Category: Employees

Needs Some Change In Training

| Sweden | At The Checkout, Employees, Money

(This happened when I was paying for coffee and cakes at a fairly upstanding coffee shop. I have just handed over 150kr – approx 14$, for a 113kr bill.)

Cashier: “Do you want the receipt?”

Me: “No, thanks.”

Cashier: *goes to make the coffee*

(I wait, even though coffee is usually served to the tables.)

Cashier: *sees me* “Did you want something else?”

Me: “Uh, yes. I handed you 150, so my change please?”

Cashier: “Oh!” *counts out 4kr and tries to give them to me*

Me: *I’m feeling pretty awkward, so I motion to the till where the last total is shown* “My bill was 113.”

Cashier: *blank stare*

Me: “…That’s 37kr in change?”

Cashier: “Oh!”

(Eventually she got it right. Normally I’d pay with a debit card at this place, and I think I’ll stick to that method from now on.)

Good Service Is Not On The Menu

| Employees, Food & Drink

(I’m a twenty-five-year-old woman but am admittedly rather short. On this day I’m getting dinner with both of my parents and we are dressed casually.)

Hostess: *escorting us to our seats with menus, she turns to me* “Do you want a kid’s menu?”

(I can only stare at her in disbelief as I know this restaurant stops children’s menus at twelve years old and though I’m short, I’m a touch top heavy and obviously well past puberty. After an awkward moment…)

Me: “No.”

Hostess: *clearly flustered* “Okay, then, your waitress will be with you in a moment.” *drops menus and leaves quickly*

Me: *looks at menus* “She didn’t even bring enough menus no matter what I said…”

Out Of State, Out Of Mind

| GA, USA | Bad Behavior, Employees, Transportation

(A customer has requested that a previously delivered package be picked up and sent back. The shipper in our area apparently requested two such pickups, one in Ohio and the other in California. A customer service agent calls my station in Georgia to follow up on the pickups.)

Agent: “I need to know why these two pickups were not made today.”

Me: “I wouldn’t know… They’re not for our service area.”

Agent: “Sir, the shipper is in your service area.”

Me: “That is correct, but the pickups you’re asking about are to be made in Ohio and California and the packages are to come back to the shipper here in Georgia.”

Agent: “So why haven’t they been picked up yet?”

Me: “Again, I don’t know… The pickups are not for our service area.”

Agent: “Sir, the shipper, who is in your area, requested these pickups. I need to know why they haven’t been made because the shipper is requesting an update.”

Me: “Okay… you realize that you called this station in Georgia, right? The two pickups you are asking me about are to be made in Ohio and California. This station doesn’t service those two states.”

(I proceed to tell the Agent exactly which two stations are to make the pickups… and even give him each station’s phone number.)

Agent: “I don’t understand.”

Me: “Excuse me?”

Agent: “How can these pickups not be for your area if the shipper, who is in your area, requested that they be made?”

Me: “Do you understand how this particular pickup process works? The tracking numbers you gave me indicate what station is supposed to pick them up. And I just told you which two stations you need to speak with. My station has nothing to with these two pickups aside from delivering the packages back to the shipper once they get here.”

Agent: “I don’t believe that is accurate. I will need to inform my manager about this conversation and how you were not willing give me the information as I have requested. And I will have him call you back to discuss this matter further.”

Me: “Oh, please do go tell your manager what all you know about this particular pickup process. I will be here all evening if he needs to discuss the matter with me.”

(Clearly the agent’s manager was more knowledgeable on the matter than he was as I did not receive another call about the pickups.)

Rest In Peace From Telemarketers

| Virginia Beach, VA, USA | Crazy Requests, Employees, Family & Kids, Trending

(My mother passed away when I was 15 and was buried in a cemetery not too far from where I live. Four years later the phone rings and the caller ID shows the name of the cemetery. After a moment’s hesitation I answer.)

Salesman: “Hi this is [Name] with [Cemetery]. We’re calling today about pre-purchasing a final resting place. Is Mr. [My Father] there?”

Me: “No, he’s at work.”

Salesman: “Well, how about Mrs. [My Mother]?”

Me: “Let me see. This is [Cemetery] on [Street], right?”

Salesman: “Yes…”

Me: “Yeah, Mrs. [My Mother] is there!”

(You’ve never heard someone start trying to stutter out an apology so fast. I finally let him off the hook after a couple minutes.)