Me: “Tell them to do it? They choose what work they want to do; they are a multi-million pound company. They won’t jump to my order.”

    Boss: “Just do it!”

    (I give up ring again and email all week. Thankfully, as I know the MD, he personally does the work for us despite everything.)

    Me: “Here are the results you wanted. They have colour-coded everything you asked for.”

    Boss: “Tell them to do this as well.”

    Me: “No.”

    Boss: “Do it.”

    Me: “No. The MD of the company did me a massive favour when they were exceptionally busy. If you want to order around someone far more senior than you, you ring him.”

    Boss: “I… err.”

    Me: “Besides, I happen to know he is off on holiday now.”

    Boss: *suddenly calm* “Okay then, [My Name], it doesn’t matter.”

    (And after that he was fine again, I’m still here nearly a year later, although I do have to have a go every once in a while when he blows up.)

    Under New Mismanagement, Part 5

    | Albuquerque, NM, USA | Bad Behavior, Bosses & Owners, Ignoring/Inattentive, Lazy/Unhelpful

    (I’ve worked in our local pizza place longer than any manager I have. I’m very good at what I do and whether the asst. managers or the general manager like me or not, they recognize me as the best. In the past few years the managers have gotten worse and worse. The following is an interaction I have with my general manager. I ask to have this meeting with him to bring to him the issues of: managers and employees stealing, employees showing up to work late or not at all, not coming in proper dress code, and putting out some pretty sub-par food.)

    General Manager: “I never see anyone stealing and I trust my managers.”

    Me: “Who in their right mind would steal right in front of you? I’m talking about employees and managers taking food for free. And of course you trust the managers. To your face they’re nice, but behind your back they laugh at how gullible you are. I’m not trying to put you down; I’m trying to help you.”

    General Manager: “I don’t believe that, and as far as the other rules being broken, I was told when I took this position that I would have to learn to let things go. So no, I’m not going to punish people for being late, out of dress code, and not showing up.”

    (At this point I have a bewildered look on my face.)

    General Manager: “YOU choose to follow all the rules. YOU choose to make every pizza the best quality. I can’t expect anyone else to do that. As long as the customer doesn’t complain, I don’t care.”

    Me: “How can that be your answer? This is your whole job! Is this really how things are going to be?”

    General Manager: “Yes. Is there anything else I can help you with?”

    Me: “No, your complete lack of interest said it all. Thanks.”

    Related:
    Under New Mismanagement, Part 4
    Under New Mismanagement, Part 3
    Under New Mismanagement, Part 2

    A Pre-Ordered Chip On His Shoulder

    | USA | Bad Behavior, Lazy/Unhelpful, New Hires

    (I’m preordering a video game for myself. The staff at a popular video game store know me well, but when I go in, a new hire is at the cash register. I walk up.)

    Me: “Hi, I’d like to preorder [Game].”

    New Hire: “Okay, that’ll be $40.”

    Me: “…I was only going to put $5 down for now.”

    New Hire: “You got to pay it in full now.”

    Me: “They didn’t tell me that, and the other guys haven’t said anything about changing policy.”

    New Hire: “Well, you either pay it all up-front or wait until it comes out.”

    Me: “Can you check? I think [Employee] is working today.”

    New Hire: “Whatever. Let me go get her.”

    (I wait for a while before the new hire comes back.)

    New Hire: “She said the same thing. Now give me $40 or leave.”

    (I decide not to get the preorder. I wander around, looking at various games and consoles. I finally pick out two cheap games, and bring them up to the counter.)

    New Hire: “That’ll be $20.”

    Me: “The games are only $4 each. There’s no way that it’s anywhere near $20.”

    New Hire: “That’s not what they ring up as. $20, now.”

    Me: “I’m not paying that. Get [Employee], and make sure she comes up here.”

    New Hire: “Ugh, fine.”

    (He goes to the back room. After a couple minutes, the front door opens. The employee the new hire is supposedly looking for walks in and sees me. She comes over.)

    Employee: “Hey, [My Name]. What’s up?”

    Me: “Being lied to by your new hire. Want to get him from the back room?”

    (The employee goes into the back room and comes out with the new hire.)

    Employee: “Okay, what all happened?”

    New Hire: “This girl—”

    Employee: “You keep quiet. I’m asking [My Name].”

    Me: “He argued that I have to pay [Game] in full for the preorder, then tried overcharging me for the two games I was going to buy.”

    Employee: “[New Hire], this is the third time this week. Go sit in the back room. We’re going to have a talk.”

    (I got my preorder and the games, with the employee discount. The new hire was fired.)

    Swear The Store Is Empty

    | Powell River, BC, Canada | Bad Behavior, Religion, Theme Of The Month

    (My husband and I have a small bookstore.)

    Me: “I discovered an addition to Murphy’s Law today.”

    Husband: “What’s that?”

    Me: “If you’re in the back room and drop something and swear loudly, you will immediately discover that there is a customer in the store.”

    Husband: “Sounds about right.”

    Me: “There’s a corollary.”

    Husband: “Oh?”

    Me:  “They will then proceed to ask where you keep the Christian books.”


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