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  • Swearing You Into A Job
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  • Category: Lazy/Unhelpful

    Unwarranted Unhelpfulness

    | PA, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (My mom is calling a store’s service desk.)

    Customer Service Rep: “Hello, service desk.”

    Mom: “Hello. We purchased a microwave last July and it died. We’ve contacted the manufacturers and they are sending us a reimbursement check under the manufacturers warranty. What we wanted to know is if the extended warranty that we purchased can be transferred to the new microwave that we are buying.”

    Customer Service Rep: “Well the in-store warranty on the microwave is only 90 days and so if it’s within the 90 day period… You will have to call the warranty company.”

    Mom: “Okay. What’s the name of the extended warranty company, or, can I have their phone number, please?”

    Customer Service Rep: “It is on your service contract.”

    Mom: “We did not get a service contract. When we checked out she asked if we wanted the two year extended warranty. We said yes, and she rang it up, and we left the store. She said nothing about a service contract brochure. She did not hand us anything or tell us to go to the service desk.”

    Customer Service Rep: “Oh. Well, she should have sent you to the service desk to pick up a service contract.”

    Mom: “Well, she didn’t tell us and we didn’t get one. Could you give me the telephone number of the extended warranty company so I can just call them?”

    Customer Service Rep: “I don’t know which company that would be. Did you look on the back of your user manual? It has a phone number there.”

    Mom: “Yes, I did. We called the phone number and that is the manufacturer’s phone number and not the phone number for the extended warranty. I would like the number for the folks who handle the extended service contract.”

    Customer Service Rep: “You were supposed to get an extended warranty when you checked out. They were supposed to send you to the service desk to pick up an extended warranty and then you can call and register with them.”

    Mom: “I understand that, but it never happened. She did not send us to the service desk. We did not pick up an extended warranty.” *pause* “A question?”

    Customer Service Rep: “Yes?”

    Mom: “This is the service desk, correct?”

    Customer Service Rep: “Yes, this is the service desk.”

    Mom: “Okay. Do you have the extended warranty brochure at the service desk?”

    Customer Service Rep: “Yes, I do.”

    Mom: “Could you pick one up?”

    Customer Service Rep: “Sure.”

    Mom: “Could you please read me the telephone number that is on the warranty

    brochure?”

    Customer Service Rep: “Oh, sure. The number is [number].”

    Mom: “Thank you.”

    Don’t Know What They’re Playing At

    | Australia | At The Checkout, Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology

    (In the middle of the year, I pre-ordered and paid for a PlayStation 4 for my husband’s Christmas present. Because of my schedule, I asked for pick up the week before Christmas. On the 23rd of December I finally get an email saying it is in store and ready to go.)

    Me: “Hi. I’m here to pick up a pre-order. Here’s my receipt.”

    Cashier: “Uh-huh. We’re sold out of PlayStations.”

    Me: “No, I pre-ordered it. I just got the email saying it was in store this morning? So, I’m here to pick it up.”

    Cashier: *still holding my receipt* “Look, it’s a popular console. Maybe you should think ahead next time? I mean, seriously.”

    Me: “Excuse me? I want to speak to a manager. Now, please.”

    (The cashier huffs, rolls her eyes, and throws my receipt on the counter, and then finally pages for a manager.)

    Manager: “What’s up?”

    Cashier: “This girl’s looking for a PS4 and demanded to see you when I told her we were sold out.”

    Me: “Um, no. I have a pre-order. I can even show you the email on my phone saying it’s ready to be picked up. I asked to see you because your cashier was rude.”

    Manager: “Look, we sold them. All of them.”

    Me: “Even the pre-orders? Like, my pre-order? That I was told to come and pick up?”

    Manager: *shrugs* “Yeah?”

    Me: “Are you kidding? I just got the email saying it was here! Look, can you at least try other stores?”

    Manager & Cashier: “They’re sold out too.”

    Cashier: “Look, next time just be prepared. They’re back ordered till February.”

    Me: “Look, I’m not trying to buy one. I am here to pick one up I purchased six months ago!”

    Manager: “We sold out. [Cashier] is right. You really should’ve thought ahead.”

    (On the plus side, my cousin’s girlfriend, who works at another location of the same store, saw my Facebook update about the situation. She said they had some at her store and put one aside for me. I made her brownies.)

    Not Warming Up To The Service

    | NH, USA | Employees, Extra Stupid, Food & Drink, Lazy/Unhelpful

    (I have ordered a large cheese pizza and a two-liter bottle of soda. When the delivery person shows up he only has the insulated pizza carrying bag.)

    Me: “Uhm… I had ordered a bottle of soda, too?”

    Driver: “Yeah, I got it.”

    (With that, he proceeds to take my now lukewarm bottle of coke and my now lukewarm pizza out of the same insulated bag.)

    Me: “Why would you put a cold bottle of coke and a hot pizza in the same insulated bag?”

    Driver: “Well, it’s easier to carry that way.”

    Me: “Don’t you think it defeats the purpose of using an insulated bag if you put hot and cold things in it together?”

    Driver: “But… it’s easier to carry!”

    Swelling With Anger

    | Germany | Bad Behavior, Bigotry, Employees, Health & Body, Lazy/Unhelpful

    (I have a condition which causes my legs to swell immensely to the point of severe pain. I am entering a clothing store with my mother, looking for a pair of trousers for a funeral. Having accompanied my mother for several hours already, my legs hurt.  When my mother goes to try on some trousers, I find a chair near the fitting rooms, sit down, and dig through my purse for my bottle of water and my painkillers. A worker comes up to me, gesturing at the chair.)

    Worker: “You need to get up. Now!”

    (She is speaking really urgently, and I get up, sighing from pain and stand there, while she grabs the chair and sits down herself. I am confused, but decide it might be best not to show it, so I ask if she might has another chair.)

    Me: “Excuse me, but do you have another chair I might use? My legs are really swollen, and I’m in pain and—”

    Worker: *cuts me off with a glare* “Lose some weight, and get out of my way. Fatties like you have no right to wear pretty clothes. You are ruining it for all the ones that are looking good!”

    (My mother left the fitting room, threw the trousers into the worker’s face, her face red from anger, having heard what the woman said to me. She brought me to the outside waiting area in the mall and returned to the shop. A few minutes later she came back with not one, but two gift cards worth €50, and explained to me that the manager had profusely apologised for the woman’s behaviour. We found out later that the worker was fired for generally being a bad worker, verbally abusing customers, and refusing help.)

    Failing At A Closing Argument

    | Newburgh, IN, USA | Employees, Lazy/Unhelpful

    (I am 12 years old. I am going to a pottery store with my friends to paint pottery. My mom is calling to find out when they close.)

    My Mom: “Hi. What time do you close tonight?”

    Manager: “Eight o’clock.”

    My Mom: “Okay, thank you! Bye!”

    (At about 4:45 we walk into the pottery store.)

    Employee: “Are you picking up?”

    Us: “No…”

    Employee: “Well, it’s too late to paint. We close at 6.”

    (We tell my mom, who is at the vacuum store next to the pottery store, and she goes back in. She notices a sign that says that they close at 8. She told the employee, who then scribbled out ’8′ and wrote ’6′.)


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