Category: Employees

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Had You Booked From The Beginning

| AZ, USA | At The Checkout, Employees

(I love books and I recently turned of age to start being able to have my own memberships to things. This exchange happens in a popular book store.)

Cashier: *very nice and perky cashier* “Would you like to sign up for our membership program? It’s only [relatively expensive for a young adult but not too crazy].

Me: “I would. How—“

Cashier: “Well, here is the paperwork. When you sign up you get [small amount] off the current book you are buying and will start receiving coupons every couple of weeks, so eventually the membership pays for itself.”

Me: “Yes—“

Cashier: *still perky* “—and then we send you emails which have sales and coupons every month and you get 10% off anything in the store and free shipping on anything online or in store no matter the amount.”

Me: “That sounds great—“

Cashier: “And if you sign up for the kids’ club, anyone under twelve associated with you gets a free cupcake once a year.” *pauses to take a breath and sees me smiling* “I oversold that didn’t I?”

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Will Need Some Stress Medications After This

| Knoxville, TN, USA | Bad Behavior, Employees, Health & Body

(I have called several days prior to this to get some prescriptions written by my doctor, as they were originally prescribed to me in the hospital, but are long term medications for a few of my disorders. I had spoken to my doctor’s nurse, who said that it would be no problem to get them; just come in and pick up the prescriptions. Note that, due to my being in the hospital so often, my doctor has a standing order with her office staff that no matter when I show up, with or without an appointment, she’ll make time to see me. This happens just after they hire a new receptionist.)

Me: *to the front desk receptionist* “Hi, I’m [My Name] and I’m here to pick up some prescriptions that [Doctor] wrote me. [Nurse] said they’d be ready by last week, but today’s the first time I’ve been able to get here.”

Receptionist: “There’s a note in your file that says you have to make an appointment with the doctor before you can get those medications. You can’t have the prescriptions.”

Me: “But [Nurse] told me it would be fine!”

Receptionist: “The note in your file says that you have to see the doctor.”

Me: “So why didn’t anyone call me to tell me this?”

Receptionist: “The note in your file says—“

Me: “I KNOW what the file says! I’m asking why no one thought to call me with this information! I live over two hours away! Why did I have to drive all the way here to find this out!?”

Receptionist: “Well, the note is in your file. You should have known.”

Me: “Really? You expect me to know what notes y’all put in YOUR system, that I have no access to?”

Receptionist: “Well, the note is in your file. I don’t know what you want me to do about it.”

Me: “Actually, it’s YOUR job to call people when things like this come up.”

Receptionist: “Well, I DID put the note in your file, so I DID let you know!”

Me: *mentally face palming* “Okay, since I have to see the doctor, and I really need the medications TODAY, just go tell [Doctor] I’m here and I’ll see her when she’s got a minute. I’ll wait.”

Receptionist: “She’s too busy to see you today.”

Me: “That’s why I said I’ll wait. She’ll work me in.”

Receptionist: “No, she won’t. I’ll make you an appointment for [date three months away].”

Me: “I can’t wait that long! Just let her know I’m here, please.”

Receptionist: “No. I won’t. Just because YOU forgot to get your medications filled doesn’t make this an emergency. It’s YOUR fault; YOU deal with it.”

Me: “Wait, let me get this straight. I called for my medications over a week ago, no one called me to tell me that I had to see the doctor, you just put a note in my file in a system that I HAVE NO ACCESS TO, you’re refusing to tell the doctor even though I KNOW she’ll see me, and this is MY fault?!? By the way, I KNOW there’s a note taped to the wall just behind your computer telling you that I’m one of the people she’ll ALWAYS see, even without an appointment. Can you please look at it?”

Receptionist: *without even looking at the note* “No. It’s YOUR fault. Now go away.”

Me: “No. Look at the note. I’m not leaving until you do.”

Receptionist: *finally looks at the note* “That isn’t you. You’re just trying to get special treatment.”

Me: “Yes, it is. Look at it. My name is [My Name], my birthday is [date], and my social security number is [number].”

Receptionist: “I still don’t believe you. I’m not going to interrupt the doctor just because YOU forgot your medications and didn’t read the note in your file. Now GO AWAY!”

(She shouts the last part loud enough that several people in the waiting room turn to look. I’m near tears and have the beginnings of a panic attack. Luckily, her yelling brings my doctor into the reception office as well.)

Doctor: “[Receptionist], why are you shouting at my patient?!”

Receptionist: “Because she won’t leave! I’ve told her that she has to talk to you about getting her medications, which I put a note in her file about, so she should have known! Now she’s saying she’s on this special list, but I don’t believe it’s her. I just think she’s making it up so she doesn’t have to wait three months like she should have to! It’s not MY fault she forgot to get her meds on time!”

Doctor: “So, you put a note in her file, but didn’t call her to let her know she had to come in, even though that’s part of YOUR job? Then refused to let me know she’s here, even though she’s on my special list, just because you thought she was lying? Then you YELLED at her in front of everyone, even though stress is listed in her files as something that can LITERALLY put her in the hospital, sometimes for weeks?!”

Receptionist: “No! I didn’t do anything wrong!”

Doctor: “You did EVERYTHING WRONG!”

(The receptionist continued to argue and my doctor ended up having to call security to have her removed from the building. She was still screaming “But I put a note in her file!” as she was being physically carried out. The kicker? It took my doctor less than five minutes to write the prescriptions I needed.)

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You’ve Left The Trail

| Winnipeg, MT, Canada | Employees, Health & Body, Language & Words

(I am at the dentist’s office because I need a filling. I have never been treated by this particular dentist before. I soon noticed that she had a very disconcerting habit of trailing off instead of finishing her sentences.)

Dentist: “Good morning, Miss…” *trails off*

Me: “Good morning.”

Dentist: “Have a seat and I’ll…” *trails off*

Me: *sits down*

Dentist: *brings out needle and prepares to jab my gum* “Oh, before I start, are you allergic to…?” *trails off, jabs my gum anyway*

(Luckily, I WASN’T allergic to whatever she injected into me! It should be noted that I’m terrified of dentist visits to the point of phobia, and that didn’t help!)