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  • Will Never Claim Ignorance
    (1,044 thumbs up)
  • Category: Lazy/Unhelpful

    Forgot To Tell You That We Forgot

    | NY, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (At 1:30 pm I receive an email with the following text:)

    Email: “Dear [My Name], today’s afternoon’s computer workshop will be canceled because we forgot to tell participants that it was taking place. It shall be rescheduled for a later date.”

    Taking Charge Of The Situation

    | AL, USA | Bosses & Owners, Employees, Health & Body, Ignoring/Inattentive, Lazy/Unhelpful, Money

    (At the beginning of summer, my husband and I join a gym which has a chain around the country. It is supposed to be $30 a month for both of us. In November, I notice they have charged us an additional $80. I do banking online and it happened on a Friday, but I caught it on Sunday. I call them a few hours before closing.)

    Worker: “Thanks for calling [Gym].”

    Me: “Hi. I saw a charge from you guys for $80. I need that removed. I never authorized that and don’t know what it’s for.”

    Worker: “That was probably an equipment maintenance fee. They usually come out towards the end of the year.”

    Me: “Um, no one ever told us about that. We were only supposed to be $15 a month per person, plus the $50 sign-up fee per person.”

    Worker: “Well, it’s on all the contracts. Our computers are down right now. Can someone call you back when they come up?”

    Me: “Fine. My number is [number].”

    (Come Monday evening, I still have not heard back, so I call again.)

    Worker #2: “Thanks for calling [Gym].”

    Me: “Hi, there was an unauthorized charge of $80 on my account that no one told me about. It needs to be removed.”

    (He then looks up my account and tells me some crap about because their monthly fees are so low, they charge this supplemental fee to ‘lock in’ our cheaper rate, because they have more expensive packages that include tanning that I’m not on. And furthermore it’s a totally legitimate charge, even though no one told us about it. He gives me the phone number for ‘billing’. I call it and sit on hold for 11 minutes, and then the line disconnects. I call again and hit the number for voicemail, which then immediately disconnects. I call the gym back.)

    Me: “Hey, I just spoke with you a little while ago. That number for billing doesn’t work, so I need you to get a manager or something to take the charge off.”

    Worker #2: “One won’t be in until tomorrow at 10.”

    Me: “Fine, I’ll call again then.”

    (The next day, my husband goes there himself at 10. I’m not with him because I’m at work. He explains the situation to the manager.)

    Manager: “Funny how all new customers seem to ‘conveniently’ forget about that charge! I’ve got a business to run here; I can’t just give out money! What have you even been DOING? You have to walk through that door for this thing to work! Best I can do is give you a free consultation with a trainer.”

    Husband: “You were supposed to do that anyway months ago when we signed up and that never happened.”

    Manager: “Well, that’s all you’ll get.”

    (My husband then leaves and calls me to tell me what happened and to ask if I want to take that offer. I immediately call the gym and inform them that I need to cancel both of our memberships immediately. They say I have to physically go down there to do that. We both show up after I get off work. I notice they have a whiteboard which says they’re under new management. We speak to a different worker we’ve never talked to before.)

    Me: “We need to cancel both of our memberships.”

    Worker #3: “Oh, no. Can I ask why?”

    Me: “Because you charged us $80 without telling us about it and refuse to remove it.”

    Worker #3: “Can I get my manager?”

    Me: “No, my husband tried earlier today and was insulted! All we need to do is cancel our memberships.”

    Worker #3: “When did you join?”

    Me: “Beginning of summer sometime.”

    Worker #3: “Hmm, yes. That charge usually comes out about three months after members join. I’m surprised no one told you about it. Do you remember you signed you up?”

    Me: “Yup, that guy.” *points to the guy standing right next to her helping someone else*

    (We then filled out paperwork agreeing to cancel our contracts and are told that we will be charged for one more month because they have a 30-day cancellation notice. We argued back and forth because the paperwork said we were subject to a cancellation fee, even though we were told at sign-up that there was none, and this worker concurred there isn’t one. They were evicted by the landlord one month later and were still charging people. Turned out this same gym had done the same thing in this town about 10 years earlier.)

    Unwarranted Unhelpfulness

    | PA, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (My mom is calling a store’s service desk.)

    Customer Service Rep: “Hello, service desk.”

    Mom: “Hello. We purchased a microwave last July and it died. We’ve contacted the manufacturers and they are sending us a reimbursement check under the manufacturers warranty. What we wanted to know is if the extended warranty that we purchased can be transferred to the new microwave that we are buying.”

    Customer Service Rep: “Well the in-store warranty on the microwave is only 90 days and so if it’s within the 90 day period… You will have to call the warranty company.”

    Mom: “Okay. What’s the name of the extended warranty company, or, can I have their phone number, please?”

    Customer Service Rep: “It is on your service contract.”

    Mom: “We did not get a service contract. When we checked out she asked if we wanted the two year extended warranty. We said yes, and she rang it up, and we left the store. She said nothing about a service contract brochure. She did not hand us anything or tell us to go to the service desk.”

    Customer Service Rep: “Oh. Well, she should have sent you to the service desk to pick up a service contract.”

    Mom: “Well, she didn’t tell us and we didn’t get one. Could you give me the telephone number of the extended warranty company so I can just call them?”

    Customer Service Rep: “I don’t know which company that would be. Did you look on the back of your user manual? It has a phone number there.”

    Mom: “Yes, I did. We called the phone number and that is the manufacturer’s phone number and not the phone number for the extended warranty. I would like the number for the folks who handle the extended service contract.”

    Customer Service Rep: “You were supposed to get an extended warranty when you checked out. They were supposed to send you to the service desk to pick up an extended warranty and then you can call and register with them.”

    Mom: “I understand that, but it never happened. She did not send us to the service desk. We did not pick up an extended warranty.” *pause* “A question?”

    Customer Service Rep: “Yes?”

    Mom: “This is the service desk, correct?”

    Customer Service Rep: “Yes, this is the service desk.”

    Mom: “Okay. Do you have the extended warranty brochure at the service desk?”

    Customer Service Rep: “Yes, I do.”

    Mom: “Could you pick one up?”

    Customer Service Rep: “Sure.”

    Mom: “Could you please read me the telephone number that is on the warranty

    brochure?”

    Customer Service Rep: “Oh, sure. The number is [number].”

    Mom: “Thank you.”

    Don’t Know What They’re Playing At

    | Australia | At The Checkout, Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology

    (In the middle of the year, I pre-ordered and paid for a PlayStation 4 for my husband’s Christmas present. Because of my schedule, I asked for pick up the week before Christmas. On the 23rd of December I finally get an email saying it is in store and ready to go.)

    Me: “Hi. I’m here to pick up a pre-order. Here’s my receipt.”

    Cashier: “Uh-huh. We’re sold out of PlayStations.”

    Me: “No, I pre-ordered it. I just got the email saying it was in store this morning? So, I’m here to pick it up.”

    Cashier: *still holding my receipt* “Look, it’s a popular console. Maybe you should think ahead next time? I mean, seriously.”

    Me: “Excuse me? I want to speak to a manager. Now, please.”

    (The cashier huffs, rolls her eyes, and throws my receipt on the counter, and then finally pages for a manager.)

    Manager: “What’s up?”

    Cashier: “This girl’s looking for a PS4 and demanded to see you when I told her we were sold out.”

    Me: “Um, no. I have a pre-order. I can even show you the email on my phone saying it’s ready to be picked up. I asked to see you because your cashier was rude.”

    Manager: “Look, we sold them. All of them.”

    Me: “Even the pre-orders? Like, my pre-order? That I was told to come and pick up?”

    Manager: *shrugs* “Yeah?”

    Me: “Are you kidding? I just got the email saying it was here! Look, can you at least try other stores?”

    Manager & Cashier: “They’re sold out too.”

    Cashier: “Look, next time just be prepared. They’re back ordered till February.”

    Me: “Look, I’m not trying to buy one. I am here to pick one up I purchased six months ago!”

    Manager: “We sold out. [Cashier] is right. You really should’ve thought ahead.”

    (On the plus side, my cousin’s girlfriend, who works at another location of the same store, saw my Facebook update about the situation. She said they had some at her store and put one aside for me. I made her brownies.)

    Not Warming Up To The Service

    | NH, USA | Employees, Extra Stupid, Food & Drink, Lazy/Unhelpful

    (I have ordered a large cheese pizza and a two-liter bottle of soda. When the delivery person shows up he only has the insulated pizza carrying bag.)

    Me: “Uhm… I had ordered a bottle of soda, too?”

    Driver: “Yeah, I got it.”

    (With that, he proceeds to take my now lukewarm bottle of coke and my now lukewarm pizza out of the same insulated bag.)

    Me: “Why would you put a cold bottle of coke and a hot pizza in the same insulated bag?”

    Driver: “Well, it’s easier to carry that way.”

    Me: “Don’t you think it defeats the purpose of using an insulated bag if you put hot and cold things in it together?”

    Driver: “But… it’s easier to carry!”


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