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    Category: Lazy/Unhelpful

    Found This Most Uninformative

    | TX, USA | Coworkers, Extra Stupid, Lazy/Unhelpful

    (I have sent an email to a sales rep asking for more information before I can set up a user to the website. The first message asks for the following: First Name, Last Name, Email, and if the customer should be invoiced. The following is a two-day email thread that continues after the initial message.)

    Sales Rep: “Is it done yet?”

    Me: “No. You still need to fill in the information I have requested. I can’t create a login until I have the info.”

    Sales Rep: “My customer wants to place an order. Are you done?”

    Me: “I need the customer’s First Name, Last Name, Email Address, and if the customer wants to be invoiced.”

    Sales Rep: “Yes.”

    Me: “Okay… Yes, what? That did not answer any of the questions. Let me call you and ask for the info.”

    (I call and leave voicemails on the rep’s office line and personal cell phone. She never calls me back, so this continues to the next email.)

    Me: “You did not answer your phone, so I am emailing again. I need the customer’s First Name, Last Name, Email Address, and if we need to invoice the customer.”

    Sales Rep: “Yes. Do that.”

    Me: *sadly realizing that I have to spell it out* “What is the customer’s first name?”

    Sales Rep: “Jeremy.”

    Me: “Okay. What is his last name?”

    Sales Rep: “[Last Name].”

    Me: “Great. Now, what is his email address?”

    Sales Rep: “It is [Email Address].”

    Me: “All right! One more question. Does the customer want to be invoiced?”

    Sales Rep: “Yes.”

    Me: “I can set up the account now. Here is the login information…”

    Sales Rep: “About time! Why did you take so long?”

    Making A Song And Dance About Rent

    | NSW, Australia | Bad Behavior, Employees, Ignoring/Inattentive, Lazy/Unhelpful, Money

    (I’m a university student. I am out of town to stay with family for a few weeks, and my house that I rent was sold from a previous owner to a real estate firm, where I now need to pay my rent. Because I’ve been out of town, I didn’t get a letter from them and I was a few weeks behind on rent, so they called me.)

    Realty: “Hello? Is this [My Name]?”

    Me: “It certainly is! How can I help you?”

    Realty: “You need to give us three weeks of rent NOW!”

    Me: “Um, excuse me? I was told I’d be contacted regarding my new rent agreement…”

    Realty: “Didn’t you get a letter?! We need the money now!”

    (It turns out my housemate didn’t tell me about the letter either, so I was in the wrong there and agreed to pay the missing weeks plus rent for the next fortnight, which came up to over $700, almost all of my savings from my student payments. I transferred it that day to the account they gave me in an email. The next day…)

    Realty: “Hello? Is this [My Name]?”

    Me: “Yes it is. How can I help?”

    Realty: “You still owe us over 21 days of rent! When will you be paying us?”

    Me: “Now, hang on; I paid all of my rent to you yesterday. I even sent a receipt in an email as proof.”

    Realty: “Well, I haven’t seen that email!”

    Me: “You sent me a reply of ‘thanks.’”

    Realty: “Um… well, that should be in order then.”

    (And now today…)

    Realty: “Hello? [My Name]?”

    Me: “Yes, that’s me.”

    Realty: “Your rent is still overdue! When are you going to pay us for the missing 21 days?!”

    Me: “I’ve sent it to you! I sent both you and another employee that called! I don’t owe you any more money for the next fortnight!”

    Realty: “Where did you pay it to?”

    Me: “I sent an Internet transfer to the account YOU emailed me!”

    Realty: “You mean [Account Number]?” *pauses* “Oh. I see your email. You put in the wrong number! Didn’t you check the number?! It has a two after the first digit and you left it out!”

    Me: *checks her email* “There’s no two anywhere in this account number you sent me.”

    (There is a silence as I assume she checks the email.)

    Realty: “… I’ll mark your file as ‘not your fault.’ Make sure you pay us when the payment bounces back to you. Have a nice day.”

    (Hopefully they leave me alone and I actually get that payment back! I’m moving out to a different realty next month!)

    Not Strictly Professional

    | England, UK | Bad Behavior, Bosses & Owners, Lazy/Unhelpful

    (My boss is a very strict, very passionate leader. All week he has been complaining and trying to get us to work harder, talk less, and understand the expectations of the company. It is Friday morning.)

    Boss: *on phone* “Yeah, hi, [My Name]. Just so you know, I’m not coming in today.”

    Me: “Er, okay. What should i say if I’m asked.”

    Boss: “I don’t know. Make something up. Speak to you later.” *click*

    (All day, no phone calls or emails, until two hours before home time.)

    Boss: *on phone* “Hi, [My Name]. What time are you finishing?”

    Me: “Normal time. Why?”

    Boss: “Leave early. I need you to drop my charger off to me.”

    Me: “I’m a little busy today. I—”

    Boss: No, it’s fine. Just leave it until Monday. Okay, see you then.

    (I do what he asks anyway. I begin to wonder what is wrong. Is he ill? Something embarrassing? Maybe he is working from home or looking for another job? I drive home and meet him.)

    Boss: “Thanks for this. I just couldn’t be bothered to come in today. Spent the morning shopping. Okay, catch you Monday. Don’t be late! Lots to do!”

    Either That Or ‘Rabbit’

    | Rittman, OH, USA | Employees, Lazy/Unhelpful

    Telemarketer: “What’s your name?”

    Me: “Jessica.”

    Telemarketer: “Oh, then you are Jessica Alba?”

    Me: “No…”

    Telemarketer: “So, what’s your last name?”

    Me: “I don’t give that out.”

    Telemarketer: “Okay, well, I need a last name for our records.”

    Me: “Fine. Just put down ‘Alba.’”

    Telemarketer: “Okay, then. So you are Jessica Alba?”

    Me: “Sure, why not?”

    Not Getting Carried Away With Customer Service

    | Toronto, ON, Canada | Employees, Lazy/Unhelpful

    (It is just before Christmas and I’m heavily pregnant. I’ve also injured myself to the point where I need a cane to walk. I’ve ordered all my shopping online to avoid unnecessary travel. This occurs when the delivery guy shows up. The man rings my doorbell and drops a heavy box on my porch. I waddle over to get it. We make eye contact as I struggle to lift the box inside. The guy quickly turns around back to his van.)

    Me: “Hi. Could—”

    (He’s back at the van at this point, looking very much like he’s trying to ignore me. Suddenly he heads back again.)

    Me: “Could you please hel—”

    (He thrusts the invoice at me, barely looking.)

    Delivery Guy: “I forgot; you need to sign this.”

    Me: “Okay, but could you help me carry—”

    (He grabbed the signed order and rushed off, leaving me to handle the package alone. The best part? A few days later, another package arrived. The woman who delivered it went out of her way to help me move the box inside to a convenient spot. Same company and everything!)

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