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    Category: Lazy/Unhelpful

    Very Bad Reception, Part 10

    | ON, Canada | Employees, Lazy/Unhelpful

    (I work for a market research company in a call centre. We are hired by other companies to conduct their customer satisfaction surveys. Sometimes there are specific people we need to speak to and other times we just need to speak with someone who has general knowledge of the services. In this instance I’m calling a law office.)

    Me: “Hi, my name is [My Name] and I’m calling from [Company] on behalf of [Their Electric Company]. May I please speak with someone who is knowledgeable about the day-to-day service that you receive?”

    Secretary: “What do you want? We don’t want to buy anything! You don’t even work for [Electric Company]!”

    Me: “I’m sorry, ma’am. No, I do not, but we’ve been hired by [Electric Company] to complete these surveys. I’d just like to ask a few questions about the reliability of service and your satisfaction with the company. I can assure you I’m not selling anything. I’m just looking to speak with someone who knows about the quality or service. I know that might be vague. Maybe someone who would call if there were a problem?”

    Secretary: *almost mockingly* “[Lawyer] won’t want to talk to you. We don’t care about your survey.”

    Me: “I don’t mean to bother you but it would be nice to speak with him anyway to be sure.”

    Secretary: “Fine, I’ll transfer you but he’ll just hang up.”

    (I get transferred to the lawyer and explain why I’m calling.)

    Lawyer: *enthusiastically* “Oh! Yeah, that’s no problem. If the questions aren’t about specifics of the bill or anything I’m sure my secretary would be happy to answer your questions! I’ll transfer you back to her.”

    (He transfers me back and has obviously told her to complete the survey.)

    Secretary: *sounding annoyed* “Okay, fine. I’ll do your survey.”

    (And that is why I don’t always give up right away. This happened more than once and many times with the boss completing the survey him/herself.)

    Related:
    Very Bad Reception, Part 9
    Very Bad Reception, Part 8
    Very Bad Reception, Part 7

    Under New Mismanagement, Part 3

    | WI, USA | Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I work at a fabric and crafts store where employees wear headsets to communicate. It is a stocking day and there are more workers than normal: in this case, three full managers, a part-time manager, and me [a part-time associate]. I am currently working the counter where patrons can get by-the-yard items measured when the register bell starts ringing.)

    Me: *ignoring the bell since one of the managers is supposed to be manning it* “—and how much of [Product] do you need today?”

    Patron #1: “Can you show me what three yards looks like?”

    Me: “Sure can.”

    (I starts laying out fabric when I notice no-one has gone to the registers.)

    Me: “One moment, please.” *over my radio* “There’s a customer at registers.”

    Register Manager: “We’re all in the office and will be here for a while. You’ll have to get it.”

    (Note: there is ALWAYS supposed to be one manager on the floor at all times and no one ever gave me the heads-up that I was the only one the floor. At this point, the patron at the registers is annoyed and smacking the bell.)

    Me: *loudly to be heard halfway across the store* “Someone will be with you as soon as they can!” *over radio* “I can’t. I’m cutting and have a line.”

    (My manager finally comes out, acting huffy and irritated that she actually has to do the job she’s scheduled for. Afterward, they all gather at my counter (guess their impromptu meeting wasn’t that important) where I am still helping patrons. They proceed to help the part-time manager pick out materials for a personal project and gossip, while on the clock, in front of customers. Register bell rings again just as I am done cutting and trying to get caught up putting everything away. No one else even acts like they hear the bell.)

    Me: *after running across the store to the registers* “Sorry, thank you for waiting. Apparently I’m the only one working today.”

    Patron #1: “I noticed.”

    Related:
    Under New Mismanagement, Part 2
    Under New Mismanagement

    They Heard You Loud And Clear

    | Sydney, NSW, Australia | Lazy/Unhelpful, Musical Mayhem

    (There’s a fashion shop near where I work that blasts their music so loud that we get complaints from customers about the noise in our shop. I can only stand being in the actual shop for a few moments, so never shop in there. One day I go in and grab one of their feedback forms. I start filling it in and get to the complaints area asking if there is anything that I don’t like about the store. That’s when I notice they’ve added:)

    Complaints Form: “‘Music is too loud,’ is not an acceptable complaint.”

    Not Really Dressing The Issue

    | CT, USA | Coworkers, Lazy/Unhelpful

    (I am closing the store with only Coworker #1 this night because someone left early. Coworker #2, who left early, is notorious for not putting dresses away, and was last seen helping a large bridal party try on a number of bridesmaid’s dresses. Since it’s also prom season, it’s been a very busy day, and we’ve just finished putting away about 50 dresses each.)

    Me: “I can’t believe [Coworker #2] left early again. Why does she actually bother to come in?”

    Coworker: “And she always leaves her fitting rooms a mess!”

    Me: “I know! Wait, have we checked down her hallway yet?”

    Coworker: “No, but I saw her putting a few dresses back before she left, so I’m sure it’s fine.”

    Me: “I think I might actually cry if I have to put any more dresses away. I had six brides today, three of them at the same time, and I think they wanted to try on every dress in the store!”

    (Sure enough, when we checked Coworker #2’s fitting rooms there were three rooms FULL of at least 30 dresses each. We were there for another hour putting away dresses and then finally cleaning the store before we could go home. The kicker? When we confronted her about it on her next shift, she just laughed and said she didn’t care.)

    Dealing With Real Estate Is A Real Live Wire

    | Sydney, NSW, Australia | Bosses & Owners, Employees, Health & Body, Lazy/Unhelpful

    (I try to change a blown light bulb in my kid’s room, but the fitting just comes away in my hand, revealing wiring that is brittle. I call the real estate, who calls the owner to repair it. The owners come over with a man.)

    Owner: “This is our electrician.”

    Man: * to me* “Uh, I’m not an electrician. Just a friend helping out.”

    (They get him to replace the fitting. A while later a power socket is blown and having other issues, even as far as giving a small shock when turning off the bathroom light after a shower, so I call the real estate. They call the owner who can’t get here at that time, so he gives permission to send an electrician, who comes a few days later.)

    Electrician: “I’ve replaced the power switch; I didn’t like how it was wired. Looks like an amateur did it. I’m going to check the lights, okay?”

    Me: “Yes, definitely check the lights, please. They are always blowing bulbs.”

    Electrician: *checking metal light fixtures* “Oh, s***! Oh, s***! OH, S***!” *comes to me* “I’m pulling down all of these fittings. It’s a wonder no one has died in this place. Some idiot wired the live wire to the metal fittings instead of the grounding wire!”

    (A few weeks later the owners come over demanding to know what the electrician did and why they have such a big bill.)

    Me: “He said that it was lucky that no one died in this place. All the fitting were wired wrong.”

    Owner: “They were all put in by a professional electrician.”

    Me: “Like the man you tried passing off as an electrician that time?”


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