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    Category: Lazy/Unhelpful

    Credited With Bad Advice

    | Houston, TX, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (We are a young married couple. Both of us employed and reasonably well paid, but my wife and I have hit some financial hardships due to unexpected medical bills. We go to a credit counseling service to see about consolidation and other services. After looking over our paperwork for a few minutes, the lady helping us speaks.)

    Counselor: “Well, I see what the problem is.”

    Me: “Uh, ‘problem?’”

    Counselor: “Yes. You need to make more money.”

    (We left.)

    Tipped In Your Favor

    | Sydney, NSW, Australia | Awesome Customers, Coworkers, Lazy/Unhelpful, Money

    (I have been asked to help out at a 21st birthday party at work. It’s my first time on table service, working with another staff member. I keep taking orders and drinks out while she mainly chats to the barman. At the end of the night the birthday girl’s father approaches me.)

    Father: “Excuse me. Can you come over here so we can order more drinks?”

    Me: “Sure!”

    Father: *looking around to see where my coworker is* “Here, take this.” *pushes

    a folded up $50 note into my hand* “Put it in your pocket and don’t tell the other waitress how much I gave you. You did most of the work while she did as little as she could and flirted with the barman all night.”

    (Later, my coworker approaches me.)

    Coworker: “Did you get a tip? I got $20. Don’t worry if he didn’t give you as much. It was your first night, after all. You did okay…”

    Not Driving This Conversation Anywhere

    | ON, Canada | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Transportation

    (The bus arrives and I don’t know if it’s the right one.)

    Me: “Does this bus stop at [Street]?”

    Bus Driver: “You need to pay.”

    Me: “I know that. Does this stop at [Street]?”

    Bus Driver: “It stops at all the stops.”

    (I get on and realize I don’t know when I was supposed to press the stop button.)

    Me: “Could you please tell me when I’m supposed to press the button?”

    Bus Driver: “You will know when we get there!”

    Doing A Disservice To Customer Service, Part 2

    | Canberra, ACT, Australia | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I enter a store in my lunch break that’s popular here for selling all sorts of things: from headphones to art and photo prints, from coffee thermos to wooden keyboards. I saw headphones on display earlier that week, but they changed the display and I couldn’t find them again. The store is so jam-packed with all sorts of things and it’s hard to find anything. I go to ask for help from the young woman working. She is just leaning at the register looking bored and is the only one working that day.)

    Me: “Hi. I saw you had some headphones out the front a couple of days ago, but I can’t find them now. Can you please help me? I’d like to buy a pair.”

    Saleswoman: “Nah, sorry. I can’t.”

    Me: “Oh, have you sold out?”

    Saleswoman: “Nah, they’re here somewhere.”

    Me: “Um… okay. I can try finding them myself, but I really just want to double check the price. How much are they?”

    Saleswoman: “I dunno.”

    Me: *quite annoyed at this point but trying to stay polite* “Well, can’t you find it in the computer? Is this your first day? I don’t understand.”

    Saleswoman: “Listen, I don’t normally work here. I started a while ago but, like, I only work weekends. I’m only here today, on my day off, because my coworker called in sick, and I have no choice but to work. I usually work at [Different Store] and I enjoy that more. That’s my focus, so I can’t really help you. Okay?”

    Me: “Uhm. You technically work here as a part-timer and if you were called in to work today, shouldn’t you be working? Shouldn’t you know your products? You haven’t tried to help me at all.”

    Saleswoman: “To be honest, I don’t even want to be here. It’s my day off. I don’t even want to work here. It’s so not my style. I don’t really think that I have to find anything or get to know how this store works because it’s just not in my interest to. If you can’t find it yourself, come back some other day when someone else is working so they can help you instead.”

    Me: “…”

    (I leave the store after trying to find the headphones one more time and overhear her saying this to other customers who ask for help. I give up and am furious. I go back to work, just a few doors down, so I put on my smile and try and get on with my day.)

    Me: “Hi! How can I help you today?”

    (My customer is quite rude to me until I help her find what she needs and give her the customer service I give everyone. We come to the register when she is suddenly very nice to me.)

    Customer: “Thank goodness! I am so sorry for the way I acted before. I just had the worst customer service of my life a few doors down and I just assumed everyone who worked in this complex were like that! I’m so sorry. You worked so hard to help me and I really appreciate that.”

    Me: “You were just in [Other Store], weren’t you…”

    Customer: “How did you know? I was trying to buy things from there, but I couldn’t find what I needed and the woman just blew me off like I was nothing!”

    Me: “I just wasted my lunch break there. Only just came back. Trust me, she is the only one here like that. Most of the rest of us in these shops are the complete opposite. We love to help!”

    (If that lazy saleswoman at Other Store was trying to get fired, she was doing a good job of it! I didn’t see her in Other Store again after that day.)

    Related:
    Doing A Disservice To Customer Service

    A Hot Slice Of Karma

    | England, UK | Coworkers, Lazy/Unhelpful

    (There have been a few problems at work, so when management makes a final push over the long weekend to reach figures, it is a big deal and important for the company.)

    Production Manager: “Can anyone of you support over this weekend?”

    Coworker: “Doing what?”

    Production Manager: “We need help in case anything goes wrong.”

    Coworker: “How much are we getting out of it?”

    Production Manager: “You can have the time off later. Look, this is important. All of us are coming in for nothing, not even time off.”

    (Later…)

    Coworker: *to me* “Can you believe that? I’m not working for free. It is their problem. I’m not spending my time here.”

    Me: “Well, it is important that we work together on this, and it would look good if we are here as a team.”

    Coworker: “Whatever. You come in then!”

    (I did, and the following work day…)

    Coworker: “How did you like wasting your day here?”

    Me: “It was pretty good, actually. They didn’t really need me so I sat listened to music and then they brought us pizza.”

    Coworker: *under his breath* “Ugh, if I knew that then I would have come in.”


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