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    That Age-Old Taboo

    | CA, USA | Employees, Language & Words, Movies & TV

    (I’m autistic, and despite holding a customer service position, I’ve never been very good at conversing with people (I was hired primarily for my extensive knowledge of our products). After watching one of my coworkers easily strike up lively conversations with customers, I decide to try practicing my social skills with a customer who’s purchasing a DVD.)

    Me: “Oh! I really need to watch this one. I’ve heard it’s excellent.”

    Customer: “Yeah, it’s great! I first watched it back when I was, like, thirteen. I didn’t get most of the references back then.”

    Me: “You saw it when you were thirteen? Wow, I didn’t know it had been around that long!”

    (The customer was suddenly less enthusiastic for the rest of the transaction. I didn’t figure out what could have gone wrong until after he left. Then I decided it’d be best to stop practicing for the day.)

    Can’t Quite Pin Down That Line Of Thinking

    | Pasadena, MD, USA | Employees, Extra Stupid, Technology

    (I’m a manger in my store and every manager has their own alarm code so the company knows who turns on/off the alarm. After working nine days in a row, my brain is fried and I have forgotten my code number. After having the store manager close the store I call the alarm company to get my code.)

    Alarm Tech: “Thank you for calling [Company]. How may I help you?”

    Me: “I am calling about my alarm system.”

    Alarm Tech: “Is there a problem with the alarm?”

    Me: “Actually there’s a problem with me, I can’t seem to remember my alarm code.”

    Alarm Tech: *chuckle* “Okay, we can help with that. Now can I have your four-digit pin?”

    Me: “Um, you mean the pin for the alarm?”

    Alarm Tech: “Yes, that’s the one.”

    Me: “The alarm code I am calling to get because I don’t remember it?”

    Alarm Tech: “Yes, if you can just confirm your pin, we can continue from here.”

    Me: “You want me to give you my pin that I don’t remember, so you can then just repeat my pin number back to me?”

    Alarm Tech: *silence*

    Me: “Could you give it to another manager, who can then give it to me?”

    Alarm Tech: “I think that may be best.”

    (I hand the phone to my store manager, who gives his pin and then gives me mine. Not sure how the tech thought asking me for the pin I forgot was going to work.)

    Under New Mismanagement, Part 3

    | WI, USA | Bosses & Owners, Employees, Ignoring/Inattentive, Lazy/Unhelpful

    (I work at a fabric and crafts store where employees wear headsets to communicate. It is a stocking day and there are more workers than normal: in this case, three full managers, a part-time manager, and me [a part-time associate]. I am currently working the counter where patrons can get by-the-yard items measured when the register bell starts ringing.)

    Me: *ignoring the bell since one of the managers is supposed to be manning it* “—and how much of [Product] do you need today?”

    Patron #1: “Can you show me what three yards looks like?”

    Me: “Sure can.”

    (I starts laying out fabric when I notice no-one has gone to the registers.)

    Me: “One moment, please.” *over my radio* “There’s a customer at registers.”

    Register Manager: “We’re all in the office and will be here for a while. You’ll have to get it.”

    (Note: there is ALWAYS supposed to be one manager on the floor at all times and no one ever gave me the heads-up that I was the only one the floor. At this point, the patron at the registers is annoyed and smacking the bell.)

    Me: *loudly to be heard halfway across the store* “Someone will be with you as soon as they can!” *over radio* “I can’t. I’m cutting and have a line.”

    (My manager finally comes out, acting huffy and irritated that she actually has to do the job she’s scheduled for. Afterward, they all gather at my counter (guess their impromptu meeting wasn’t that important) where I am still helping patrons. They proceed to help the part-time manager pick out materials for a personal project and gossip, while on the clock, in front of customers. Register bell rings again just as I am done cutting and trying to get caught up putting everything away. No one else even acts like they hear the bell.)

    Me: *after running across the store to the registers* “Sorry, thank you for waiting. Apparently I’m the only one working today.”

    Patron #1: “I noticed.”

    Related:
    Under New Mismanagement, Part 2
    Under New Mismanagement

    They Heard You Loud And Clear

    | Sydney, NSW, Australia | Lazy/Unhelpful, Musical Mayhem

    (There’s a fashion shop near where I work that blasts their music so loud that we get complaints from customers about the noise in our shop. I can only stand being in the actual shop for a few moments, so never shop in there. One day I go in and grab one of their feedback forms. I start filling it in and get to the complaints area asking if there is anything that I don’t like about the store. That’s when I notice they’ve added:)

    Complaints Form: “‘Music is too loud,’ is not an acceptable complaint.”

    Must Bow To Work Rules

    | OH, USA | Bosses & Owners, Theme Of The Month

    (I wear a black hair bow to work. One day, I’m starting to close my area. I take my hair bow out to keep it from getting dirty. I’m still holding it when my manager goes by.)

    Me: “Look, [Manager]! I have a mustache!”

    (I hold it under my nose. He suddenly turns serious.)

    Manager: “[My Name], you know the policy on facial hair. You’ll have to shave before you come back.”

    Me: “Okay.” *moves hair bow*

    Manager: “That’s better.”


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