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    My Cup Runneth Over With Bad Behavior

    | Oxford, England, UK | At The Checkout, Bizarre/Silly, Bosses & Owners, Food & Drink

    (My professor and I are meeting at my favorite coffee shop for tutorial. At this point, I have studied there at least twice a week all year and the staff all know me and my order by sight, so I am a consistent regular. We walk in and take a table; my professor has, among an armload of things, an empty to-go coffee cup from another shop in the city.)

    Me: *at the counter* “Hello, can I have my usual, please?”

    Manager: “Only if you get THAT out of here!”

    Me: “…I’m sorry?”

    Manager: *points at the empty cup among my professor’s things* “THAT. I WILL NOT HAVE IT IN MY STORE!”

    (Confused and rather mortified, I went back to my professor and sheepishly relayed this message, which she found as odd as I did. I got my order and we finished our tutorial there, the offending cup having been thrown away as the manager continued to give us suspicious looks. It had been my favorite place, but after that I did not go back again.)

    Service Worth Shouting About

    | Portland, OR, USA | At The Checkout, Employees, Food & Drink

    Me: “Good morning, can I get [specialty drink]?”

    Employee: *a little panicked* “I’m sorry miss, we are out of [important ingredient]…”

    Me: “Oh… okay, let me look at the menu for a moment.”

    (I step out of line while I look at the menu. A few minutes later I decide and join the end of the line.)

    Employee: *when I reach the front* “Hi again, decided what you want?”

    Me: “I’d love a hot chocolate.” *jokingly* “I assume you aren’t out of chocolate?”

    Manager: “It’s on the house for not yelling at us. It’s a nice change.”

    Microbrain

    | UK | Coworkers, Health & Body, Technology

    (I am serving several customers at once while my colleague does other chores around the store. The latest customer brings a tub of soup to the counter to be warmed up.)

    Me: *to my colleague* “Can you put this on for me while I serve these customers?”

    Colleague: “No.”

    Me: “Sorry?”

    Colleague: “No, I can’t use the microwave.”

    Me: “Oh, it’s very simple. You just need to—”

    Colleague: “No, I won’t use the microwave. I’ll get cancer.”

    Me: “No, you won’t.”

    Colleague: “Yes, I will! Trust me; I know.”

    (My husband works as a radiation safety officer at the local hospital. I told him this later. He laughed.)

    This Restaurant’s Not The Cream Of The Crop, Part 2

    | Thanet, England, UK | Employees, Food & Drink, Health & Body, Ignoring/Inattentive

    (On my way out of work I decide to get an iced chocolate drink from the local coffee shop. My coworker asks me to pick one up for her too. The drinks are made from blended ice and milk, and I am lactose intolerant.)

    Cashier: “Hello, what can I get for you?”

    Me: “Hey, can I have a small chocolate blend shake and a small soya chocolate blend shake, please?”

    Cashier: “Sure! Is there cream on the normal one?”

    Me: “Yes, please!”

    Cashier: “Great. That will be [price].”

    (I pay and go to stand by the drink station, where another woman is making the drinks. The cashier prints off the ticket for my order and attaches it to the board. Soon the server gets to the order and fills it.)

    Server: “One soya.” *places down a chocolate blend with cream on* “And one normal—” *no cream* “—chocolate blend.”

    Me: “Sorry, did you say this is the soya?” *holds up one with cream*

    Server: “Yes. Have a nice day.”

    Me: “Sorry, it was the non-soya that was supposed to have cream.”

    Server: “Oh, sorry about that!” *turns and grabs the cream, and fills the cap of the other drink with whipped cream* “There you go! Have a nice day!”

    Me: “…Um, I’m dairy intolerant.”

    Server: *pauses, looking confused* “Yeah, the other is soya.”

    Me: “…”

    Server: “…”

    Me: “Cream is made of dairy.”

    Related:
    This Restaurant’s Not The Cream Of The Crop

    Doesn’t Wake Up And Smell The Iced Coffee

    | CT, USA | At The Checkout, Employees, Food & Drink, Ignoring/Inattentive

    (On my way to work from an appointment, I stop at a drive-thru of a popular coffee & donut shop.)

    Cashier: *when I pull up to the speaker* “Welcome to [Donut Store]. Can I take your order?”

    Me: “Yes, Hi, I’d like a [New breakfast sandwich] meal with a medium [iced drink], please.”

    Cashier: “Okay, a…[New breakfast sandwich]… Um, which one is that?”

    Me: “…The new one?”

    Cashier: “Oh! Okay…and will that be all?”

    Me: “Yes.” *I pull around to window*

    Cashier: “Hi, your total is [very low amount for a meal and drink].” *hands me a bag and small hot coffee*

    Me: *handing her my credit card* “Umm… is that a coffee? I wanted an [iced drink]…”

    Cashier: “Oh, you wanted them together? Sorry.” *puts bag and coffee down, adjusts my total on register* “Your total is [higher amount that sounds more reasonable].” *swipes card and returns it to me with receipt, then tries to hand me the bag and coffee again*

    Me: “I’m really not a coffee drinker, so you can keep the coffee, thanks.”

    Cashier: *confused look* “Okay…” *puts coffee down and starts taking orders for the cars behind me*

    (After a few minutes, I still don’t have my iced drink, and there are now at least four cars waiting behind me. She finally turns back to me.)

    Cashier: “Are you waiting for something?”

    Me: “My [iced drink]?”

    Cashier: “Oh, you wanted one of those? What size?”

    Me: “A medium…”

    Cashier: *turns back to register* “Okay, your total is [drink total].”

    (Not in the mood to argue, I hand my card back to her, and finally get my drink, and she smiles as if she doesn’t even notice she made a mistake.)

    Cashier: “Thank you, and have a nice day.”

    (Turned out, she originally didn’t charge me for the coffee she handed me, then added that to the sandwich total, before ringing my actual drink up separately, meaning I paid for a coffee I never wanted and gave back.)


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