Category: Employees

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It’s Not All In The Delivery

| Germany | Employees, Ignoring & Inattentive, Lazy/Unhelpful

(A week ago I ordered a couch. The day of the delivery arrives and they deliver it in several small packages as expected. As always the delivery guys are in a hurry and I sign the papers without reading them, because they practically snatch them away from me as soon as I have them. After they are gone I unpack and only then I realize that one package is missing. Then I finally read the papers and find out that the delivery guys knew that all the time and didn’t tell me, which makes me pretty mad. Then I see that the missing package should be delivered later the same day, so I decide to wait. But, who would have guessed? They don’t show up. The next day I call the support people.)

Support: “Welcome to, [Furniture Store]. This is [Support]. How can I help you?”

Me: “Hi. Last week I ordered a couch and yesterday it was delivered, but one package is missing and the delivery guys didn’t tell me that. I only found out after I unpacked everything.”

Support: “Oh, but the delivery guys don’t always know if something is missing.”

Me: “I thought that, too, but then I found out that they even reported it on the delivery note. Now my whole apartment is full of packaging material and not assembled furniture.”

Support: “You shouldn’t have unpacked it, then. I see here that you have already got a new delivery appointment.”

Me: “If I had known that there is something missing I wouldn’t have. The appointment was yesterday and they didn’t show up.”

Support: “Oh, yes, I see it here. It was on too short notice; the delivery company couldn’t process.”

Me: “So, what now? I paid a lot of money to have it delivered that day.”

Support: “Yeah, I don’t know. Here is the processing number. They will call you, but I don’t know when. Maybe early next week.”

Me: “Can I get something of my money—”

Support: *interrupting* “If you don’t have any more questions, then?”

Me: “I have, what about the money for the delivery… Could I get—”

Support: *interrupting again* “You know, we have about 50 stores in this country. We don’t know everything about every delivery.”

Me: “Could I have the number of the delivery company, then?”

Support: *annoyed* “Yes, you can call them, but I don’t have the number.”

Me: “So what should I do now?”

Support: *annoyed* “Just wait until someone calls you. Thank you for your understanding.” *ends call*

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No Screen To Protect You From Dumb Employees

, | Eugene, OR, USA | Employees, Ignoring & Inattentive, Technology

(My mom and I are at the mall running some errands and she asks me if I’d like to stop at our cell phone provider’s kiosk to see if they can replace my screen protector which is cracked. For emphasis, my screen protector is cracked not my phone’s actual screen. I catch the attention of one of the kiosk’s employees.)

Me: “Hi, I need to replace my screen protector. I got it at your store when I bought my phone. Can I buy a new screen protector here?”

Employee: “Well, what brand was it?”

Me: “Oh. I don’t know.”

Employee: “Well, you need to contact that company about getting a replacement.”

Me: “Oh, no. I’m not looking for a replacement. I was just hoping I could buy a new screen protector here and have you guys put it on.”

Employee: “You need to contact the company and then fill out the form to get a replacement.”

Me: “But I just want to BUY a new screen protector.”

(At this point I gesture to the case in the kiosk that has glass screen protectors in it.)

Employee: “Yeah, you need to contact the company.”

(My mom is bristling at this point and about to go off, but I shake my head at her and thank the employee and then walk about 20 ft. to a glass screen protector kiosk. They replace my screen protector with no problem, a two-week warranty, and a discount on my next replacement.)

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A Dizzying Number Of Doctors

| Portland, OR, USA | Employees, Health & Body, Ignoring & Inattentive

(After returning from a vacation in 2008, I had no equilibrium. I walked and felt like I was highly intoxicated. I felt a rocking sensation as if I were on a little boat on big waves, and the floor felt like a trampoline. I was dizzy and confused. After 2 months, the symptoms faded away. In 2009 and 2011, each after another trip, I had another episode. Doctors couldn’t figure out what was wrong and bounced me from otolaryngologist (or ENT: Ear Nose Throat doctor) to neurologist and back again. In 2012, I had another episode and saw a new neurologist, hoping to finally get some answers.)

Me: *after describing the bizarre symptoms* “…and my ear sensitivity tests and [other tests] have all come back normal. My ENT wanted me to see another neurologist and see if I might have Multiple Sclerosis.”

Doctor: “MS? Obviously you don’t have MS so I don’t know why you’re here.”

Me: “What do you think it is then?”

Doctor: “I don’t know. You probably should have an EEG and an MRI, but I’m not going to order those for you.”

Me: *getting upset* “What should I do then?”

Doctor: “You should go back and see your ENT. This is clearly an inner ear problem. I don’t even know why you are here.”

Me: “I’ve had all the tests at the ENT. Everything is normal.”

(I am tired of being passed around from doctor to doctor, overwhelmed by being sick for years without a diagnosis, and the doctor is not even trying to help me. I begin to cry.)

Doctor: “It seems to me you have a problem with excessive crying. Superfluous activity of the nasolacrimal duct. Exorbitant weeping.”

(He continues thinking up as many synonyms for my crying as he can, while my frustration turns to sobbing rage.)

Doctor: “…unreasonable lamentation! Incessant lacrimal discharge!”

(I was crying too hard to even speak. He left the room and I went home. It was another year before I even attempted to see another doctor to try to get a diagnosis again. I was eventually diagnosed with Mal de Debarquement Syndrome, which most doctors have never heard of. I was paired with a fantastic neuro-otologist and have been almost two years without another episode.)

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Should Have Taken A Nugget Of Listening

| MT, USA | Employees, Food & Drink, Ignoring & Inattentive

Me: *pulls up to intercom*

Drive-Thru Guy: “Hi, welcome to [Restaurant]. What can I get you today?”

Me: “Hi, can I get three orders of the value nuggets?”

Drive-Thru Guy: “Four piece, five piece, or six piece?”

Me: “Six.”

(The screen in front of me displays three orders of spicy nuggets.)

Drive-Thru Guy: “Is everything correct?”

Me: “They aren’t spicy nuggets, right? I didn’t want spicy nuggets.”

Drive Thru Guy: “Your total is…[total]. Drive up to the second window.”

(The screen doesn’t change.)

Me: “Those aren’t spicy nuggets, right?”

(There’s no answer. I pull up to the second window. The manager is there, not the person who took my order.)

Manager: “Spicy nuggets for [total].”

Me: “I didn’t order spicy nuggets; I told him I didn’t want spicy nuggets.”

Manager: *looks at Drive-Thru Guy, then at me* “I will fix it for you; sorry about that.”

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Breast Not To Shop There Again

| Orange County, CA, USA | Bad Behavior, Employees, Health & Body

(When my young son has mostly weaned himself from nursing, I go to a well-known lingerie shop for a bra fitting and some bras in my new, post-baby size. This happens at checkout…)

Cashier: “Did you find everything you were looking for today?”

Me: “Yes, I’m thrilled to finally have bras that fit right again! I’ve been in nursing bras for almost two years, but now my baby is almost weaned, and this is a real treat.”

Cashier: *huffs and looks down her nose at me* “Well. I bet you’re never going to make THAT mistake again.”

(I was stunned and we finished the transaction in silence. And of course, it’s not until I’ve exited the store that I think of a good comeback. I’m still dying to find out whether she thinks that babies are mistakes, or that breastfeeding is.)

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