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    Category: Lazy/Unhelpful

    International Blame Game

    | USA | Criminal/Illegal, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I work in a hospital lab. We often will send samples to other labs if specialized testing is requested (especially genetic testing). When we pack it, the boxes are labeled all over with stickers that say “temperature sensitive,” and “human origin specimens.” We also send a shipping manifest electronically to the lab so that they know it’s coming and can match the samples to the paperwork. We get a doctor who calls and wants to know why he hasn’t seen results on a patient from about three weeks ago. We call the lab we had sent it to.)

    Lab Assistant: “I’m wondering about a sample we sent you a while back. Do you have an update on it? It’s—” *gives the identifying information*

    Other Lab: “We never got it. We called Veronica about it.”

    Lab Assistant: “What are you talking about? We don’t have a Veronica. The contact name on the shipping manifest would be our supervisor, [Name] and it was signed by [Other Name]. We have a duplicate copy of it.”

    Other Lab: “We never got it.”

    (About two days later, we get an international call. It is an appliance factory in Mexico. We learn that after the shipping company tagged the sample as received at the other lab, it was somehow loaded back on a truck and sent to Mexico. After speaking with the shipping company, we learn that it was the other lab’s doing. We call the other lab and try to figure out what to do about this issue. The other lab just keeps insisting that it isn’t their fault, that we should have marked the box better. We don’t really want to play the blame game; we just want to make sure this testing gets done, and that the patient doesn’t get charged twice for very expensive genetic testing. Finally, after they keep on going on about blame, one of the other lab scientists asks the lab assistant to give them the phone.)

    Lab Scientist: “Look, I don’t care whose fault it is. We just want this to work out for the patient, but since you’re stuck on this topic, we weren’t the ones who shipped human biological samples across an international border without customs declaration, and also discussed privileged health information with some lady named Veronica who clearly has nothing to do with this issue. So, if you want to play the blame game, you probably won’t like your consequences.”

    (They shut up about blaming after that.)

    Assisted Living Needs Assistance

    | Perth, WA, Australia | Ignoring/Inattentive, Lazy/Unhelpful, New Hires

    (We have a new hire who is in his early 20s, but still can’t grasp the simple tasks which only includes domestic tasks in a home and assisting aged clients. He is working as a support staff for my coworker who has  just returned from leave and has never worked with him before. She is already getting annoyed with the new hire as he keeps forgetting things and she has to keep repeating instructions. He also doesn’t own a car and gets dropped off and picked up by his parents.)

    Coworker: “[New Hire], why don’t you get [Client] out to the driveway and help him wash the car? He loves to do that”.

    New Hire: “Sure…” *pauses* “Is there a hose somewhere?”

    Coworker: “It’s just off the side of the house, near the front.”

    New Hire: *comes back 10 minutes later* “The hose won’t reach the car. What do I do?”

    Coworker: “Then grab a bucket. I don’t think we have proper car washer or wax so just use dish-washing liquid to soap it up”.

    New Hire: *leaves and returns with bottle of disinfectant* “Will this do?”

    Coworker: “….That’s not dish-washing liquid. Grab the one in the kitchen, and the bucket is in the laundry.”

    (The coworker goes to the driveway, 30 minutes later, to find the new hire standing there looking dumbfounded with the dry sponge in his hand.)

    Coworker: “Don’t you know how to wash a car?”

    New Hire: “Yeah I do, but not like this… I just spray with a hose.” *just as he says this, his parents pulled up into the driveway* “Oh my ride’s here 10 minutes early… Is it all right if I go?”

    Coworker: *rubbing her temples* “…Just, just go…”

    The Cut-Throat World Of Medicine

    | Winnipeg, MB, Canada | Employees, Health & Body, Ignoring/Inattentive, Lazy/Unhelpful

    (I have a bad sore throat, and thinking that it’s probably strep, which I often get, I decide to visit the local walk-in clinic.)

    Doctor: *takes a look at my throat* “Uh, I think you should get to the emergency room immediately.”

    Me: “What? Why?”

    Doctor:  “Just go. As soon as possible.”

    Me: “But, is it serious?”

    Doctor: “GO!”

    (Naturally, I look up my symptoms on the Internet on the way to the E.R. and am convinced that I have throat cancer. After I’ve waited for hours, the E.R. doctor is finally able to see me.)

    E.R. Doctor: “Why are you here?”

    Me: “I have a very bad sore throat.”

    E.R. Doctor: “WHAT? Are you serious? Why didn’t you just go to a walk-in clinic?”

    Me: “I DID! They sent me here! Can you please tell me what’s wrong?”

    E.R. Doctor: *looking at my throat* “For God’s sake, it’s just strep. Here’s a prescription for antibiotics. Next time, just go to a walk-in clinic rather than wasting my time.”

    (So, I was terrified and wasted most of a Saturday for nothing, and the E.R. doctor obviously thought I was a hysterical hypochondriac. Thanks, walk-in doctor!)

    Email Fail, Part 4

    | WI, USA | Employees, Lazy/Unhelpful, Technology

    (I’m applying for unemployment after being laid off. I am required to register with a job center, and the job center has a required orientation. The first I hear of it is through an automated message, so I call for more details.)

    Me: “I got an automated call about the orientation, and it mentioned a letter. I never received the letter. Can you send the information in an email?”

    Job Center Rep: “Oh, we don’t send emails, because not everyone has ready access to a computer. It wouldn’t be fair.”

    Me: “Not even as an alternative option? Fine. What am I supposed to do?”

    Job Center Rep: “You need to log onto our website, go to [page], and print and complete the survey there. You’ll also need to download [form] from [other page] and have it completed before you arrive.”

    Me: “So everybody must access your website and print documents from it, but you still can’t send an email about this?”

    Job Center Rep: “They can use the library!”

    Related:
    Email Fail, Part 3
    Email Fail, Part 2

    I Resign Myself From Speaking

    | Singapore | Employees, Lazy/Unhelpful

    (My colleague has tendered his resignation and is now serving his notice. He has not done any handover yet. I pick up a call from a customer one day.)

    Me: “Hey [Colleague], [Customer] wants to know the status of [Project Colleague is handling].”

    Colleague: “I don’t want to talk to her. I’ve quit and shouldn’t be expected to work anymore.”


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