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    Someone Needs Some Brain Surgery

    | Chicago, IL, USA | Employees, Health & Body, Ignoring/Inattentive, Lazy/Unhelpful

    (I had a morning appointment where the doctor scheduled a surgery for a month later. At the time, he requested that I make my post-op appointment on my way out, so that I would be on his schedule and get the time I wanted. Later in the day, I noticed that the receptionist scheduled the appointment for two weeks PRIOR to my surgery, so I called in.)

    Receptionist: “[Doctor]’s office. How can I help you?”

    Me: “Hi! I was in earlier today and [Doctor] recommended a surgery. We’ve scheduled that for date], and he asked that I also schedule my post-op for two weeks after [date]. But, I just checked my appointment card, and you’ve scheduled me for two weeks BEFORE my surgery.”

    Receptionist: “Well, ma’am, I see here that you are scheduled for a post-op appointment on [date]. That is two weeks after your surgery.”

    Me: “No, I’m sorry, but it’s two weeks BEFORE. My surgery is [date next month].”

    Receptionist: “No, I have you here for surgery today. You had surgery this morning.”

    Me: “No, I didn’t. I think I would remember a major surgery requiring general anesthesia…”

    Receptionist: “My records say you had surgery today.”

    Me: “Well, your records are wrong. Can you please update them and reschedule my post-op appointment to [date in six weeks].”

    Receptionist: “No, your records say your surgery was today, so your post-op must be in two weeks.”

    Me: “Can I talk to the nurse?”

    The Boss And His Web Of Lies

    | Sydney, NSW, Australia | Bosses & Owners, Extra Stupid, Pets & Animals

    (I’m at work and find a spider in my clinic room. I gently nudge the spider onto a piece of paper and walk outside to release it on a tree. My boss sees me come back in.)

    Boss: “Why did you let the spider go? I would have smashed it with my hand.”

    Me: “You shouldn’t kill spiders because they’re your friends. They eat all the flies and mosquitoes that you hate.”

    Boss: “Nope. I say smash first and clean up later.”

    (My boss walks away and comes back.)

    Boss: “Say… HOW do spiders catch flies and mosquitoes?”

    (I’m not sure whether this is a trick question but my boss honestly looks puzzled.)

    Me: “They… build… a… web.”

    Boss: “Oh, is that it? No, I mean HOW do spiders CATCH those flying insects?”

    Me: “Spiders build a web which traps the insects when they fly into it.”

    Boss: “Right. No, I knew that.”

    (My boss walked away looking a tad embarrassed. I’m not sure how he finished primary school science, especially as he was always boasting about how intelligent he was.)

    Bigotry Is A Bitter Pill To Swallow

    | Seattle, WA, USA | Bigotry, Employees, Health & Body

    (I am at a health clinic trying to get some care. I am a transgender man, so this sometimes proves aggravating.)

    Nurse: “So, what are you here for again?”

    Me: “I need to be on the pill or get an IUD.”

    Nurse: *after giving me the side-eye* “Um, no.”

    Me: “I get that I don’t look like a woman, but I assure you I can still get pregnant.”

    Nurse: “Yeah, I’m going to have to go ask the doctor what to do here.”

    Me: “Really?”

    (I sit for the next 20 minutes as they ‘sort it out.’)

    Nurse: “I talked to the doctor, and he’s not comfortable treating you at all.”

    (Turned out they didn’t want to give me contraception at all. I ended up going to the local Planned Parenthood who were more than happy to serve a transgender man, and had cheaper, more abundant, options anyway. I still had to pay for that crap doctor’s appointment, too.)

    Bedside Manner-less

    | Dover, DE, USA | Bad Behavior, Health & Body, Ignoring/Inattentive, Lazy/Unhelpful

    (I’m 15 years old and am noticing that a mole I’ve had since birth on my stomach area is becoming red and inflamed and is extremely sensitive to the touch. I tell this to my mother, and she arranges a dermatologist appointment.)

    Doctor: *to me* “So, are you [Mom]?”

    Me: “No, I’m [My Name]. My mom just made the appointment.”

    Doctor: *nods* “Okay, then, what’s the problem?”

    Me: *lifting my shirt just enough to show the mole, which happens to be inflamed and red at the time of the appointment* “This mole on my stomach’s been really sensitive lately. It’s inflamed and red and just the fabric of my shirt moving against it hurts a lot.”

    Doctor: *pokes the mole* “Well, it doesn’t look like cancer.”

    (While I was relieved to later have a biopsy done and hear the results were cancer-free, I never really felt all that comfortable hearing the news from this doctor.)

    Very Bad Reception, Part 7

    | Adelaide, SA, Australia | Bad Behavior, Criminal/Illegal, Employees, Family & Kids, Health & Body

    (I am 16, and have a condition that I’m currently getting treated with ultra-violet light. I have to stand in a light box. On this day, I finish up and go to reception to pay my bill. There is no one there. I ring the bell, and end up waiting about 10 minutes. No one comes to the desk. I call my mum.)

    Me: “Mum, I’ve been standing at reception in the doctor’s office for 10 minutes, and no one is here. No other patients, no one. I don’t know what to do. Could you please drive past on your way home and pay the bill for me? If I stay any longer, I’ll miss my bus to work.”

    (My mother reported this next part of the story to me.)

    Mum: “Hi, I’m here to pay the bill for [My Name]. She was here earlier today and no one was around when she left.”

    Receptionist #1: “Oh, HER. We’ve been talking about that disgraceful girl all day. You should be ashamed.”

    Mum: “Excuse me?!”

    Receptionist #2: “Fancy running out without paying. She claims there was no one here? What a load of rubbish. I hope you are proud, raising such an irresponsible girl.”

    Mum: “I’m here to pay her bill. Now, how would I know to do that if she hadn’t have called me, upset, worried that she couldn’t pay?”

    Receptionists: “Um…”

    Mum: “That’s right. I’m here because, after waiting here for 10 minutes to pay, she called me, upset because she was going to miss her bus to work. I’m here because she did the only thing she could do. Would you like to rethink your accusations?”

    (The receptionists went about the rest of the transaction in an angry silence. What they didn’t know is that my mother was friends with one of the casual staff at the surgery. We found out later that the receptionists had gone out for lunch and forgotten I was there. The big speech about me doing a runner was so that the doctors wouldn’t know they’d left the desk unattended. Nothing says guilt like an aggressive overreaction!)

    Related:
    Very Bad Reception, Part 6
    Very Bad Reception, Part 5
    Very Bad Reception, Part 4


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