Category: Extra Stupid

Couldn’t Spell It Any Clearer

, | Greeley, CO, USA | Coworkers, Extra Stupid, Technology

(I work IT in a health care clinic. We have multiple sites. I get a call from a user. During the call, this happens:)

Me: *I say exactly this wanting the user to type ‘I:\’* “Type I, colon, the slash that goes from the upper left, to the lower right, next to the enter key.”

User: “I, colon, s,l,a…”

Laptop Flop, Part 7

| Colorado Springs, CO, USA | Employees, Extra Stupid, Lazy/Unhelpful, Technology

(My mom has recently come back to school, and while I’ve allowed her my computer, she needs one of her own. We stop by a certain discount retailer, hoping for a good deal. We find a laptop, but we can only get the floor model. Mom doesn’t mind.)

Employee: “All right, so this will be it. Just wanted to show you how to take out the battery!”

(He proceeds to attempt to take out the battery, but it refuses to come out.)

Employee: “Don’t worry, it’ll work just fine!”

(Mom and I get home, and go to plug in the computer. They didn’t give us the plug in. I call the store.)

Employee #2: “Oh, yeah! I can’t believe he forgot to give it to you!”

(We return to the store to pick it up. With all this running around, I’m not feeling particularly hopeful about our choice. When we get home, the computer is locked with an admin account, and we can’t get in. I call the store again.)

Me: “I’ve run back and forth to your store, and now we don’t have access to the computer at all.”

Employee #3: “Well, you’re going to have to come back in. There’s not much we can do over the phone.”

(I give my mom a look. We decide to return the laptop completely, as it is more trouble than it was worth. Once we get back for a return, the manager isn’t happy.)

Manager: “I’m sorry about the inconvenience, but the worker who could remove the password isn’t in today. You could wait a few more days, and he’ll be here.”

Mom: “Well—”

Me: “No, thanks. We’ve wasted a lot of time we were supposed to be using for homework. We’ll be going somewhere else for a computer.”

(All told, we spent six hours going back and forth! We found a good deal with a competing retailer.)

Related:
Laptop Flop, Part 6
Laptop Flop, Part 5
Laptop Flop, Part 4

Troubleshooting Like A Boss

| Fairfield, CA, USA | Bosses & Owners, Extra Stupid, Technology

(I work in an office with a boss who frequently asks questions repeatedly even if nothing has changed or there is no way we could know the answer in hopes of receiving an answer he likes. On Monday, our Internet connection is down. We call Comcast to figure out why. I show the tech to the back and he checks everything out, but there is nothing wrong on his end. At this point the Internet has been out for five hours and none of us have been able to do any work.)

Boss: “Hey, this is telling me I’m connected but I’m not.”

Me: “I know; that’s why we’re still working on it.”

Tech: “See, it all says it’s fine on my end, but the computer up front tells me there’s an IP address that is getting kicked back. So it’s an internal problem. You probably need to call your IT guy.”

Boss: “My computer tells me that I’m connected, but it’s through the hard line. Why isn’t it working? Are you telling me something changed?”

Tech: “I can’t tell. It could be a dirty computer kicking an IP back, or a switch in your router. It’s not Comcast. You still have wireless.”

Boss: “But it’s not working. And none of my people changed anything.”

(At this point I leave them alone. About five minutes later the tech comes over with a wry smile.)

Tech: “Your boss moved all the security cameras this weekend and cycled the security system. His computer was giving off the bad IP.”

Driving Around In Circles

| Chicago, IL, USA | Employees, Extra Stupid, Transportation

(I work for a company that receives goods for stores.)

Truck Driver: “I’m here to make a drop-off.”

Me: “Okay, what’s your pickup number?”

Truck Driver: “A what?”

Me: “Your PN?”

Truck Driver: “I don’t think I have one of those.”

Me: “Maybe you should go call your company.”

Truck Driver: “I don’t know it!”

Me: “You don’t know who you work for?”

Truck Driver: “…No.”

(Pause.)

Truck Driver: “Should I go check the truck?”

The Cat Needs Some Highlights

| Australia | Employees, Extra Stupid, Ignoring/Inattentive, Pets & Animals

(I call my local vet to make an appointment for my cat to have his annual immunisation.)

Receptionist: “Hello, [Name and Location of Veterinary Clinic].”

Me: “Hi, I’d like to make an appointment, please.”

Receptionist: “I’m sorry?”

Me: “I’d like to make an appointment, please”

Receptionist: “I’m sorry, I think you have the wrong number. You want next door. I can give you their number.”

Me: “Oh, I’m sorry. Who have I called?”

(As I’m staring at the vet’s number on their website and thinking maybe I’ve dialled the wrong section, so I decide to check.)

Receptionist: “You’ve called the vet. The hairdresser is next door.”

Me: “Um, I wanted the vet; I want an appointment for my cat…”

Receptionist: “Oh… I just assumed you wanted a hair appointment…”