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Bad boss and coworker stories

With Security Like That, No Wonder Neighbors Are Nervous

, , , , , , , | Working | April 19, 2024

I’m not sure what’s relevant or not to this story, but in case it’s relevant, I am a big guy; I am about 6’6″ and rather muscular. I work outside all day, so while I am white, I’m pretty darkly tanned, so sometimes people mistake me for different ethnicities. 

My wife and I recently moved into a new apartment. One Saturday morning, she leaves to go run some errands for a few hours, so I am home alone doing some odds-and-ends chores. I leave my apartment to go downstairs and collect our mail only to find it hasn’t been delivered yet, and when I return, I realize I have locked myself out. I guess the coffee hasn’t kicked in because I didn’t grab my keys, and because I was just going to the mailbox, I have no wallet, phone, or anything else.

I decide to sit down in the hallway and wait for my wife to come back. While I’m sitting there, after about fifteen minutes, the apartment manager from the new management company comes by. I have never met him before. 

Manager: “Hey, uh, can I help you?” 

Me: “Not really. I locked myself out, so I’m just waiting for my wife to get back.”

Manager: “Well, you sitting in the hallway is making some people uncomfortable.”

Me: “I’m sorry to hear that, but I’m not bothering anyone, and I don’t have any way to contact my wife to meet somewhere, so I’m just waiting here quietly.” 

Manager: “Look. We’ve gotten a number of complaints, and I really need you out of the hallway. How about this?” 

He goes to unlock the apartment door. 

Me: “Whoa, whoa, whoa! Are you going to unlock the apartment?” 

Manager: “Well, yeah. You said you were locked out. This way, you get out of the hallway, and people stop complaining.”

Me: “I haven’t shown you any ID or any records of any kind. Heck, I don’t even have a piece of mail with the address on it. Would you really let anyone into the apartment just because they said they lived there?”

Manager: “…”

After that, he just left. Once my wife got home, she let me in, and between the overly-trusting apartment manager and the under-trusting neighbors, I think we will be starting the apartment hunt again.

A Little Phone Finagling That’s Fun For The Whole Family!

, , , , , , , , | Working | April 18, 2024

My family is on a long car ride when my husband’s phone rings and he answers it. After a few minutes of conversation, he tells the man to hold on, places the phone face down on his seat, and returns to his earlier conversation from before the call. Everyone in the family knows by now that this means he believes the person on the phone is a scammer, and he plans to intentionally waste their time, so we don’t think anything about it.

A little while later…

Husband: “Wait, do you hear that?”

Me: “It’s the person on the phone.”

Husband: “He hasn’t hung up yet?! Man, if I wasn’t driving, I’d start messing with anyone that persistent.”

Me: “Allow me.”

He hands me the phone. I listen in for a while until the man sounds like he is about ready to hang up before I speak up.

Me: “Hello! Anyone there?”

Scammer: “Umm, yes, hello. Is this [Husband]?”

Me: “That’s my husband.”

Scammer: “Oh, well, I was calling from the IRS about some back taxes he owes. He was going to go get his Social Security number for me. I don’t suppose you know it?”

Me: “Oh, did my husband leave you waiting all this time?”

Scammer: “Yes, it was a bit of a wait. We’re very busy this time of the year, so I’d like to verify that information so I can help sort this out quickly before it’s too late.”

Me: “I’m sorry about my husband. You see, English isn’t his first language, and he sometimes has trouble understanding people on the phone.”

Scammer: “Oh, that’s fine. I understand. I just needed to get—”

Me: “Yeah, honestly, my husband, he… Well, he’s not that bright. He always tends to forget what he is doing and zone out, staring at nothing. He’s a bit special, really. Not sure why I married the oaf.”

My husband has ADD, so he actually does have a slight tendency to forget what he is doing and stare off in the distance when hyperfocused. It’s not a big problem, but the family isn’t above some good-natured jokes at his expense for this. My kids are snickering at the description of their father, and my husband is just grinning.

Scammer: “Oh, I’m sorry to hear that. But I was trying to get his Social Security number so I could help sort out these back taxes. Would you happen to know it?”

Me: “Oh, you want his number?”

Scammer: “Yes please.”

Me: “It’s [phone number he just called].”

Scammer: “That sounds like a phone number. I was actually looking for his Social Security number. It’s a nine-digit number, maybe broken up into three smaller numbers split by dashes.”

Me: “Oh, I’m so sorry. I’m not good with numbers. Give me a second here.”

I take a second to think up a proper bogus number — and just to stall the guy a bit more. I make sure to sound very confused but sincere when I go back to the phone.

Me: “Umm, I don’t know, but is it 666-42-1337?

I figure he will pick up on at least one of those numbers being clearly bogus, but the man seems to be satisfied with it at first. I assume he runs it through something that spits back that it is invalid because, eventually, he comes back.

Scammer: “I don’t think that is right, ma’am. Could you double-check that number, please?”

Me: “Oh, these numbers are too confusing. Let me get someone who can help me.”

I mute him.

Me: “How often do you think we could pass him back and forth between the two of us before he realizes he’s not making any progress?

Son: “Oh, no, wait! I want to try! Can I talk to him next?”

Me: “Sure, why not? But I’d make him wait a bit longer before picking up. The more of his time we waste, the less time he can dedicate to scamming decent folks.”

I pass the phone back to my son, who unmutes it after waiting a minute or two. There is some dead time after he says each line where the scammer is presumably responding.

I should mention that my son is in middle school and has had two years of Spanish class, which is a far cry from being an expert in Spanish.

Son: “Hola. Mi nombre es Pedro. ¿Cómo estás? ¿hHablas español?” (Hello. My name is Pedro. How are you? Do you speak Spanish?)

Son: “¿Mi madre dice tu necesito un número?” (My mom says you need a number.)

Son: “No sé.” (I don’t know.)

Son: “Me duele mi cabeza. ¿Dónde está el baño? Tengo un gato en mi sombrero.” (My head hurts. Where is the bathroom? I have a cat in my hat.)

Apparently, my son is at the limit of his ability to say things that sound vaguely Spanish.

Son: “Si. Un momento.”

He mutes the phone.

Son: “Yeah, that’s all the Spanish I know. Mom, do you want him back?”

I take the phone back.

Me: “Great! Did you get everything you needed, then?”

Scammer: “I’m sorry, but whoever I was speaking to only knew Spanish.”

Me: “Oh, you can’t speak Spanish? You should have told me.”

Scammer: “Look, ma’am, all I need is your husband’s Social Security number, or yours if you don’t know his.”

Me: “Oh, no, I don’t have a Social.”

Scammer: “Every US citizen should have one.”

Me: “Well, yes, but you see, about that… It’s just that, umm… Wait. You don’t work for the FBI, do you?”

Scammer: “Ma’am, if you are not taking this seriously, I’ll hang up and let you deal with thousands of dollars in back taxes you owe on your own. Now, for the last time, all I need is a Social Security number for one of the residents in your household.”

Me: “Oh, no, no! Please don’t do that! I’m sorry. Look, I’ll go get it right now. Just one second, please!”

I mute him again.

Me: “I think he is finally on to us. Don’t think he’s going to last much longer.”

Daughter: “No, wait! I haven’t gotten my turn with him yet! Here, let me have some fun before he goes!”

I hand the phone back to my daughter. She has always been told she sounds young for her age. She plays this aspect up to the point that she sounds like a little kid.

Daughter: “Hello, how are you?”

Daughter: “I found the phone. Want to talk about My Little Pony?!”

Daughter: “Oh, no, my father’s not here. He got put in jail for bad driving and punching the police. Mama says it’s because he’s always thirsty, but I don’t know why that would make him want to punch someone.” 

Daughter: “No, they took me away from my mama because she kept bringing men that paid to be her boyfriends back to our house and making so much noise with them that I couldn’t sleep. Now I have to stay with some people until my mama learns to love me right.”

Daughter: “Oh, sure, I can get him!”

My daughter now holds the phone up to my nephew, who we are currently babysitting. He is a year old.

Daughter: “Say hi, [Nephew]!”

Nephew: “Hi! Hi! [Excited babbling]!”

At some point, the scammer gave up on us before we got the phone back from my nephew.

Honestly, I’m surprised he lasted that long. It’s so nice to bond with your family over small things, like trolling scammers.

This Job Makes You Want To Bite Your Tongue

, , , , , | Working | April 18, 2024

CONTENT WARNING: Physical Injury
 

 

I used to work in care for people with mental health issues. On my first day I am told to work one-on-one with a man to take him out in his wheelchair. It’s all going fine until he turns around in his chair and bites my arm with teeth that are barely ever brushed!

I have blood running down my arm. I take him home and talk to another staff member who tells me to go home and get it checked out since I’ll be finishing in an hour anyway. I do, and I go to the hospital to get the wound cleaned and given an injection to stop any diseases.

The next day I get in to work and get yelled at and written up by the team leader for leaving to take care of the injury. 

I still have a scar from it a decade later.

Welcome To The Customer Retention Circus

, , , , , , | Working | April 18, 2024

This story reminded me of what happened the last time I had to update my phone contract.

I got a notice that my discounted rate would end soon. Since I was heading over to a store to buy an unrelated item, I decided to ask about a new rate while I was at it. Apparently, the very best they could offer me at [ISP] was about one and a half times the rate I had now.

I told my significant other about it, and they told me that they had recently updated their plans with a rate that was about the same as my discounted one, with the same services, at a kiosk in a mall nearby.

“Great! This will be easy,” I thought, and headed over to the mall to find the kiosk.

At the kiosk, it was explained to me that yes, they could offer the rate my SO had told me about — but only for new customers. Since I was an old customer, no good rates for me.

So, I walked over to the kiosk of [Rival ISP] and asked for their best rate if I switched over. I got something a bit higher than the rate for new customers at my current ISP. I signed the papers right there and went home.

A couple of days later, as expected, my still-current ISP called me. They noticed I was switching ISPs and wanted to offer me a good deal if I stayed. Somehow, that deal was the exact same one offered to new customers at the kiosk.

I ended up accepting that deal. It was a pretty good deal, but holy crap do the ISPs make you jump through hoops to get those deals. I’ve been a customer of the same ISP for over twenty years now, and the only thanks I get is having to jump through the same hoops every two years.

I swear, the day one ISP implements discounts for staying over two years, I’m switching over.

Related:
Welcome To The Call Center Centrifuge, Part 3

The House Always Wins

, , , | Working | April 18, 2024

I work as a casino dealer. I go out for a drink with a friend. We’re stopped by the guy at the entrance.

Guy At Entrance: “ID.”

Me: “Oh man, I don’t have it on me. But wait, you’re a regular at my table, right?”

Guy At Entrance: “Yeah, I know you perfectly well.”

He was not happy because two nights ago he lost a lot at my roulette table.

I had the immense pleasure to take some more of his money on his next visit.