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  • Swearing You Into A Job
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  • Your Ears Must Deceive You

    | WA, Australia | Employees, Health & Body, Lazy/Unhelpful

    (It’s eight in the morning on a Saturday, at a very small shop that’s located by a big shopping centre. There’s literally nobody in the car park or in the shops of this place. The only people in the area are the pharmacist and the cashier.)

    Me: “Could I get my ears pierced, please?”

    Pharmacist: “Sorry. We’re too busy on weekends to pierce ears.”

    (There’s a moment of awkward silence as I look around the empty, silent shop.)

    Me: “You’re too busy?”

    Pharmacist: “Yes. We only pierce ears on weekdays because weekends are too busy.”

    (I’m lost for words for a moment, as I stand alone in the customer area where not even all the aisles have their lighting on.)

    Me: “Could you make an exception?”

    Pharmacist: “What if ten people with prescriptions were to suddenly arrive? Then what would we do? There’s only two of us behind the counter.”

    (I end up leaving pretty soon after without getting anything, as the pharmacist continued to insist that ten people with prescriptions would materialise from the empty car-park.)

    Intelligence Is Not The Flavor Of The Month

    | South Yorkshire, England, UK | Bizarre/Silly, Employees, Health & Body, Ignoring/Inattentive, Money, Themed Giveaway

    (In the UK, you get your prescriptions for free if you’re age 16, 17, or 18, and in full-time education, which I am. Your age in years and months is written on your collection form. Mine reads 16 years and 9 months.)

    Me: “Hello. I need to pick up a prescription. Could you show me what I need to sign?”

    Pharmacist: *glances at the form* “Are you working?”

    Me: “No.”

    Pharmacist: “Are you in full-time education?”

    Me: “Yes.”

    Pharmacist: “Are any of these applicable?”

    (The pharmacist points to war veterans benefits and low income benefits, as well as two others that definitely don’t apply.)

    Me: “Uh. No.”

    Pharmacist: “Well, I’m afraid you’re going to have to pay for this medicine. It’ll be £7.88.”

    Me: “What? It’s always been free in the past! I haven’t got any money on me.”

    Pharmacist: “It’s £7.88, I’m afraid. If you want, I can hold it for you and you can pick it up later when you’ve got some money. We close at 5:45.”

    Me: “Alright, I guess I could do that. I’ve never had to pay before. Are you sure that’s right?”

    Pharmacist: “Have you? You should’ve been charged. Anyway, you have to pay now.”

    (I leave, knowing I won’t be able to return home and back in time. I call my dad and ask him to collect it for me. He does so and gets it to me when he gets home from work.)

    Dad: “Want to know why they wouldn’t give it to you?”

    Me: “Why?”

    Dad: “The other pharmacist was serving me. She read over your prescription and asked the woman who’d served you why she’d charged you, as your prescription form clearly said you’re 16. She looked mortified. Turns out, she’d misread the ’9′ in your 9 months as ’19′!”

    (Good to know these are the people handling our medicine!)

    A Bitter Pill To Swallow

    | MA, USA | At The Checkout, Bizarre/Silly, Employees, Health & Body, Themed Giveaway

    Me: “Hi, I’m here to pick up my prescription.”

    Pharmacist: “What’s the name?”

    Me: “[Name], that’s [N-A-M-E].”

    Pharmacist: “[N-A-M-E]?”

    Me: “Yes.”

    Pharmacist: “We don’t have a prescription under that name.”

    Me: “Could you look again? It should have been sent over from [School] this morning.”

    Pharmacist: *without checking* “We don’t have it.”

    Me: “Could you check your computers to see if you got the order?”

    Pharmacist: *checks computer* “Oh! Yeah, we got the order. [Medicine] has been backordered for weeks, so no one has it.”

    Me: “I see. So, you just didn’t fill the order?”

    Pharmacist: “Yeah. We couldn’t.”

    Me: “And you didn’t call the number in my file or my doctor to let them know the medication wasn’t available?”

    Pharmacist: “We can’t just call EVERY person who orders this! That would take forever!”

    Me: “So it’s better that EVERY person who needed that medication should come all the way down here just to hear that their prescription can’t be filled?”

    Pharmacist: “Yeah.”

    Me: *furious*

    The Pharmacist Calls The Shots

    | Perth, WA, Australia | At The Checkout, Employees, Health & Body, Ignoring/Inattentive, Lazy/Unhelpful

    (I have numerous health problems, and have to take 10 different prescription medications. Because of the risk of drug interactions, I don’t take as much as a vitamin without running it past a pharmacist. I’m in the pharmacy to buy an over-the-counter drug allergy tablet.)

    Me: “Before I get that, I’d like to speak to the pharmacist please.”

    Assistant: “The pharmacist is very busy. What’s the problem?”

    Me: “I take several prescription drugs. I’d like to make sure this tablet’s not going to cause a bad interaction.”

    Assistant: *rolling eyes* “I shouldn’t think it would.”

    Me: “I would like to speak to the pharmacist, please.”

    Assistant: “The pharmacist is very busy. I’m sure I can answer your questions.”

    Me: “I’m concerned about drug interactions and I WOULD LIKE TO SPEAK TO THE PHARMACIST, PLEASE.”

    Assistant: “Well, it’s just Lipitor or something, isn’t it? That’s no problem.”

    (Instead of answering, I place on the counter the bag I carry my meds in; I bring it to new pharmacies so there’s no possibility of mistaken dosages or anything forgotten. I open the bag and begin to take out my various medications, including the injectible, and the ones plastered with warning labels. The assistant’s eyes get bigger with each new box.)

    Assistant: “…I’ll just go get the pharmacist.”

    Me: “You do that.”

    Doing A Real Job On Doing A Real Job

    | NB, Canada | Family & Kids, Health & Body, Ignoring/Inattentive, Top

    (I have just gotten off of a split shift, during my second seven-day work week. My children have joined me for the last part of my second shift to help me out and we are heading home. It’s just after 8:30 pm, and I’ve been at it since 6 am. We go to the pharmacy next to my store to buy some ibuprofen, and I go up to the pharmacy desk to pay since the main cash has a huge lineup of people buying toilet paper and snack foods. After waiting about two minutes the pharmacy technician, who’s been looking at me and sighing deeply, finally comes to serve me.)

    Employee: “Are you here to pick up a prescription?”

    Me: “No, I’d just like to pay for these.”

    Employee: *as she’s scanning my pills* “Okay, well this cash is only for prescription medication purchases. You should really have gone to the main cash.”

    (I’ve often seen customers paying for everything from band aids to makeup at this cash without buying prescriptions, as long as they had some sort of medication with them from the pharmacy area where I picked up my pills.)

    Me: “Oh, I’m sorry about that. I just assumed that you pay for medicine at the pharmacy counter. I’ll keep that in mind for next time.”

    Employee: “Yeah, well we’re really busy you know, and this takes me away from doing all my work. Now it’s going to take me even longer to finish up and get out of here tonight.”

    Me: “Again, I’m sorry. I didn’t realize. I work in retail myself, I know how frustrating it is when you’re busy and you have to stop to help a customer or coworker. It can be—”

    Employee: “And you know, just because it doesn’t look like we’re doing anything, it doesn’t mean we’re not busy. We have a lot to do here and this is really annoying! You know, people are just leaving us with their prescriptions all the time.”

    Me: “Well, that is your job but still I can understand—”

    Employee: “When customers like you waste our time like this it’s really annoying. It’s going to take us even longer to finish up now.”

    (The pharmacist finally hands me my change. My children are clinging to me nervously and the customers around me are all shuffling around awkwardly, trying not to look our way. I’ve had enough.)

    Me: “Look, I’ve literally been working since 6am. I worked seven days in the last week, I have one day off this week, and I’ll be working from home, and then I work another seven days. I am exhausted, and I regularly have to stop what I’m doing to help my customers, coworkers and employees even when they really could have managed without me. I regularly have to work late or start early due to these interruptions, and my job is 90% physical work on the floor doing heavy lifting and going up and down ladders in a dusty stockroom. You are preaching to the choir here lady. And I’ll tell you, I have never spoken to a customer the way you just spoke to me, or made them feel guilty about coming in to shop and making me do my JOB! Thank you and good night.”


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