Category: Food & Drink

Please, No S’More!

| Plant City, FL, USA | Employees, Food & Drink, Ignoring & Inattentive, Lazy/Unhelpful

(My boyfriend and I are regulars at our local chain coffee shop so they always make our drinks without question or issue, and the baristas and I get along well; they know I’m not a problem customer and I only care about my drinks tasting good and being caffeinated, rather than tiny details. My boyfriend and I are in a neighboring town and stop at their chain coffee shop of the same name. It should be noted that I have a mild dairy intolerance. I can handle a little in various forms, but drinking a latte made from dairy milk will make me sick, especially with added whipped cream.)

Me: “Hi, can I get the S’mores drink, but in a hot latte form, and with coconut milk, please?”

Employee #1: *scowls* “Uh… I don’t think we can do that.”

(Another employee overhears and meanders over to the register. They talk to each other while never taking their eyes off the register screen, but clearly aim their words at me, though they never make eye contact with me.)

Employee #1: “She wants a S’mores in a hot latte.”

Employee #2: “We can’t do that.”

Me: *not wanting to be THAT customer, but not having a choice at this point* “Sorry, but they do it for me at my regular [Coffee Shop] without a problem.”

Employee #2: *sighs dramatically* “Uh… fine, okay…” *points to register screen while Employee #1 rings it in* “I guess just put in vanilla latte, and then marshmallow cream… okay… and now chocolate.”

(They finally get it rung through all the while their attitudes and facial expressions make it clear that I’m a huge inconvenience for this order.)

Employee #2: *still staring at screen instead of looking at me* “We do layers in the S’mores drink so the layers won’t be there if we make it hot. Just so you know.”

Me: “That’s fine. All the flavors are going to the same place anyway.”

(I laugh to attempt to break the tension.)

Employee #2: *sighs dramatically again and walks away*

Employee #1: *scowling* “That’ll be [total].”

Me: *pulls out my phone to scan my membership barcode from the payment app*

Employee #1: *harshly* “Hold on, I need a NAME first.”

Me: *taken aback* “Oh, um, [My Name].”

Employee #1: “NOW you can scan.”

(I scan and then my boyfriend decides he wants a sandwich. He doesn’t eat pork and, again, our regular shop obliges this with ease.)

Boyfriend: “Can I get a bacon, egg, and gouda sandwich without the bacon?”

Employee #1: *suddenly smiling and way more polite* “Sure! Okay, your total is [total].”

(I scan the barcode again for payment. I take a step to the side to wait for our order and I hear my name called. The barista is holding my empty cup, so I walk up to him.)

Barista: “Sorry, what was it you wanted, exactly? They put ‘Ask Me’ on the cup along with all this stuff.”

Me: “Oh, a S’mores in the form of a hot latte, please.”

Barista: *smiling nicely* “Okay, cool. Thanks! That’s easy to make.”

(In the meantime, my boyfriend has gotten his sandwich. He opens it to make sure they’ve taken off the bacon…which, of course, they haven’t. He doesn’t feel like dealing with the rude people at the counter again, so he just picks it off and throws it away. At this point, we’re both pretty irritated at the first two employees for their bad attitudes and for getting my boyfriend’s simple order wrong. We’re talking about it amongst ourselves while waiting for my drink. The barista overhears and comments about how he always makes himself lattes out of the frappuccino drinks flavors, and that it’s not hard to do. He even said that the flavors blend together and it tastes the same anyway, so it shouldn’t matter. I tell him I’m not upset with him and it’s not his fault. He hands me my drink, I thank him, and we leave.)

Me: *in the parking lot, inspecting the label on the side* “Wait… this doesn’t say coconut milk on it. I can handle a little whipped cream, but if I drink a whole cup of milk, we’re going to have issues.”

(My boyfriend nods in agreement and we go back in. I approach the nice barista who made my drink.)

Me: “Excuse me, but did you make this with coconut milk?”

Barista: “Did you want coconut milk?”

Me: *sighs* “Yeah, I told the cashier that, but if she didn’t put in on the cup I couldn’t have expected you to know. It’s not your fault.”

Barista: “Sorry about that. You can keep the other one. Maybe for him?” *gestures to my boyfriend*

Me: “Oh, okay. Thank you. Sorry about this.”

Barista: “Don’t worry about it. It’s our job to make sure you get out of here with the right drink.”

Me: “Thank you. I’ll be leaving here today with a smile on my face completely because of you. I’ve never encountered such attitude at [Coffee Shop] as we had to deal with, with those two.” *gesturing to the register area*

Barista: “I’m sorry about that.”

Me: “Thanks, but again, it’s not your fault. I appreciate you being so helpful and nice.”

Barista: *finishes making my drink* “There you go. Have a great day, now.”

Me: “Thanks. Same to you!”

(He had remade my drink in a size bigger than what I’d ordered. My boyfriend and I talked for a while on the car ride about how stupid that situation had been, and if it hadn’t been for the barista who actually made my drink(s) we would have left in pretty bad moods. We wanted so badly to tip the nice barista, but we knew that they pooled tips and we really didn’t want to tip the rude employees. Definitely will be thinking twice about going back to that particular coffee shop, for sure!)

Unable To Work In A Crunch

| Adelaide, SA, Australia | At The Checkout, Employees, Food & Drink, Ignoring & Inattentive

(It was a particularly cold day and I had a half hour to spare so I decided to treat myself to a hot chocolate. At the register, there was a sign behind the person taking orders advertising a new “Cookie Cream Crunch” range, with the option of a hot chocolate, a latte, or a frappe.)

Me: “Hi, can I please grab a small Cookie Cream Crunch hot chocolate?”

Cashier: “Sure. So, that’s one small Cookie Cream Crunch latte?”

Me: “…and a little whipped cream on top. Oh, no, sorry. I wanted the hot chocolate.”

Cashier: “Okay, one small hot chocolate?”

Me: “No, a Cookie Cream Crunch hot chocolate, please.”

Cashier: “Okay, no worries.”

(She spends a little while typing in buttons.)

Cashier: “So one small Cookie Cream Crunch latte with a little bit of whipped cream?”

Me: “Sorry, no. I wanted the Cookie Cream Crunch hot chocolate.”

Cashier: “Right, of course, sorry. $4.20, please.”

(I received a plain hot chocolate.)

Your Order Is Toast

, | MD, USA | Employees, Food & Drink, Ignoring & Inattentive

(I am ordering a sandwich for lunch at a popular sandwich chain where you watch the employees make the sandwich as you order.)

Me: “I’d like a six-inch, sweet onion chicken teriyaki sub, on whole wheat bread, please.”

Employee: “Toasted?”

Me: “No, but can you heat the chicken, please?”

Employee: “Toasted?”

Me: “Just heat the meat, please.”

Employee: “The bread?”

Me: *getting frustrated* “No, just heat the chicken.”

Employee: “The meat?”

Me: “Yes!”

(She proceeds to place the chicken in the microwave for at least two minutes. The chicken is still in the microwave when I get to the next employee, who isn’t any better…)

Employee #2: “What is this?”

Me: “A sweet onion chicken teriyaki sub.”

Employee #2: “Toasted?”

Me: “No, the meat is in the microwave.”

Employee #2: “You want the bread toasted?”

Me: “No, the chicken is being heated now.”

Employee #2: “Oh!”

(She gets the chicken from the microwave.)

Me: “I’d like lettuce and cucumber please.”

Employee #2: *puts lettuce and tomato on the sandwich* “Lettuce and tomato okay?”

Me: *pointing at cucumber which is away from the tomato* “No tomato, cucumber.”

Employee #2: *picking off lettuce* “Tomato?”

Me: “Lettuce. Cucumber.”

Employee #2: *leaves tomato on, adds lettuce and cucumber* “What’s next?”

Me: “Take off the tomato, please.”

(Eventually she got the sandwich right. I’m not usually picky about what goes on my sandwich but I was ordering for someone else. The people behind and in front of me were having similar communication issues, so it wasn’t just me!)

Donut Be Late!

| New Orleans, LA, USA | Coworkers, Food & Drink, Time

(I am about to close the shop and get it ready for when I open tomorrow and the owner gives me a call.)

Owner: “Hey, just letting you know I’m going to have [Coworker] open with you tomorrow because it’s going to be a busy day.”

Me: “Okay, great! Thanks for letting me know!”

(The following morning comes, and I show up half an hour before opening to get the store ready, like usual. But an employee at another location calls with a ton of questions, so I’m behind on opening and people are starting to wait outside the door with no sign of my coworker. A couple minutes before I open the doors, I call her.)

Coworker: *answers phone, sounding groggy* “Hello?”

Me: “Hey, just wondering where you were. You were supposed to open with me this morning, and I’m about to open.”

Coworker: “Yeah, sorry, my alarm didn’t go off. I’ll be there as soon as I can.” *she lives over an hour away* “I’m going to pick up some donuts along the way.”

Me: “Um, okay… but I really need you to be here.”

Coworker: “Hey, I was in the military for 25 years. If you’re running late, you buy donuts.”

Me: “Sounds good. See you soon!”

(I was able to handle the morning rush which wasn’t as bad as anticipated because of the pouring rain. I wasn’t even mad because I just finished observing Passover (aka no bread or grains for a week) and got free donuts! Got to keep the extra, too!)

Turning A Medium Complaint Into A Large Problem

| Albuquerque, NM, USA | Bad Behavior, Bosses & Owners, Food & Drink

(I order a pizza when my nephews are visiting me. They range in age from three to five. I order a large pepperoni. After an almost two hour wait, it arrives, but it has been squashed into the side of the box and looks almost like a medium put in a large box. I call the restaurant.)

Restaurant Manager: “Oh, really? So we just happened to put a medium in a large box for you, is that right?”

Me: “I think so… that’s what it looks like.”

Restaurant Manager: *very condescending* “Well, I’ll tell you what; we’ll send someone to get the pizza, we’ll bring it back, break out the tape measure, and see who’s right. If it was a medium then we’ll get you a large sent out.”

Me: *thinking about the original two-hour wait* “Look, it’s almost nine pm, I have a bunch of hungry kids here who aren’t going to wait for that, and that I need to get to bed. I can make a medium work but I don’t want to be charged for a large. If you have a delivery person in the area can they come by and look at it?”

Restaurant Manager: “Oh, no, ma’am… I want you to get exactly what you deserve; I’ll send someone out just as soon as we have someone available.”

Me: “I’m not really sure why you’re talking to me like you are but this really is turning out to be more trouble than the $6 extra I paid.”

Restaurant Manager: “I thought you’d see it my way… Have a great night.”

(Keep in mind he had my account up the entire time, could see that I’ve had an account there for years and this was the first time I’d ever called with a complaint. I emailed the district manager about what happened and she called, apologized, and put a credit for two pizzas on my account. Even so, I couldn’t bring myself to order from there again, even with the free pizzas available. )