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    Charged With A Battery Assault

    | Piacenza, Italy | Bad Behavior, Bosses & Owners, Employees, Technology

    (It is 1997. My boss decides it is time to buy a new cell phone, so we go to the small store owned by a friend of his. He ends up paying the equivalent of $1000 for two phones with new plans. Since my boss and the owner know each other, he doesn’t feel the need to put a sticker with their logo behind the battery of the phones, which they usually do as proof of being purchased there. The next day, my boss’s phone is faulty, so he gives me the phone to get sorted at the store. I go and speak to the clerk:)

    Clerk: “This phone is clearly faulty, but I can’t exchange it as it wasn’t purchased here. There is no sticker behind the battery.”

    Me: “I was here yesterday with my boss. Your coworker actually sold us two phones in the owner’s office. He said that the stickers were not necessary. You can ask your coworker.”

    Clerk: “He’s on his day off, and you didn’t buy this phone here.”

    Me: “May I speak to the owner?”

    Clerk: “He’s not here, and this phone does not come from here.”

    Me: “Listen, I was here yesterday with my boss. He paid for two phones and activated two new plans.”

    Clerk: “You haven’t bought this phone from us. Now, please leave.”

    Me: “Okay, I’ll call my boss and we’ll try to figure out what to do. Have a nice day.”

    (While standing on the sidewalk in front of the store windows, I call my boss and explain the situation. Suddenly the store door slams open…)

    Clerk: “Still here? Not convinced? Maybe I should call the cops to convince you to go away?”

    (My boss hears what the clerk says and gets quite angry.)

    Boss: “Is the owner there?”

    Me: “No, he’s not—” *the owner suddenly walks in front of me* “— Oh, he’s here now!”

    Boss: “Good. Wait two minutes, then go inside and… enjoy.” *click*

    (A couple of minutes later I go inside. The clerk sees me, and in front of about six or seven other customers, starts shouting at me.)

    Clerk: “WHAT DID I TELL YOU? DO YOU REALLY WANT ME TO CALL THE COPS? I’M TIRED OF—”

    (Suddenly, the boss comes out of his office and approaches the clerk.)

    Boss: “COME. WITH. ME. NOW.”

    (They go to the back. A few minutes later the clerk comes back with a pale face and his boss standing four feet from him, very angry.)

    Clerk: “I’m sorry from the inconvenience, sir. Here’s a new phone for your boss…”

    Made The Wrong Call

    | Reno, NV, USA | Employees, Family & Kids, Ignoring/Inattentive, Technology

    (Dad and I go to a store to get my failing smartphone switched with his fully functioning one and to get him a new phone. Please note: my dad is 63, I’m 24, and we have similar features. I approach the tech help desk and two techs come up to help me while my dad looks at phones.)

    Older Female Tech: “So, you want to switch out your phone with your… husband’s phone?”

    (My jaw drops in shock and horror.)

    Me: “What?! No! Not even close.”

    (The other tech, who’s male and around 30, looks uncomfortable and walks to the other end of the counter.)

    Older Female Tech: “So, he’s your… dad, right?”

    Me: “Yes. He is my father.”

    Older Female Tech: “Sorry, you guys came in together, I just thought…”

    Me: *shaking my head* “No…”

    (She walked away from me to go help another customer. I just sat there horrified. After we got dad’s phone set up and walked out, I told him what she said. He said he was flattered that she thought a “young thing” like me would marry a guy his age.)

    You Coulomb Make It Up

    | Laval, QC, Canada | Employees, Extra Stupid, Math & Science, Technology

    (I go to an electronics store to buy an adaptor for a LED strip I recently bought. An employee welcomes me as I ask to be shown where in the store they keep the various adaptors. They kindly ask me what I need, and as I am saying I need a 6 amperes adaptor, they quickly grasp a package and proudly state:)

    Employee: “Here, this is what you need.”

    Me: “Huh… This reads 600 mA?”

    Employee: “Yes, that’s it: mA is a fraction of an Ampere, and 600 mA is 6 A. It’s like the litres; 500 ml is a litre…”

    Case Of Mistaken Identity Fraud

    , | Opelika, AL USA | At The Checkout, Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (This story takes place a few days after the nationwide announcement that a large, well-known retail store had been hacked and that customers who had used credit/debit cards were at risk. I am at the return desk shortly after the store opened on Christmas Eve morning. I have a receipt; the item was purchased two days ago. The cashier looks sleepy and irritated.)

    Cashier: “I need to see your ID to process this return.”

    Me: *opens wallet and shows ID*

    Cashier: “No, no. I need you to take it out so I can scan it.”

    Me: “Why?”

    Cashier: *uncaring* “I don’t know.”

    Me: “Let me speak with a manager, please.”

    (Not one, but two similarly irritated managers eventually come to the return desk. I ask why scanning the ID is necessary for a return, and I share my concern that my private information is at risk in light of the recent hacking incident.)

    Manager: *shrugs* “Well, if someone’s gonna get your information, there ain’t much you can do but let ‘em.”

    Me: “…”

    Split Opinion On The Service

    | Moore, OK, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology

    Employee: “Welcome to [Electronics Store]. What can I get for you?”

    Me: “Yeah, I need a CAT5 splitter please.”

    Employee: “No, I think you need a switch. They’re over here.”

    Me: “Well, you didn’t ask me what I’m doing. I know I need a CAT5 splitter.”

    Employee: “Well, 85% to 90% of the time, you’re going to need a switch.”

    Me: “I know what I’m doing. I don’t need a switch. I need a splitter.”

    Employee: “Okay. Let’s see. What are you doing?”

    Me: “I’m splitting the signal for a POS printer; that hardly needs any connectivity. So I don’t need a full signal from a switch; I need THE SPLITTER.”

    Employee: “Oh. Yeah, you’d need a splitter for that. Why didn’t you say so? But we’re out.”

    Manager: *who has been watching* “Jeez, I’m sorry. Splitters are right here. Also, I’m giving you 10% off for your trouble.”


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