Category: Food & Drink


Has The Mental Capacity Of A Cupcake

| Long Beach, CA, USA | Food & Drink, Ignoring & Inattentive

(I’m the customer in this story. My daughter’s first birthday is coming up in a week, so I decide to go to a popular chain grocery store to order a custom birthday cake for her to smash up. I go online and find a photo on a photographer’s website of another baby eating the cake that I want made and print it out to take with me, to help avoid confusion. The cake is iced to look like a giant cupcake. At the store, my husband, baby daughter, and I go to the bakery counter together.)

Employee: “Hi, can I help you with something?”

Me: “Yes, I’d like to order a custom birthday cake for my daughter’s first birthday, please.”

Employee: *sigh* “Sure, I can help you with that.”

Me: *hands employee the picture* “I’d like the cake in this photo, please.”

Employee: *glances at photo* “Okay. What’s your name?”

Me: “It’s [My Name].”

Employee: “And your phone number?”

Me: “It’s [phone number].”

Employee: “What size cake do you want?”

Me: *glancing pointedly at the photo* “Um, eight-inch round?”

Employee: “Uh huh. Flavor?”

Me: “Vanilla.”

Employee: “Whipped cream or butter-cream frosting?”

Me: “Whipped cream.”

Employee: “What color do you want the frosting?”

Me: *again looking pointedly at the photo* “Red on the bottom, blue on top?”

Employee: “Um, okay. So we’re doing a photo cake?”

Me: *pointing at the photo of the child that’s obviously not mine eating cake* “I don’t want the photo on the cake; I want the cake in the photo.”

Employee: “What?”

Me: “I don’t want a photo cake. I want the cake that looks like a cupcake that the kid is eating.”

Employee: “I don’t understand.”

Me: *taking a deep breath* “I want an eight-inch round cake, vanilla cake, whipped cream icing, iced to look like the cake the child is eating in this picture. Red icing on the bottom for the muffin tin, blue on top. It should look like a cupcake.”

Employee: “Um, okay?”

(I spent the next 10 minutes explaining over and over what I wanted. I ended up cutting out the picture of just the cake and showing it to her that way. I think she finally got it, but we’ll see what I pick up next week!)


Too Many Cheeseburger-Hold-The-Cheese Stories

| FL, USA | Food & Drink

(I have just unwrapped a sandwich from [Quick-Serve Restaurant], only to find that the toppings are completely wrong. I’d ordered their Barbeque Bacon Cheddar sandwich, which is pretty self-explanatory. The sandwich I received had ketchup, mustard, pickles, and onions, and nothing else. I took it to the food runner to let them know, and the following exchange happened.)

Me: “I ordered this sandwich just now, and it’s really wrong.” *employee takes sandwich*

Employee: “It’s really raw? I’ll have them fix it.” *employee leaves before I can correct her, and returns a minute later*

Employee: “You said it was raw?”

Me: “No, WRONG.”

Employee: “Oh. What was wrong with it?” *I hold up the order ticket, which clearly says BBQ CHED*

Me: “It was supposed to be a barbeque cheddar burger. This one has ketchup, mustard, pickles, and onions.”

Employee: “That’s what comes on it.”

Me: “But it doesn’t have any barbeque sauce, bacon, or cheese…”

Employee: “OH! Was it supposed to be a barbeque cheddar burger?”

Me: “…yes.”

(They did wind up remaking the sandwich for me, but I think I see now why they got it wrong in the first place!)


Should Have Taken A Nugget Of Listening

| MT, USA | Employees, Food & Drink, Ignoring & Inattentive

Me: *pulls up to intercom*

Drive-Thru Guy: “Hi, welcome to [Restaurant]. What can I get you today?”

Me: “Hi, can I get three orders of the value nuggets?”

Drive-Thru Guy: “Four piece, five piece, or six piece?”

Me: “Six.”

(The screen in front of me displays three orders of spicy nuggets.)

Drive-Thru Guy: “Is everything correct?”

Me: “They aren’t spicy nuggets, right? I didn’t want spicy nuggets.”

Drive Thru Guy: “Your total is…[total]. Drive up to the second window.”

(The screen doesn’t change.)

Me: “Those aren’t spicy nuggets, right?”

(There’s no answer. I pull up to the second window. The manager is there, not the person who took my order.)

Manager: “Spicy nuggets for [total].”

Me: “I didn’t order spicy nuggets; I told him I didn’t want spicy nuggets.”

Manager: *looks at Drive-Thru Guy, then at me* “I will fix it for you; sorry about that.”


Your Order Is On Thin Ice

| Los Angeles, CA, USA | Employees, Food & Drink

Me: “I’ll have a regular green iced tea.”

Barista: “Do you want your iced tea hot or cold?”

Me: “…Iced?”


Wasn’t Born In The Pumpkin Patch

| MA, USA | Bizarre/Silly, Employees, Food & Drink

(It’s fall, time for pumpkin and pumpkin spice everything. I run to the store to get canned pumpkin, and I’m having trouble finding it. I look in three aisles I think it might be in, as well as at the ends of some aisles in case it’s in a special pumpkin display. No luck, so I’m getting frustrated. This store always has excellent customer service, so an employee stops to help.)

Employee: “Can I help you find something?”

Me: *speaking very fast, I’m so frazzled by now* “Yes, please! I’m looking for canned pumpkin. I’ve looked with baking, canned vegetables, and canned fruit, but I can’t find it.”

Employee: “What is it you’re looking for?”

Me: *speaking at a normal pace* “Canned pumpkin.”

Employee: “Can… what?”

Me: “Pumpkin.”

Employee: “Can you spell that?” *he pulls out what looks like his phone, or a hand-held computer, to try to look it up*

(I spell it, he types in “pumping.”)

Employee: “I don’t know…”

Me: “Like just a can of pumpkin. For pumpkin pie.”

Employee: “I don’t know what that is.”

(All of a sudden, I see it up the top shelf.)

Me: “Oh! There it is! Thank god. Thanks for your help.”

(As I rush away, he goes over to look at this mystery item he’d never heard of. Not sure how he’s gotten through life never hearing about pumpkin, in this pumpkin/pumpkin-spiced obsessed society! I appreciate his efforts to try to help me!)

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