We Don’t Want Our Just Desserts, Just Our Desserts
I live with my mother, and I cook for both of us most of the time. However, on this particular evening and after a long day at work, neither of us has the will to cook, so we decide to order sushi. I open the take-out app on my phone and select the options we want. It’s 7:00 pm, and the order will arrive around 7:45 pm, so we wait.
Around 8:00 pm, nothing has arrived. I call the restaurant, and they tell us the driver just left with our order; he should arrive in around twenty minutes. We wait some more.
At 9:00 pm, still no food. I call the restaurant again, and they say the driver is two streets away. Fifteen minutes later — yes, for two streets — the delivery guy is at the door. He gives me our order without an apology for arriving so late, and he leaves.
I check the bag, and our desserts are missing. Again, I call the restaurant.
Restaurant: “[Restaurant], good evening!”
Me: “Good evening. I called you twice tonight to enquire about our order for [our address]. We finally received it, but we are missing the desserts.”
Restaurant: “Our apology for the inconvenience. We’ll remove the price of [desserts] from your next order.”
Me: “When will the delivery person arrive with them?”
Restaurant: “Look, we’re not gonna send him out again just for some desserts.”
I start to lose my cool.
Me: “No, I disagree. I paid for those desserts, and I want them delivered.”
Restaurant: “We understand that you paid for them, which is why we’ll remove the price of the desserts from your next order.”
Me: “No. The delivery we expected for 7:45 pm arrived an hour and a half late, we were missing items, and now you’re telling me you’re not going to send what was missing? There won’t be any more orders from our end.”
Restaurant: “Well, you did order from [Delivery App]…”
Me: “Are you saying it’s my fault?”
Restaurant: “No, that’s not what I meant.”
Me: “Do you really think it’s acceptable? The order arrived more than an hour late, half of the order is missing, you are refusing to send the rest of the food I paid for, and I am somehow responsible for this whole fiasco because I ordered through [Delivery App]. Is that what you are saying? And you expect me to order from you again?”
Restaurant: “Sorry, ma’am, but there’s nothing I can do.”
Me: “Wrong. You can send what’s missing.”
We went back and forth, and they ultimately refused to send the rest of my order. I placed a scathing review on the page of the restaurant.
Another hour later, the delivery person called me. He had forgotten the desserts in the back of his car, and he offered to deliver them.
The desserts were ice cream mochis — left in a car on a hot summer evening for an hour. I declined.