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    Giving Customer Service A Bad Name

    | USA | Bigotry, Employees, Theme Of The Month, Top

    (I overhear my coworker speaking to a customer.)

    Customer: “Hi, I’m Ms. Cheng. I’m looking for an Alex?”

    Coworker: “Oh, yes. That’s me. Please sit down, Mrs. Cheng.”

    Customer: “Oh it’s just Miss. I’m not married.”

    Coworker: “You aren’t Chinese, but your surname is.”

    (Note: the customer indeed doesn’t appear to be Chinese, but looks white.)

    Customer: “I get that a lot. One of my great grandfathers is, so I’m actually part Chinese. Guess I’m too far down the tree to look like it.”

    Coworker: “Well, good thing you’re a girl. Your children won’t have a misleading surname.”

    Customer: “…Excuse me?”

    Coworker: “I hope you don’t have a brother to carry on that misleading surname.”

    Customer: “Uh, can I get someone else to do my travel?”

    (Luckily, the manager overheard all this and called the employee to the back for a talk, and had someone else take over!)