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    Checks & Dalliances

    | UK | Employees, Lazy/Unhelpful

    (Two months after submitting an accident report form following a minor accident, my insurer starts sending me duplicate forms to fill in. After receiving a second group of forms, I call them.)

    Employee: “How can I help you?”

    Me: “Please stop sending me accident report forms.”

    Employee: “Oh, so you don’t like them?”

    Me: “I’ve already filled one in, and sent you supplementary evidence.”

    Employee: “The system says it’s not been received.”

    Me: “That’s certainly not the case.”

    Employee: “Just because you’ve sent it to us doesn’t mean we’ve received it.”

    Me: “I’ve already discussed the contents with one of your staff.”

    Employee: “Ah, in that case… yes, here it is, on the system! Definitely received. Is there anything else I can help you with?”