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  • Saying It Over And Ovarian
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  • Category: Employees

    Nearly Fell Off Her Chair

    | OH, USA | Awesome Customers, Employees

    (It is Christmas 2012. We use an online service to order a foam chair for our grandson. Within two weeks, the box arrives, but with two of the chairs. I go to return one at the store. After waiting in line for 20 minutes, I reach the customer service rep.)

    Rep: “How may I help you?”

    Me: “I just wanted to bring this back. We ordered one, but they delivered two.”

    Rep: *blank stare for a few moments* “You don’t want a refund?”

    Me: “Oh, no! I’m sorry. I should have said that we weren’t charged for this one. We only paid for one chair, but got two.”

    Rep: “So you…” *another blank stare*

    Me: “Everything’s okay, isn’t it? I’m just returning merchandise that was mistakenly delivered to us.”

    Rep: “I… I’m not sure. This never happens!”

    (I finally convinced her that it was okay to just take the chair back without crediting my account, but left with the feeling that she still wasn’t sure what to do next.)

    Good To Sell Until Hell Freezes Over

    | NJ, USA | At The Checkout, Bad Behavior, Employees, Food & Drink, Theme Of The Month

    (I don’t like wasting food and have something of a cast-iron stomach, so even if I realize a product is a slightly past its ‘best by’ date I’ll still finish it off. However, while browsing the store I go to most frequently I come across something that I feel I need to bring up to customer service.)

    Me: “Um, I thought you guys should know that these two which were in the freezer are way past-due, but it looks like everything else is okay.”

    (Despite no one else being there, it takes the lady at the counter a good three seconds after I finish talking to look at me.)

    Worker: “What’s wrong?”

    Me: “These two boxes are way past their sell-by dates.

    Worker: “Oh, those are just suggestions. They’re still good for a bit.”

    Me: “They expired in FEBRUARY. It’s now AUGUST!”

    Worker: “Yeah, but they’re frozen. They’re good for, like, forever. Don’t waste food.”

    (Shocked at her callousness, I go to find a manager and explain the situation to him. Since these things are handled at the customer service desk anyway we go back. At this point the same employee is helping another person, and being exceedingly kind and receptive to her, until she finishes and notices I’ve returned with the manager.)

    Worker: “Oh, come on! You’re actually giving him his money back?”

    Me: “I never SAID I wanted money back. These were on your shelf!”

    Worker: “No, you came up here demanding money back for something you had left in your freezer!”

    Me: “The hell I did! I specifically even told you everything else on YOUR SHELVES were okay!”

    Worker: “[Manager], come on. You’re not giving him a refund, are you?”

    Manager: “No, because he wasn’t ASKING for one. And this is the third time I’ve caught you harassing male customers while bending over backwards for female ones. Expect to be having a meeting with your supervisor.”

    (I didn’t actually WANT to get the girl in trouble, but her stammering for getting called out on her preferential treatments was too funny!)

    Should Be As Plain As (Seven) Day

    | Canada | Employees, Money, Movies & TV, Technology

    (I rented two seven-day films five and six days prior respectively, when I get a call saying I have a late film. I figure I miscalculated the kids film I rented. I go in to return them and pay the fee.)

    Cashier: “That’s $10 for [Film Title] being five days late.”

    Me: “$10? For [Film Title]? That’s a seven-day film!”"

    Cashier: “It’s going to be just as expensive for those films, you know!”

    (The cashier has gotten quite aggressive. I get the film and show the seven-day tag and tell her to check the day it was checked out.)

    Cashier: “You took it out on Monday. You’re late by five days!”

    Me: “It’s only been five days. It’s a seven-day film. There is no late fee.”

    (The cashier gets really angry and refuses to make eye contact as she angrily hits the keyboard to delete the fee.)

    Cashier: “There. The fee is taken off. You’re welcome.”

    Telling You Until You’re Bleu In The Face

    | USA | Employees, Family & Kids, Food & Drink

    (When I was 10 I really liked bleu cheese. I was excited when they were giving samples at a store.)

    Me: “Mommy, can I go get some bleu cheese?”

    Mom: “Sure, honey. Go right ahead.”

    Employee: *guarding the sample tray as I am trying to reach* “You won’t like this. It is bleu cheese.”

    Me: “But I like bleu cheese.”

    Employee: “No. It is a grown-up food.”

    Mom: “Honey, what’s the matter?”

    Employee: “Your daughter is being rude to me.”

    Me: “All I said was that I like bleu cheese.”

    Employee: “No, she doesn’t. No kid likes bleu cheese.”

    Mom: “My daughter has a wide palate. She likes bleu cheese.”

    Employee: “No, she doesn’t. She probably just says that to you.”

    Mom: “No. She eats it a lot.”

    (Mom takes two and gives one to me.)

    Employee: “Oh. I guess she actually likes bleu cheese.”

    In Real Hot Sauce Now

    | Washington, DC, USA | Employees, Extra Stupid, Food & Drink, Ignoring/Inattentive

    (I stop by a popular sub shop before a meeting one night. All goes well until we get to the condiments. The girl helping me has been working here a while, so I know she’s familiar with how it all works.)

    Worker: “And what else would you like on that?”

    Me: “Ranch, please.”

    Worker: *slowly reaches for the sriracha sauce, which is a hot sauce: very much the opposite of ranch*

    Me: “No. The ranch, please.”

    Worker: *looks at me and then keeps going for the sriracha*

    Me: “I said ranch, please!”

    Worker: *picks up the sriracha and looks at me again before covering the sub in sriracha sauce*

    Me: “Uh, I said ranch several times.”

    Worker: *looks down at the sub* “Oh… I don’t know why I did that.”

    Me: “Me, neither.”


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