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  • September's Theme Of The Month: Overheard!

    Category: Employees

    Can’t Drive The Sale

    | Orlando, FL, USA | Employees, Money, Tourists & Travel, Transportation

    (My family and I fly to Orlando for a week’s vacation. Our flight is delayed, and as a result, we don’t get to the car rental place until 10:00 at night. We are tired and hungry and just want to get our car so that we can go get settled in our hotel. The lineup for the rental counter is huge and takes forever. When it is finally our turn …)

    Me: “Here’s my confirmation number.”

    Employee: “I see that you rented a midsize car.”

    Me: “That’s right.”

    Employee: “But there’s four of you, and all your luggage. A midsize won’t be big enough.”

    Me: “It’ll be fine. Our car at home is no bigger than a midsize, and we got the airport with no problems. We were a little squished, but that was no big deal.”

    Employee: “You should get a full size car instead. You’ll be much more comfortable.”

    Me: “No, thanks.”

    Employee: “I REALLY think you should get a full size car instead.”

    Me: “NO, thanks.”

    Employee: “But—”

    Me: “Let me ask you this: are you offering to upgrade us for free?”

    Employee: “Um, no. A full size will cost you $x more per day.”

    Me: “That’s what I thought. Please just give us the midsize that I requested.”

    Employee: “Fine.”

    (That explained why the lineup was so long and slow!)

    Checked Out At The Checkout

    | YK, Canada | At The Checkout, Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology

    (I’m at the local hardware store. There is one customer in front of me and one behind me, and a teenage cashier who looks like the last place she wants to be, is here. She stands in silence, purposely looking away from the lineup, chewing bubblegum. Customer #1 is at the till, patiently waiting for her to notice. After about a minute of all of us being ignored, Customer #2 pipes up.)

    Customer #2: “Uhm, excuse me? Are you busy? You can deal with this lady you know.”

    Cashier: *pops her gum and sighs, then turns to start processing the sale*

    Customer #1: “I would like to return these two items as they were the wrong size, and get these two instead.”

    Cashier: *scans in the two new items, then adds the two old items, then presses the button to bring up the total*

    Me: *since I can see the till’s screen* “Excuse me, you added her returns. You need to subtract them for a refund.”

    Cashier: *gives me a look, and then looks at the screen. She heaves a huge exasperated sigh, and shrugs* “I don’t know how to do that.”

    Me: “Okay. Press ‘delete’ once. Then ‘enter’ twice. Then, where it says ‘2,’ type ‘-2.’ Then press ‘enter’ twice.”

    Cashier: *stares at me, popping her gum*

    Me: “Just do it.”

    Cashier: *another huge sigh, but does as told, and finishes the sale*

    Customer #1: *to me* “Oh, thank you!”

    Me: “No problem.”

    (Customer #1 leaves, and I place my items at the till.)

    Me: “On my account, please, under [My Name].”

    Cashier: *ignores me and starts scanning the items*

    Me: “No, no. I said on my ACCOUNT, please. You need to back up. Stop, and press ‘F5’ to get to the accounts screen to enter my name.”

    Cashier: *presses a random button, causing it to go to an entirely different screen. She grunts and tosses her arms up in frustration* “I don’t know what to do!”

    Me: “Calm down. Just abort the sale. Press ‘escape’ twice and hit ‘enter’ for yes to abort. It’s okay. Nothing bad will happen; it won’t throw off your till.”

    Cashier: *looks at me, then does as told, bringing the till back to the first screen*

    Me: “Now, let’s start again. Press ‘F5,’ then type [My Name]. Then ‘enter.’ Then you can process my items.”

    Cashier: *she does so, and we quickly finish the sale*

    Customer #2: *who has been standing behind me watching this entire thing* “Thank you SO much for helping her. We would have been here all day!”

    Me: “It’s no problem, really. I used to work here, so I remember the buttons. It’s the same system so nothing has changed.”

    Customer #2: *looks at me, then the cashier, then back at me* “…Can you stay while she does mine?”

    The Cake Coupon Is A Lie

    | North Bay, ON, Canada | At The Checkout, Employees, Extra Stupid, Food & Drink

    (There is a page for a manager to the checkout, which I take.)

    Me: “What’s the issue here?”

    Customer: “Your cashier is refusing to use my coupon.”

    Me: *examining the coupon* “So this is a dollar off for pound cake… It isn’t expired… and the product is correct. [Cashier], why aren’t you accepting this?”

    Cashier: *puts the cake-mix down on the scale with an exaggerated, exasperated sigh* “Look, this ISN’T a pound of cake!”

    World Peace: A Shoot ’em Up

    | Sioux Falls, SD, USA | Employees, Extra Stupid

    (While browsing at game store:)

    Clerk: “Are you looking for anything in particular?”

    Me: “World Peace.”

    (I’m a smart-a** and expected a smart-a** reply.)

    Clerk: “Let me check the computer.”

    (I followed to see what happens next while her coworker looks on in bemusement. She checks the computer.)

    Clerk: “Do you know what system it’s under?”

    (She was serious.)

    Running Late For A Very Important Rebate

    | USA | At The Checkout, Employees, Ignoring/Inattentive

    (We are shopping at a retail store for clothing for an important occasion that night and running late, so we are in a hurry.)

    Cashier: “Would you like to purchase a membership?”

    Mom: “No, thank you.”

    Cashier: “Okay, but if you get a membership your total will be reduced by 30%.”

    Mom: “I said no, thank you.”

    Cashier: “Are you sure? Because—”

    Mom: “NO!”

    Cashier: “Oh, so you’re not sure. Okay, well you just need to sign up here. All we need is your name, phone number, home address, annual income, and- ”


    Cashier: “Fine, sheesh. You don’t have to yell about it.”

    (We were on time for our event, thankfully.)

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