Category: Awesome Workers

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Surviving On $1.24

| WY, USA | At The Checkout, Awesome Workers, Politics

(This occurs just after the 2016 Presidential election, when disappointment and tensions are high on the losing side.)

Cashier: “Hi there, how’re you doing today?”

Me: “Oh, pretty well, how about you?”

Cashier: “Oh, you know, surviving.”

Me: “Yeah, sometimes that’s all you can do.”

Cashier: “Sometimes it’d be nice to do something besides just survive, you know?”

Me: *after a pause* “I almost made a political comment, but that might not be a good idea.”

Cashier: *quietly* “I think I know the comment you were going to make, and I know how you feel.” *louder* “Okay, your total is $25.24 today.”

Me: “Crap, I only have $24 in bills; I’m going to have to give you some change.”

Cashier: “Here, let me fix that.” *knocks $1.24 off the bill*

(Pause.)

Cashier: “I’m sure there was something in there that should be on sale.”

(I don’t know if it was just because the store was so busy and he didn’t want to wait for me to count coins, or if it was political commiseration, but it made my night!)

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A Thrill In The Drive-Thru

| OH, USA | Awesome Workers, Bosses & Owners

(One of the managers at my workplace has gotten to know my little brother, who is in the high school marching band. Every now and then, she’ll ask me about the type of show the band does at the football game.)

Me: “This week, they did a Thriller show. The drum major’s mom knows [Local Costume Store Owner], so [Local Costume Store Owner] rented a hearse, which brought the drum major onto the field.”

Manager: “That’s so cool!”

Me: “They even wore zombie makeup. Mom and Dad didn’t recognize [Brother].”

(At that time, my parents come through the drive-thru, with my brother in the car. When they pull up to the window after paying, my manager grabs the bag of food.)

Manager: “Show me the Thriller pics!”

(My manager stopped the drive-thru workers so we could all watch the video of the marching band’s half-time show.)

icon_awesomeworkers

When Stuck In The Cave Just Follow The Punch Lines

| CO, USA | Awesome Workers

(My family and I have gone to a place where everything is centered around the natural cave tunnels in a mountain. They offer tours of the tunnels and the tour guides are really funny. These are some of my favorite remarks.)

Tour Guide #1: *standing in front of a narrow and short tunnel* “This is what we call the fat man’s headache, but if you duck, tuck, and suck you’ll make it through without a—” *bows down and quickly starts going through the tunnel backwards* “—bummmmpppp.”

(Later in the tour, we are standing off to the side to let another tour group pass us.)

Tour Guide #2: “Be careful around this group. They’ve been trapped down here for days and are probably hungry for fresh meat!”

Tour Guide #1: “Don’t worry, I have them trained to only eat ugly people. Oops! Sorry, [Tour Guide #2], you’re out of luck!”

icon_geeksrule

What Are You Tolkien About?

| CO, USA | Awesome Workers, Coworkers, Geeks Rule

(My coworker and I are total nerds, and we have been good naturedly messing with each other via sticky notes for a while. My coworker has several boxes of ‘Star Wars’ marshmallow cereal in his cube, along with lots of other nerdy toys and such. He is also the Dungeon Master for a Dungeons and Dragons game that my husband and I are part of. There has been a lull in sticky note exchanges, until today.)

Me: *via sticky note* “The computer gnomes demand sacrifice. Cereal will do… for now. Do not disappoint us again, human.”

(The rest of the conversation carried on over IM.)

Coworker: “How am I supposed to know that the computer gnomes are displeased?”

Me: “How should I know? You’re IT. That’s your area of expertise, no?”

Coworker: “The magic blue smoke inside the computers still eludes me… and I never learned gnomish… Apple Products and such… PCs are clearly goblin infested, not gnome infested.”

Me: “Must have been carried over when that auditor brought in her Apple laptop.”

Coworker: “Oh crud, cross contamination… Soon we will have gnoblins!”

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Will Help You Hell For Leather

| UK | Awesome Workers

(I work in a home furniture store, and am doing something when I see a customer wandering through our display sets giving off “buying, not looking” vibes. My coworker, who is closer, smiles and greets the customer.)

Customer: “Do you have any fabric samples?”

Coworker: “Yes, of course! What kind of fabric were you thinking about? Material or leather, patterned or plain?”

Customer: “Well, I’ll tell you what happened. My husband and I bought a set of six black leather dining room chairs from [Competitor, located next door]. The chairs were delivered today, and we were unwrapping the paper used to cover them. My husband’s hand slipped when he was cutting the wrappings, and the scissors went straight into the seat of the chair!”

Coworker: “Oh, no! Did the leather tear?”

Customer: “Unfortunately, yes. He could have kicked himself – the brand new chair was ruined. So I was just next door at [Competitor] to tell them what happened and see what they could do to help. They refused to do anything.”

Coworker: “No way!”

Customer: “Yes. I’m happy to pay for the fix, of course, but they wouldn’t even let me buy a piece of leather to patch up the seat of the chair. So I was wondering if you have any leather that you use for your furniture? As I said, I’m happy to pay for it. All I need is a small piece, about three inches squared.”

Coworker: “That’s surprising for [Competitor] to be so unaccommodating. You stay right there, ma’am. I’ll have a look at what’s in stock and I’ll be right back.”

(She goes to the sample drawers and starts rooting through them for anything that’s black leather. After a few minutes, she returns to the customer with five different samples which are each a slightly different shade.)

Coworker: “Here you go, ma’am. These are all the different leathers we have in stock at the moment – hopefully one of them will be close enough that it won’t be noticed when the seat is fixed.”

Customer: “Oh, thank you so much! You’re a lifesaver! How much for these?”

Coworker: “Don’t worry about it! These are free samples that we give out to customers, so there’s no charge at all.”

(I have rarely felt pride in the two-and-a-half years I spent in retail, but I definitely was proud of my coworker for gaining that customer’s business after our competitor completely failed her expectations. The customer didn’t buy anything that day, but she regularly came back to our store from then on. And *that* is what customer service is about.)

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