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  • Establishing Order Over Tall Orders
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  • Category: Food & Drink

    If Only They Could Hear Themselves

    | WI, USA | At The Checkout, Bad Behavior, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful

    (I am 23 years old and due to some complications when I was younger have hearing loss in my left ear. I do have a hearing aid but it occasionally cuts out if a noise is something that will harm my ear. My hearing aid is a BTE (Behind The Ear) model and i have my hair cut in a fashion to cover it. I have come to the liquor store to buy some drinks to mix for a party I am having. I approach with a cart that has various types of alcohol (about 20 bottles total). The cashier is an older woman who looks down at the cart then up and me and huffs.)

    Cashier: *as I reach into the cart to grab the first few bottles to place on the counter* “I hope you have your ID, otherwise you are going to have to put all those back.”

    Me: *I grab my ID and hand it to her* “Sorry, I should have got that out first.”

    (I go back to grab the bottles. Note my ID is still the ‘underage vertical’ so bars can tell the difference quicker. But it is still valid for five more years.)

    Cashier: *barely looking at the ID* “Sorry hun, looks like you are going to have to put it all back. Your ID says you are underage.”

    Me: “Umm… If you look at my birthday you will see I am 23.”

    Cashier: *she looks closer at my ID* “Still, your ID is invalid. You needed to get a new one after turning 21.”

    Me: “It’s still valid until 2019. I do not need to renew it until then.” *I continue to unload my cart*

    Cashier: “Fine, then.” *she starts to ring me up then says* “If you can pay for all this crap.”

    Me: “I am sorry, did you say something?” *the beeping of the register caused my hearing aid to cut out*

    Cashier: “Do you have enough money to pay for this? I don’t want to bag everything just to have to put it all back.”

    Me: “Yes, I have enough; I have been saving up for it.”

    Cashier: *continues to ring me up* “You shouldn’t be drinking this much alcohol, you know. It makes people stupid.”

    Me: “I’m sorry?”

    Cashier: “Alcohol makes people do stupid things.”

    (I ignore her comments for the remainder of her ringing me up, and am not focused when she mentions the total.)

    Me: “I am sorry could you repeat the total, please?”

    Cashier: “I thought you said you had enough money.” *she says with a sly grin*

    Me: “I do. I just didn’t hear you.”

    Cashier: “Kids these days don’t listen to a thing people say. I said your total is [total].”

    Me: *I open my wallet* “You said the total was [total]?”

    Cashier: “Yes, gawd, are you deaf?”

    Me: “Half actually.”

    Cashier: *looking at me quizzically* “What did you say?”

    Me: *flipping my hair behind my hearing aid, then grabbing the amount in cash out of my wallet* “I said that I am half deaf. You should be nicer to customers, and never assume anything based on age or appearance.”

    Cashier: *deer in headlights look* “Here is your receipt…”

    Establishing Order Over Tall Orders

    | Melbourne, VIC, Australia | At The Checkout, Awesome Workers, Food & Drink, Theme Of The Month

    (I’m in line at a coffee place. When it’s the turn of the guy in front of me, he rattles off a ridiculously complex order, with all sorts of alterations. At no point does he say ‘please,’ nor does he even bother looking at the lady taking his order. Surprisingly, she seems to get happier and happier as he spends a few minutes saying his order. By the end, she’s positively beaming.)

    Barista #1: “All right, sir. If you’ll wait over by the side of the counter, please, your order will just be a moment.”

    (The instant she finishes saying the word “moment”, she suddenly starts making the man’s drink with incredible speed. She’s flying around making the complex drink, pouring and stirring and grabbing various ingredients with astounding dexterity. Her movements are so rapid and precise that it’s like watching a sped-up version of a dance. Her face shows intense concentration, and all the other baristas and staff have stopped what they were doing to watch. She finishes after a minute.)

    Barista #1: “Here you are, sir! I hope you enjoy your drink!”

    (Suddenly, another barista calls out.)

    Barista #2: “She did it!”

    (The staff near her begin to clap her on the back, congratulating her, and generally acting like the event is a minor celebration. After a moment, she turns to serve me.)

    Barista #1: “What would you like today, ma’am?”

    Me: “Actually, can I ask what just happened?”

    Barista #1: “Oh, we have a competition among the staff. If anyone can make a drink in less time than it takes the customer to say what the drink is, the manager has agreed to take us all out for dinner, on her. [Barista #2] was timing, and it looks like I made it!”

    Barista #2: “Yeah, it makes us actually like the customers with over-the-top, customised drinks. They’re the only ones we stand a chance at beating! Normal drinks, like, ‘tall flat white,’ only take two seconds to say, so we can’t compete. That guy’s order was record-breakingly long, though!”

    (The guy, who had been ignoring them and inspecting his complex drink to look for flaws, turned red and slunk out. Later, I found out that the manager had created the competition to address the negative morale caused by difficult orders. It was obviously working.)

    A Thick Slice Of Bribery

    | Sandy Springs, GA, USA | Bizarre/Silly, Bosses & Owners, Food & Drink, Theme Of The Month

    (My shift is about to end when my manager comes up.)

    Manager: “Hey, do you want to stay till close.”

    Me: “No.”

    Manager: “C’mon.”

    Me: “No.”

    Manager: “I’ll pay you extra.”

    Me: “No.”

    Manager: “I’ll buy you some pizza.”

    Me: “No… Wait, what kind?”

    Manager: “[Popular local chain].”

    Me: “D*** it! All right.”

    No Point Lying Over Soiled Milk

    | Boston, MA, USA | Bad Behavior, Bosses & Owners, Food & Drink

    (I am working as a hostess in a popular restaurant. A couple has come in to celebrate finding out the wife is pregnant. They have ordered our most popular drink that includes milk and vanilla ice cream, but without the alcohol. The host stand and bar are next to each other and I was good friends with the bartender that night. A few minutes after the drink was delivered, the waitress and the manager call me over.)

    Manager: “[My Name], can you go to that table and spill the drink at their table?”

    Me: “What? Why?”

    Server: “I made the drink instead of [Bartender] since it wasn’t alcoholic and I used expired milk. So I want you to spill it so we can make a new one.”

    Me: “I really don’t want to spill expired milk and ice cream all over the table when they’re celebrating.”

    Manager: “Well, [Server] can’t do it because it could affect her tip and I’m the manager, so they wouldn’t believe I could be so incompetent. You’re just the hostess so you can do it, no problem!”

    (I’d worked as a server at another restaurant for years and even if I hadn’t, I was very taken aback by the manager basically telling me I was incompetent because I was working as a hostess.)

    Me: “This doesn’t sound like it has anything to do with me. I’d really rather stay out of it.”

    Manager: *shoves a bowl of bread in my hands, pushes me over to the table and says this before running away* “This is [My Name]. She has some bread for you to start with!”

    Me: “I heard about the happy news! Congratulations! I was actually just talking to the bartender who said she wanted to put some extra chocolate decorations into the drink for you as a congratulations present. Would you mind if I grabbed it for a second? I promise to bring it right back with some extra goodies on it.”

    Customer: “Thank you! That sounds wonderful!”

    (I grabbed the drink, asked the bartender to quickly make a new one with non-spoiled milk, and added some extra chocolate to it. The customer was thrilled, and the manager and server just stared unbelieving at me while this happened. The manager took all the credit for the idea afterwards. Thankfully it was only a summer job and I left shortly thereafter!)

    Unwanted Consumer Advice

    | Australia | Bad Behavior, Employees, Food & Drink, Health & Body

    (I’m obviously pregnant with my second child and decide to pick up a drink while I’m out shopping. I’ve heard a lot of stories from friends about how strangers make inappropriate and hurtful comments on their parenting but have not as yet had that happen to me. I grab my drink when it’s ready and sit down.)

    Employee: *eating some food nearby* “You’re pregnant; you shouldn’t drink coffee.”

    Me: “Well, you’re fat so you should lay off the doughnuts. See how inappropriate it is to comment on what other people are consuming? So next time, don’t.”

    (I walked off without waiting for a reply, but hopefully she’ll think next time before she makes unnecessary and judgmental comments to strangers. The clincher? It wasn’t even coffee, it was a chai latte!)


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