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  • Mugged Of Their Green Credentials

    | NJ, USA | At The Checkout, Employees, Extra Stupid, Food & Drink

    (There’s a coffee shop in the library on my college campus. There are signs advertising a school mug as a way to be more green, by using fewer paper cups. My friend goes there one day with one of these mugs.)

    Friend: “I’d like a [coffee].”

    Cashier: “That’ll be [price].”

    Friend: *handing over payment card* “I have one of these [College] mugs. Do I give it to you to fill?”

    Cashier: “Oh, no. You fill the mug yourself after we give you the drink in one of the paper cups.”

    Giving Cold Drinks The Cold Shoulder

    | Austin, TX, USA | Employees, Extra Stupid, Food & Drink, Ignoring/Inattentive

    (I am a popular coffee shop and order an iced drink. I notice there’s a stack of four plastic cups as well. The barista is just setting them aside. Everyone else in the store is busy but she’s just standing at the espresso machine doing nothing while wearing sunglasses. After a few people who ordered hot drinks after have gotten their drinks, I speak up.)

    Me: “Hey, I’m going to be late for work. Other people who have ordered after me have already gotten their drinks. What’s the hold up with mine?”

    (All four plastic cups are still sitting there empty.)

    Barista: “I don’t know how to make cold drinks.”

    (The manager overhears this and turns around.)

    Manager: “What’s wrong with you? Why haven’t you made any cold drinks?!”

    Barista: “I just said I don’t know how!”

    Manager: “I’m taking you off the espresso machine. Go clean the tables.”

    (I finally got my drink and they gave me a voucher for a free drink for next time. I haven’t seen that barista since and she never did take her sunglasses off!)

    No Bad Pennies In This Bunch

    | Tampa, FL, USA | At The Checkout, Awesome Workers, Math & Science, Money

    (I usually go through the drive thru to get my morning breakfast and coffee. After I place my order…)

    Cashier: “Your total is only 963 pennies! We’ll have that ready for you at the window.”

    (I pull up to the window.)

    Me: “I’m terribly sorry. I seem to have misplaced all 963 of my pennies. Will you accept my $10 bill instead?”

    Cashier: “Well… I guess I’ll make an exception. But only because you’re such a great customer!”

    Customer Service Is Not At Your Service

    | Seattle, WA, USA | Bosses & Owners, Food & Drink, Ignoring/Inattentive

    (My boyfriend and I have just walked into a coffee shop that is quite busy.)

    Manager: “I’ll be with you guys in just a minute.”

    Me: “Okay!”

    (The manager turns away from my boyfriend and me, to his employees.)

    Manager: “So corporate is making a big deal about stepping up our customer service this year. We are offering a survey. If customers fill it out then they get specials and such sent to them. We really want to stress this year how important our customers are…”

    (The manager goes on like this for several minutes, the entire time stressing how important their customer service is. Finally, another employee finishes making several drinks for other people and comes over to take our drink orders.)

    Employee #1: “Sorry about the wait guys. What can I get for you?”

    Me: “It’s no problem. I will have [drink] and my boyfriend will have a [other drink].”

    Employee #1: “No problem. That’ll be [total]. It’ll be just a minute before its ready.”

    Me: “Okay.”

    Employee #1: “Hey, [Manager]. Can you please make these two their drinks while I get the line down?”

    Manager: “Sure! It’ll be just a minute, guys.”

    Me: “No problem!”

    (To my surprise, the manager turns away from us again and starts talking to his employees, still stressing the importance of extra good customer service. Once again a different employee steps in to make our drinks. At this point we have been in the store for nearly 15 minutes.)

    Employee #2: “I am so sorry about the wait, you guys. Here are your drinks.”

    Me: “It’s no problem at all!”

    (My boyfriend and I had a good laugh about being ignored repeatedly by a man explaining how important good customer service is.)

    Please Let The Coffee ‘Be Good’

    | CA, USA | At The Checkout, Awesome Workers, Employees, Movies & TV, Top

    (It is the middle of mid-terms week and I am exhausted. I go to an extremely well-known coffee shop for a caffeine boost.)

    Me: “Hi. May I please have…”

    (I lose my train of thought mid-sentence. I put my index finger up as though to say ‘wait a minute.’)

    Employee: “Are you trying to phone home?”

    Me: *dazed* “What?”

    Employee: “Well, I thought you were like ET… You know, communicating through your finger.”

    (The employee mimics me by putting his index finger up too.)

    Me: “Oh… no. I’m just really tired and can’t focus long enough to order. Anyways, I’ll have [a popular coffee drink].”

    (The employee makes the drink and hands it to me, then waves at me with his index finger.)

    Employee: “BYE, ET!”

    (After I left, I realized that he had put an extra shot of espresso in, free of charge. The employee put a smile on my face, a pep in my step, and earned that store a regular customer!)

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