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    Withdrawing Some Karma

    | Ottawa, ON, Canada | Bad Behavior, Technology

    (The bank has three ATMs, but one clearly has an ‘Out Of Order’ sign on it. It’s caused a small line, but everyone is understanding. Until one guy arrives; nothing was said during the exchange.)

    Me: *next in line to use the ATM*

    Guy: *runs ahead of me, smirking at me; jumps onto the broken machine while pushing the paper out of the way.*

    Me: *quietly walks over to the next good machine, which is next to his*

    Guy: *pushes buttons, only for the machine to spit his card back out*

    Me: *walks away as he has to get to the back of the now-longer line*

    Location, Floatation, Location

    | IL, USA | Coworkers, Employees, Ignoring/Inattentive

    (I am a floating employee, which means I go to different regional locations and fill in when needed. I’m usually very good at tailoring my phone greeting to the correct location, until this particular incident…)

    Me: *answering the phone* “[Bank] at [Shopping Center]… That isn’t right… Ah, [Bank] on [Street]. No, wait… [Bank] at [Mall]. This is [My Name]. How can I help you?”

    (I hear laughter on the other end.)

    Caller: “[My Name], it’s [Coworker at a totally different branch]. Do you know where you are today?”

    Me: “No. Apparently I have no idea.”

    (Good thing it was a coworker with a sense of humor and not a customer!)

    Birthing New Stupid

    | RI, USA | Employees, Extra Stupid

    (I’ve recently gotten married and I took my husband’s name. I’m at the bank to update my name on my bank account. The teller goes through the standard questions, verifying my name and new address and then:)

    Teller: “And is your date of birth still the same?”

    (I just chuckle thinking she’s joking, until I notice she’s still staring expectantly at me.)

    Me: “Umm, yes, that hasn’t changed.”

    The Post Snail-Mail Generation

    , | CA, USA | Employees, Technology

    (I work in a call center at a help desk for a bank, assisting representatives with problems and doing research. Often we get asked how systems work or how to find something. I’m in Colorado; the person calling is in California.)

    Me: “Thank you for calling [Company] help desk. This is [My Name]. How can I help today?”

    Teller: “I’m trying to write a letter in Google but it’s not letting me.”

    Me: “What do you mean, you’re trying to write a letter in Google?”

    Teller: “I’m trying to write a letter to go with a check we’re returning to the client, but Google won’t let me do it.”

    Me: “You need to use a word processor, not Google.”

    Teller: “But I can type. Why won’t it let me write a letter?”

    Me: “Let me just write that letter for you.”

    Teller: “Then how will I get it? Will you drop it on my desk?”

    Me: “I can email it to you.”

    Teller: “Then how will the client get it?”

    Me: “You can print it off and mail it to them with the check.”

    Teller: “How do I mail a letter?”

    (It just kept going like this for 10 minutes. Sadly, this is not the first or last time I’ve had to explain how to mail a letter.)

    Losing Confidence Confidentially

    | UK | Employees, Family & Kids

    (My mother- and father-in-law, both retired, have a bad experience trying to open a joint account at a local branch of a particular bank. They spend two hours answering really personal questions about their finances which don’t seem to have any relevance: e.g. how much do you spend on food each month? The account isn’t even for a loan.)

    Caller: “Hello, could I please speak to Mrs. [In-Law] regarding her recent experience with [Bank]?”

    Father-In-Law: “She’s not at home right now. Would you like to speak to me about my experience as I was with my wife when we opened our joint account?”

    Caller: “No, I’m sorry. I have to speak directly with Mrs. [In-Law] regarding her account.”

    Father-In-Law: “Well, I’m afraid she’s not at home at the moment, so you can speak to me about the account as it is a joint account and I was there with her.”

    Caller: “I’m afraid I can’t discuss that information with you as it’s confidential. When will Mrs. [In-Law] be home?”

    Father-In-Law: “I’m afraid I can’t discuss that information with you as it’s confidential.” *click*


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