Category: Bad Behavior

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A Rude Removal

| Brooklyn, NY, USA | Bad Behavior, Employees

(We often get a lot of telemarketers and whatnot calling into the store. We all have the authority to ask them to remove us from their calling lists. This call happens one quiet afternoon.)

Me: “[Store]. This is [My Name] speaking. How may I help you?”

Caller: “Yes, is this [Store]?”

Me: “Yes, it is. My name is [My Name]; how may I help you?”

Caller: “I need to speak to the manager or whoever is in charge of your utility service.”

Me: “I’m afraid they aren’t available. Would you like to leave a message?”

Caller: “No. What is the name of the manager or person in charge of your utility services?”

Me: “I am unable to give out that information. What company are you calling from please?”

Caller: *launching into spiel* “This is [Marketing-sounding name], calling to offer a free service to—”

Me: “I’m sorry to cut you off but we are perfectly happy with our current providers and would like to be removed from your list, please.”

Caller: “No, ma’am, we are not offering a new service. We want to give a free service to show you what percentage of your current providers—”

Me: “I’m sorry to cut you off again, but as I’m working I can’t be on the phone long. I appreciate your time but please remove us from your list.”

Caller: *sounding slightly farther away from the receiver* “Ma’am, you don’t understand we are—”

Me: “I do, though. I am asking politely to be removed from your list.”

Caller: *definitely farther from the mouthpiece now* “Ma’am, I am saying we are a company that specializes in—”

Me: “Please remove us from your list.”

Caller: *from a far distance* “Ma’am, you are being very rude.”

Me: “Are you holding the handset away from your head?”

Caller: *barely audible* “I’m not taking this anymore, ma’am. You’re being very rude. I will call back when you aren’t there.” *hangs up*

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Deaf To Reason, Part 5

| Ottawa, ON, Canada | Bad Behavior, Coworkers, Health & Body

(I am hard of hearing and while I can hear and communicate with others if they are around me, using telephones or any devices where I am unable to see the speaker is a bit of a train wreck. My boss and manager are well aware of this fact, and assured me that I wouldn’t be expected to take any orders by phone. I’ve been working there long enough now that almost all my coworkers know about this arrangement, but one coworker doesn’t seem to quite understand and constantly complains that I’m just lazy. On this day the manager has stepped outside, so it’s just the two of us when the phone rings.)

Me: *already busy with an order* “[Coworker]! Phone!”

Coworker: “You heard it first. You get it!”

Me: “That’s not how it works. [Manager] is out and I can’t use the phone, so you’re the only one who can grab it.”

Coworker: *huffs* “I can’t believe how lazy you are! You always push this on everyone else so you don’t have to work as hard!”

Me: “No. Not only am I currently busy with an order but I also have no training to take phone orders, so even if I could miraculously use the phone I wouldn’t know how correctly input the order in the system and we would lose a sale.”

(He huffs and answers the phone, clearly not convinced. After he finishes taking the order and comes back.)

Coworker: “See?! I don’t get why you make such a big deal of this! You can clearly hear me talking to you so it’s really no different. I bet you’re just pretending to be deaf so you don’t have to work as hard.”

Me: “Um, it’s completely different. For one, I’m hard of hearing, not deaf, and I doubt anyone would want to fake not being able to hear because it absolutely sucks. I have no training whatsoever to take phone orders, so I make up for this by doing extra work around the store to balance it out. We’re in a enclosed area with very little background noise, unlike on a phone where the signal can cut out words and the line can hum loudly and drown out the customer on the other end. Not only that but the quality of the sound through a phone is very artificial to me. Also, I can read your lips and body language because I can see you to fill in the blanks, and I can’t do that over a phone. Anytime I’m forced to use a phone or device where I have to rely 100% on my hearing, I end up asking the other person to repeat themselves a LOT and still miss tons of information. So no, it’s actually extremely different from talking to a person in real time.”

Coworker: “You’re just lazy! There’s no way you can hear me but not use a phone!”

(I gave up and ignored the rest of his rant how I was faking my hearing impairment just to get out of doing my job. He eventually complained to our boss with this belief that I was pretending to have hearing problems to get out of work. She chewed him though and asked him if he seriously thought that anyone would actually pretend to be deaf for the fun of it. He was fired not too long after that.)

Related:
Deaf To Reason, Part 4
Deaf To Reason, Part 3
Deaf To Reason, Part 2

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Calling It A Night

| FL, USA | Bad Behavior, Time

(I work 12-hour night shifts, so when searching for services I prefer to do as much as possible online before I have to deal with people over the phone as most businesses return calls when I’m trying to sleep. The night before this occurs, I had been searching for mortgage information online and was annoyed when, after entering my information, rather than giving me the promised quote the site simply stated that someone would be contacting me. Sure enough, at around 10 am the next day, my phone rings:)

Me: *sleep slurred* “Hello?”

Mortgage Representative: “Hi! This is [Mortgage Company]! How are you today?”

Me: “I worked last night. I work again tonight. I need to go back to sleep.”

Mortgage Representative: “Great! So, I just need to confirm your information in order to get you your quote. The structure is a single family home?”

Me: “…which part of ‘I need to go back to sleep’ did you not understand?”

Mortgage Representative: “Ah… okay. When would be a good time to call you back?”

Me: “Don’t.” *click*

(He didn’t call back, but when I woke up again I had an email from the company announcing “We’ve been trying to get in touch with you!” I deleted it.)

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Scooting Past The Apology

| England, UK | Bad Behavior, Employees

(We are shopping in a large retail outlet; we have the kids with us and stop outside a shop to decide where we need to go next. I put my daughter’s scooter down and ask her to hold it to stop it wheeling off. Out of nowhere a very grumpy security guard appears.)

Security: “No scooters!”

Me: “Don’t worry, she isn’t riding it. I’m carrying it for her.”

Security: *almost shouting* “No scooters!” *at my daughter* “You cannot ride them inside!”

Daughter: “But Daddy, I wasn’t on my scooter.”

Me: “That’s fine, honey, you just stand with it. The grumpy man will go away. You are allowed to bring it in with you.”

(He scowls at me, but disappears. We carry on with out shopping before being approached by an even bigger security guard.)

Big Security: “Excuse me, sir.”

Me: “Yes?”

Big Security: “We have had reports of your daughter using her scooter in store. For safety reasons we cannot allow that. One of my colleagues has already told you.”

(By this point my daughter is getting visibly upset.)

Me: “Now, I’m going to interrupt you right there. We have a scooter, but at no point has she ridden it. I have carried it around with me the entire time.”

Big Security: “Well, I’m going to have to check with the security team.”

Me: “Please do.”

(He steps away and talks at length on his radio, before coming back to me.)

Big Security: “Okay, well, the camera crew have confirmed what you were saying.”

Me: “Are you at least going to apologise? I don’t appreciate being spoken to like a naughty child.”

Big Security: “Well, they have to do their job.”

Me: “I get that but there is doing your job and doing it well. He was very abrupt and rude. My daughter was very upset.”

Big Security: “I appreciate that, sir, but the rules have to be adhered to.”

Me: “I agree. The rules posted are scooters cannot be ridden; it actually states that scooter are allowed on site. I suggest you and your team take some time to learn the rules they are enforcing.”

Big Security: “Whatever, sir, please continue with your shopping.”

(His attitude was appalling; he would barely look at me whilst talking to me. I dropped by the management company who were appalled at my findings. The company promoted themselves on customer satisfaction, and apologised profusely. They then forwarded it to the retail management company who again apologised massively, I also had a phone call from them apologizing. Apparently they have had several complaints about these guys treating customers badly. I’ve never had a bad experience since!)

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Tea-tering On A Rejection

| Brighton, England, UK | Bad Behavior, Bosses & Owners, Job Seekers

(I am in my third year placement at university. In order to progress to the fourth year we have to undertake a 40-week work placement in the industry our degree is in. I get an interview for a company in a city about an hour and a half’s drive away. The interview seems to start reasonably well but I immediately get the feeling Interviewer #1 has checked out before he’s even started, and he comes across pretty condescending as it goes on. Eventually, he seems to decide he’s had enough and that’s where it gets interesting.)

Interviewer #1: “So, you left it pretty late to get something. Was that down to laziness, or…?”

Me: *taken aback at the sudden change in conversation* “Oh, I had a placement secured but it fell through at the last minute. The company had a re-structure and couldn’t take on interns or placement students due to budget cuts.”

(Interviewer  #1 snorts sarcastically and rolls his eyes.)

Interviewer #2: *trying to get back on topic* “Would you be okay with the commute to and from the office? I notice on your CV your hometown is [City that’s one and a half hours from this one].”

Me: “Oh, it’s not an issue to me. I worked weekends back in my hometown and my university is in another city to that, so I’m used to the driving.”

Interviewer #1: “How are you going to fund the travel costs? It’ll be easier for you to find a place down here.”

Me: “Well, that would be the plan after a couple of months saving some money from the pay.”

Interviewer #1: “Oh, this isn’t a paid position.”

(By this point I am getting the idea he’d made up his mind before the interview had even begun.)

Me: “But the advert says it’s a paid position?”

Interviewer #1: “Yeah, we changed our minds on that one. It’s not paid.”

Me: “Not even travel costs?”

Interviewer #1: “Nope.”

Interviewer #2: *clearly getting a bit annoyed at [Interviewer#1]’s tone* “So, do you have any questions for us?”

Me: “Yes. I read the job description and it sounds like it could be a good challenge so I just wanted to ask what sort of roles you’d be looking for me to work on in particular?”

Interviewer #1: *deadpan* “You’d basically make the tea for us.”

Me: *chuckling nervously* “Ah, yeah, I can make pretty good tea! But what section of the office would I be in in particular, or would it be a floating role so I cover some time in one department, sometime in another, etc?”

Interviewer #1: “No, you’re not getting it. You’d be making the tea. That’s it. And maybe getting the post from downstairs sometimes when the receptionist isn’t in.”

(I dropped any hint of being pleasant and looked at them both.)

Me: “Okay, I don’t think this is the kind of position I’m looking for, and I don’t think the roles would be accepted by my university as suitable towards my degree. I don’t have any more questions so if that’s all I think we can finish up here.”

Interviewer #1: *rolls his eyes, gets up from the table and walks out of the room* “Sure, whatever.”

Interviewer #2: *looking awkwardly at the door his coworker had just walked out of* “Err… well, thanks for coming in, and… we’ll be in touch to let you know.”

(Of course, I never heard back from them again. I got weird vibes from Interviewer #1 all the way through from the start but thought he may just have been having an off day; I guess he’d decided from the start that he wasn’t interested but had to interview me to fulfil a quota or something. Shortly after I found a proper placement at a professional sports club working for one of the best GM’s I’ve ever been employed by, and got through to my fourth year and graduated without any issue. But, oh, if only I’d been an unpaid tea-boy instead; think of the possibilities!)