(Two months after submitting an accident report form following a minor accident, my insurer starts sending me duplicate forms to fill in. After receiving a second group of forms, I call them.)

Employee: “How can I help you?”

Me: “Please stop sending me accident report forms.”

Employee: “Oh, so you don’t like them?”

Me: “I’ve already filled one in, and sent you supplementary evidence.”

Employee: “The system says it’s not been received.”

Me: “That’s certainly not the case.”

Employee: “Just because you’ve sent it to us doesn’t mean we’ve received it.”

Me: “I’ve already discussed the contents with one of your staff.”

Employee: “Ah, in that case… yes, here it is, on the system! Definitely received. Is there anything else I can help you with?”