• A Very Therapeutic Solution - 799 votes
  • November Theme Of The Month: Black Friday!

    Gotta Catch ‘Em All For A Price

    | UK | Employees, Lazy/Unhelpful, Money, Technology

    (I’m around 14. I’m entering my local game store for a “Pokémon Event;” basically a thing where you bring in your game, load it up, and you can download special creatures to add to your team, usually unavailable by any other method. I stand around for a while, trying to perform the download, with no luck. After five minutes of trying, I go up to the desk.)

    Me: “Hey, has the Pokémon event ended? I can’t make it work.”

    Cashier: *stares at me like I’m insane*

    Me: “The thing where I put on my game and download the Pokémon? Keldeo? The watery horse thing?”

    Cashier: “Oh, that. Yeah, you need to reserve the new game. Otherwise, we leave it off.”

    (This is entirely new to me. The events have never been done like this before, and I was planning to wait until the reviews for the game came out, since the previous game hadn’t been up to the series’ usual standard. Still, I want my Pokémon, and I figure I can just not pick up the game.)

    Me: “All right, put me down for a reservation.”

    Cashier: “Do you have a membership card?”

    Me: “No?”

    Cashier: “You need to be a member before you can make reservations. You need to sign up.”

    (A fairly long line is starting to form behind me, as only one other cashier is available. Customers are starting to glare at me holding up the line. Wanting to move as quickly as possible, I agree.)

    Me: “Okay, fine, make me a member.”

    (The painfully long process of giving this guy my name, address, email and phone number is dragging on and on. Finally, I think I’m going to get the event activated.)

    Cashier: “Okay, that’ll be five pounds.”

    Me: “For what?! You can’t be charging for events!”

    Cashier: “Reservations are five pounds. I’m sure I told you.”

    Me: “No, you didn’t! I haven’t got any money!”

    Cashier: *condescendingly* “Why would you come into a game shop with no money? You just don’t want to pay!”

    Me: “I have no money because events have ALWAYS been free! I don’t even WANT to order the new game!”

    (I’m close to tears by this point, when my dad decides he’s had enough.)

    Dad: “I’ll pay for the d*** thing. We’ve been here too long not to get the Pokémon.”

    (Finally, the employee begrudgingly turns on the event, and I collect my new character. The next time I went in to pick up the reserved game, the other cashier was running the till, and informed me that the man I dealt with had since been fired for poor customer service and rudeness!)

    Getting A Kick Out Of Loitering

    | OH, USA | At The Checkout, Awesome Customers, Awesome Workers

    (I’m a regular at a video game store. I’m standing off to the side, charging my phone. A customer walks up, then stops a bit before the register.)

    Cashier: “I can help you here!”

    Customer: “She was here first, though.”

    Cashier: “Her? Nah, she’s just loitering. We’re just too nice to kick her out.

    Only In Your Teenage Dreams

    | Sacramento, CA, USA | Employees, Health & Body

    (While I am shopping, there are very few other customers coming through, so I begin chatting with the only employee in the store. She looks to be about high school age and I am currently 25 and male, but I look a lot younger. We talk about video games for a while until she glances around, suddenly seeming shy or nervous.)

    Employee: “Hey, um… I get off in 45 minutes. You want to get a coffee?”

    Me: “Uh… how old are you.”

    Employee: “Sixteen.”

    Me: “I’m twenty-five.”

    Employee: *laughing and putting her hands on her face* “Oh, my god! I thought you were nineteen!”

    Me: *smirking* “Nope, sorry! Tell Chris Hanson, ‘Hi.'”

    Talking BS About Your DS

    | Columbus, OH, USA | Bigotry, Employees, Technology

    (I’m with my fiancé at a local game store. The 3DS will be released soon and I’m looking at the display model.)

    Worker: *sarcastically* “Is there anything I can help you with, miss?”

    Me: “Nope, just looking at the 3DS. I’m still using the original one and I think it’s finally time I upgraded.”

    (Another worker has come by at this point and they both roll their eyes.)

    Worker #2: “Yeah, girls are always saying they have the original DS and we’re like ‘no, b****, you have the DS Lite; the original is a great brick. Go back to playing Kitchen Mama!'”

    Me: “Oh! I’m so sorry. I must be mistaken. I could have sworn that’s exactly what mine looked like!”

    (I take out my ‘grey brick’ of a DS and pretend to look confused.)

    Me: “Maybe I should get my eyes checked?”

    (Both workers turn bright red.)

    Me: “It’s not the 90s anymore, boys. Girls play video games now. Get used to it and grow up!”

    A Pre-Ordered Chip On His Shoulder

    | USA | Bad Behavior, Lazy/Unhelpful, New Hires

    (I’m preordering a video game for myself. The staff at a popular video game store know me well, but when I go in, a new hire is at the cash register. I walk up.)

    Me: “Hi, I’d like to preorder [Game].”

    New Hire: “Okay, that’ll be $40.”

    Me: “…I was only going to put $5 down for now.”

    New Hire: “You got to pay it in full now.”

    Me: “They didn’t tell me that, and the other guys haven’t said anything about changing policy.”

    New Hire: “Well, you either pay it all up-front or wait until it comes out.”

    Me: “Can you check? I think [Employee] is working today.”

    New Hire: “Whatever. Let me go get her.”

    (I wait for a while before the new hire comes back.)

    New Hire: “She said the same thing. Now give me $40 or leave.”

    (I decide not to get the preorder. I wander around, looking at various games and consoles. I finally pick out two cheap games, and bring them up to the counter.)

    New Hire: “That’ll be $20.”

    Me: “The games are only $4 each. There’s no way that it’s anywhere near $20.”

    New Hire: “That’s not what they ring up as. $20, now.”

    Me: “I’m not paying that. Get [Employee], and make sure she comes up here.”

    New Hire: “Ugh, fine.”

    (He goes to the back room. After a couple minutes, the front door opens. The employee the new hire is supposedly looking for walks in and sees me. She comes over.)

    Employee: “Hey, [My Name]. What’s up?”

    Me: “Being lied to by your new hire. Want to get him from the back room?”

    (The employee goes into the back room and comes out with the new hire.)

    Employee: “Okay, what all happened?”

    New Hire: “This girl—”

    Employee: “You keep quiet. I’m asking [My Name].”

    Me: “He argued that I have to pay [Game] in full for the preorder, then tried overcharging me for the two games I was going to buy.”

    Employee: “[New Hire], this is the third time this week. Go sit in the back room. We’re going to have a talk.”

    (I got my preorder and the games, with the employee discount. The new hire was fired.)

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