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    There Is Such Thing As A Free Meal

    | NY, USA | Awesome Workers, Employees, Money, Tourists & Travel

    (I have an awful flight with multiple stop-overs, also requiring me to spend the night at an airport hotel, which I’ve pre-paid. Since I live in Canada I don’t have US dollars on me, while I also forget my credit card. I arrive at the hotel tired and extremely hungry since my last meal was over 24 hours ago and the airplane didn’t serve food.)

    Concierge: “Good evening. How are you?”

    Me: “I’m fine, thanks. You don’t happen to take Canadian dollars for room service, do you?”

    Concierge: “I’m sorry, but we don’t. You also won’t be able to change your money because it’s too late in the evening. Are you hungry?”

    Me: “Actually, I’m starving but I suppose I’ll have to tough it out.”

    Concierge: “Have you eaten today?”

    Me: “I haven’t, but I’ll just get something tomorrow morning.”

    Concierge: “No, that won’t do! Would you like my dinner? It’s only a microwave meal but better than nothing!”

    Me: “No, no, that’s fine! I can’t eat your dinner. You’re working!”

    Concierge: “My shift is almost over. Seriously, you can have it! It’s not a problem!”

    Me: “Well, if you’re sure about this I’d be very glad to accept your offer.”

    Concierge: “Absolutely! I’ll just get you checked in first and then I’ll see about that dinner.”

    (The concierge then proceeded to warm up her dinner in the staff microwave and even gave me her soda and an apple! It was one of the nicest things a stranger has ever done for me. I left a thank-you note with the day concierge when I left the next morning and I hope she knew how much I appreciated her kindness.)

    Inn-describably Bad

    | Iowa City, IA, USA | Employees, Ignoring/Inattentive, Lazy/Unhelpful, Tourists & Travel

    (I book and pay for a hotel room for myself and three friends. Unfortunately we hit bad traffic on the way there and don’t arrive at the hotel until late. As there were four of us, I had reserved two queen-size beds and since we don’t smoke, asked for a non-smoking room.)

    Desk Clerk: “I’m sorry. We didn’t think you were coming, so we gave your room

    away and we don’t have any more non-smoking rooms left.”

    Me: “Whatever. We’re tired and it’s the middle of the night. A smoking room will have to do, I guess.”

    (The desk clerk gives us the keys and we go to the room. We try to get in, but the keys don’t seem to be working. Then the door opens and there’s someone standing there.)

    Other Customer: “Can I help you?”

    Me: “I’m sorry, the desk clerk gave us keys to this room and told us we were

    staying here.”

    Other Customer: “They gave you a key to an already occupied room?”

    Me: “Apparently so.”

    Other Customer: “Wow…”

    Me: “Yep, time to go talk to them again.”

    (I go to the check in desk.)

    Desk Clerk: “Hey, is everything okay with your room?”

    Me: “Not exactly. Someone is already in that room. Luckily they had the deadbolt on or that could have made for a more awkward night.”

    Desk Clerk: “Oh! There isn’t supposed to be anyone in that room and that was the last queen sized room. All we have left is a smoking king size room.”

    Me: “Whatever. We just need to sleep.”

    (The desk clerk gives me new keys and tells me the room number. We go in and set up our air mattress and go to put away leftovers from our dinner. Upon opening the fridge, it is warm (due to being unplugged) and smells awful as it has some rotting lunch meat in it. I turn to my friends.)

    Me: “We are never staying in this hotel ever again.”

    Needs Serious Help

    | USA | Coworkers, Ignoring/Inattentive

    (My coworker is a nice person but she can be a bit over enthusiastic sometimes.)

    Customer: *looking around*

    Coworker: “Hi, Need help?”

    Customer: “Oh, no, I’m staying here. I’m looking for someone.”

    Coworker: “What room are you in?”

    Customer: “[Room].”

    Coworker: “Oh, okay.” *calls out to me* “Come here! [My Name], come help her!”

    Me: “…Huh? Me?”

    Customer: “I said, I’m fine. I’m just waiting for someone.”

    Coworker: “[My Name]! She needs help! Now!”

    Me: “She said she was fine…”

    (There is an awkward pause of us three just staring at one another.)

    Customer: “Oh, there she is!” *runs off*

    Coworker: *yells after her* “Happy to help! Have a nice day!”

    Me: “…”

    Coworker: *to me* “Why didn’t you help her? You made me look like an idiot!” *flounces off*

    Those Aren’t Moneybags Under His Eyes

    | Chicago, IL, USA | Bosses & Owners, Money

    (I work front desk at an offshoot brand of a well known hotel chain. I wear glasses, which are broken and taped at the corner. I’m relatively new to this job, and as such, my vision coverage hasn’t kicked in yet, meaning I haven’t been able to get them replaced. The owner has apparently complained behind my back to our GM that my glasses look ‘unprofessional.’)

    Owner: *sarcastically* “Do we have to take up a collection to get you some new glasses?”

    Me: *uncomfortably chuckling* “No, sir. I’m just waiting for my insurance to kick in so I can get some new ones.”

    Owner: “Why haven’t you just replaced them?”

    Me: “Well, because I can’t afford them on my own.”

    Owner: “Well, why not?”

    Me: “… I think that’s up to your payroll.”

    Plenty Of Room For Improvement

    | SC, USA | Bosses & Owners, Ignoring/Inattentive, Money

    (About two weeks after from returning from a vacation, I get an irate phone call from the manager of a hotel that had given us one night free based on the problems we had. The manager was calling to tell me that I had lied to get the free night.)

    Manager: “There was no reason for you to get a free night. There was nothing wrong with the room.”

    Me: “Well, I had to have emergency surgery at a local hospital. I stayed in the hospital one night and joined my husband in your hotel the second night. When I got to the room, all I wanted was a shower and a clean bed. But the room hadn’t been cleaned and all the towels were gone.”

    Manager: “That is NOT true. Your room was cleaned!”

    Me: “Well, if the room was cleaned then why will your security cameras show us going downstairs to get towels from the front desk? Plus, we didn’t ask for the free night. The woman checking us out offered it to us based on our comments.”

    Manager: “Well, then, your room wasn’t cleaned because you had the ‘Do Not Disturb’ sign out. It is fraud that you took a free night complaining about the room not being cleaned when you had the sign out. That’s why no one cleaned your room.”

    Me: “Well, I know we didn’t have the sign out because my son collects those signs and my husband already put it in a suitcase to give him.”

    Manager: “The sign WAS out!”

    Me: “Okay, then I wish to clarify my complaint. IF the sign was out, which it wasn’t, but IF the sign was out, then I am complaining because a maid saw the sign, came in, took our towels and left. No one should be in our room if the sign is out.”

    (The manager is silent but I can hear her fuming. I guess she’s had a lot of ‘free’ nights given out due to bad service at her hotel.)

    Me: “So, which is it? You didn’t clean my room or you violated the ‘Do Not Disturb’ sign?”

    (That pretty much ended the conversation right there.)


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