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    Category: Food & Drink

    A Good Demonstration Of Bad Automation

    , | Germany | Employees, Food & Drink, Ignoring/Inattentive

    (I’m at a store of a popular sandwich chain where they prepare the food as you order. As a semi-regular, I recognize most of the employees. This guy, however, is new to me. He flashes me a friendly smile as I get to the counter.)

    Me: “Hi there. Would you make me two large subs on white bread with turkey and ham, with cheddar on both of them, please?”

    (He grabs one sub and starts preparing it.)

    Employee: “Sure thing. And would you like that toasted?”

    Me: “Yes, please.”

    Employee: “And what kind of cheese?”

    Me: “Cheddar. On both of them.”

    (He looks confused for a second, then turns to the bread and hovers with his hand over it.)

    Employee: “What kind of bread for the second one?”

    Me: “It’s the same as the first.”

    Employee: “Oh, right.” *grabs the white bread and prepares it* “And what kind of cheese?”

    Me: “Cheddar. Both are pretty much exactly the same, save for the sauce.”

    Employee: “All righty! You wanted that toasted, right?”

    Me: “Yes, please.”

    Employee: “Both of them?”

    Me: “Yes, they’re the same.”

    Employee: *after he put the subs in the toaster* “Sorry, I spilled some of the cheese on one of them.” *he looks at me expectantly but does nothing*

    Me: “That’s all right.”

    Employee: “And what else would you like on that?”

    Me: “Both with lettuce, onions, peppers ,and olives, please.”

    (He nods and begins putting tomatoes on the sandwich.)

    Me: “No tomatoes, please.”

    Employee: *laughing insecurely* “Oh, I’m sorry, it’s just that row is basically what I have to put on everything.”

    Me: “That’s okay. Automatism sometimes gets the best of us, huh?”

    Employee: *staring at the vegetables for a second* “What did you want on that, again?”

    Me: “Onions, peppers, olives.”

    Employee: “Oh, right.” *he forgets the olives and goes for the sauces*

    Me: “Olives, too, please.”

    (Since he already forgot that I wanted the same on both subs, the same process repeats with the second one.)

    Employee: “Sorry, right. And what kind of sauce would you like?”

    Me: “The chipotle on one, mayo on the other. Easy on the mayo, please.”

    Employee: “Sure thing.” *prepares the chipotle* “And aioli for the other?”

    Me: “Regular mayo, and about half the amount you’d usually put on there, if that’s okay.”

    Employee: *proceeds to cover half of the sub length-wise, and looks at me expectantly*

    Me: *internal face-palm, but getting impatient* “Yeah, sure. That’s all right, I guess…”

    (As he rings me up, chipper as before, I notice he rings my order up as to eat there – without asking me.)

    Me: “I’d like that for take-away, please.”

    Employee: “Oh! Sure, sorry. Most people just eat here.”

    Me: “Yeah, sorry. Should’ve said that earlier.” *thinking ‘not that you’d remember if I had’*

    Employee:“That’ll be [price], please.”

    Me: *as I hand him the money, smiling* “Been a long day, huh?”

    Employee: “What do you mean?”

    Keep Hush About The Slush

    | Atlanta, GA, USA | Bizarre/Silly, Coworkers, Food & Drink, Technology

    (We just had a slushy machine installed, but have been having problems with it from day one.)

    Coworker: “Uh-oh. Looks like the machine’s acting up again.”

    Me: “Great, what’s it doing this time?”

    Coworker: “Nothing’s coming out. It looks like it’s backed up.”

    Me: “Let me try.”

    (I pull the handle a few times, and like he said, nothing is coming out. It’s at that moment that I have an epiphany.)

    Me: “I think I know what to do. Hold on.”

    (I grab a straw and jam it into the spout. Sure enough, the slushy starts gushing out.)

    Coworker: “Wow, that was amazing!”

    Me: “Yeah. Just please never ask me how I knew that would work.”

    I’ve Gotta Find This Pizza Place

    | GA, USA | At The Checkout, Bizarre/Silly, Food & Drink, Money

    (I’m moving and in the process of packing everything up. I decide to go grab some pizzas for everyone. I have a buy-one-get-one-free coupon. I order what I want, and hand over the coupon. The cashier looks confused and rings up my order. I try to hand him money.)

    Cashier: “No, you don’t owe us money. You get the pizzas free.”

    Me: “What are you talking about?”

    Cashier: “This coupon means you get your pizzas free.”

    (We continued to argue until the manager showed up and agreed with his employee. I ended up walking away with two free pizzas, free soda, AND cash back.)

    Server Got Served

    | TX, USA | Bad Behavior, Employees, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful

    (It’s been a long work day for my husband, brother-in-law, and me, so we hit up our favorite Tex-Mex restaurant. It’s Father’s Day weekend, so it’s on the verge of being full.)

    Greeter: *chewing gum* “Um, it’s gonna be, like, ten minutes.”

    Husband: “That’s fine. We can wait.”

    Me: “I expected a longer wait, honestly.” *as she’s about to walk away* “Um, don’t you want our name?”

    Greeter: *sighs and rolls her eyes* “Yeah, what’s your name?”

    Husband: “It’s [Last Name].”

    Greeter: “How many in your party?”

    Husband: “Just three of us.”

    Greeter: “Oh, only three? I guess we can sit you now.”

    (She sits us in the back by the kitchen, in a cramped booth. Most of the tables around us are dirty or the other customers have empty glasses and are looking around.)

    Me: “I have a bad feeling about this. Two of the tables don’t have drinks and one of them has an empty chip bowl. Where’s our server?”

    Husband: “Oh, no, I think we have the bad server from last visit!”

    Me: “I hope not.”

    Brother-In-Law: “Why? Who’s the bad server?”

    Me: “She served us last time. She barely gave us drinks and waited thirty minutes before coming for our food order, and then she didn’t bother with us the rest of the night. We had to ask passing servers for refills and any chips or tortillas. She was busy in the kitchen flirting with someone. [Husband], will you go ask who’s serving this area? It’s been nearly five minutes.”

    (My husband goes up front and is gone for another five minutes. In that time, we see a manager come in our area only to veer off to a large party’s table to flirt with some women.)

    Husband: *comes back with an unhappy look* “Yeah, we’re in her area. Have you seen her?”

    Me: “No, there’s been no one but that manager over there. It’s been nearly twenty minutes. I don’t think we’re going to get service.”

    Husband: “Do we want to go somewhere else?”

    Brother-In-Law: “Yeah, I think so. I don’t feel like waiting any longer.”

    Bad Server: *finally coming up as we’re about to leave* “Hi, sorry it took so long. It’s been busy around here.”

    Me: “We’ve been here twenty minutes. You haven’t been to any of your tables.”

    Bad Server: “Oh, yeah, well, they have me running other tables in the back, too.”

    Husband: “Actually, I saw you in the kitchen both times I passed talking to the same server.”

    Me: “I think we’ve all agreed we would rather eat somewhere else.”

    (As we leave, a lot of the same groups are sitting there looking supremely unhappy.)

    Greeter: “Thanks, have a nice night.”

    Me: “Oh, we will. We’re going somewhere that actually gives service.”

    (We went to another restaurant nearby, where we were given awesome service from the moment we stepped in. In gratitude for being quick on everything, we gave the guy a $20 as a tip.)

    Just Can’t Table This Discussion

    | OH, USA | Bosses & Owners, Food & Drink, Ignoring/Inattentive

    (I’m working at a family style restaurant as a server one night when the manager comes up to me looking angry.)

    Manager: “Why hasn’t table 32 gotten their drinks?”

    Me: “I’m not sure. I think that’s [Coworker]’s table; does she need help?”

    Manager: “Oh, I thought it was your table. Sorry.”

    (A few minutes later, he comes up to me again, looking frantic.)

    Manager: “Table 15 says they haven’t been seen by a server yet! Why haven’t you been taking care of them?”

    Me: “Because, that’s not my table. I have the 20s and 35. Not table 15.”

    Manager: “Are you sure?”

    Me: “Positive.”

    (About an hour goes by and we are swamped. Again the same manager comes back into the kitchen screaming for me.)

    Manager: “Why haven’t you taken table 54’s food out to them?”

    Me: “Because… it’s not my table.”

    (Apparently I’m supposed to run the whole restaurant.)

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