Category: Food & Drink

icon_technology

The Machines Have Already Started Thinking For Us

| Toronto, ON, Canada | Employees, Extra Stupid, Food & Drink, Technology

(I’m on a three week internship in Toronto and decide one morning to try a popular coffee store again. I’ve tried it before, but me being from the Netherlands, their coffee was tasteless to me. Luckily, they have a new brand of coffee called ‘dark roast’, which is supposed to be more flavourful.)

Employee #1: “How can I help you?”

Me: “Good morning. I would like a latte, please, but with dark roast coffee instead of the regular coffee.”

Employee #1: *stares at me as if I’m crazy* “What?”

Me: “A latte, but change the regular coffee with dark roast coffee. The regular is too mild for me.”

Employee #1: “But the latte is machine-made. It is always the same settings.”

(Employee #2 happens to overhear our conversation.)

Employee #2: “No problem, [Employee #1]! Just make the latte, pour some out and put dark roast coffee in it.”

Me: “Sounds reasonable!”

Employee #1: “I’m not sure… It is machine-made! I can’t change the settings!”

Employee #2: “That’s why I said, make the latte with the machine, then afterwards pour some out and put dark roast coffee to fill the cup again.”

Employee #1: *stares at [Employee #2] as if he suddenly sprouted wings or something*

Employee #2: *sighs* “Never mind. I will make the latte myself.”

(He proceeded to make my latte with dark roast coffee. I thanked him, and Employee #1 handled the receipt with an amazed expression still on her face. I guess that when machines come into play, you don’t have to use your brain anymore. The dark roast latte was perfect, by the way, exactly how I wanted it.)

icon_fooddrink

The Customer Service Is Soda-pressing

| Stockton, CA, USA | At The Checkout, Employees, Extra Stupid, Food & Drink, Lazy/Unhelpful

(I go through the drive-thru of a popular fast food joint, and I order a burger off their value menu and a soda. I pull up to pay and pick up my food with the car in front of me taking a long time in getting their order. I finally pull up to the window and get a bag with my burger. I sit there and wait for my drink.)

Employee: *after a few minutes* “Can I help you?”

Me: “Yeah, I’m just waiting for my drink.”

Employee: “You don’t have anything else; I gave you everything.”

Me: “No, I ordered a drink; I have my receipt to prove it.”

Employee: “No, you don’t. I gave you everything”

(This goes back and forth a couple more times, until she finally takes a look at the receipt and sees I have a drink. She closes the window and I assume she’s getting my drink. I sit waiting for a few more minutes.)

Employee: *getting annoyed* “What are you still doing here?”

Me: *getting just as annoyed* “Waiting for my drink…”

Employee: “There isn’t a drink for here.”

Me: “Well, I ordered one. You just saw the receipt.”

Employee: “I guess I gave it to the car ahead of you.”

Me: *staring at her for half a minute expecting her to continue* “So…? I still want my drink.”

Employee: “I told you I gave it to the car ahead of you.”

Me: “…and that sounds like your problem. Now I want my drink. Can you just pour me another one?”

Employee: “Nope, the machine only makes it when there’s an order.”

Me: “Seriously? You’ve got to be kidding me. You give away my drink I paid for to a random car I don’t know and now you won’t give me a drink I actually paid for?”

(The car behind me starts to honk since I’ve been sitting there to close to ten minutes. The manager walks up to the window.)

Manager: *looking at me* “What’s the problem, sir? You can’t just sit in the drive-thru.”

(I explains what the employee told me, showing him my receipt. All the while the employee is giving me a smug look like she was right the whole time.)

Manager: *to Employee* “Seriously? You kept the line up for ten minutes because you gave away his soda?! Just pour him another one!”

Employee: *shocked* “I don’t know how to. It just usually comes out…”

Manager: *frustrated* “You’ve got to be kidding me. You’ve been here how long and you don’t know how to use the soda machine? Just go clean the bathrooms or something…”

(The manager apologized and gave me a soda and a coupon for a free hamburger next time. I just thanked him and smiled and drove off.)

icon_fooddrink

Going Salmon And On About The Discount

| Nora, Sweden | At The Checkout, Employees, Food & Drink

(I’m shopping and my mom wants to eat salmon so I grab a package at random, not thinking much about it. As I’m about to leave…)

Worker #1: “Oh, that’s not the one that’s on a special discount.”

Me: “Oh, really? It’s fine. I didn’t even know there was a special discount anyway!”

Worker #1: “You’re sure you’re all right with that?”

Me: “Yeah, don’t worry!”

(I grab a few more things and go to pay.)

Worker #2: “This isn’t the salmon that’s on discount.”

Me: “It’s fine. Really. I didn’t even know that you guys had discount on salmon before another worker pointed it out.”

Worker #2: “So, you don’t want this?”

Me: “Yes. I want that one.”

Worker #2: “Okay, then.”

Me: “Hey, two people warned me; my own fault if I don’t listen now, not yours!”

(She let out a sigh of relief. I’m curious how many have complained about it, assuming they told them in advance…)