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    Defeated Not Seated

    | Kansas City, MO, USA | Employees, Ignoring/Inattentive

    (I’m meeting two friends at a popular upscale brunch spot. The lobby is very crowded and everyone is huddled together waiting for their names to be called. I see my friends come in, but they stick by the door since there’s not much room where I am standing. After about 30 minutes…)

    Hostess: “[My Name], party of three!”

    (I nudge my way up to the hostess as she’s still calling out my name until I’m right in front of her.)

    Hostess: *looking past me* “Last call for [My Name], party of three!”

    Me: “Ma’am, I’m [My Name].”

    Hostess: “Oh. Sorry, we can only seat full parties and can’t hold tables.”

    Me: “The rest of my party is here. They’re making their way through the crowd now, it’s the gentleman in the orange and the gentleman in the blue.” *I motion to my friends*

    Hostess: “Sorry, if they’re not up here I can’t seat you. I’ll put you back on the list but it’ll be another 45 minute wait. [Other Patron’s Name], party of two!”

    Me: “Wait! They’re right here now! We’re ready to be seated.”

    Hostess: “It’ll be 45 minutes.”

    (We opted for fast food breakfast.)

    Discounts Are Relative

    | USA | At The Checkout, Bosses & Owners, Employees, Family & Kids

    (My aunt owns a cafe. I stop by on my way to work daily and get a 50% discount on anything I order. A new employee is working today. I immediately know that I’m going to have trouble.)

    Me: “Can I have a white coffee and a raisin muffin, please?”

    New Employee: “Sure, that will be [total]. ”

    Me: “I also get a 50% discount. My aunt is the owner.”

    New Employee: “Ma’am, I’m sorry, but I won’t give you a discount.”

    Me: “Do you need proof? I know she’s here. Please go get her.”

    New Employee: “I’m not going to disturb her because you think you can get a discount. Please leave.”

    Me: “I have to be at work soon. Could you please go get [Aunt] so I could go?”

    New Employee: “I have asked you to leave because you are trying to scam us. Please go before I call the police.”

    (At this point I just need to get my aunt, so I yell for her. She comes up to the front of the cafe, and I relay what happened.)

    Aunt: “For goodness sake! Just give her the discount!”

    (The employee quickly took off 50% and gave me my stuff without a word. I found out she was fired soon after because she was harassing customers.)

    Spill Your Heart Out

    | Cape Town, South Africa | Awesome Workers, Bosses & Owners, Food & Drink

    (I run a small IT company from home and hand-deliver small orders such as hard drives and software on Fridays. On this particular Friday I am not all there as the day before I had to have one of my cats put down due to severe kidney problems. I make my first stop at a client’s house to deliver a parcel and decide to stop at a cafe and get some coffee afterwards. I head back to my car and put my coffee in the cup holder and drive to the next address. Unfortunately as I arrive I realize I’d given the previous client the wrong parcel and have to drive back to make the exchange. In order to do this I have to make a U-turn. Due to the fact that it is extremely busy on the roads and me not wanting to cause inconvenience. I turn quite quickly which in turn leads to my coffee being spilled all over my lap. After swapping the parcels I go to get a new coffee when the following occurs.)

    Me: “Good morning, again. Could I please have a large coffee with two sugars and one cream, please?”


    Cashier: “Of course. Is there anything else you’d like?”

    Me: “No, that’s all.”

    (The cashier starts making my drink, then stops and looks at me confused.)

    Cashier: “Wait a minute, weren’t you in here a few minutes ago ordering the exact same thing?”

    Me: “Yes, I was. I unfortunately spilt my previous coffee all over my car by accident.”

    Cashier: “I see.”

    (At this point the cashier has finished making my drink and hands it to me. I hold out the money when he suddenly calls over the manager and says something to him then turns to me.)

    Cashier: *to me* “Please tell him what happened.”

    (Confused, I tell the manager what happened and step back so he can see the wet stains on my pants from where the coffee landed.)

    Manager: *to me* “Ma’am, I can’t charge you for this. You’re the fifth person today to come back after spilling coffee on themselves but the first to not shout at my cashier, screaming that it was his fault it happened and that we owe you free stuff . You accepted your mistake and came back to buy a new one. You come in here every Friday and are by far the kindest person we serve.”

    (At this point tears are rolling down my cheeks as I try to keep it together.)

    Manager: “I noticed today you were a bit different as you’re usually all smiles. I’ve decided to let you have your coffee free of charge and if you’d like you can have a pastry with it.”

    (I wipe away tears and politely decline the pastry and take my coffee.)

    Me: “Thank you so much. You’re right, I usually am all smiles but unfortunately yesterday I had to put down one of my cats as he was quite sick and old.”

    Manager: “I’m sorry to hear that, ma’am. I hope your days get better.”

    Me: “Thank you. Goodbye. I hope you all have a lovely weekend.”

    (To that cashier and manager, I know it seems silly but your small act of kindness made getting through the day easier.)

    Unable To Manage The Situation

    | Germany | Bosses & Owners, Lazy/Unhelpful

    (I work in the kitchen of a small café. Everyone here is working part time as students for minimum wage, and we don’t have a manager or supervisor except for the actual owner of the café. However, since I’m very eager and interested in the job, she has been giving me more and more responsibilities over the past months, basically raising my duties to something between a supervisor and assistant manager.)

    Me: “Hey, [Boss], I was wondering; since I have so much more responsibilities and duties than the other people in the kitchen, if I could be made official supervisor… and maybe a little raise with that? I’m here practically every day even if I don’t have a shift just to make sure everything’s all right.”

    Boss: “Oh, no, no, I can’t do that. I can’t make you a supervisor over the others.”

    Me: “But why not? It’s what I do already, to be honest.”

    Boss: “Well, there are two guys who’ve been here longer than you. They’d get angry.”

    Me: “Those two only do the bare minimum the job requires… and sometimes not even that.”

    Boss: “They were still here before you.”

    Me: “I do so much more than them, or anyone else. I do the regular kitchen work, but on top of that you’ve got me doing almost all the orders, the shift plan, the basic organisation between all workers, I write, control and plan all the lists and schedules we need, I organise and communicate everything with the servers at the café… and much more I can’t even think of right now.”

    Boss: “You’re right, you do a lot. I still can’t make you a supervisor though. The others would get jealous. Listen, I’ll give you a raise, but you can’t tell anyone, ok? And don’t tell them that you are somehow above them now.”

    Me: “But I already have trouble making them stick to my plans and things, because they keep telling me I’m just another worker and the orders have to come from you.”

    Boss: “No, absolutely not. They should listen to what you tell them. But don’t say you’re a supervisor! I can’t do that.”

    (I got a 1€ hourly raise. And yes, I am still not allowed to show any kind of authority over my coworkers, despite organizing their entire jobs.)

    Sending Her Anxiety The Way Of The Dinosaurs

    | England, UK | Awesome Workers, Family & Kids, Food & Drink

    (I’m a young adult with severe anxiety issues, so I always get a bit nervous going out in public. Once a week I meet my sister at a local cafe, but because I have to wait for her to arrive I’m always worried I’ll get called out for not having ordered anything when I sit down. I also always carry a stuffed toy dinosaur with me for comfort. When a server comes over to me, I think I’m about to be kicked out, so I probably look terrified.)

    Server: *speaking gently* “You know, I see you come in here a lot, and I just wanted to say I love your dinosaur! Seeing him always makes me want to work extra hard. He makes me so happy.”

    Me: “Well… he is a carnivore, so… if you slack off he’ll probably eat you.”

    Server: “Oh, consider myself warned! And I just wanted you to know you don’t have to be nervous, dear. We know your friend is coming. Is she buying you cake today?”

    Me: *nods*

    Server: “Good for you. I’d better get back to work before I get eaten!”

    (She smiles at me every time I come in now, and I’m no longer nervous about sitting and waiting for my sister!)

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