• An Understanding Disability - 819 votes
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    The Meat Of The Problem Is Not The Meat

    | Tampere, Finland | At The Checkout, Food & Drink, Ignoring/Inattentive

    Me: “Two €2 cheeseburgers please.”

    Cashier: “Would you like to have cheese on them?”

    Me: “…Yes?”

    Very Sour About The Lemonade

    | England, UK | Awesome Workers, Bosses & Owners, Food & Drink

    (It’s late and my heavily pregnant wife has asked me to pick up some food on the way home.)

    Me: “Hi, can I get a [meal] with a Coke, and a [meal] with a lemonade.”

    Speaker: “I’m sorry, we do not serve lemonade.”

    Me: “Oh, okay. What drinks do you have without caffeine in?”

    Speaker: “Err. We have Coke and diet Coke?!”

    Me: “Sorry, without caffeine?”

    Speaker: *sighs* “Hang on, I will get a manager.”

    (A moment later…)

    Manager: *gruffly* “Yes?”

    Me: “Yes, sorry to be a pain, but I was asking about caffeine free drinks. Is your Coke caffeine-free?”

    Manager: *sighing* “No, sir. You can have water, Sprite, or orange juice.”

    Me: “Sprite, yes, that what I was after.”

    Manager: *even more gruffly* “Next window, please.”

    (I dutifully drive round to pay.)

    Speaker: *sharply* “You know when you order you should be more clear. How was I supposed to know the Sprite was lemonade?”

    Me: *taken aback* “Err, it’s fizzy, clear, and tastes of lemons. That should have given you a pretty good clue.”

    Speaker: “Well, I just got told off because of—”

    Manager: “[Speaker], over here please!”

    (I drive to the next window; I’m tired and just want my food.)

    Manager: *suddenly much happier* “Here is your order, sir. I apologise for my staff. They shouldn’t speak to customers that way. I wasn’t aware of your original order.”

    Me: “No, that’s fine; I can see how she might have gotten confused.”

    Manager: “No, it isn’t. I personally sit down with each member and explain the menu to them. This won’t happen again.”

    (Happy but feeling slightly guilty I drove off. I didn’t go back to that location for several weeks. When I did, I spotted the same woman behind the counter. Seeing me she darted off to the back, where the same manager as before half-led, half-pushed her back to the counter. He stood right behind her during the whole transaction. It was the most insincere service I have ever received, but great to see someone being held accountable for their action, and a manager doing his job properly.)

    Common Sense On A Diet

    | Dudley, England, UK | Employees, Food & Drink

    (My sister takes me through a fast food drive-thru near us.)

    Sister: “Can I order two six-nugget meals, one diet coke, and one full-fat coke?”

    Staff: “Sorry. We don’t do full fat. Only normal.”

    Be The Change You Want To Give In The World

    , | NC, USA | At The Checkout, Money

    (On my way home from college, I’ve stopped at a popular sandwich chain for lunch. The cashier looks to be about my age.)

    Cashier: “That’ll be $8.28.”

    (I hand her a $10 bill, a quarter, and a dime. She takes her sweet time examining the coins, before pulling out a calculator.)

    Me: “…it’s just two dollars and seven cents.”

    Cashier: *after confirming on the calculator* “Oh, so it is!”

    (I worry about my generation.)

    Taking Disorders

    | MI, USA | Bosses & Owners, Employees, Food & Drink, Ignoring/Inattentive

    (I go through the drive-thru for our dinner. When I get home, I discover my wife’s burger is wrong. I return to the store.)

    Me: “I went thru the drive-thru a few minutes ago, and this is supposed to be a hamburger, but there’s cheese on it.”

    Manager: “Sir, I am so sorry. We’ll fix that right away.” *tells cook the correct order*

    (Another customer walks up.)

    Other Customer: “Excuse me, this is not what I ordered.”

    Manager: “I’m so sorry, ma’am, let me fix that.” *tells the cook correct order*

    (A few minutes pass.)

    Manager: “Here you are, sir. Again, I’m sorry for the mistake.”

    (As I turn to leave, another customer walks up to the counter.)

    Another Customer: “Hey, I just went through the drive-thru and my order is wrong.”

    Manager: *turns to the back* “WHO’S TAKING ORDERS BACK THERE?! THIS IS RIDICULOUS!”

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