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  • July's Theme Of The Month: Thrown Under The Bus!

    Doesn’t Wake Up And Smell The Iced Coffee

    | CT, USA | At The Checkout, Employees, Food & Drink, Ignoring/Inattentive

    (On my way to work from an appointment, I stop at a drive-thru of a popular coffee & donut shop.)

    Cashier: *when I pull up to the speaker* “Welcome to [Donut Store]. Can I take your order?”

    Me: “Yes, Hi, I’d like a [New breakfast sandwich] meal with a medium [iced drink], please.”

    Cashier: “Okay, a…[New breakfast sandwich]… Um, which one is that?”

    Me: “…The new one?”

    Cashier: “Oh! Okay…and will that be all?”

    Me: “Yes.” *I pull around to window*

    Cashier: “Hi, your total is [very low amount for a meal and drink].” *hands me a bag and small hot coffee*

    Me: *handing her my credit card* “Umm… is that a coffee? I wanted an [iced drink]…”

    Cashier: “Oh, you wanted them together? Sorry.” *puts bag and coffee down, adjusts my total on register* “Your total is [higher amount that sounds more reasonable].” *swipes card and returns it to me with receipt, then tries to hand me the bag and coffee again*

    Me: “I’m really not a coffee drinker, so you can keep the coffee, thanks.”

    Cashier: *confused look* “Okay…” *puts coffee down and starts taking orders for the cars behind me*

    (After a few minutes, I still don’t have my iced drink, and there are now at least four cars waiting behind me. She finally turns back to me.)

    Cashier: “Are you waiting for something?”

    Me: “My [iced drink]?”

    Cashier: “Oh, you wanted one of those? What size?”

    Me: “A medium…”

    Cashier: *turns back to register* “Okay, your total is [drink total].”

    (Not in the mood to argue, I hand my card back to her, and finally get my drink, and she smiles as if she doesn’t even notice she made a mistake.)

    Cashier: “Thank you, and have a nice day.”

    (Turned out, she originally didn’t charge me for the coffee she handed me, then added that to the sandwich total, before ringing my actual drink up separately, meaning I paid for a coffee I never wanted and gave back.)

    Time To Wake Up And Smell The Chai

    | AK, USA | Bad Behavior, Employees, Food & Drink

    (I am out with some friends at a coffee shop that has some of the best baristas in town. Because I do not like coffee I always order something else to drink, such as tea or a chai latte.)

    Me: “Hello, I’d like a medium chai latte, please.”

    Barista: “Sure, no problem. Can I get your name?”

    Me: “[My Name].”

    (We find a table and wait, and our drinks are ready within a few minutes. I take a sip of my chai latte, and tastes neither right or good, but I can’t quite place why. I take another sip and realize that it has coffee in it. I take it back up to the barista.)

    Me: “Hi, my chai latte tastes bitter. Did you put coffee in it?”

    Barista: “Oh, yes! It tastes much better that way.”

    Me: “But I don’t like coffee, which is why I asked for a chai latte. Could you please re-make it, without the coffee?”

    (A manager walks by with a stack of clattering dishes and mishears what I said.)

    Manager: “I’m sorry, but the Chai latte doesn’t come with coffee in it.”

    Me: “I know; that’s why I ordered it.”

    Manager: “Why are you asking for it to be re-made with coffee?”

    Me: “Because there’s coffee in this, and I don’t like coffee!”

    Manager: *to barista* “Why did you make it with coffee if she asked for a chai latte?”

    Barista: “Because it’s better that way!”

    Manager: *sighing* “Please re-make it without the coffee.”

    Barista: “Well, I like it with coffee!”

    (The manager gave him a hard look, and he correctly re-made my drink without further commentary. My friends and I haven’t seen that barista since!)

    His Hearing Is Week

    , | OR, USA | Bosses & Owners, Language & Words

    (I am a supervisor at a popular coffee chain. I had just started counting some product when I realized I had left my clipboard on the counter.)

    Me: *to manager nearby* “Hey could you grab me that thing?” *makes dramatic reaching motions towards the clipboard*

    Manager: “Um, sure.” *hands it to me with a look*

    Me: “Yeah, it’s been one of those weeks…”

    Manager: *mishears me* “Well, at least you’re honest about your choices…”

    Me: “Wait, what?”

    Manager: “You just said it was from all the weed.”

    Me: “…No.”

    Adding A Certain Je Ne Sais Quoi

    | MA, USA | Employees, Food & Drink

    Me: “I’d like a medium vanilla coffee, please.”

    Clerk: “I’m sorry, we don’t have vanilla. We only have hazelnut, pumpkin spice, and French vanilla.”

    Scream If You Want To Go Calmer

    | Seattle, WA, USA | Bosses & Owners, Language & Words, Rude & Risque

    (I suffer from anxiety, and it is often noticeable in my demeanor when I am at work. My manager is male; I am female.)

    Manager: “You’re doing fine, really. It’s okay to relax. Take some deep breaths.”

    Me: “I know. It’s just hard.”

    Manager: “One of these days I’m going to take you out to the alleyway behind the shop and make you scream.”

    Me: “…”

    Manager: “… I mean, it’s a really good confidence building exercise – the primal scream! God, that sounded really wrong. Sorry.”

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