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    It Has Fallen In Shadow

    | San Francisco, CA, USA | Bizarre/Silly, Coworkers, Health & Body

    (At work, we have a mass emailing list to email everyone in our SF office. One day, this email comes through…)

    Subject Line: “Careful going out the [Street Name] door…”

    Body: “There’s a poo hidden in the shadows.”

    The Help(less) Desk

    | USA | Employees, Ignoring/Inattentive, Technology

    (I need to get a particular set of files put on my work computer in order for one function of a program to work. I email a screenshot to my boss, who forwards it to the programmer. The programmer tells both of us that he’s no longer allowed to do installs like that and that I’d have to contact the help desk. I forward the entire email chain to the “help” desk, and five minutes later, a techie responds.)

    Techie: “I can fix that error message, I’ll need to remote into your computer and it’ll take me about 15 minutes to do the work. When is a good time?”

    Me: “1:00 would be fine, but just to confirm, it’s not an error message. It’s the fact that I don’t have the files I need for such-and-so task.”

    Techie: “Oh, that would be a different problem. We’ll try fixing the error first and then if that doesn’t work, we’ll send it on to the correct approver for that function.”

    Me: “That is NOT the problem, but whatever.”

    (At 1:00, the phone rings and Techie introduces himself and takes control of my computer. He is clearly puzzled, as he starts by trying one thing, then tries something else, then does something completely different, none of which have anything at all to do with the problem.)

    Techie: “Bear with me; I just recently started doing these types of tasks.”

    (For the next fifteen or so minutes, he fumbles around, reinstalls a program, discovers he did it wrong, uninstalls it, and reinstalls it again.)

    Techie: “Now, let’s see about cleaning up some of these shortcuts.”

    Me: “Wait, what? What the f*** do you think you’re doing? If I have shortcuts on my desktop, it’s because I NEED them! Don’t you touch them!”

    (I finally get him to leave my shortcuts alone, and he directs me to retry the action that had caused the problem. Of course the program errors and shuts down again, because all he did was uninstall and reinstall the program. He didn’t load the specific files I need.)

    Techie: “Oh, that means that your supervisor just didn’t give you permission in that program to do that function. I’ll email him and explain it.”

    Me: “Um, no. This is NOT something my supervisor can do in the program. Please contact the programmer to find out what is needed, because you clearly have no clue what you are talking about.”

    Techie: “Nope, it says right here in our documentation that your supervisor needs to give you permission in the program.”

    (He immediately hangs up the phone. Five minutes later, my boss comes over with a baffled look on his face, after receiving the email. I explain, and he goes back to his desk and emails the programmer again. The programmer emails the techie, and two hours later, the techie emails me to tell me that he had finally figured out the problem and when can he remote in again. We arranged it for 3:30, and right on the dot, the techie calls me up. He tells me some cock-and-bull story about how he worked SO HARD to figure out the problem and finally got the solution, as I hear him clicking away in the background. The only thing is, though, I’m watching my monitor, and it never changes to indicate that he has remoted in. The clicking and the monologue go on for another ten minutes or so, then techie announces happily:)

    Techie: “There! All installed! If you’ll just do CTRL-ALT-DEL and log back in, I’ll have you test it.”

    Me: “I’ve never been logged out.”

    Techie: “Sure you have, I logged in under my own ID on your computer and I installed all those files you needed.”

    Me: “Nope. I’ve been watching for the past ten minutes, and nobody has remoted in.”

    Techie: “Yes, I did. I installed all those files!”

    Me: “Are you sure you were remoting into the right computer?”

    Techie: “Of course I am! Your computer is named [LASTNAME_WRONGFIRSTNAME].” *pause* “Oh. Oh, s***!”

    Me: “Uh-huh. You probably want to try that again. And then you probably want to go back to the person whose computer you DID put the files on and take them all back off again.”

    One Day Her Prints Will Come

    | MI, USA | Coworkers, Extra Stupid, Technology

    (A coworker of mine was recently promoted to replace her supervisor, who had left the company quickly and unexpectedly. Although the coworker is diligent and devoted, she lacks the background and training to be effective in her new role. In particular, she has no skill whatsoever with technology. I’m male and under the age of 50, so I’m her go-to person for tech questions.)

    Coworker: “[My Name], can you show me how to change the toner in the printer?”

    Me: “Sure.”

    (I show her how to change the toner cartridge, which is pretty easy given that there are instructions on the box and the printer, and the whole process has only four steps. Three days later:)

    Coworker: “[My Name], can you change the cartridge? It’s out again.”

    Me: “Okay… let me show you how.”

    (I show her again how to change the cartridge, explaining each step. A week after that:)

    Coworker: “[My Name], I’m gonna need help with that printer again.”

    (I sigh deeply, resigning myself to changing her printer cartridge every few days. A few more days pass:)

    Coworker: “[My Name]?”

    Me: “The printer?”

    Coworker: “Oh, no, I finally got that figured out.”

    Me: “Okay, great; what can I help with?”

    Coworker: “My stapler is jammed.”

    Me: *facepalm in despair*

    Totally Wigging Out

    | Atlanta, GA, USA | Bizarre/Silly, Coworkers, Family & Kids, Holidays

    (It’s Halloween and I’m dressed up as Moss from ‘The IT Crowd,’ complete with the goofy afro parted to the side. One of my coworkers brings her daughter in.)

    Coworker’s Daughter: “I want your hair.”

    Me: “Oh, you do, huh?” *I yank off my wig and hand it to her* “Here you go.”

    Coworker’s Daughter: “YAAAAYY!” *grabs the wig and runs off with it*

    Me: “I’m gonna want that back in a bit…”

    Scrooge-Fest

    | MI, USA | Coworkers, Holidays

    (I’m a Scrooge about holidays, especially minor ones, but one coworker hasn’t got the hint.)

    Coworker: “So what are you doing for St. Patrick’s day?

    Me: “Nothing.”

    Coworker: “What? But you have to do something special! It’s such a fun holiday!”

    Me: “I’m neither Irish, Catholic, not an alcoholic, so I don’t think I have any reason to celebrate it.”

    Coworker: “You’re going to be just as much fun for Cinco de Mayo, aren’t you?”

    Me: “And Octoberfest.”


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