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  • Checked Out At The Checkout
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    Category: Lazy/Unhelpful

    Lack Of Con-Text And Lack Of Management

    | Columbus, OH, USA | Coworkers, Lazy/Unhelpful

    (I’ve just transferred to a new location, but I’ve been with this company for two and a half years, meaning I have far more experience than most of my coworkers. I am having some trouble adjusting to the laziness of this new crew, as I have come from a store where the crew is tight-knit and always on task. This happens during a rush with a line in the store and a line in the drive-thru. My bar support has just hurt himself and had to leave the floor, leaving me, one barista on the window, and one barista at the front. I have been answering the drive-thru when my coworker doesn’t, which is nearly every time.)

    Me: “Thanks for choosing [Company]. What can I get for you?”

    Customer: *rattles off large order* “…and do you have any chocolate chip cookies left?”

    Me: “I’m not sure; let me check on that for you.” *turns off headset and yells to coworker* “Do we have any chocolate chip cookies left?”

    Coworker: *silent*

    Me: *while working my way frantically through a line of 20+ drinks* “[Coworker]! Do we have any chocolate chip cookies?” *I look up to see she is texting and ignoring me*

    Coworker #2: *calls to me while working with a line of customers at the front* “No, we’re out of chocolate chip.”

    Me: *back on the headset* “I’m so sorry, we’re out of chocolate chip. Could I get you oatmeal?”

    Customer: “No, my kids hate oatmeal. Do you have brownies?”

    Me: “Let me check for you.” *turns off headset* “[Coworker], please check if we have brownies.”

    (My coworker is still ignoring me and texting with a line of drinks sitting and waiting to be passed out to the customers at the window.)

    Me: “[COWORKER]! Seriously?! I can’t take the orders, check the pastries, make the drinks, AND pass the drinks out! YOU HAVE TO DO SOMETHING TOO!”

    (My coworker bursts into tears and runs to the back, leaving me and Coworker #2 to deal with this mess. Later, after the whole ordeal is finished and we’ve finally gotten all the customers taken care of (and half the drinks given away for free because of wait times), Coworker emerges back out onto the floor and shoot a smug look at me. Moments later, I am called to the back by the manager.)

    Me: “Hey, [Manager], what’s up? You needed to see me?”

    Manager: “[Coworker] said you screamed at her on the floor when she was working as hard as she could. She also said you called her lazy and worthless.”

    Me: “Honestly? I did yell at her, but I never called her lazy or worthless. We were in the middle of a massive rush and she was texting and ignoring everything I was asking her. She wasn’t even taking orders! I yelled that she needed to help me, because I was already way behind.”

    Manager: “Well, you need to apologize to her. I won’t write you up this time. But you need to remember you’re a team.”

    Me: “…Seriously?”

    (I started looking for a new job that day.)

    Checked Out At The Checkout

    | YK, Canada | At The Checkout, Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology

    (I’m at the local hardware store. There is one customer in front of me and one behind me, and a teenage cashier who looks like the last place she wants to be, is here. She stands in silence, purposely looking away from the lineup, chewing bubblegum. Customer #1 is at the till, patiently waiting for her to notice. After about a minute of all of us being ignored, Customer #2 pipes up.)

    Customer #2: “Uhm, excuse me? Are you busy? You can deal with this lady you know.”

    Cashier: *pops her gum and sighs, then turns to start processing the sale*

    Customer #1: “I would like to return these two items as they were the wrong size, and get these two instead.”

    Cashier: *scans in the two new items, then adds the two old items, then presses the button to bring up the total*

    Me: *since I can see the till’s screen* “Excuse me, you added her returns. You need to subtract them for a refund.”

    Cashier: *gives me a look, and then looks at the screen. She heaves a huge exasperated sigh, and shrugs* “I don’t know how to do that.”

    Me: “Okay. Press ‘delete’ once. Then ‘enter’ twice. Then, where it says ‘2,’ type ‘-2.’ Then press ‘enter’ twice.”

    Cashier: *stares at me, popping her gum*

    Me: “Just do it.”

    Cashier: *another huge sigh, but does as told, and finishes the sale*

    Customer #1: *to me* “Oh, thank you!”

    Me: “No problem.”

    (Customer #1 leaves, and I place my items at the till.)

    Me: “On my account, please, under [My Name].”

    Cashier: *ignores me and starts scanning the items*

    Me: “No, no. I said on my ACCOUNT, please. You need to back up. Stop, and press ‘F5’ to get to the accounts screen to enter my name.”

    Cashier: *presses a random button, causing it to go to an entirely different screen. She grunts and tosses her arms up in frustration* “I don’t know what to do!”

    Me: “Calm down. Just abort the sale. Press ‘escape’ twice and hit ‘enter’ for yes to abort. It’s okay. Nothing bad will happen; it won’t throw off your till.”

    Cashier: *looks at me, then does as told, bringing the till back to the first screen*

    Me: “Now, let’s start again. Press ‘F5,’ then type [My Name]. Then ‘enter.’ Then you can process my items.”

    Cashier: *she does so, and we quickly finish the sale*

    Customer #2: *who has been standing behind me watching this entire thing* “Thank you SO much for helping her. We would have been here all day!”

    Me: “It’s no problem, really. I used to work here, so I remember the buttons. It’s the same system so nothing has changed.”

    Customer #2: *looks at me, then the cashier, then back at me* “…Can you stay while she does mine?”

    Too Busy To Notice How Busy

    | Brisbane, QLD, Australia | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I accompany my friend to have her eyebrows tattooed on at a small eyebrow shop in the suburbs. When we arrived there are two staff members, and my friend and I are the only customers. I know we will be there for some time so I try to take the opportunity to have my eyebrows shaped and tinted, which I had booked in for, while I wait for my friend. As the girl is tinting my eyebrows, I enquire about the cost and ask if she could also tint my eyelashes.)

    Shop Girl: “No, you’ll have to make another booking to have your eyelashes tinted!”

    Me: “Why? There is no one here and I thought I could get mine done while I wait for my friend as she is going to be over an hour having her eyebrows tattooed.”

    Shop Girl: “We are too busy! You’ll have to make another booking!”

    Me: *looking around the empty shop* “But there is no one else here.”

    Shop Girl: *almost yelling* “We are TOO BUSY!”

    Me: “Okay.”

    (I sat there for another hour and in that time not one other customer walked in the door and the shop girl spent the entire time sitting behind the counter playing on her phone.)

    Will Be Waiting For A Aisle

    | USA | Employees, Lazy/Unhelpful

    (I work at a grocery store as a cashier. One day as I’m walking towards the break room a customer stops me.)

    Customer: “Excuse me, where is aisle seven located?”

    Me: “Between aisles six and eight.”

    Customer: “…”

    Me: “…”

    Customer: “…”

    Me: “…”

    Customer: “Thank you.” *walks away*

    Needs A Hot Slice Of Honesty

    | Norfolk, VA, USA | Employees, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful

    (I place a pizza order, and am told half-an-hour for delivery. After an hour-and-a-half, I call back to see what’s going on.)

    Me: “Hi, I placed an order a while ago, and I was just looking to check the status on—”

    Employee: *interrupting* “It’s on its way!”

    Me: “But I haven’t told you my name. How could you possibly know that?”

    Employee: *clearly exasperated* “Fine! What’s your name?!”

    Me: *answers*

    Employee: “There isn’t an order for that name.”

    Me: “So, not only did you lie to me initially, but you didn’t even take my order when I called the first time?”


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