• An Understanding Disability - 819 votes
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    This Conversation Is Going South

    | Catonsville, MD, USA | Employees, Extra Stupid, Geography

    (This takes place before ordering items over the Internet was popular. I am about to travel abroad and need an outlet adapter to plug in electronic devices and, given that each country has its own wiring system, I’m unsure of what to order. This happens when I am on the phone with a popular electronics store.)

    Me: “I’m traveling to Africa and I need to know which outlet adapter I should buy.”

    Salesperson: “Which country in Africa?”

    Me: “South Africa.”

    Salesperson: “Yes, but which country in South Africa?”

    Me: “South Africa.”

    Salesperson: “What’s the name of the country you’re going to?”

    Me: “The name of the country is South Africa.”

    Not Much Assurance About The Insurance

    | CA, USA | At The Checkout, Crazy Requests

    (I work as a cashier at a well-known electronics chain. I am expected to offer a protection plan for products to a certain number of people a day, or else I will be questioned and possibly written up. One customer shows up at my till with a pair of earbuds for $5.99. The screen prompts me to tell him about a potential protection plan.)

    Me: *bursts out laughing* “What? I’m sorry. May I ask you something?”

    Customer: “Okay…?”

    Me: *trying to keep a straight face* “Would you like buy a protection plan for your earbuds in case of accidental damage for $9.99?”

    (The customer stares at me.)

    Customer: “You’re kidding, right?”

    Me: “Nope!”

    Customer: “You know that’s more than the earbuds themselves, right?”

    Me: “Yep!”

    Customer: “Why would I buy a protection plan for $9.99 when I could easily just replace the earbuds for another $5.99?”

    Me: “Good question!”

    Customer: “But you still asked me…?”

    Me: “I know. It was just too funny not to offer it. Obviously, I knew you’d say no.”

    Customer: “And you were absolutely right. I can’t believe you’re expected to try to sell something like that!”

    Me: “Trust me, sir, neither can I….”

    Your Fate Is Sealed

    | Toronto, ON, Canada | Coworkers, Ignoring/Inattentive, Technology

    (I work at a store that sells electronics, so whenever we process a return we must check the product and its contents to ensure nothing’s been stolen. Usually we have a technology associate do this, but usually there is some leeway depending on the product. I am manning the cash. It should be noted that it is the back-to-school season and so our lines are very long.)

    Customer: “I was wondering if I could return this laptop?”

    Me: “Sure thing, let me just get someone to okay the product.”

    (I page for a technology associate, all of whom are with customers.)

    Me: “Sorry, it’ll be just a few minutes.”

    (After waiting a few minutes, I repeat the page.)

    Customer: “It’s unopened.”

    (I check the product and notice that it is, in fact, sealed. Given that the tech associates are known to take their time and my line is getting longer and longer, I decide to process the return anyways, knowing that nothing could have been stolen. In the middle of processing the return, however, a tech associate finally shows up.)

    Coworker: “What are you doing?”

    Me: “I’m processing the return for this laptop.”

    Coworker: “But you have to get it checked.”

    Me: “I already checked it; it’s sealed.”

    Coworker: “But you have to get a tech associate to check it.”

    Me: “But it’s sealed.”

    Coworker: “But a tech associate has to check it.”

    Me: “Fine.”

    (Looks at the item and sees that it’s sealed.)

    Coworker: “Go ahead. Make sure to check with an associate next time.”

    (The best part? He then came back fifteen minutes later to criticise me for about ten minutes because, despite my long line and the fact that the item was clearly unopened, I hadn’t called over a tech associate.)

    Doesn’t Like Dem Apples

    | Singapore | Employees, Technology

    (I work in an Apple store and Apple logos are displayed prominently throughout the store. Note that this also happens all the time.)

    Customer: “Do you all sell the case for the Samsung Note 3?”

    Me: “Nope, sorry! We don’t.”

    (Customer starts looking at me with a puzzled look on his face.)

    Customer: “Oh. Why not?”

    Me: “…Well, it is an Apple store. We don’t carry those cases.”

    Customer: “How was I supposed to know?!”

    Me: “Well, you did walk through a glass door that had two huge Apple posters beside it. And there’s that big logo staring right at you the moment you walk in….”

    It’s A Numbers Game

    | Denmark | Bad Behavior

    (I work with customer service/refunds and returns for a large electronics store. I am handling customers alone while my colleague is getting lunch. I have one particularly troublesome customer, but she is the only one waiting. While I help her, the store starts filling up with other customers, and I hear one of them asking the others:)

    Customer #1: “Is the queue on a number system?”

    Customer #2: “No, it isn’t.”

    (Once I finished with the first customer, I leave the register for a brief period, came back and in a clear and loud voice say:)

    Me: “46! Number 46!”…

    (Every single customer started frantically looking around for the numbers dispenser, while I tried my utmost to keep a straight face. When it finally dawned on them, all the customers started laughing and the hassle of waiting was forgotten for a while.)

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