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  • September's Theme Of The Month: Overheard!

    And Don’t Watch ‘Final Destination’ Before Boarding Either

    | Preston, England, UK | Employees, Movies & TV, Tourists & Travel

    (I am waiting for my prescription and happen to overhear a conversation between a customer and cashier:)

    Customer: “Oh, I’m going travelling round Europe.”

    Cashier: “Oooh, have you ever seen the film Hostel?”

    Customer: “No…”

    Cashier: “Don’t watch it.”

    Systematic Failure

    | FL, USA | Employees, Extra Stupid, Ignoring/Inattentive, Technology

    (I make a quick stop to pick up an over the counter allergy medication, and after a minute or two of choosing between two brands it’s finally my turn.)

    Me: “I’ll take two boxes of the Claritin D, please.”

    Tech: “Certainly. I just need your ID.”

    (After a few minutes she still hasn’t given it back, and is looking confused.)

    Me: “Um, is something wrong?”

    Tech: “Well, the computer isn’t finding you in the system.”

    Me: “Oh! I’ve never been here before. I’m not in the system.”

    Tech: “Don’t worry, I’ll find you in it. This is your correct birth date?”

    Me: “Yes, but I’ve never—”

    Tech: “Don’t worry! I’ll find you!”

    (This continues for TWELVE MINUTES before she goes to speak with the pharmacist, and I quickly cut in.)

    Me: “I AM NOT IN THE SYSTEM. I have never been to this store before. You can’t look me up!”

    Pharmacist: “…[Tech], you need to enter her in as a new patient, not try to look her up.”

    (It took me almost twenty minutes to check out!)

    Not Enough ‘G-Force’

    | USA | Employees, Language & Words

    (I am calling my pharmacy regarding a mail order sent to me at college. It is routed through a call center rather than a local pharmacy.)

    Employee: “May I please have the name the prescription is under?”

    Me: “Gregory [Last Name].”

    Employee: “I’m sorry, I’m not seeing that. Is there another name it might be under?”

    Me: “Try ‘Greg’ instead of ‘Gregory.’ My doctor might have used that.”

    Employee: “Is that Greg with one ‘G’ or two?”

    Me: “One.”

    Employee: “I’m still not seeing that in our system.”

    Me: “You’re spelling my last name [spelling], correct?”

    Employee: “Yes.”

    Me: “And you’re spelling ‘Greg’ as G-R-E-G?”

    Employee: “No, sir, we are spelling it with one ‘G.'”

    Me: “That’s correct. There is only one ‘G’ at the end, not two.”

    Employee: “So the ‘G’ is at the end, not the beginning?”

    Me: “No, there’s one ‘G’ at the beginning and one G at the end.”

    Employee: “So then there are two ‘G’s?”

    Me: *giving up* “Yes, I suppose so.”

    Failing Medication

    | Ottawa, ON, Canada | Employees, Health & Body, Ignoring/Inattentive, Lazy/Unhelpful

    (I’m trying to change to a pharmacy that’s closer to my place. I go up to the closest desk. It looks like they’ve just hired some new staff.)

    Me: “Hi. I need to pick up my prescription, but I usually get it at a different place. Can I get it done here instead?”

    Woman: “Over at the other desk. You’ll need to give them your information.”

    Me: “Okay…”

    (I go over to the other desk, only to be ignored by the trainees. The pharmacist tells one of them to help me. The same woman walks over.)

    Woman: “So, I need your last name and first name.”

    Me: “It’s [spelled out Last Name] and [spelled out First Name].”

    Woman: “Oh, wait, I’m not in the system! Help!”

    (She gets help getting in, and then gets my information again.)

    Woman: “So, your first name is C-A-S-E-N-D-R-A?”

    Me: “No. C-A-S-S-A-N-D-R-A.”

    Woman: “….No ‘E’, two ‘S’?”

    Me: “Yes.”

    Woman: “And your address?”

    Me: “[1-2-3-4] N-O-”

    Woman: “Wait! Too fast! [1-2-2-3]?”

    Me: *starting to doubt this place* “[1-2-3-4) N-O-”

    Woman: “‘N’ as in Norma?”

    Me: “…Yes. [Rest of address].”

    Woman: “Phone number?”

    Me: “YYY-ZZZ-AAAA”

    Woman: “It’s not showing up.”

    Me: *thinking I gave the wrong number* “What about YYY-WWW-AAAA?”

    Woman: “No… Help!”

    (The pharmacist comes over and clicks a button.)

    Woman: “Phone number?”

    Me: *looking up number to be sure* “YYY-ZZZ-AAAA.”

    Woman: “Hey, it worked! And the location to transfer from?”

    Me: “It’s [Location].”

    Woman: “Oh, I don’t know that one… Wait, is it in [same location, different name]?”

    Me: “Yes.”

    Woman: “And the medication?”

    Me: “It’s [Medication].”

    Woman: *blank look*

    Me: “…It’s a birth control pill.”

    Woman: “OH! Oh, yes, that!”

    Me: “When can I get it?”

    Woman: “What?”

    Me: “I usually get it in three month packs. I’m on my last month. When can I get it?”

    Woman: “Well, we need to call it in…. You get it as three month doses?”

    Me: “Yeah. I just opened my last pack. I need another three months worth. When can I get it?”

    Woman: “Try… later.”

    Me: “Thanks.”

    (Here’s hoping I get it!)

    Prescribe Me Whatever They’re Having!

    | USA | Employees, Extra Stupid

    (I am a home health aide picking up a prescription for my client.)

    Me: “Hello, I’m picking up a prescription for [Client].”

    Pharmacist: “All right, and what is the date of birth?”

    Me: “It’s [birth date].” *note that I’m twenties and my client is in her sixties*

    Pharmacist: “So, is this you?”

    Me: “What do you think?”

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