Category: At The Checkout

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Driving Through Those Orders

| ON, Canada | At The Checkout, Food & Drink

(At my coffee shop I’ve just been switched from front cash to drive-thru. I’m not really paying much attention. This is all my bad.)

Me: *sees donut and coffee on the counter and passes it out the window* “Here you go, sir. Have a nice day!”

Customer: “But—”

Me: *shuts the window*

Customer: “Excuse me?”

Me: *begins taking next order over headset*

(The customer drove away, and I looked and saw his order was still on my till. Guess who got their donut and coffee for free?)

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Double Doubling The Work Load

| USA | At The Checkout, Employees, Food & Drink

(I frequent a coffee shop famous for its “double double” order. This happens every time I go to one, anywhere I’ve ever been in one.)

Me: “Can I get a large double double with caramel, please?”

Cashier: *baffled* “What?”

Me: “A large coffee with two creams, two sugars, and a caramel shot, please.”

Cashier: “Okay, so that’s a large double double with caramel.”

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Totally Copping Out On That Sandwich

, | Castle Rock, CO, USA | At The Checkout, Bad Behavior, Food & Drink

(I am with my friend going through the drive-thru of a popular fast food chain when they mess up part of the order. I go back inside to correct it when the following happens. Note: several police officers are inside, waiting for their food.)

Me: “Hi! I just came through the drive-thru and noticed that we’re short a sandwich. Here’s the receipt.”

Cashier: *rudely* “All the food you ordered is in the bag. Have a nice day.”

Me: “But it’s not. We ordered four [Popular Sandwich], but only three are in there.”

Cashier: “You think I’m stupid? You’re just trying to get free food!”

Me: “Ma’am?”

Cashier: *snappy* “What?”

Me: “Do you really believe I’d be dumb enough to try and steal from you with three police officers standing behind me?”

Cashier: *stuttering* “I…  But… Okay, fine.”

(I got the missing sandwich, but needless to say, I’ve yet to go back to that particular location. One of the officers even high-fived me!)

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New Year, Old Problems

| VI, USA | At The Checkout, Employees, Food & Drink

(I am 26 but look decidedly younger. It is New Year’s. A group of rather young girls is already in the store when I arrive and are wandering around giggling and grabbing bottles off the shelves with a much older looking man following. I grab what I want and head to the front. The girls make it to the register before me but leave it to the older man to buy the drinks.)

Cashier: “Are you purchasing these drinks for those girls out there?” *she points to the girls who are heading out into the parking lot*

Older Male: “No, ma’am. This is for me.” *he says it with a straight face with a arm full of flavored vodkas and mixers*

Cashier: “Fine, then…” *she begrudgingly checks him out*

Older Male: “Thank you, ma’am.” *he takes it all and leaves as the girls begin jumping and squealing loudly in the parking lot*

Cashier: *turning, seeing me, and immediately scowling* “So, where is the older guy who is supposed to ‘not’ be purchasing that for you?”

Me: “No one? I am purchasing this for me and my boyfriend.” *I place my purchases on the counter and pull out my ID*

Cashier: *sarcastically* “Oh, joy. Let’s see what fake ID I get to confiscate this time!”

Me: *handing over ID* “It’s a perfectly legal license. If you damage or confiscate it that is stealing and I will have to notify police.”

Cashier: *waving the scan gun* “As soon as I scan this it will prove it’s fake and I will be calling the cops on you!”

(By now several other patrons are shifting uncomfortably behind me.)

Me: “Go right ahead, then.”

(The cashier scans my ID with a smug smirk on her face, only to stare dumbfounded as it indicates that I am of age and to continue with the transaction.)

Cashier: “This has to be a fake!”

Me: “It obviously isn’t. I just turned 26 last week; I’ve been able to legally drink for 5 years now.”

(The cashier looks at my ID again and turns bright red before handing it back over and finishing the transaction.)

Me: “Thank you. I get accused of it all the time so you aren’t the first to make that mistake.”

(She glared at me as I left!)

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Plainly Not Explaining Plainly Enough, Part 2

| MI, USA | At The Checkout, Employees, Food & Drink, Ignoring & Inattentive

(On my lunch break I go through the drive-thru of a fast food restaurant. They are promoting a new chicken sandwich with ranch dressing and lettuce. I don’t care for lettuce and am not in a ranch mood, so I order it plain. When I get my food I pull into a parking spot to check everything out and make sure it is right. I didn’t even have to unwrap the sandwich to see it is dripping ranch and covered in lettuce shreds. I take it inside the restaurant and walk up to the cashier. Note, there is absolutely no one else in the restaurant, and the cashier looks about 16 or 17 years old.)

Me: “Hey, I just came through the drive-thru and got a messed up order. Can I get it fixed?”

Cashier: “What’s the matter with it?”

Me: “I ordered the chicken sandwich plain, but it came completely dressed.”

Cashier: “Well, it comes with ranch and lettuce.”

Me: “I know that, but I didn’t want any of that on there. That’s why I ordered it plain.”

Cashier: “But the sandwich is supposed to have ranch and lettuce on it. You ordered the chicken sandwich. See on the menu? It says ranch and lettuce. You can even see it in the picture.”

Me: *losing my patience at this point* “Yes. I understand that’s how it usually is made. I do not want that. I want it plain. As in bun and chicken. Nothing else. How hard is that to understand?”

Cashier: “I’m going to get my manager; maybe he can explain it to you.”

(She came back in a minute with an older man who asked what the problem was. I explained I ordered a plain sandwich and got a dressed one instead, and the cashier didn’t seem to understand the concept. He rolled his eyes and put his hand over his face and said “For the love of God, how many times do we need to discuss this? People can order food plain if they want to! Ma’am, I’m so sorry. She’s an idiot…”)

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Plainly Not Explaining Plainly Enough

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