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    Exercising Your Right To A Refund

    | USA | Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I want to cancel my gym membership. I’m on the phone with the manager.)

    Me: “How do I go about canceling my membership.”

    Manager: “…You just tell me.”

    Me: “Okay. So that’s all?”

    Manager: “Yes.”

    (I thank him and hang up. I don’t think anything suspicious because I’ve cancelled memberships on the phone before. When I look at my credit card statement, I see that money is STILL being taken out. I call them again and explain.)

    Me: “Hello, I have already cancelled my membership, and money is still being taken out.”

    Manager: “You have to do that in person.”

    Me: “But the manager who I spoke with said it was done!”

    Manager: “I didn’t talk to you. His name?”

    Me: “He didn’t give his name. He just said that he was the manager.”

    Manager: “Well, I didn’t talk to you. I NEED a name, so I can fire him!”

    (He refused to refund my money, but did cancel my membership. I called my credit card company to report it. They were helpful in getting my refund. I now belong to a different gym that doesn’t play games!)

    Your BS-Sensor Is Working Just Fine

    | England, UK | Employees, Liars/Scammers, Transportation

    (I’ve been using the same garage for a few years. I even get a discount as my company partially owns it, so they are pretty trustworthy. This time I drop my car off with a new worker. I get a phone call to tell me that my car is ready.)

    Me: “Hi, it’s [My Name]. You have my car ready for me?”

    Mechanic: “Yeah sure; one second.”

    (He disappears for ages. I can actually see my car keys through the window, so I have no idea what he is doing.)

    Mechanic: “Okay, so we had to do a bit extra work to get it sorted for you.”

    Me: “Extra work? I didn’t agree to any of that.”

    Mechanic: “Well, it is easier for us to fix it whilst we had the car in pieces then it would have been to put it all back together again and do it later.”

    Me: “Okay, so what is the damage?”

    Mechanic: “Your total is here.” *points to the figure with his pen, it is £600 more than I was told*

    Me: “Whoa, wait, wait, wait. What is all this?!”

    Mechanic: “Well, we had to replace several parts and it took us most of the day. The sensor we changed cost us 200 bucks alone.”

    Me: “Okay, first you have only had the car for half of the day, secondly I didn’t agree to any of this, and thirdly if you check your records you will see that last year you replaced that sensor and didn’t charge me anywhere near that much.”

    (The mechanic’s mouth is wide open.)

    Me: “So what is it going to be? Are you ripping me off, or is your work last year so shoddy that it fails every year?”

    Mechanic: “I just have to speak to my manager…”

    (He disappeared. Later he told me that due to my circumstances my whole bill would be free. I’ve been there since and never got served by him again.)

     

    Not Even Worth Screaming For The Ice Cream

    | Plant City, FL, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I go to our local donut/ice cream combo shop for ice cream. The place isn’t busy; there’s only me, an older couple, and a couple of young women. There is also at least three ladies working. The young women put in a big order for several quarts of ice cream, and the girl behind the counter goes to work.)

    Employee: *one to older couple* “I’ll be with you shortly.”

    (This has been after several minutes of gathering stuff. Meanwhile another girl has finished an order at the window, and another girl is doing minor stuff. Meanwhile, the older couple; who is just there to buy some bags of coffee. and I are still waiting. Several more minutes pass.)

    Me: *deciding to strike up idle chatter with older couple* “Really like their coffee, huh?”

    Older Woman: “I just have a gift card. I usually don’t buy it.”

    (After several more minutes the older woman mutters frustrated words to her husband and me.)

    Me: “Yeah, I’m debating going to one of the other ice cream places.”

    (The older couple agree, and we go back to waiting. Finally after ten minutes or so the girl with the huge order finally asks one of the other workers to take care of us, to which the girl says she’ll get to us shortly. At this point we’re fed up waiting after another couple minutes pass.)

    Older Woman: “All right, we’re walking out.”

    (She starts leaving with husband.)

    Me: *following them* “Me, too.”

    (The employees didn’t even try calling or coming after us to stop us from leaving.)

    Badly Monitoring The Orders

    | San Antonio, TX, USA | Bad Behavior, Bosses & Owners, Food & Drink

    (I work at a restaurant that has a sort of 50s/60s theme and hypes up its root beer. The customers order and pay at the cash register and then seat themselves. The servers then grab the food and look for the order number. There are no assigned sections or anything so it is sometimes hard to keep track of when tables arrive. We have had a pair of bad managers for about six months or so. I’ve worked every position in the store and am acting as server at the moment. A family flags me down to ask about their meal and this follows when I report.)

    Me: “Hey. Order #11 over here says they’ve been waiting for 30 minutes for their meals. They have a movie to go to and need the food soon.”

    Manager: “Just take that to them.”

    Me: “But that’s a different order. If I take that it’ll just mean someone else doesn’t get food and these people will get the wrong food.”

    Manager: “Okay. What did they have?”

    Me: “Isn’t it on the monitors?”

    Manager: “We’re getting slammed here. We had to push a few things off the monitors to make sure our times were good.”

    Grill Worker: “Wait, you’ve been bumping orders off the monitors? How am I supposed to know what to cook?”

    Manager: “Just listen to the cashiers. You’ll be fine.”

    Me: “Are you serious?!” *looks through the paper meal tickets to find the right number* “Here’s their order.”

    Grill Worker: “Cool. I’ll get right on it.”

    Manager: “No! Don’t cook that! It’ll slow everything down!”

    Me: “What am I supposed to tell the table!?”

    Manager: “Tell them to wait. We’ll get to it when we get through the rest of this stuff.”

    Me: “I’m not doing that.”

    Manager: “Listen! We don’t have time for this right now. Just tell them to wait.”

    Me: *rather pissed and near yelling at this* “I am not going to deliberately not serve my customers!”

    (Someone applauded. I got a couple of tips that night, which was unusual. We weren’t officially a tipped position. The crew that night ended up having to ignore the managers and handle the rush in spite of their orders. Don’t know if the incident got back to the owners but two of the assistant managers were promoted soon after and those two left.)

    A Fluffy Conversation

    | NY, USA | Bizarre/Silly, Rude & Risque

    (I am on the phone with a patron, checking titles for him. While I look them up on the computer, I can hear a voice in the background.)

    Patron: “Yes, I know what a fluffer is!”

    Me: “And so do I.”

    (Moment of silence, then the patron begins laughing.)

    Patron: “That made my day!”


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