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    A Low Grade Of Customer Service

    | Berkshire, England, UK | Employees, School

    (I am a 20 year old female, but I have been told I look anywhere from 14-16. I made an appointment to discuss getting a student credit card so that I could build up a good credit history early and make life easier later down the line. I arrive 10 minutes early because I hate being late. As things go, the person before me takes 30 minutes extra, so I’m already a bit frustrated when I start talking with him.)

    Banker: “So, you want to open a student credit card?”

    Me: “Yes, I study archaeology BSc at [University].”

    Banker: “Oh, good. They are okay, I guess… What grades do you get?”

    (First off, the uni is on par with Oxford for the course I am on and beats Cambridge, so it’s not just okay. Secondly, I do not feel my grades are his concern but I am doing very well so I don’t mind.)

    Me: “Oh, I’m getting high two ones, so, really good!”

    Banker: *chuckles* “That’s not too bad, I suppose…”

    Me: “I am second best in my class; I am doing extremely well and am only in first year.”

    Banker: *looks at me incredulously* “Really, you could do better.”

    (2:1 is second highest you can get. As I am just below border for first, this is EXTREMELY offensive.)

    Banker: “Oh, and next week someone will call you to check on customer service. Can you not mention the wait?”

    Me: “Of course not. I work in customer service; I understand waiting…”

    (No I didn’t mention the wait… I did however mention how unsettled he made me feel, and the fact he kept alluding to not wishing to give me a card because I wasn’t getting the highest grade.)

    Hard To Explain

    | OH, USA | Bizarre/Silly, Bosses & Owners, Crazy Requests

    (My manager calls me in for a special six month review. Since I recently took on several large projects, and have been doing well, even getting compliments from the CEO, I secretly hope for a raise.)

    Manager: “I want to talk to you about [Project #1] and [Project #2]. You’ve been doing a really good job with them, but I was really hoping that, by this time in the year, they would have gotten easier for you.”

    Me: “Oh, well, they’re always going to be difficult. I basically have to start from scratch on each one! I can handle it though, and [CEO] has been really impressed.”

    Manager: “Yes, but I really want you to get to a point where they’re easy.”

    Me: “I’m sorry. I don’t understand. Do you want me to spend less time on them?”

    Manager: “No, you’re getting everything done. They still just seem to be a challenge. Is there a way you can work on that?”

    Me: “They’re always going to be hard. They’re huge projects with enormous documents and require coordination with at least 10 departments and they have to be finished every month. I’m not sure how you want them to be easier. Do you want them to just look easier?”

    Manager: “No. I just want you to focus on making the whole process easier. It just seems really hard right now.”

    (So, no raise because my work is hard. I still have no idea what she meant.)

    Withdrawing Some Karma

    | Ottawa, ON, Canada | Bad Behavior, Technology

    (The bank has three ATMs, but one clearly has an ‘Out Of Order’ sign on it. It’s caused a small line, but everyone is understanding. Until one guy arrives; nothing was said during the exchange.)

    Me: *next in line to use the ATM*

    Guy: *runs ahead of me, smirking at me; jumps onto the broken machine while pushing the paper out of the way.*

    Me: *quietly walks over to the next good machine, which is next to his*

    Guy: *pushes buttons, only for the machine to spit his card back out*

    Me: *walks away as he has to get to the back of the now-longer line*

    Location, Floatation, Location

    | IL, USA | Coworkers, Employees, Ignoring/Inattentive

    (I am a floating employee, which means I go to different regional locations and fill in when needed. I’m usually very good at tailoring my phone greeting to the correct location, until this particular incident…)

    Me: *answering the phone* “[Bank] at [Shopping Center]… That isn’t right… Ah, [Bank] on [Street]. No, wait… [Bank] at [Mall]. This is [My Name]. How can I help you?”

    (I hear laughter on the other end.)

    Caller: “[My Name], it’s [Coworker at a totally different branch]. Do you know where you are today?”

    Me: “No. Apparently I have no idea.”

    (Good thing it was a coworker with a sense of humor and not a customer!)

    Birthing New Stupid

    | RI, USA | Employees, Extra Stupid

    (I’ve recently gotten married and I took my husband’s name. I’m at the bank to update my name on my bank account. The teller goes through the standard questions, verifying my name and new address and then:)

    Teller: “And is your date of birth still the same?”

    (I just chuckle thinking she’s joking, until I notice she’s still staring expectantly at me.)

    Me: “Umm, yes, that hasn’t changed.”


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