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    Laptop Flop, Part 6

    | Edmonton, AB, Canada | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Technology

    (When I was going to college I bought a laptop to do my schoolwork on. Being young and naive, I purchased the extended warranty. When I had the laptop for just shy of a year, it mysteriously died. Since it was covered under the extended warranty, I took it back in to be fixed. They returned it to me, but it wasn’t fixed and soon died again, causing me take it back again. This went back and forth for several months. About the seventh time I take it back, I finally ask.)

    Me: “So, how many times do we have to go through this before you just give up and give me a new one?”

    Clerk: “Four times.”

    Me: “Am I getting my new one, then? Because this is the seventh time, by my records.”

    Clerk: “It’s only the second time by our records. You’ll get a new one when it’s been four times.”

    Me: “I swear, it’s been far more than four times.”

    Clerk: “NO, IT HASN’T! We’ll get this fixed and get it back to you when we feel like it, buddy.”

    (Given the rudeness of that clerk, I pretty much give up and adopt an “I’ll get it when I get” attitude. A few weeks later, the college semester is coming to an end. For an oral presentation, I decided to wear my business suit, just to project a more professional air. When I was driving home from class that night, I was passing the electronics store, and decided to stop in and check up on my laptop. I walk up to the desk, and see the same rude clerk working. This time, though, rather than his rude demeanor, he leaps to attention as I walk to the desk.)

    Me: “Yes, I dropped off my laptop to be fixed a few weeks ago.

    Clerk: “Yes, sir! I’ll go check up on that right away, sir!”

    (The clerk disappears into the back for a few minutes. He comes out with a brand new laptop.)

    Clerk: “Well, I have bad news for you, sir. They were testing your laptop in the shop, when it suffered yet another failure. That’s four times, and, under the terms of the extended warranty, let me please present you with this new laptop.”

    Me: “Really? Now it’s been four times? When I dropped it off a few weeks ago, you said it’d only happened twice.”

    Clerk: “Umm… it suffered its additional two failures while we were working on it. So, yup. It’s been four times now, and as you’ve been awfully persistent in this matter, we can give you a new laptop.”

    Me: “Okay. Well, then, thank you very much for this.”

    Clerk: “And on behalf of the store, let me deeply apologize for taking so long to replace your laptop. We hope this hasn’t impacted your business, and that you’ll continue coming to us for all your business needs!

    (That’s when it finally dawns on me: I’m still wearing my suit! The clerk’s demeanor had improved because he was now assuming I was some important businessman, and needed the laptop for work. I decided to roll with it.)

    Me: “Are you aware of how much money I’ve lost waiting for this? I cannot, in good conscience, continue to bring my company’s business here. You can tell your manager you just lost this store the Henderson account!”

    (The clerk went pale and slumped in his chair, as I left with my new laptop. By the way, I don’t know anyone named Henderson and never worked for a company named Henderson. It was just something I saw on a sitcom.)

    Related:
    Laptop Flop, Part 5
    Laptop Flop, Part 4
    Laptop Flop, Part 3

    Completely Sale’d Out

    | Milwaukee, WI, USA | Employees, Lazy/Unhelpful, Money

    (After determining that the Blu-ray player I want doesn’t have outputs that will work with my old TV, I’m trying to decide whether to wait two weeks, when I’ll be able to get a new TV also, or buy the player now, because it’s on sale.)

    Me: “So, how long is this sale good for?”

    Employee: *looks at shelf tag* “Wednesday. But don’t worry; it’ll be the same price.”

    Me: “How’s that possible? Are you saying it’s not a real sale?”

    Employee: “It’s a real sale. But these are always on sale.”

    Me: “If it’s always the same price, it’s not really on sale.”

    Employee: *backpedaling* “It’s not always the same price. Once this sale is over, it’ll be a different sale.”

    Me: “So what will the price be after Wednesday?”

    Employee: “It could be higher or lower. But it could be the same.”

    Me: *laughing* “Well, that pretty much covers it.”

    Dealing With The Cable Guy

    | England, UK | Bad Behavior, Employees, Ignoring/Inattentive

    (I am working 12-hour night shifts, so I am exhausted from start to finish, but I need some bits and go to an electronics store, straight from work. I wander around the store half asleep.)

    Worker: “Can I help you?”

    Me: *still half asleep* “Yes, I’m looking for some cable. I—”

    Worker: *interrupting me* “Well, yes, I think we do sell cable here. Do you know what type of cable you might be looking for?”

    Me: *deadpan* “Audio cable.”

    Worker: *with attitude* “Well, that doesn’t narrow down very much! ”

    Me: “Look, just fetch me six meters of paired bell wire, a male to female coax, a pack of cable pins, and drop the attitude.”

    Worker: *stands there motionless, mouth open*

    Me: *sweetly* “Now, please.”

    Sales Fails

    | Yorkshire, England, UK | Bizarre/Silly, Employees

    (My boyfriend and I briefly visit a popular electronics chain to pass some time whilst we wait for a bus. We don’t want to buy anything, and are just looking at laptops.)

    Salesperson: “Hey, guys, need any help?”

    Boyfriend: “No, we’re fine thanks. Just looking.”

    (We turn to the other side of the aisle and look at tablets. The same salesman sidles up to my boyfriend.)

    Salesperson: “You wanna buy a [Brand], mate?”

    Boyfriend: “Er… no, I don’t, thanks. I’m just looking. I’d be more likely to get something like this [gestures at tablet].”

    Salesperson: “Oh, well, the [Brand]’s the best thing, so that’s what you want to get.”

    (My boyfriend gives him a polite smile.)

    Salesperson: “Yeah, I’m a salesman, but I’m not a very good one.”

    Charged With A Battery Assault

    | Piacenza, Italy | Bad Behavior, Bosses & Owners, Employees, Technology, Top

    (It is 1997. My boss decides it is time to buy a new cell phone, so we go to the small store owned by a friend of his. He ends up paying the equivalent of $1000 for two phones with new plans. Since my boss and the owner know each other, he doesn’t feel the need to put a sticker with their logo behind the battery of the phones, which they usually do as proof of being purchased there. The next day, my boss’s phone is faulty, so he gives me the phone to get sorted at the store. I go and speak to the clerk:)

    Clerk: “This phone is clearly faulty, but I can’t exchange it as it wasn’t purchased here. There is no sticker behind the battery.”

    Me: “I was here yesterday with my boss. Your coworker actually sold us two phones in the owner’s office. He said that the stickers were not necessary. You can ask your coworker.”

    Clerk: “He’s on his day off, and you didn’t buy this phone here.”

    Me: “May I speak to the owner?”

    Clerk: “He’s not here, and this phone does not come from here.”

    Me: “Listen, I was here yesterday with my boss. He paid for two phones and activated two new plans.”

    Clerk: “You haven’t bought this phone from us. Now, please leave.”

    Me: “Okay, I’ll call my boss and we’ll try to figure out what to do. Have a nice day.”

    (While standing on the sidewalk in front of the store windows, I call my boss and explain the situation. Suddenly the store door slams open…)

    Clerk: “Still here? Not convinced? Maybe I should call the cops to convince you to go away?”

    (My boss hears what the clerk says and gets quite angry.)

    Boss: “Is the owner there?”

    Me: “No, he’s not—” *the owner suddenly walks in front of me* “— Oh, he’s here now!”

    Boss: “Good. Wait two minutes, then go inside and… enjoy.” *click*

    (A couple of minutes later I go inside. The clerk sees me, and in front of about six or seven other customers, starts shouting at me.)

    Clerk: “WHAT DID I TELL YOU? DO YOU REALLY WANT ME TO CALL THE COPS? I’M TIRED OF—”

    (Suddenly, the boss comes out of his office and approaches the clerk.)

    Boss: “COME. WITH. ME. NOW.”

    (They go to the back. A few minutes later the clerk comes back with a pale face and his boss standing four feet from him, very angry.)

    Clerk: “I’m sorry from the inconvenience, sir. Here’s a new phone for your boss…”


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