• An Understanding Disability - 839 votes
  • November Theme Of The Month: Black Friday!

    He Broke Christmas!

    | Birmingham, England, UK | Holidays, Theme Of The Month

    (I am buying Christmas decorations in a furniture store. The checkout guy is in a hurry, scrabbling through the items on the conveyor, knocking them around.)

    Me: “Careful! Those are glass baubles!”

    Cashier: “Nah, they’re just plastic. See?”

    (He ‘accidently’ knocks them on to the floor.)

    Cashier: “Oh. I’ll just get someone to… err… fetch… another set.”

    Me: “Yeah, you do that.”

    Lions And Tigers And Donkeys, Oh My

    | Birmingham, England, UK | History, Theme Of The Month

    (Our Santa’s Grotto opened at the beginning of November and as such we have very few visitors to start with. One day we decide to play I-spy to kill time.)

    Elf #1: “I spy with my little eye something beginning with ‘H.'”

    Elf #2: “Hat?”

    Elf #1: “No.”

    Me: “Holly?”

    Elf #1: “No.”

    (This goes on for several minutes with no success.)

    Elf #1: “Oh, my God, guys, you were looking right at it. It’s that horse!”

    (She points to the model of a donkey.)

    Me: “That’s a donkey!”

    Elf #1: “Yeah? Donkeys are baby horses.”

    Me: “…”

    (The next day Elf #1 is talking about when she was in a show of The Lion King.)

    Elf #1: “We couldn’t find lion onesies to use so we wore tiger ones instead.”

    Elf #2: “How would that work?”

    Elf #1: “Because tigers are female lions. Duh?”

    Barking Up The Wrong Christmas Tree

    | London, England, UK | Bosses & Owners, Holidays, Ignoring/Inattentive, Theme Of The Month

    (The shops on our street all have little fake trees put above their doors for the festive season. This happens in about the third week of November. I am scheduled to be in the shop alone for a couple of hours, as the only other person available to work then is the owner, who hardly ever comes in. The guy who usually puts up the Christmas trees every year comes through the door.)

    Christmas Tree Guy: “Hi there!”

    Me: “Oh, hi!”

    Christmas Tree Guy: “Is your tree all put together and ready to go?”

    Me: “Er, no, I’m really sorry. Nobody told me you’d be coming today!”

    Christmas Tree Guy: “That’s okay; not your fault! I’ll come back in a while when you’ve got it ready.”

    (I give the owner a couple of calls to ask her where the tree is, but she doesn’t pick up. So, I go down into our extremely full stock room and spend about ten minutes looking for the tree, and then another ten minutes moving heavy boxes around so that I can actually get the tree out of the stock room. Luckily it’s quite a slow morning, and no customers come in while I’m attempting to put together the tree. It’s really a two person job, so I’m having quite a bit of trouble. After about half an hour, I get to the top section of the tree, only to discover the part that attaches the top section to the bottom section is actually broken. I spend about another fifteen minutes trying to fix the part with duct tape, before the owner finally calls me back. I explain the situation with the tree.)

    Owner: “Oh, don’t worry. I’ve ordered a new tree to go above the shop this year, so we don’t have to use the old one. Sorry.”

    (I look at the broken tree, at the counter and floor, which are now covered with fake plastic pine needles, at the bunch of heavy boxes I had to move to get the tree out of the stock room, and my now ruined nails.)

    Me: *grits teeth* “Fine. Thanks for letting me know.”

    Pretty Woman: A Christmas Special

    | USA | Bigotry, Employees, Holidays, Theme Of The Month, Top

    (I’m shopping for my father for Christmas, but he is incredibly picky. I decide to get him a gift card from a high end men’s clothing store. I stop by on my way home from my job at a kennel. I’ll admit that I’m wearing rain boots, muddy jeans, and a very doggy-smelling hoodie, so I look very out of place.)

    Salesperson #1: “Oh! Ma’am! You’re tracking mud in!”

    Me: “I don’t see any. I think the rain washed it off my boots. If I did, I’m so sorry!”

    Salesperson #1: “Miss, I cannot let you stay here. You can have a cup of coffee, but I can’t let you stay.”

    Me: “What?”

    Salesperson #1: “Why don’t you go home for the holidays? Do you have a home?”

    Me: “Yes, of course I do!”

    Salesperson #1: “Right. I’m going to have to ask you to leave. I’m sure you can’t afford anything here anyway.”

    Me: “Whoa! Wait! First of all, I’m not shopping for myself! Second, who cares if I can or can’t afford anything! I’m here to see if you sell gift cards!”

    Salesperson #1: “Oh… Yes, we do.”

    Me: “Third, I know I look grungy, but that shouldn’t matter. I work at a dog kennel to pay for my own housing. I just picked up an extra shift so I could buy my dad a Christmas gift. Are you going to sell me a f****** gift card or not?”

    Salesperson #1: *goes pale* “Oh… I… Yes, ma’am. Will that be a $20 card?”

    Me: “Do you get a commission?”

    Salesperson: “Yes.”

    Me: “I’d like another salesperson.”

    Salesperson: “Okay.”

    (At hearing this, another salesperson comes over.)

    Salesperson #2: “Yes, miss? How much would you like on your gift card?”

    Me: “$250.”

    Salesperson #1: “She can’t afford that!”

    Salesperson #2: “[Salesperson #1], go to the back. Miss, I’m terribly sorry for my coworker’s behavior.”

    Me: “I understand, I guess. I look kind of gross right now. I just got off a 10-hour shift of manual labor.”

    Salesperson #2: “I understand completely. I apologize again for my coworker.”

    Me: “No worries. Merry Christmas!”

    Doing A Disservice To Customer Service, Part 2

    | England, UK | Bizarre/Silly, Bosses & Owners, Holidays, New Hires, Theme Of The Month

    (I work as a Christmas temp in a popular toy store. I am behind a desk with a coworker when the desk’s phone rings. My coworker answers.)

    Coworker: “Yeah?” *turns to me* “[Manager’s Name] wants to know why you’re behind the desk.”

    Me: “I’m searching stock on the computer for a customer.”

    Coworker: *explains this into phone before turning back to me* “What are you looking for?”

    Me: “A [popular toy]. Why?”

    (My coworker talks into my phone before rolling her eyes and hanging up.)

    Me: “You’re going to have to go speak to him. I’ll help the customer.”

    (I walk over to where the manager is standing, a few feet away from the desk I had been behind.)

    Me: “What’s wrong?”

    Manager: “Nothing. I just can’t have you helping the customers. I need you to be doing reshop.”

    Me: “But I’m supposed to be helping customers.”

    Manager: “But I need you to do reshop, not help them.”

    Me: “Isn’t helping the customers kind of my job, though?”

    Manager: *scoffs and walks away*

    Me: “Well, okay then…”

    Doing A Disservice To Customer Service

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