Me: “Thanks, lovey! Have an awesome day!”

Customer: “Excuse me for being so forward, but are you happy here?”

Me: “I suppose so, although doing the same thing for five years gets a little tedious! Why do you ask, if I may?”

Customer: “Well, I’m a manager at [popular coffee chain] and they’re opening a new store in the area, and I’d love to have you come and join my team!”

Me: “Woah, really?! You’re offering me a job? Why?!”

Customer: “Your customer service is absolutely outstanding! Every time I’ve been through here you’ve always had a smile on your face and you’re always so happy to see us! You’re just the sort of person we’re looking for! I got really worried when you went on holiday, I thought you’d left! I’m sure your colleagues will tell you I’ve been asking after you!”

Me: “Haha, so you’re the lady that was looking for me? I thought I’d done something wrong! Wow! This is amazing! I’d love to come and work with you! Where should I apply?”

Customer: “Oh, don’t bother with that, the job’s yours! How much notice do you need before you can leave here?”

Me: “About a week, I think.”

Customer: “Right. I’d go and hand your notice in now and next week we can start your training!”

Me: “Oh my gosh! Thank you so much!”

(I immediately handed my notice in and have now been working for the coffee chain for about two weeks. It just goes to show that good customer service and a smile can really pay off!)

(Note: Two friends and I are at a fast food drive-thru.)

Employee: “Order when you are ready.”

My Friend: “Six cheese burgers and three sweet teas.”

Employee: “One sweet tea and three burgers?”

My Friend: “Six cheese burgers and three sweet teas.”

Employee: “Okay, five burgers and two sweet teas.”

My Friend: “…No. Six cheese burgers and three sweet teas.”

Employee: “Seven burgers and five sweet teas.”

(My other friend gets so frustrated he just jumps out of the car and takes a walk so he doesn’t rage. My friend who is ordering repeats order and the employee finally gets it right. We drive around to pay and get our food.)

Employee: “So that was five sweet teas and seven burgers, right?”

(My friend is physically straining to not scream, but calmly and slowly repeats the order.)

My Friend: “No. It’s six cheese burgers and three sweet teas.”

(Unsurprisingly, when we finally get our food, we counted seven burgers. At that point, all we could was sit in the car laughing at the extra burger!)

(I’m returning to a fast food restaurant after they had previously messed up my order. The manager greets me and orders a replacement meal for me.)

Manager: “Hey, [employee], I need one double cheeseburger and one stuffed burger, a medium fries, and two—”

Employee: “I don’t see none of this on the order screen!”

Manager: “I didn’t ring it up; that’s why. It’s a replacement meal.”

Employee: “And why should I make it?”

Manager: “Because I said so!”

Employee: *mimics* “Because I said so!”

Manager: “Just do it!”

Employee: “How do I know that ticket ain’t fake? I don’t see no customer!”

(By this time, I have already moved away from the registers to sit and wait for my food.)

Manager: “Do you seriously want me to inconvenience the customer by bringing her all the way to the kitchen so you can see her?”

Employee: “Oh, f*** you.”

(As I go to get my food finally…)

Manager: *sighs* “I hate being this young and a manager. No respect whatsoever.”

(I’ve just begun my shift, so I speak to my manager to check on things.)

Me: “Is there anything I need to know, like anything we’re out of, can’t make, or trying to push?”

Manager: “No.”

(The manager walks away, totally emotionless and uninterested. Note that I’m at the drive-thru register, far away from everything else in the restaurant.)

Customer: “Yes, I’d like two [ice cream product] please.”

Me: “Your total is [amount]. Please pull forward to the first window.”

(Suddenly, I hear my manager shout from the front of the store.)

Manager: “WE DON’T HAVE ICE CREAM!”

(I have just finished ordering a pita and am next to the till waiting behind a person paying for their order. There is one person making the pitas, and two people by the till.)

Cashier #1: “Well, I’m off for the day.”

(Cashier #1 promptly moves into the back. Cashier #2 has finished handing the customer in front of me their order and is now looking at the food station behind the counter. I wait patiently for Cashier #2′s attention so I can pay for my order.)

Me: “Excuse me.”

(Cashier #2 ignores me and continues moving behind the counter. By now, I have been waiting for at least 10 minutes to pay for my food.)

Me: “Excuse me, can I please pay for my food?”

Cashier #2: “…”

(In desperation, I address the server preparing the food.)

Me: “Excuse me, can I please pay for my food?”

(The server glances at me, and then looks at the cashier.)

Server: “Why haven’t you helped this lady yet?”

Cashier #2: ”I am not authorized to handle the till.”

Server: “Move over…”

(The server promptly takes over the till and allows me to pay for my food.  Meanwhile, Cashier #2 still hasn’t moved; she’s staring at a piece of paper I assume to be the schedule.)

Cashier #2: “…Can I go on break?”

Related:
Not Ever Working, Part 13
Not Ever Working, Part 12
Not Ever Working, Part 11
Not Ever Working, Part 10
Not Ever Working, Part 9
Not Ever Working, Part 8
Not Ever Working, Part 7
Not Ever Working, Part 6
Not Ever Working, Part 5
Not Ever Working, Part 4
Not Ever Working, Part 3
Not Ever Working, Part 2
Not Ever Working