Featured Story:
  • Found Your On Calling
    (901 thumbs up)
  • April's Theme Of The Month: Losing My Religion!
    Submit your story today!

    Category: Employees

    The Customer Is Always Right… Behind The Counter

    , | Orem, UT, USA | Bosses & Owners, Employees, Food & Drink

    (I recently quit working at a popular smoothie chain, but would sometimes stop in for breakfast on my way to class. The manager is the only person in the store at this time, and is running behind on the opening procedures. There are no other customers.)

    Manager: “[My Name], you can just ring yourself up really quick and I’ll make your order.”

    Me: “Okay, as long as it doesn’t get you in trouble.”

    (I step behind the counter and put in my order. Just then another customer comes in. He witnessed our interaction, and is clearly confused.)

    Manager: “Wanna ring him up for old time’s sake?”

    Me: *to the customer* “Welcome to [Store Name]. What can I get for you today?”

    (The manager makes both our orders, and I walk to class laughing at how it must have looked to the customer to see another customer go behind the counter and ring their own order up.)

    Can Put A Lot Of Processing Power In Her Voice

    | NY, USA | Employees, Technology

    (My roommate is tiny, quiet, and shy, and she is not comfortable speaking English. I am going to buy a new laptop for college courses, and she comes along. A tall and imposing salesman pounces on us.)

    Salesman: “Hi, I see you are interested in some laptops, we have the best ones over here.” *points to lower end laptops*

    Me: “I really need the extra power; I was looking at the newer processors.”

    Salesman: “Well, now, here is how the new processors work…” *starts into technical description with a lot of jargon*

    (My roommate tries to say something but is too quiet. After a few minutes, she has had enough and shouts:)

    Roommate: “KNOW HOW WORKS!”

    (The sales man looks shocked.)

    Salesman: “What would you know, little girl?”

    Me: “She worked in manufacturing the processors and is currently working on a Ph.D. in processor design.”

    (The salesman storms off and shouts back:)

    Salesman: “Well, I’m from [Company] to sell printers!”

    A Lack Of Military Intelligence

    | Seattle, WA, USA | Bad Behavior, Employees, Food & Drink

    (I am a female active duty sailor, eating out with my boyfriend. As I order a drink with our meal I give the waitress my military ID to verify my age.)

    Waitress: “Is this a joke?”

    Me: “Excuse me?”

    Waitress: “Do you think I’m stupid? This can’t be real!”

    Me: “Um, no, it’s real. Why wouldn’t it be?”

    Waitress: “My boyfriend is in the Marines. I know women aren’t allowed to be active duty! This is a fake. You’re probably trying to scam a military discount out of us.”

    Me: “No, women aren’t allowed in spec-ops or on submarines yet, but there’s a f***-ton of us in other jobs. I’m an engineer on a carrier and that is NOT fake. Give it back. I’ll just use my driver’s license.”

    Waitress: “No can do.”

    (She proceeds to whip a massive pair of shears out of her apron and cut my ID in half.)

    Me: “WHAT ARE YOU DOING?!”

    (A manager that hears me yell comes over immediately.)

    Manager: “What’s the problem here?

    Me: “Your waitress just cut my military ID in half because, apparently, women can’t serve.”

    Manager: “Oh, my god. I’m very sorry, ma’am. Your meal is on us tonight.” *he glares at the waitress* “My office. Now.”

    (The waitress got chewed out and we got coupons towards another meal on top of free food. Both my boyfriend and my division officer thought the whole thing was hilarious.)

    Incompetent By Any Estimate

    | NJ, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Money

    (On every monthly electric bill it’s noted whether it’s an ‘actual’ reading or an ‘estimated’ reading. Typically “estimated” means that the reader came around but wasn’t able to access the utility closet for some reason. While it shouldn’t be a big deal to just have someone come out and re-read, the estimates are anywhere from 50% higher to twice or more our typical monthly average. This happened on the latest call.)

    Me: “Yes, I’d like it if someone could come out and do a reading on my meter?”

    Operator: “It looks like a reading was done just two days ago, sir.”

    Me: “Actually, if you look in your system that’s an ‘estimate,’ not an actual reading, and it’s far higher than it should be.”

    Operator: “Well, sir, you know that our estimates are actually based off very precise—”

    Me: “Let me stop you right there because I’ve heard it before. Your ‘calculations’ are wrong. They’re based off the guy who lived here ten years ago, not us. Our average monthly consumption in the summer months is anywhere from $90 to $110, which if you looked at our CURRENT history you’d see. This ‘estimate’ is stating $197. And no, don’t tell me that it will ‘balance out next month’ like I was told last time because it didn’t. I want somebody out here to do a proper reading ASAP.”

    Operator: “It’s not as easy as that, sir. We—”

    Me: “Yes, it is. It always has been. When can he be scheduled to be here?”

    Operator: “As this isn’t an emergency, we can’t have someone come directly—”

    Me: “I know. You can’t have someone here now. Just tell me a date and a time range and I’ll make sure that the building maintenance has the utility closet unlocked during that time frame.”

    Operator: “Can you… Can you please hold a moment, sir, while I set that up?”

    Me: “Of course.”

    (I get put on hold… and five minutes later the phone disconnects. Furious I call back, give a BRIEF explanation to the new operator, and get switched to a supervisor.)

    Supervisor: “I’m looking at your account now, sir, and I apologize. It appears the person you were dealing with attempted to set you up with a repair visit, not a meter reading; they also had you flagged as a ‘problem’ customer with a ‘belligerent attitude.’ However I was actually listening in on that call and you have nothing to worry about. I’ll have your account fixed and we’ll have a meter reader out there Saturday between 10 am and 2 pm. Your account will be updated with the proper statement by Tuesday at the latest. I’m sorry that I can’t be more precise than that.”

    Me: “No, ma’am, that’s perfect. Thank you!”

    (My statement of almost $200 suddenly dropped to $92, and since then I haven’t had any more problems with ‘estimate’ readings!)

    A Very Revealing Name

    | San Francisco, CA, USA | Bigotry, Employees, Transportation

    (My first name is a bit unusual and more commonly a last name. While we are talking to the agent it comes out that the other passenger’s last name is the same as my first name. We comment on the coincidence and then had no further interaction. I am male, in my 30s at the time, and dressed very casually. She is at least 20 years older, dressed extremely elegantly and is sitting several seats away. We are also different races. In short, there is nothing to indicate we are connected in any way. When the shuttle driver shows up he has a paper with our names on it. He announces himself and leads us out to the van. From the time he appears he acts distant and cold, almost hostile. It doesn’t make sense until we are seated and he gets on the radio to request our luggage.)

    Driver: “I need the luggage for [My First Name].”

    (I waited a moment.)

    Me: “You need to get my luggage on, too.”

    Driver: “Wait, you aren’t together?”

    Me: “If you look, you’ll see that’s her last name and my first.”

    (He was embarrassed, but made the additional request. Although he said nothing after that I believe his attitude was based on a bigoted reaction to thinking we were a mixed race couple after being too lazy to read his information properly.)


    Page 48/331First...4647484950...Last
    « Previous Page
    Next Page »