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    Pressing For Cash When Pressed For Cash

    | Henderson, NV, USA | Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful, Money

    (My husband and I stop by a gas station to fill up after picking up my daughter from her grandma’s. I’ve had my card number stolen from this location before, so I decided that I was going to go ahead and pre-pay inside while my husband waited by the pump.)

    Clerk: “What’s up?”

    Me: “I just need $30 on pump three, please.”

    Clerk: “Okay, hold on.” *hits buttons on screen* “Cash or card?”

    Me: “Card, please.” *I pull out my card, ready to swipe*

    Clerk: “Oh, s***. Yeah, I pushed cash. It’s already gone through. Hold on, let me get my manager.”

    (He turns to the side and the manager is just on the register next to him.)

    Clerk: “Yeah, um, I hit cash, but it was supposed to be card.”

    Manager: “All right, I’ll fix it.” *pushes buttons on screen* “Hey! $4.05 has already been pumped!”

    Me: “What? Oh! My husband must have already started pumping.”

    Manager: “You have to pay cash now.”

    Me: “I don’t have cash because I was planning on using my card. It wasn’t—”

    Manager: “You pay cash now!”

    Me: “I don’t HAVE cash! I need to use my card! Your clerk is the one who let it go through as cash!”

    Manager: “What about your husband? Does he have cash? You need to pay in cash, now!”

    Me: “No, my husband doesn’t have any cash. That’s why I was going to use my card! You really can’t do anything about this?”

    Manager: “Fine, you do cash back!”

    Me: “Well, do you have an ATM?”

    Manager: “No, you can do cash back at the register.”

    (He sets up the register to do a cash back charge of $4.05, but he adds a $0.25 charge to the total. I assume it’s a fee for doing cash-back only. He tells me to swipe my card for the cash back and I do so.)

    Manager: “Okay. Now, how much do you want?”

    Me: “Well, I guess $25. Pump three.”

    Manager: “Okay, go ahead and swipe card.”

    (I swipe my card and it goes through just fine, then he hands me my receipt.)

    Manager: “Next time have cash!”

    (I take a look at my receipt and it shows the $0.25 charge as a ‘grocery item.’)

    Me: “Wait, what’s with this 25-cent charge?”

    Manager: “That’s the stupid fee, for messing up our register. Now move; I need to get the next customer.”

    Me: “Excuse me? I don’t think so! This all started because your employee hit the wrong button! 25 cents may not be much, but I can’t afford to waste even a penny. Give me my 25 cents back!”

    Manager: “Fine.” *tosses a quarter at me* “Now get out!”

    (I took my change and receipt and left. I hate that gas station. Too bad it’s the only one in the area.)

    How To Win The War Against Telemarketers, Part 5

    | Madison, WI, USA | Coworkers, Employees, Liars/Scammers, New Hires

    (I’m the general manager at a gas station. We’ve always had problems with scammers trying to activate gift cards over the phone, but lately they’ve gotten a lot more annoying. I’m working with a new hire when I answer the phone. We’re both fluent in sign language.)

    Me: “Hello, this is [Store]. How can I help you today?”

    Caller: “Hi, I’m from [Company] customer support. We’ve received an automatic error report from your location, and I’m calling to confirm. Did you recently have trouble activating a gift card?”

    Me: *signs* “It’s a scammer.” *out loud* “No, not that I’ve been aware of.”

    Caller: “Hmm, that’s odd. Can you please ring up a gift card and check the activation code?”

    New Hire: *signs* “Can I mess with him? Pretty please?”

    Me: *signs* “Sure.” *out loud* “Here, let me get my manager.” *passes the phone*

    New Hire: “‘Dirty Dan’s House of Hookers,’ you got the dough and we got the blow! How can I help you today?

    Caller: *hangs up*

    (He’s a keeper!)

    How To Win The War Against Telemarketers, Part 4
    How To Win The War Against Telemarketers, Part 3
    How To Win The War Against Telemarketers, Part 2
    From Not Always Related:
    How To Win The War Against Telemarketers

    His IQ Is Under 18

    | CA, USA | At The Checkout, Employees, Extra Stupid

    (It is 2013. I am 20 years old and I stop buy the gas station store on my way back from a walk.)

    Me: “Can I get a $2 scratcher ticket, please.”

    Cashier: “Can I see ID?”

    Me: “Sure!” *shows ID that clearly states my birthday and in big letters: ’18 in 2011′*

    Cashier: *stares blankly* “You are over 18?”

    Me: “Yes. I was born in 1993.”

    Cashier: *looks down at ID again* “So you are over 18?”

    Me: “Yes. I am 20. I turned 18 two years ago.”

    Cashier: *looks at me really confused and back down at my ID*

    Me: *slightly frustrated* “I was born in 1993, it is 2013. It has been 20 years.”

    (By this point another customer has gotten behind me in line and witnessed the exchange.)

    Cashier: *blankly* “So you are over 18?”

    Next Customer Behind Me: “Dude, she is clearly over 18! Just give her the d*** ticket already!”

    (After looking at my ID again and handing back my ID really tentatively, the cashier finally sells me the ticket. I grab it and as I rush out. I mutter thanks to the other customer. I am guessing the cashier was either having a long day, or was just really bad at simple math.)

    Reinvent The Simple Comment

    | OK, USA | Bizarre/Silly, Employees, Ignoring/Inattentive

    (A few weeks earlier I refilled a propane tank at a branch of a huge, multi-national oil/gas corporation. The clerk was a pleasant older gentleman whose demeanor totally cheered me up. I thought I would put in a good word so I asked for a comment form. I filled it out and mailed it. I get a phone call.)

    Representative: “Hi. I’m [Name] with [Oil Company].”

    Me: “Hi. Anything I can do for you?”

    Representative: “We’re just trying to figure out your complaint.”

    Me: “What complaint?”

    Representative: “You sent us a complaint.”

    Me: “I sent a comment card. The clerk that day was very nice and helpful.”

    Representative: “…”

    Me: “It wasn’t a complaint.”

    Representative: “I’m not sure how to file this.”

    Getting Carded Is A Lottery

    | KS, USA | At The Checkout, Employees

    (I’m at the gas station late at night with my sister. I decide to buy a lottery ticket.)

    Me: “Hi. I’d like [lottery ticket].”

    Employee: “Here you go!”

    Sister: *teasing* “Aren’t you going to card her?”

    Employee: *looks at me* “Do you want me to card you?”

    Me: “No. I don’t have my I.D.”

    Employee: “Alright! Enjoy your ticket!”

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