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Category: Technology

Should Be As Plain As (Seven) Day

| Canada | Employees, Money, Movies & TV, Technology

(I rented two seven-day films five and six days prior respectively, when I get a call saying I have a late film. I figure I miscalculated the kids film I rented. I go in to return them and pay the fee.)

Cashier: “That’s $10 for [Film Title] being five days late.”

Me: “$10? For [Film Title]? That’s a seven-day film!”"

Cashier: “It’s going to be just as expensive for those films, you know!”

(The cashier has gotten quite aggressive. I get the film and show the seven-day tag and tell her to check the day it was checked out.)

Cashier: “You took it out on Monday. You’re late by five days!”

Me: “It’s only been five days. It’s a seven-day film. There is no late fee.”

(The cashier gets really angry and refuses to make eye contact as she angrily hits the keyboard to delete the fee.)

Cashier: “There. The fee is taken off. You’re welcome.”

Can’t Discount The Discount

| Sydney, ACT, Australia | At The Checkout, Bosses & Owners, Ignoring/Inattentive, Technology

(We are working a 40%-off everything sale when a note comes through on the registers that an update didn’t go as planned, which should have deleted the sale program and put everything back to full price. We notice that the prices are even more discounted than they should have been.)

Coworker: *ringing help desk* “We’ve noticed that the prices are wrong. They have too much discount on them.”

Help Desk: “You need to change every price back to the proper price when you scan in each item.”

Coworker: “You want us to change the price of every item?!”

Me: *looking at the line of over 30 people each carrying a large number of items* “You have got to be kidding. We are going to be lynched. Tell him we can’t do it.”

Coworker: “We have to do it.”

(Each time we try to change the price it just goes back to the extra discounted price. IT put in place a block that prevents us from changing the price. My coworker calls the help desk again, who again tells us we have to change the price, so she rings our district manager and explains.)

District Manager: “Oh, I just had [Location] store on the line asking for permission to keep selling at the extra discounted price. I said no.”

Coworker: “But the computer won’t let us change the price.”

District Manager: “Are you sure?

Coworker: “We keep trying and customers are getting angry with us. There’s 30 of them giving us filthy looks right now.”

District Manager: “Okay, you can do it. I better call back [Location] again and let them know, too. I thought they were being lazy…”

You Can’t Hack It

| Canada | Coworkers, Technology

(I work in a call centre providing tech support. We sometimes have to ask a customer to find something like a paperclip to straighten and use on a pinhole button to reset a device. I’m in the bathroom on my break when I discover my fly’s zipper’s been slipping and isn’t staying up on its own. Happily, I know to wrap a paper-clip around my pants’ button, and use it as a hook to hold the zipper head up. I figure the secretary will probably have one I can use.)

Me: “Hey, guys. Hey, [Secretary], do you have a paperclip I can use?”

Secretary: “Sure, [My Name]. So what are you trying to hack?” *she winks*

Me: “My pants?”

Putting The Brakes On This Scam

| Atlanta, GA, USA | Employees, Family & Kids, Liars/Scammers, Technology, Transportation

(My car is making a terrible grinding noise when I turn. I take it in to a national car repair chain to have it looked at. I am female and 19 at the time. My father is visiting from 600 miles away.)

Me: “Hey there. My car is making this weird grinding, popping noise when I turn. I was hoping you guys could take a look at it?”

Employee: “No problem! We’ll have it looked at shortly.”

(Over two hours pass, the employee approaches me.)

Employee: “We found the problem. Your brakes need to be replaced: pads, rotors, drums… We can get you in today and it will be [outrageous price].”

Me: “Um… okay. But I’d like to hold off on that. I need to get my father’s permission before I authorize that charge. I’ll be back in tomorrow, though!”

(The employee tries to argue how important it is to get my brakes replaced, to the point he prints out a recommended repairs list and hands it to me. Little did he know I’d had the brakes done less than four months prior at a different location. The next day, my father brings the car in to the same store. The same employee is there.)

Father: “I need this car looked at. It’s making a terrible noise when I turn.”

Employee: “Okay! We’ll have it looked at shortly. Have a seat while you wait.”

(Less than an hour later:)

Employee: “We can’t seem to pinpoint the exact cause of the noise, I am sorry to say. Everything looks good. It could just be something rolling around in the trunk.”

Father: “Even the brakes?”

Employee: “The brakes on the car are fine. They look like they were replaced recently.”

Father: “Really, now?”

Employee: “Yeah, they’re fine.”

My Father: “Funny, because I have a work order from you, dated yesterday, that says they need to be replaced when my daughter brought the car in for this same issue.” *shows the work order*

(The employee visibly sputters. There are at least six other customers in the store and my father spoke loud enough for them to hear.)

Employee: “Uh— Oh! I remember her! Yeah, she just needed a new rotor on the car. I don’t know why the guy put down all that other stuff.”

Father: “I’m sure. Now, you listen. My daughter is 19, and I live 600 miles away. I told her to come here because I have [Company credit card] and can pay for the repairs while she’s in school. She is going to call me every time there is an issue, and if it feels like you are trying to rip her off again, I will drive the 600 miles it takes to come down here and deal with the problem myself. Do we have an understanding?”

(I didn’t have a problem at the location after that. The employee in question recognized me whenever I brought the car back in, and made sure to call my father to approve any repairs that were needed. Now that I’m out of college I occasionally go back for minor maintenance. He still recognizes me.)

Copy And Paste To A Whole New Dimension

| West Chester, PA, USA | Bosses & Owners, Extra Stupid, Technology

(My boss, wanting to have a demo to show that we can do things with the Oculus Rift comes in and talks with me for a few minutes.)

Boss: “See if you can take the 3D models from [one project] and put them into [another project]. Experiment with that for a while.”

(Apparently my boss thinks it’s hard to copy and paste!)

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