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    Taking Credit For Social Insecurity

    | Fairfax, VA, USA | Bad Behavior, Employees

    (I’m trying to open a bank account at a large national bank. I have what I believe to be the required items: two pieces of ID and a check to deposit.)

    Teller: “Okay, all I need now is two forms of ID.”

    (I hand her my drivers’ license and social security card. This is listed as acceptable forms of ID on their website.)

    Teller: ” I’m sorry, but I can’t accept your social security card as a second form of identification.”

    Me: “I don’t understand. How that is not a form of ID?”

    Teller: “I don’t know if this is yours, so I can’t accept it.”

    Me: “But your website lists it as an acceptable form of a secondary ID. My picture is on my license and my name matches my social security card. If a government issued card isn’t accepted, what else can I show to confirm my identification ?”

    Teller: “I can accept a credit card if you have one.”

    Me: “…”

    (At this point, I told her to cancel my application. I refuse to use a bank that accepts a credit card over a social security card as a form of identification!)

    Solving Your Cash Flow Problem

    | WI, USA | Employees, Money

    (I have a check that I need to deposit at my bank, but I need it to pay a bill online immediately. I head inside.)

    Me: “Hey, there! Just wondering, is there any way I could cash this check, then deposit the cash into my account so it’s immediately available?”

    Teller: “No, I’m sorry. You can either cash it or deposit it. It will take 1-3 business days to clear if you deposit it.”

    Me: “Oh, okay. Well, just cash then I guess.”

    (I then get the bright idea as I’m leaving to just go through the drive through and try and deposit it there. I think I’m being extremely clever and have beaten the system. But, I’m called out.)

    Teller: *now on drive through speaker* “Ms. [My Name], I already told you that you can’t do this.”

    Me: “I guess I just don’t understand. You just gave me the cash. All you have to do is put it in my account.”

    Teller: “I really can’t do that.”

    Me: “Well, hang on a minute. I can’t do that here… but doesn’t that mean I can just take this exact same handful of cash you gave me to the downtown branch and deposit it there?”

    Teller: *speechless*

    Me: “I’ll take that as a yes. Thanks!”

    (And of course, the downtown branch had no issues.)

    Geography Skills Suffering From A Tokyo Drift

    , | USA | Extra Stupid, Geography, Ignoring/Inattentive, Money, Tourists & Travel

    (I’ve somehow ended up on ‘high security’ from my credit card company. As such, even though the card I carry is meant specifically for people who travel abroad frequently, I have to call in and let them know when I’m going abroad so my card will work outside of the US. I call to tell them about an upcoming trip.)

    Me: “Hi. I’m calling because I will be traveling abroad soon, and I need my card to work while traveling.”

    Representative: “We can certainly put a travel notation on your account, and your card will work in your destination. Where will you be traveling?”

    Me: “My final destination is China, but I will be transiting through Tokyo and Hong Kong on my way there. Can you set it up so that my card will work in Tokyo, Hong Kong, and mainland China during [dates]?”

    Representative: “Certainly. Please hold momentarily.” *comes back after a minute* “You’re all set for your trip.”

    (A week later in Narita airport…)

    Cashier At Restaurant: “I’m sorry, ma’am, your card was declined.”

    (Fortunately she was nice enough to let me go to an ATM and withdraw funds from my work card to pay the bill. Upon returning home, I call my bank again…)

    Me: “Yes, I called before my latest trip and specifically asked that my card be available for use in Tokyo, Hong Kong, and China. However, my card was declined in Tokyo, and the only reason I can figure is that you failed to allow use of my card in Japan. I’m not extremely upset, but I’d like to know what I can do to make sure my card works when I travel in the future.”

    Representative: “Let me check the notes… Oh. Oh, Oh… I’m so, so sorry. It appears that the previous rep didn’t understand your travel information, and left a… uh… rather unsavory note about it.”

    Me: “Are you joking? This card is for people who TRAVEL! What did she say in the note? I need a good laugh.”

    Representative: “Before I say this, I want your permission and acknowledgement that you will not hold me responsible for coarse language.”

    Me: *now chuckling* “Go ahead. I won’t be offended, and I promise you are in the clear, no matter what you say.”

    Representative: “She wrote, ‘This dumb b**** made up countries called ‘Tokyo’ and ‘Hong Kong.’ Card has been activated for use in China. Fraud alert level has been increased for any other foreign use.’ It also appears from this that your card wouldn’t have worked in Hong Kong, since our system recognizes that separately from mainland China, but if she so much as started to type Hong Kong, it would have come up… Did you also have problems in Hong Kong?”

    Me: “No, I didn’t try to use my card there since I was only in that airport for a few minutes before traveling on. Thanks for the laugh. Buy that ‘b****’ a map, would you?”

    Representative: “We have noted your comment, and I’m sure the issue will be dealt with promptly.”

    (And I now make sure to name the *country* every time I call in. Silly me for thinking that most people would know Tokyo is in Japan and that Hong Kong is a real place…or ask if they didn’t.)

    Laughing All The Way To The (Other) Bank

    | MA, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Money

    (I have recently received a promotion and bonus, so I’ve decided to open a savings account at the bank where I currently hold a checking account. I’m talking to an account representative at the branch I’ve been using for three years. Because I do not drive I use a state-issued ID card in lieu of a driver’s license as identification.)

    Me: “I’d like to open a savings account; I have $[total] to deposit initially.

    Representative: “Great! Just fill out these papers and provide your driver’s license.”

    (I hand her my ID card.)

    Representative: “This isn’t a driver’s license. You need to have a driver’s license to open an account here.”

    Me: “That is an official ID issued by the Commonwealth. It’s legally acceptable.”

    Representative: “No, it has to be a driver’s license. I’m just asking for the same identification the teller would ask you for!”

    Me: “No, the tellers are all aware that both of the ID cards are legally acceptable proof of identification. I don’t have a driver’s license as I cannot drive.”

    Representative: “I’m sorry. If you don’t have a driver’s license you won’t be able to open an account today.”

    Me: “Oh, well. In that case I’d like to close my account.”

    Representative: “…close your account? But you haven’t opened one!”

    Me: “Yes, as a matter of fact, I opened account [number] three years ago. However, since you’re no longer accepting my government-issued ID and I will no longer be able to cash my checks here, I’ll be closing that now.”

    (I took everything to the bank across the street, and got a better interest rate on my brand-new savings account than I would have done at my former bank.)

    Listening To The Voice Of Reason

    | England, UK | Bigotry, Employees, Money

    (I’m trans*, and identify as male. For various reasons, I still sound female. My bank knows this and left a note on my account details, with my permission, explaining this should I ever have to turn up. This guy, however, took the cake. I’d had a couple of transactions show up oddly on the account, so I’ve been in touch with the fraud department to try and work out where they came from. We get the transactions sorted, and then this exchange happens:)

    Fraud Guy: “So, [My Name], there’s still a few more issues with this account I’m not happy with. I’d like you to go into [Branch] with ID tomorrow to get it sorted out, if you can.”

    Me: “Right. Why? I’m pretty sure I can explain everything else on the account. It was just those three charges.”

    Fraud Guy: “I’m just not happy with these other charges, and I’d like you to go into [Branch] with ID to sort this out.”

    Me: “Which ones, exactly?”

    (He rattles off a bunch of standard transactions and at this point, I’m suspicious. But still, I’d like to give him the benefit of the doubt.)

    Me: “So, again, why do I need to go into [Branch], with ID, to sort this out? The branch knows who I am. H***, they’ve had to deal with me every time I needed to use the account when I didn’t have a card for it for a month. What’s the actual issue here?”

    Fraud Guy: “Nothing. We just need you to go into branch with ID and—”

    Me: “Because I sound female, right?”

    Fraud Guy: “Well…”

    Me: “If it’s because I sound female you might as well admit it, and get it over and done with.”

    Fraud Guy: “Yes. It’s because you sound female. I’m not happy about…”

    (This goes back and forth for another couple of minutes, until eventually he says he wants to speak to his supervisor. This is cool by me, as long as I can speak to the supervisor as well. He leaves and is gone no more than two minutes.)

    Fraud Guy: “So, I’ve spoken to my supervisor, and they’ve seen a notice where your name’s been changed and I can see now where the issue was.”

    Me: “Mmhmm.”

    Fraud Guy: “And to prevent this ever happening again I’m going to leave a note on the account explaining all this…”

    Me: “Like… the note that was already there, huh?”

    Fraud Guy: “Well, it wasn’t very clear, so I’m just going to put another one in, and hopefully this will never happen again.”

    (That notice was so hard to find that he went to speak to his supervisor, and the supervisor looked it up, showed him, spoke to him, and then he managed to come back to explain this all to me… within two minutes. There’s fraud prevention… and then there’s just ignoring everything you have sitting in front of you because the guy’s voice sounds a little strange!)

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