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    Category: Employees

    Exercising Your Right To A Refund

    | USA | Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I want to cancel my gym membership. I’m on the phone with the manager.)

    Me: “How do I go about canceling my membership.”

    Manager: “…You just tell me.”

    Me: “Okay. So that’s all?”

    Manager: “Yes.”

    (I thank him and hang up. I don’t think anything suspicious because I’ve cancelled memberships on the phone before. When I look at my credit card statement, I see that money is STILL being taken out. I call them again and explain.)

    Me: “Hello, I have already cancelled my membership, and money is still being taken out.”

    Manager: “You have to do that in person.”

    Me: “But the manager who I spoke with said it was done!”

    Manager: “I didn’t talk to you. His name?”

    Me: “He didn’t give his name. He just said that he was the manager.”

    Manager: “Well, I didn’t talk to you. I NEED a name, so I can fire him!”

    (He refused to refund my money, but did cancel my membership. I called my credit card company to report it. They were helpful in getting my refund. I now belong to a different gym that doesn’t play games!)

    Your BS-Sensor Is Working Just Fine

    | England, UK | Employees, Liars/Scammers, Transportation

    (I’ve been using the same garage for a few years. I even get a discount as my company partially owns it, so they are pretty trustworthy. This time I drop my car off with a new worker. I get a phone call to tell me that my car is ready.)

    Me: “Hi, it’s [My Name]. You have my car ready for me?”

    Mechanic: “Yeah sure; one second.”

    (He disappears for ages. I can actually see my car keys through the window, so I have no idea what he is doing.)

    Mechanic: “Okay, so we had to do a bit extra work to get it sorted for you.”

    Me: “Extra work? I didn’t agree to any of that.”

    Mechanic: “Well, it is easier for us to fix it whilst we had the car in pieces then it would have been to put it all back together again and do it later.”

    Me: “Okay, so what is the damage?”

    Mechanic: “Your total is here.” *points to the figure with his pen, it is £600 more than I was told*

    Me: “Whoa, wait, wait, wait. What is all this?!”

    Mechanic: “Well, we had to replace several parts and it took us most of the day. The sensor we changed cost us 200 bucks alone.”

    Me: “Okay, first you have only had the car for half of the day, secondly I didn’t agree to any of this, and thirdly if you check your records you will see that last year you replaced that sensor and didn’t charge me anywhere near that much.”

    (The mechanic’s mouth is wide open.)

    Me: “So what is it going to be? Are you ripping me off, or is your work last year so shoddy that it fails every year?”

    Mechanic: “I just have to speak to my manager…”

    (He disappeared. Later he told me that due to my circumstances my whole bill would be free. I’ve been there since and never got served by him again.)

     

    Not Even Worth Screaming For The Ice Cream

    | Plant City, FL, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I go to our local donut/ice cream combo shop for ice cream. The place isn’t busy; there’s only me, an older couple, and a couple of young women. There is also at least three ladies working. The young women put in a big order for several quarts of ice cream, and the girl behind the counter goes to work.)

    Employee: *one to older couple* “I’ll be with you shortly.”

    (This has been after several minutes of gathering stuff. Meanwhile another girl has finished an order at the window, and another girl is doing minor stuff. Meanwhile, the older couple; who is just there to buy some bags of coffee. and I are still waiting. Several more minutes pass.)

    Me: *deciding to strike up idle chatter with older couple* “Really like their coffee, huh?”

    Older Woman: “I just have a gift card. I usually don’t buy it.”

    (After several more minutes the older woman mutters frustrated words to her husband and me.)

    Me: “Yeah, I’m debating going to one of the other ice cream places.”

    (The older couple agree, and we go back to waiting. Finally after ten minutes or so the girl with the huge order finally asks one of the other workers to take care of us, to which the girl says she’ll get to us shortly. At this point we’re fed up waiting after another couple minutes pass.)

    Older Woman: “All right, we’re walking out.”

    (She starts leaving with husband.)

    Me: *following them* “Me, too.”

    (The employees didn’t even try calling or coming after us to stop us from leaving.)

    Guys And Dolls

    | Brisbane, QLD, Australia | At The Checkout, Bigotry, Employees

    (I’m with my six-year-old son in a toy store. He’s doing very well in kindergarten so I thought I’d buy him a new toy as a reward. We go down the aisle to the toys for kids his age.)

    Me: “Now, [Son], what kind of toy would you like?”

    (My son grins and hurries down to a well known brand doll with long blonde hair and a blue summer dress.)

    Son: “Can I have this one, Mummy?”

    (He’s never asked for a doll before, but he’s borrowed his friend’s dolls in play dates so I am not surprised. It was a little pricier than some of the others but I could afford it, so I nod and smile and we head to the counter. At the counter my son hands the doll to the cashier.)

    Son: “Just this today, please.”

    (The cashier smiles at my son and begins to scan the doll.)

    Cashier: “Who’s this doll for? A lady friend?” *he winks jokingly*

    Son: *laughs* “No, it’s for me. I like brushing the lady’s hair.”

    (The cashier freezes halfway through scanning the doll.)

    Cashier: “Excuse me for a minute.”

    (He leaves, taking the doll with him. My son and I are both confused but we wait. A few minutes later a man comes out of the back room with the cashier.)

    Manager: “I’m the manager of this store, ma’am. What seems to be the problem?”

    Me: *blinking in surprise* “Problem? I don’t have a problem.”

    Cashier: “She wanted to buy this for her son.” *he holds up the doll*

    Manager: *frowns* “Yes?”

    Cashier: “Boys don’t play with dolls!”

    (My son now looks worried that he might not get the doll and looks really sad.)

    Son: “I do. I like brushing their hair and changing their clothes.”

    Cashier: *looks affronted* “But—”

    Manager: “Why don’t you take inventory and I’ll finish up here?”

    Cashier: “But—”

    Manager: “Now!”

    (The cashier hurries off to the back room.)

    Manager: “Sorry about that. I have no idea what got into my cashier. I’ll have a talk with him.”

    (We’ve been back to the store several times since then, but I never saw that cashier again.)

    Location, Floatation, Location

    | IL, USA | Coworkers, Employees, Ignoring/Inattentive

    (I am a floating employee, which means I go to different regional locations and fill in when needed. I’m usually very good at tailoring my phone greeting to the correct location, until this particular incident…)

    Me: *answering the phone* “[Bank] at [Shopping Center]… That isn’t right… Ah, [Bank] on [Street]. No, wait… [Bank] at [Mall]. This is [My Name]. How can I help you?”

    (I hear laughter on the other end.)

    Caller: “[My Name], it’s [Coworker at a totally different branch]. Do you know where you are today?”

    Me: “No. Apparently I have no idea.”

    (Good thing it was a coworker with a sense of humor and not a customer!)


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