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    Their Service Skills Don’t Cut (Out) The Mustard

    , | Denver, CO, USA | Employees, Food & Drink, Ignoring/Inattentive

    (It’s been a long day, and I just want some quick dinner so I pull into the drive-thru.)

    Me: “Can I get a pretzel burger with no mustard, please?”

    Worker: “That doesn’t come with mustard. It comes with lettuce, tomato, onion and honey mustard.”

    Me: *facepalm* “No honey mustard then, please.”

    (Sure enough, when I get home and take a bite out of my burger, it still has honey mustard on it.)

    Having Beef With A Lack Of Chicken

    , | Mexico City, Mexico | Employees, Food & Drink

    (My parents and I have an order to go, receive it, and leave. Upon detecting something funny, we go back to complain.)

    Employee: “Was there something wrong with your order?”

    Dad: “Look at it, and you tell me.”

    Employee: *upon re-opening the wrapped burger clearly labeled ‘chicken teriyaki’’* “…There is no meat.”

    An Extra-Large ‘Helping’

    , | TX, USA | At The Checkout, Awesome Workers, Food & Drink

    (I’m in the drive-thru for a Mexican food fast food place and just pulled up to the speaker box, which has a screen below that displays the order.)

    Employee: “Welcome to [Fast Food]! My name is [Employee]. Can I take your order?”

    (I give me order and notice he put the drink in wrong, putting in an ‘XL’ drink when I just wanted a ‘L.’)

    Employee: “Does everything look right on the screen?”

    Me: “Actually no, I wanted a large not an extra large.”

    Employee: “Oh, sorry. Let me fix that for you.”

    (It changes to the large drink I wanted on the screen.)

    Employee: “Does it look correct now?”

    Me: “Yes, it does.” *jokingly* “Though, if you want to you can give me an XL for the price of a large.”

    Employee: *chuckling* “That’ll be [Price]. Please pull up to the second window.”

    (I wait a little bit in line, but when I make it to the second window and hand him my card, I get handed an XL drink.)

    Employee: *smiling* “I went ahead and got you that extra large for the price of a large.”

    Me: “You didn’t have to have to do that.”

    Employee: “No, you help me out quite a bit at [Place where I work]. It’s the least I can do.”

    Me: “Okay…”

    (It’s so nice when employees are willing to help out each other in the field of customer service… Now if only the customers helped us out in return.)

    Needs Half A Voice Of Reason

    , | Cleveland, OH, USA | Bad Behavior, Bosses & Owners, Health & Body

    (I have lost most of my voice and go to see the doctor to make sure that I am not contagious and can safely go to work. The doctor clears me, but tells me that I should probably get some rest instead. Knowing we’ll be busy, I go to work and spend 11 hours helping customers, cleaning, and doing my regular job duties. Because it’s the holidays, we are especially busy, so I skip my lunch and dinner breaks. At the end of the night, my regular manager compliments me on my performance and gives me meal vouchers for skipping my breaks and helping out. Right after this, I get called into the general manager’s office for a chat. Note that my already hoarse voice is now just the barest whisper since I’ve been talking to customers all day and evening.)

    Me: *whispering as loudly as possible* “[General Manager], you wanted to see me? Is something wrong?”

    General Manager: “No, everything’s great. I just wanted to talk to you about your performance today.”

    Me: *thinking he’s going to compliment me* “Oh, I didn’t mind skipping my breaks or anything. We were really busy!”

    General Manager: “No, it’s not that. I’m just really disappointed in you.”

    Me: “What? Why?”

    General Manager: “How dare you come in here with half a voice. That’s not the image we want to project about [Company]!”

    Me: “But I was cleared by the doctor. I’m not contagious. Next time should I take the day off instead?”

    General Manager: “Don’t worry about it. You’re fired. Take your things and leave immediately. And you owe us $5 for your work shirt.”

    (This was only the second week the restaurant had been open, and the general manager had fired at least a dozen people for similar things so far. The website says that the company treats its employees like beloved family!)

    A Good Demonstration Of Bad Automation

    , | Germany | Employees, Food & Drink, Ignoring/Inattentive

    (I’m at a store of a popular sandwich chain where they prepare the food as you order. As a semi-regular, I recognize most of the employees. This guy, however, is new to me. He flashes me a friendly smile as I get to the counter.)

    Me: “Hi there. Would you make me two large subs on white bread with turkey and ham, with cheddar on both of them, please?”

    (He grabs one sub and starts preparing it.)

    Employee: “Sure thing. And would you like that toasted?”

    Me: “Yes, please.”

    Employee: “And what kind of cheese?”

    Me: “Cheddar. On both of them.”

    (He looks confused for a second, then turns to the bread and hovers with his hand over it.)

    Employee: “What kind of bread for the second one?”

    Me: “It’s the same as the first.”

    Employee: “Oh, right.” *grabs the white bread and prepares it* “And what kind of cheese?”

    Me: “Cheddar. Both are pretty much exactly the same, save for the sauce.”

    Employee: “All righty! You wanted that toasted, right?”

    Me: “Yes, please.”

    Employee: “Both of them?”

    Me: “Yes, they’re the same.”

    Employee: *after he put the subs in the toaster* “Sorry, I spilled some of the cheese on one of them.” *he looks at me expectantly but does nothing*

    Me: “That’s all right.”

    Employee: “And what else would you like on that?”

    Me: “Both with lettuce, onions, peppers ,and olives, please.”

    (He nods and begins putting tomatoes on the sandwich.)

    Me: “No tomatoes, please.”

    Employee: *laughing insecurely* “Oh, I’m sorry, it’s just that row is basically what I have to put on everything.”

    Me: “That’s okay. Automatism sometimes gets the best of us, huh?”

    Employee: *staring at the vegetables for a second* “What did you want on that, again?”

    Me: “Onions, peppers, olives.”

    Employee: “Oh, right.” *he forgets the olives and goes for the sauces*

    Me: “Olives, too, please.”

    (Since he already forgot that I wanted the same on both subs, the same process repeats with the second one.)

    Employee: “Sorry, right. And what kind of sauce would you like?”

    Me: “The chipotle on one, mayo on the other. Easy on the mayo, please.”

    Employee: “Sure thing.” *prepares the chipotle* “And aioli for the other?”

    Me: “Regular mayo, and about half the amount you’d usually put on there, if that’s okay.”

    Employee: *proceeds to cover half of the sub length-wise, and looks at me expectantly*

    Me: *internal face-palm, but getting impatient* “Yeah, sure. That’s all right, I guess…”

    (As he rings me up, chipper as before, I notice he rings my order up as to eat there – without asking me.)

    Me: “I’d like that for take-away, please.”

    Employee: “Oh! Sure, sorry. Most people just eat here.”

    Me: “Yeah, sorry. Should’ve said that earlier.” *thinking ‘not that you’d remember if I had’*

    Employee:“That’ll be [price], please.”

    Me: *as I hand him the money, smiling* “Been a long day, huh?”

    Employee: “What do you mean?”


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