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    The Invisible Customer Shops Again

    | LA, USA | At The Checkout, Bad Behavior, Employees, Theme Of The Month

    (I go shopping at the new supermarket that has just opened up. I had an issue with the staff previously but decided to give them another chance. There are only two registers open, both with sizeable lines. I wait over 10 minutes for my turn; I’m not in a hurry so it isn’t a huge deal. I put my items on the belt and wait for the cashier to start scanning them. She stands there, not looking at me, hands on her hips sighing. I am about to ask what is wrong, but before I could she waved another customer over.)

    Cashier: *to the other customer* “I’ll ring you up now.”

    (The other customer walks around through the exit of the lane and stands in front of me and the cashier begins to scan his three items. I am trying to figure out what has just happened and decide not to say anything because I’m not one for confrontations and I just want to get out of there. Several minutes later she finally starts scanning my items. Note, she still hasn’t looked at me nor acknowledged I was standing there.)

    Me: *because I work retail as well and know how demanding the job is, wanting to be polite* “Hi. How are you?”

    (The cashier is still silent, and still won’t look at me. I am really frustrated by this point but I decide to let it go since it is almost over. I then notice that she has just put my grapes at the bottom of a bag and put a liter of coke on top.)

    Me: “Oh, ma’am, can you take the coke out of that bag? I don’t want my grapes smashed.”

    (She finally looks up at me, rolls her eyes but still says nothing, and continues to scan without moving the coke. I reached over take the coke out of the bag and place it in my cart. I start loading up the bags when I see her putting some lunch meat in with a bleach based cleaning product. Now I’m quite irritated.)

    Me: “Ma’am, could you not put the food in with the bleach?”

    (The cashier rolls her eyes again, still not making a move to correct the problem. Instead, the last few items she scans passive-aggressively, snickering and putting a single item per bag.)

    Me: *after re-bagging my items and paying, more irritated than I’d like to admit* “Well, I hope you have a better day tomorrow.”

    Cashier: *still silent*

    (As I was turning to walk away, she turns to the customer who was behind me.)

    Cashier: “What the h*** was her problem?”

    (I leave, silently fuming but vowing never to go into that store again.)

    IP Address:

    Sadly The Whine Will Dine

    | West Midlands, England, UK | At The Checkout, Bad Behavior, Employees, Theme Of The Month

    (The supermarket is unusually busy, with long queues at the tills. I only have a dozen items in my basket, and walk up to the shortest queue.)

    Cashier: *looking up at me* “Sorry, I’m closing this lane after this lady.”

    Me: “Oh, fine.”

    (I move to the next queue along. Another customer with a trolley full joins the short line.)

    Cashier: “Sorry, I’m closing this lane after this lady.”

    Customer: *whining, sighing, making a childish fuss* “Oh, but, oh please… I just … oh… please…”

    Cashier: “Okay. Go on, then…”

    (I hate it when whiners and complainers get special treatment. It’s a kick in the pants for polite, respectful customers!)

    Misconceiving The Point, Part 3

    | Lake Louise, AB, Canada | At The Checkout, Employees, Health & Body, Language & Words

    (A customer is buying a pregnancy test, which is very expensive at our store.)

    Customer: “This is so expensive, but better safe than sorry!”

    Me: “Yeah, sorry about how expensive it is. But next time try the store across the road.”

    Customer: “The next time?” *eyebrows raised*

    Me: “Oh, my god. I am so sorry. That’s not what I meant!”

    (Luckily she had a sense of humour!)

    Related:
    Misconceiving The Point, Part 2
    Misconceiving The Point

    Good Management Has Logged Out

    | East Sussex, England, UK | Bad Behavior, Bosses & Owners

    (I’ve just transferred to a supermarket from a convenience-format branch of the same company. Whilst about 80% of the procedures are the same, there are a number of key differences in how I’ve been trained due to the difference in shop-floor and warehouse size across formats. I’m busy stacking shelves when my new manager approaches.)

    Manager: “[My Name], do you know how to do waste scans?”

    Me: “Yep, but I’ve not done it here yet. Could you give me the store login?”

    Manager: “Oh! We have individual logins here.”

    Me: “Okay. So, could you set me up with the privileges to do that?”

    Manager: “Um, no. I’m a bit busy right now. Tell you what, you do the wastage and then come find me to help you afterward.”

    Me: “How am I do to the waste scan without a login?”

    Manager: “Erm… Find somebody else and borrow their card. Tell them I sent you.”

    (I go and do this, I’ve just finished scanning waste and I’m getting on to reducing the damaged goods that are salvageable when my manager approaches me again.)

    Manager: “[My name]! Stop! What are you doing?!”

    Me: “Well, I finished the wastage. I’m on reductions now.”

    Manager: “How did you log in?!”

    Me: “With [Colleague]’s card, like you suggested.”

    Manager: “I can’t believe you’d borrow somebody else’s card! That is not allowed!”

    Me: *speechless*

    Attractive In Many Ways

    , | Australia | At The Checkout, Coworkers

    (At our deli we serve customers on a “whoever is closest and available” basis. An attractive man has just walked up to exactly where I’m filling. I’ve just finished taking off my chicken-soaked gloves and have opened my mouth to greet him when my female coworker appears next to me with a wide smile, seemingly out of nowhere.)

    Coworker: *to me* “Shoo.”

    (The customer just chuckles and rolls his eyes at me.)


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