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    Don’t Make A Racket About The Jacket

    | Liverpool, England, UK | Awesome Workers, Money

    (I order a jacket from a retailer. I am charged for it, but then they email to say the jacket is out of stock and I will be refunded. I then re-order the jacket in a different size and am charged again before I realise that Paypal has put a hold on the original refund. I have basically been charged twice which leads to my bank being overdrawn. A few days later, I receive BOTH jackets only to find out I had, in fact, been refunded for one. I then return the second one and am refunded again! So, as not to become overdrawn when the company realises they’ve refunded me twice, I call them. After explaining the situation, this happens.)

    Retailer: “So, you’re basically calling to tell us you have too much money?”

    Me: “Yes. I just don’t want to have one of the refunds taken when I don’t expect it and to be put in the negative.”

    Retailer: “Well… thank you for being so honest. As this was the fault of [Company] and not yourself, I’ve put a note on your account. You’re not in the wrong, so essentially… you have a free jacket. Keep the refunds. Have a nice day.”

    (Thank you to the lovely person at [Company], you made the terrible week I’d had better!)

    Mother Knows Best

    | UK | Coworkers, Family & Kids

    (I volunteer twice a week in the same charity shop as my parents. One day I’m sitting at the cash register in front of the signing-in book.)

    Me: “Dad, who signed me in today?”

    Dad: “Oh your mother did. Why?”

    Me: “…She spelled my name wrong.”

    Cardi-gonna Get You In Trouble

    | Kent, England, UK | Bad Behavior, Criminal/Illegal, Employees

    (I’m browsing, with my mum and little sister, in a local charity shop that supports a well-known research company. It’s the height of summer, and said sister is wearing a cardigan because she is self-conscious whilst outside in public.)

    Mum: *to sister* “Hey, [Sister], there are some nice dresses over here that you might like.”

    (I’m over the other side of the shop browsing their book collection. There is currently one member of staff in the shop, manning the till, but currently doing nothing.)

    Sister: *moans* “Mum, it’s hot in here.”

    Mum: “Okay, hun. Put it in my bag for the meanwhile.”

    (Then, the middle-aged staff member appears right behind them both.)

    Employee: *narrows eyes* “Excuse me, ma’am, but we do not tolerate your kind in here.”

    Mum: *baffled* “…I’m sorry?”

    Employee: “Don’t pretend you don’t know!”

    Mum: *exasperated* “No, I don’t know! What are you talking about?!”

    (The employee looks at my sister, bends down slightly and tuts at her.)

    Employee: “It’s a shame your generation are this way.” *to herself* She should know better.”

    (By now I can see my mum is kind of losing it and my sister is tearful. I intervene.)

    Me: “Pardon me, ma’am, but don’t you think it’s unfair to make an accusation of someone without actually telling them what is it they’re being accused of?”

    Employee: *sighs dramatically* “Oh, all right then.” *points menacingly at sister* “I saw her put one of our cardigans in that bag! Stealing!”

    Mum: “That was hers! She came in wearing it!”

    Employee: *scoffs* “Yeah, pull the other one.”

    (I pull the cardigan from Mum’s bag and show the label to the rude employee.)

    Me: “Ma’am, I’ve worked in charity shops before, and they tag clothes just like any other store you’ll find. There is no tag on this cardigan!”

    Employee: “She could have taken it off!”

    Me: “But this cardigan is [well-known Brand name] and you don’t even sell that kind of label here!”

    Employee: “Hmph. Well, rest assured, I’ll be speaking to my manager about this.”

    (As we swiftly removed ourselves from the shop, the woman was wagging her finger at us from the large window display. Later, we called the manager before the employee did, and got a profuse apology. The employee was also fired for her appalling treatment of customers.)

    Under New Unsupervision

    | UK | Bad Behavior, Bosses & Owners, Lazy/Unhelpful

    (I have recently been transferred to work at another location as they have had a lot of people suddenly quitting. The cashier has a bell to ring if they require assistance; this bell can only be heard on the shop floor. It is the first week of working there:)

    Supervisor: “Okay, today we need you to fill everything. So make a list and head to the stockroom.”

    (After making my list, I wait for about an hour for someone to come down and swap with me, so they can hear the bell. When no one arrives I run upstairs to find someone. I find my supervisor and other coworkers sitting in the office talking and laughing.)

    Supervisor: “[My Name]! Why aren’t you on the shop floor filling?!”

    Me: “Because no one was there to swap with me?”

    Supervisor: “Well, yes, can’t you see we’re very busy here?”

    (She gestures to her and her coworkers who all have phones and food out.)

    Supervisor: “Just get on with your job, all right? If the place doesn’t look full by the end of your shift, I will be having words with [Manager]. Oh and [My Name]? Leaving the shop floor with no one else downstairs is a violation of our safety procedures. What if [Cashier] got their till stolen? And you’re up here. I’ll be making sure [Manager] writes this up.”

    (As I turn and begin to leave:)

    Supervisor: *to a colleague* “Why would they transfer the lazy incompetent one? Can’t even fill a simple shelf!”

    (No one came down for the rest of my shift, other than to let me grab lunch. I can now see why they had so many staff members suddenly quit.)

    Growing Their Knowledge

    | Galveston, TX, USA | Bosses & Owners, Technology

    (My boss is on the phone, making a payment to a distributor.)

    Boss: “And one last thing. I tried to make a payment on your website, but the print on your page is too small. I know web designers are all young guys, but they need to take into account that older people like me with bad eyesight use their websites and make the print bigger. I just hate doing business with y’all because of that. You should tell them that.”

    (I let her finish sticking her foot in her mouth and hang up, then showed her how to use Ctrl +.)


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