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    Different Kinds Of Alarm Bells Should Be Ringing

    | UK | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology

    (During the night I get a phone call from our security company informing me that our security alarm is going off. The assistant manager and I meet at the store and manage to ascertain the cause of the problem is a door which had been opened earlier that day that links our premises to the travel agent next door. This door is normally locked and only the travel agents have a key. While closing it we trigger their alarm and call the police in the hope they can contact their key-holders about the situation. They are unable to get hold of the key-holders themselves but give me the number for their security company.)

    Employee: “Hello, [Security Company].”

    Me: “Hi, I’m calling on behalf of [Coffee Shop]. We have been advised to call you by the police regarding an alarm that has been set off at the premises of one of your clients.”

    Employee: “Okay, no problem. What’s your password?”

    Me: “I’m sorry, I don’t have a password. We’re not one of your clients. The travel agents next door are and we’re calling to try and give you information so you can contact them.”

    Employee: “So if you don’t have their password do you have your password?”

    Me: “No, sorry. I think there may have been a misunderstanding. Our store is not a client of yours but we have set off an alarm at the travel agents next door who are one of your clients. It has been caused by a door that links the two properties. We need to get in contact with them to let them know the cause of the problem and to find out if they can lock the door as we don’t have a key for it.”

    Employee: “I can’t let you contact them without a password.”

    Me: “I’m not trying to contact them. I’m asking you to contact them. There is a security issue at your clients property and you are their security company. You will need to contact them about this; I want to give you information to help them to solve the problem.”

    Employee: “I’m sorry. I can’t do anything without your password.”

    Me: “So, you’re telling me I can’t let you know about a security issue at your client’s premises unless I have a password? It’s your duty to call your clients when their alarms are going off but you have no way of letting members of the public notify you their alarm is going off without a password? In spite of the fact that if I had a password I would presumably be a member of their staff and thus not need to contact you to let you know the alarm was going off?”

    Employee: “That is correct.”

    (Since the conversation was going nowhere I hung up. I contacted the travel agents the next day and they had not even received the mandatory call the security company should have made to them to let them know the alarm had been activated.)

    Quit Going By Your Name

    | Las Vegas, NV, USA | Bosses & Owners, Ignoring/Inattentive, Technology

    (I work at a coffee shop inside of a grocery store, so our register belongs to the store. We had a girl quit the coffee shop, and one of the managers accidentally deleted my register number and sign-in so I wasn’t able to log into it for my shift. I phoned the front-end manager at the time to let her know.)

    Me: “I think my operator number was accidentally deleted instead of [Girl Who Quit].”

    Manager: “Okay, what’s your operator number?”

    Me: “[Number].”

    Manager: “That number doesn’t exist in the computer. Are you sure that’s your number?”

    Me: “That’s the number I’ve been using since I transferred here seven months ago.”

    Manager: “Well, it’s not on here. The operators listed with numbers are [Supervisor], [Co-Worker #1], [Co-Worker #1], and [Girl Who Quit]. What’s your name?”

    Me: “[My Name].”

    Manager: “Okay, well, I’ll get you set up with a new number and password.”

    (She helps me get a new number, and then hangs up. When I sign in, the name appearing on my screen in the name of the girl who quit! So after about a half hour, the manager walked by my coffee shop to put some carts away and I stopped her.)

    Me: “I signed into the register, and I’m listed as [Girl Who Quit].”

    Manager: “Yeah.”

    (She stares at me for a moment.)

    Manager: “What’s your name?”

    Me: “[My Name].”

    (She stares at me, dumbfounded.)

    Manager: “You told me your name was [Girl Who Quit].”

    (We just sort of stared at each other for a few seconds. I was shocked because I had worked with this manager for about six months, and figured she knew what my name was!)

    A Cup Is Half Empty Service

    | Washington, DC, USA | Employees, Food & Drink, Ignoring/Inattentive, Lazy/Unhelpful, School, Top

    (While on an eighth grade class trip around the capital we stop at a very popular coffee shop. Most of my classmates order hot chocolate or other very sugary drinks. I order black coffee, however, but find a problem with it.)

    Me: “Um… Excuse me, there seems to be a problem with my drink.”

    Barista: “I knew you wouldn’t like actual coffee. Would you like for me to switch that out for a hot chocolate for you?”

    Me: “No, I was actually wondering why I paid for a large and you barely filled the cup up half-way.”

    Barista: “Well, I left some room for cream and sugar in it. I just figured you would need a lot, trying to act grown up and all.”

    Me: “Look I ordered a large coffee, and I paid for a large coffee. Could you please just fill it up like I asked.”

    Barista: “No. I don’t want to waste coffee when you are just gonna pour it out.”

    Me: “Fine, then give me my money back and I’ll take my business elsewhere.”

    Barista: “No. You ordered a drink and got it. You have to pay for things.”

    Me: “No. I ordered a large and got less than a small. Now, please get me either my money or your manager.”

    Barista: “Ugh, fine.”

    (After getting the manager I explained the situation and was given both my money back and the full cup of coffee.)

    Not Feeling Crushed For Long

    | NY, USA | Coworkers, Ignoring/Inattentive, Theme Of The Month

    (My coworker is known for not paying much attention to people, especially me, as I do talk a lot. We just got into a slight argument because I just said I don’t find her customer crush attractive. A regular customer comes in so I make her iced coffee before she orders it. However, my coworker still starts writing the drink down.)

    Me: “[Coworker], I made her drink already.”

    (My coworker keeps talks to the customer and keeps writing down the order.)

    Me: “[Coworker], I made it! It’s at the bar! Hello! I made her drink.”

    (I say this several times when she finally turns to hand me the cup.)

    Me: “Seriously? I’ve been telling you I made it already!”

    Coworker: “Oh, I’m sorry. I heard you talking but all I heard was ‘blah blah blah [Customer Crush] isn’t attractive’ and I didn’t want to listen anymore.”

    (She’s insane but I love her.)

    Mugged Of Their Green Credentials

    | NJ, USA | At The Checkout, Employees, Extra Stupid, Food & Drink

    (There’s a coffee shop in the library on my college campus. There are signs advertising a school mug as a way to be more green, by using fewer paper cups. My friend goes there one day with one of these mugs.)

    Friend: “I’d like a [coffee].”

    Cashier: “That’ll be [price].”

    Friend: *handing over payment card* “I have one of these [College] mugs. Do I give it to you to fill?”

    Cashier: “Oh, no. You fill the mug yourself after we give you the drink in one of the paper cups.”


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