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    Managed To Come To A Conclusion

    | Dayton, OH, USA | Employees, Extra Stupid

    (My mom and dad are currently shopping at a store where my uncle is a manager. My dad and my uncle have heard all their lives that they look very much alike)

    Saleswoman: *does a double take at my dad* “Wow! Sorry, you look just like my manager!”

    My Mom: *laughing* “Yeah, there’s a reason for that!”

    Saleswoman: *completely serious* “Why, are you a manager, too?”

    Best Customer, No Question

    | MA, USA | Awesome Workers, Employees, Geography

    Associate: “Hi, any questions?”

    Me: “No, just browsing.”

    Associate: “Really? No questions? What’s my favorite color? What’s the capital of Iceland?”

    Me: “Reykjavik.”

    Associate: *high-fives me* “You are the first person to get that! You’re my favorite customer!”

    (Gotta say, I left the store feeling pretty good after that.)

    A Cent-less Argument

    , | Oran, FL, USA | At The Checkout, Bad Behavior, Employees, Money

    (I am the next customer in line while this happens. The customer in front of me is a mother, with three kids in tow.)

    Cashier: Your total is $17.08

    (The customer rummages through her purse, pulls out bills as well as change, and begins to count the change out on the counter for the cashier, who sighs loudly and just generally looks annoyed.)

    Customer: “I’m eight cents short.”

    Cashier: “And what do you want me to do about it? You got any change in the car?”

    Customer: *hangs head down* “Yes. Let me go look.”

    (The customer goes out the car for at least two or three minutes.)

    Customer: “I only have four cents.”

    Cashier: “Well, I’m not having my drawer be short. You need to find the four cents or else you need to put something back.”

    Me: *takes a dollar bill out of my pocket, hands it to the cashier* “Just take it out of this.”

    (The cashier rolls her eyes and finishes the transaction, puts the change near her, and proceeds to ring up my transaction.)

    Me: “Just keep the change. You obviously need it more than me. You wouldn’t let your drawer be four cents short and you didn’t even attempt to give the change back.”

    Working Around The Problem

    | Australia | Bad Behavior, Coworkers

    (I have a coworker who is rude to everyone she works with, but she generally hides it from the manager and customers very well. We’ve all just learned to ignore her. She’s leaning over a table that has something I need on it, so I silently tug it out from under her.)

    Coworker: *slowly straightens up and glares at me* “What?! You couldn’t just say ‘EXCUSE ME’?”

    Me: “I honestly had no idea you knew what those words meant.”

    Coworker: “You’re such a b****!”

    Me: “You’ve never said ‘excuse me’ in all the time you’ve worked here. I refuse to give you a courtesy that you so blatantly deny everyone around you. I also refuse to sink to your level and yell at you to get the h*** out of my way. I ALSO refuse to get in trouble because you’re taking your sweet time doing a simple job whilst blocking my way. My only remaining option is to work around you as if you’re not there, and until you can learn to be more polite, that’s not going to change.”

    Coworker: “Just shut up!” *storms off*

    Regular: *appearing behind me* “Wow….”

    Me: *awkward smile* “I guess I’m having a bad day.”

    Regular: “I don’t envy you.”

    Doing A Disservice To Customer Service, Part 2

    | Canberra, ACT, Australia | Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I enter a store in my lunch break that’s popular here for selling all sorts of things: from headphones to art and photo prints, from coffee thermos to wooden keyboards. I saw headphones on display earlier that week, but they changed the display and I couldn’t find them again. The store is so jam-packed with all sorts of things and it’s hard to find anything. I go to ask for help from the young woman working. She is just leaning at the register looking bored and is the only one working that day.)

    Me: “Hi. I saw you had some headphones out the front a couple of days ago, but I can’t find them now. Can you please help me? I’d like to buy a pair.”

    Saleswoman: “Nah, sorry. I can’t.”

    Me: “Oh, have you sold out?”

    Saleswoman: “Nah, they’re here somewhere.”

    Me: “Um… okay. I can try finding them myself, but I really just want to double check the price. How much are they?”

    Saleswoman: “I dunno.”

    Me: *quite annoyed at this point but trying to stay polite* “Well, can’t you find it in the computer? Is this your first day? I don’t understand.”

    Saleswoman: “Listen, I don’t normally work here. I started a while ago but, like, I only work weekends. I’m only here today, on my day off, because my coworker called in sick, and I have no choice but to work. I usually work at [Different Store] and I enjoy that more. That’s my focus, so I can’t really help you. Okay?”

    Me: “Uhm. You technically work here as a part-timer and if you were called in to work today, shouldn’t you be working? Shouldn’t you know your products? You haven’t tried to help me at all.”

    Saleswoman: “To be honest, I don’t even want to be here. It’s my day off. I don’t even want to work here. It’s so not my style. I don’t really think that I have to find anything or get to know how this store works because it’s just not in my interest to. If you can’t find it yourself, come back some other day when someone else is working so they can help you instead.”

    Me: “…”

    (I leave the store after trying to find the headphones one more time and overhear her saying this to other customers who ask for help. I give up and am furious. I go back to work, just a few doors down, so I put on my smile and try and get on with my day.)

    Me: “Hi! How can I help you today?”

    (My customer is quite rude to me until I help her find what she needs and give her the customer service I give everyone. We come to the register when she is suddenly very nice to me.)

    Customer: “Thank goodness! I am so sorry for the way I acted before. I just had the worst customer service of my life a few doors down and I just assumed everyone who worked in this complex were like that! I’m so sorry. You worked so hard to help me and I really appreciate that.”

    Me: “You were just in [Other Store], weren’t you…”

    Customer: “How did you know? I was trying to buy things from there, but I couldn’t find what I needed and the woman just blew me off like I was nothing!”

    Me: “I just wasted my lunch break there. Only just came back. Trust me, she is the only one here like that. Most of the rest of us in these shops are the complete opposite. We love to help!”

    (If that lazy saleswoman at Other Store was trying to get fired, she was doing a good job of it! I didn’t see her in Other Store again after that day.)

    Related:
    Doing A Disservice To Customer Service


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