Category: Bad Behavior

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A Party Pooper

| Ottawa, ON, Canada | Bad Behavior, Bosses & Owners, Employees, Money

(We had gotten heavily into debt as a young couple with two children and have just managed to pay off our car loans and all of our credit cards without filing for bankruptcy. We cancel all the cards but one with a low limit for emergencies and commit to living debt free (i.e. no credit cards, loans, etc.). We call to book my son’s birthday party at the same indoor amusement park we had done it at the year before and since we don’t want to give our credit card for the deposit, we opt instead to pay for the entire party in cash the day we book it. I drive down town, make the payment, and get my receipt. I confirm at that point that on the day of the party we will have nothing to pay and will only have to show up, celebrate, and leave. The day of the party, everything is going smoothly. Just after we do the presents, when the party is winding down, a young employee approaches us.)

Employee #1: “Hi! Looks like you guys are having a good time.”

Me: “Oh, yes. Everything has been wonderful, thanks.”

Employee: “Wonderful. This is for you.” *hands me a folded piece of paper* “You can take care of this with me at the front whenever you are ready.”

Me: “Oh, okay. Thanks.”

(I look at the paper and it is a bill for $35. I show it to my wife and we are puzzled. It just says “additional party costs” on it, but no breakdown of what exactly the fee is for. I go to the counter to find out.)

Me: “Hi. I’m sorry, but I’m a little confused. What exactly is this fee for? The $35?”

Employee #1: “Um, for your party? That we’re hosting for you?”

(The employee beside her rolls her eyes and laughs at my apparent stupidity.)

Me: “Um, I get that I have to pay for the party; that’s why I paid for it last month.” *I pull my receipt out of my purse and show her* “See? I paid in full, in cash, a month ago.”

Employee #2: “The rate for the party has has gone up since you booked. We have to charge the amount it is now, not the amount it was when you booked it. That how we do things here. Now would you like to pay cash, credit, or debit?”

Me: “Um, debit, I guess. I’m still confused…”

Employee #1: “Well, you would be. You stay-at-home moms have no idea how things work in the workplace.”

Me: “I work full time, thank you very much. I’ve probably been working since you were in diapers, so what I do know is that this is not proper customer service.”

Employee #1: “Are you gonna pay or do you want me to get my manager and security?”

Me: “Debit, please.”

(I pay and go back to my family and relate the story to my wife. She is livid and tells me that we are going to get our money back. We leave the kids with my in-laws in the party area and go back to the counter. The two employees see me coming and immediately roll their eyes and throw their heads back in frustration.)

Employee #1: *sighs in a very frustrated and rude tone* “Yes, ma’am… How can I help you this time?”

Me: “I would like to speak to your manager, please.”

Employee #1: “Sigh, fine but she’s going to tell you exactly what I said.”

Employee #2: “God, some people…”

(The second employee calls the manager on their house phone and tells her something I can’t really hear. The manager arrives, looking very annoyed at us. She takes the employees aside for a moment then comes back to us. The employees are standing behind her looking smug and smiling at us.)

Manager: “Good afternoon, ladies! I understand you two are having trouble understanding our pricing policy?”

Me: “Not exactly. I understand that you have raised your prices since last month and that people paying today would have to pay the current price, not the price of when they booked the party. That I’m not arguing with, although I don’t necessarily agree with it. My problem is this $35 bill you presented me with. I paid in cash, in full for this party a month ago because we don’t like to use our credit cards.” *I hand her my original receipt* “And I was assured we would have nothing to pay today. That $35 came out of my gas budget for the week, we budgeted very tightly for this party and I really wasn’t expecting to get a bill today.”

Manager: “I understand, but our prices have gone up since…” *she looks at my receipt for a moment and looks up quickly* “Wait, you already paid? Last month?”

Me: “Yes, ma’am. I paid in full at the price you advertised. I shouldn’t have to pay more today because the price went up. Would you expect to get a bill from [Major Department Store] for your shoes if the price went up after you bought them?”

Manager: “You are absolutely right, madam. This was our mistake and I am so sorry! Have you already paid this $35?”

Wife: “Yes, she paid with our debit card and we’d like a refund, please.”

Manager: “Absolutely, ladies. My sincere apologies for the misunderstanding.

[Employee #1], would you refund this lady’s debit card and cancel this bill, please?”

Employee #1: “What? No!”

Manager: “Excuse me?”

Employee #1: “[Employee #2] told me to charge her! She said to. I didn’t do anything wrong! I just did my job!”

Manager: “Okay, I’m just going to take care of this myself.”

(Employee #2 now looks embarrassed. She gives us a quick apology and retreats, red-faced, into their little office. Employee #1 is red-faced and angry.)

Employee #1: “I was told by [Employee #2] to do it. I did nothing wrong!”

Manager: *to us* “I’m so sorry about this. Can I take your debit card, please?”

Me: “Absolutely and thank you for fixing this for us. I know it doesn’t sound like much but $35 is a lot of money for us right now.”

Manager: “I understand…”

Employee #1: *now yelling with her arms crossed* “I was told to charge them! This isn’t fair! I didn’t do anything wrong, [Manager]. [Employee #2] told me to do it! This is f***ed up!”

Manager: “[Employee #1]! Do not argue with me! We will talk about this later. Now go into the office and wait for me. Ask [Employee #2] to come out here and cover the desk.”

Employee #1: “This is bull-s***. I’m calling my father.”

Manager: “Your refund is complete; again, I am so sorry about this. It isn’t easy working with teens sometimes.”

Wife: “Tell me about it. I used to manage a fast food restaurant and believe me, I heard some variation of ‘I’m telling my father’ at least once a month from someone. I feel your pain.”

Manager: “I’m so glad you understand, and please don’t let this influence how you feel about us. Most of my staff are wonderful and we love to make our customers happy…”

Me: “We come here all the time. Believe me, I’ve seen your wonderful staff in action. We will be back!”

Manager: “Great! Look, here’s a few coupons for some free activities and tokens for your next few visits. I think I’ve got some coupons for free pizza from the canteen back here somewhere…”

Me: “Don’t even worry; it’s all good. Thank you so much and have a lovely day.”

Manager: “You as well! Now, if you’ll excuse me, I have a young lady back here who’s just dying to talk with me.”

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Cash Dropped The Ball

| Brisbane, QLD, Australia | Bad Behavior, Bosses & Owners, Lazy/Unhelpful, Money

(It’s the end of a long day. After tidying up the mess left behind by marauding customers, I finally get to do the paperwork and cash reconciliation. I discover there’s $500 missing. I search through the safe and my pockets and my fellow supervisors aprons, even though I know I didn’t do any cash removals. I still can’t find it and know as supervisor in charge it will be put on me to replace the money. I check the computer records as to who removed money from the registers and find that the only person to do it was the other supervisor, so I give him a call. It’s now two hours after I was supposed to go home.)

Me: “Hi, [Supervisor], I can’t find one of the cash removals you did today. There were four done but I only have three in the safe. Do you know what’s happened to the fourth? It was for $500.”

Supervisor: “Oh, yeah, I left it next to the register. I didn’t have time to take it to the safe”.

(He was lucky it was still there as there was no way I was going to foot the bill for that sort of idiocy, leaving money in an area accessible to unscrupulous customers or even staff members.)

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Bad Fattitude

| CA, USA | Bad Behavior, Bosses & Owners

(My coworker walks up to me in the middle of her shift:)

Coworker: “Do you think I came in with an attitude?”

Me: “Uh, no, why?”

Coworker: “[Manager] took me aside and told me to stop coming in here with an attitude, but I didn’t do anything! Do you think it’s just her? Maybe she’s in a bad mood?”

Me: “Maybe. I didn’t see you doing anything.”

Coworker: “Well, I was on the phone. And maybe I think she heard the voice on the other side; it was kind of loud… She said ‘Get off the phone. I need your help,’ and I said ‘I have to go. I’m getting yelled at,’ and he said ‘The fatso again?’ Because that’s what he calls her, the fatso. And I think she heard him. And I said ‘Yeah…’ So that’s probably it.”

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Dying To Get The Weekend Off

| NJ, USA | Bad Behavior, Bosses & Owners, Family & Kids

(I am 16 and work as a cashier. My nana happened to pass away unexpectedly, so in the middle of the week I need to ask for the weekend off for the wake and funeral.)

Me: “[Assistant Manager], I know it’s short notice but there’s been a family emergency and I won’t be able to come in this weekend. I’m sorry.”

Assistant Manager: *brusquely* “This schedule isn’t built around YOUR convenience, [My Name]. There are plenty of other employees who would love to have the weekend off, too. What could POSSIBLY be SO important that you can’t come in when you’re supposed to, and you couldn’t give me proper notice?”

(At this point I haven’t slept much, I’ve been crying a lot, my usual social interaction filter is pretty much turned off, and I’m not in the mood to be jerked around.)

Me: *coldly* “I’m sorry. My ninety-three-year-old grandmother didn’t tell us she was going to DIE yesterday and we would need to attend her wake and funeral this weekend. My apologies; she’s usually more considerate about these things.”

Assistant Manager: *eyes wide, face turning grey* “[My Name], I am SO—”

Me: “Just give me my register assignment and shut up.”

(He gives me my register assignment and assures me I’ll have the weekend off. I take my till and set up at my register, focusing all my energy on pretending to be pleasant for customers. The store manager comes over, having heard part of my conversation with [Assistant Manager].)

Store Manager: *concerned* “[My Name], what’s going on? What were you talking about with [Assistant Manager]?”

Me: “I told him there’s been a family emergency and I won’t be able to come in this weekend. He got all nasty about the schedule not being for my convenience and demanded to know why I needed the weekend off, so I told him my nana just died yesterday and this weekend is the wake and funeral.”

Store Manager: *shocked* “[My Name], you take all the time you need. Take Monday off too if you want. I’ll speak with [Assistant Manager].”

Me: “Thanks, [Store Manager].”

(She walked back to the managers’ station and from a good 30 feet or so away I could hear her yelling, “What the bleeding hell is wrong with you?!” at Assistant Manager. He couldn’t look me in the eye for a week after that.)

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Not The Light-Bulb Moment You Were Looking For

| Germany | Bad Behavior, Employees

(While in Germany the customer is not always right, it is generally a rule of thumb to be at least nice to people that make mistakes. I am returning to a particular family-owned small hardware shop, because I bought light bulbs that are the wrong size. I have my kids with me, ages 10 and 11, both of them actually pretty calm, and just looking at the display of decorations behind me.)

Me: “I’m sorry, I wanted to exchange those bulbs for another size and—“

Clerk: “We don’t take stuff back if it has been opened!”

Me: “It hasn’t; it is still wrapped in the original foil and—“

Clerk: “We don’t take stuff back without a receipt!”

Me: *sighing internally* “I have the receipt here. I bought those yesterday, and just yesterday afternoon realized I got the wrong size.”

Clerk: “Put them here; I’ll give you your cash back!”

(The clerk proceeds to enter the light bulbs into the till per hand, and I notice that she put in the wrong price.)

Me: “Excuse me, those bulbs rang up as 7.69 Euros, and you put them in as 3.99 Euros.”

Clerk: “I’m putting them in as they are on the receipt!”

Me: “Yes, but the receipt shows them as 7.69 Euros, without any discount…”

(I turn to look at the kids in the background, then turn back to see 7.98 Euros being placed on the counter, plus (and this is important) a receipt for the cash return.)

Clerk: “Your cash return! Now leave!”

(I turn to leave, with my original receipt still firm in hands, and the cash return receipt, too. Finding the fitting bulbs, with the right light, I go to a check out. Asking the cashier if she could get me the shop owner, showing her the original receipt, the cash return receipt, and the new bulbs I wanted to buy. The owner comes, sees those, walks back to the shelf to make sure that I paid the real price, and that the cash return receipt is wrong. Returning with the clerk in tow, the owner asks me what happened. I give him a short summary, and he turns to the clerk.)

Owner: “Did you give this woman the wrong amount of money back?”

Clerk: “Yes, but—“

Owner: “And you entered the amount by hand?”

Clerk: “Yes, but—“

Owner: “That is the third time today you made a customer complain about you being rude, putting in things wrong, and generally being unhelpful! We are a small family company; I can’t afford making customers unhappy!”

Clerk: “BUT IT IS NOT MY JOB TO MAKE THEM HAPPY!”

(The clerk was told to pack all of her things right away; the owner fired her on the spot. He offered me the bulbs for free, but I was too confused to accept… I was busy explaining to my kids that what happened certainly wasn’t normal!)