Me: “Hi, what can you tell me about your £10 per month Android phone deals?”

Employee: *condescendingly* “What deals? Where’d you hear about those…online or something?”

Me: “It’s on the three foot banner in your window saying, ‘Ask about our £10 Android deals.’”

Employee: “Well, no one told me about that. I don’t even know what phones it’s on!”

(There’s an awkward silence as he looks at me, like he’s expecting me to leave.)

Me: “Well, do you think you could go and find out for me?”

(Ten minutes later, after he’s asked every other employee in the shop—none of whom have a clue, either—he returns.)

Employee: “Oh, yeah, it’s on [brand of phone]. We got a memo over the weekend, but nobody ever really bothers to read those, you know!”