Category: Health & Body

Cyst-emic Failures

| PA, USA | Employees, Health & Body

(My fairly well-known gynecologist office that employs multiple doctors had been great for me… until this all happened last spring. My husband and I went in for a check-up (on his birthday nonetheless) to find that I am having a first trimester miscarriage. Ensue a month of failure. Doctor #1 is male.)

Doctor #1: “So sorry about your loss. You have two options; we can remove it or you can pass it naturally.”

Me: “What can I expect passing it naturally?”

Doctor #1: “Some mild to heavy cramping up to a week; we want you to come back in if nothing happens after a week.”

Me: *having experienced heavy cramping before and tired of having probes stuck inside of me* “I’ll just pass it naturally.”

Doctor #1: “All right. Now, about this cyst on your right ovary—”

Me & Husband: “What cyst?!”

Doctor #1: *looks taken back* “You saw [Doctor #2] last month, yes?”

Me: “Yes, but she didn’t say anything about a cyst!”

(So we schedule for the cyst removal surgery with Doctor #1 at the end of the month. Figuring if I’m only going to experience heavy cramping, then I can still work, I resume my job the next day.)

Me: “Hey, I’m a bit of a complainer, so don’t mind me if I start rambling over here.”

Coworker: “Totally understandable. You’re fine.”

(Ten minutes later.)

Me: *starts to get some intense cramping* “Ugh, should’ve knocked on wood!”

(Over the next twenty minutes, I experience THE most horrific pain I have ever felt in my life. It was so bad I was in tears and had my husband take me to the ER, where I promptly got sick. They had me lie in a bed over the next six hours on pain meds that at least made the pain more bearable. The pain, by the way, began to come in contraction-like waves exactly five minutes apart. Late the next day, I pass the miscarriage, and then make a follow-up appointment with the office. I’m experiencing some tenderness and am feeling rather emotional over everything. Yet another probe goes into me and they suggest I have a procedure to “clean out” everything, which worsens my emotional state.)

Nurse: “The doctor has to approve you for the procedure, but she’s in.”

(So I cancel my much needed therapy appointment and drive to the office. I’m charged a co-pay, but am not in the mindset to ask why I am paying, since my insurance covers co-pays. I sit mutely and wait a bit until I’m called back.)

Nurse: “All right, if you can stand on the scale.”

Me: “Why? I’m here to see the doctor to get approved for the procedure. I literally just came from the other office.”

Nurse: “Oh, well, so the placenta didn’t come out?”

Me: “I… guess not?”

Nurse: “But the baby was delivered fine.”

Me: *thinking that’s an odd choice of words* “I… uh, delivered last night?”

Nurse: *looks at me as if I’ve grown a third head* “Well, who’s watching over the baby?”

Me: *shocked* “I had a miscarriage!”

Nurse: “OH!” *mumbles* “The doctor will see you shortly.” *beelines it out of the room*

(I’m rather upset that they wouldn’t have this whole business in my own paperwork when none other but Doctor #2 comes in.)

Doctor #2: “Oh, hello. Sorry about your loss. And about the cyst. They told me you didn’t know. I must’ve forgotten to write it in.” *looks at her clipboard* “You’re fine. Sorry about your loss again.” *leaves*

(I am flabbergasted at not only paying for mishandled paperwork but also for the doctor to say two words that she could have said over the phone. The procedure goes smoothly. Fast forward to the end of the month, where I’m checked in for the cyst removal surgery. The surgeon assistant comes up with some paperwork for me to sign and begins to read off what will be done.)

Surgeon Assistant: “We’ll be removing the cyst on the right ovary and check the left for a possible cyst—”

Me & Husband: “WHAT?”

Surgeon Assistant: *awkwardly* “Oh, he didn’t tell you… Uh, yes, there might be one on the left ovary. How about you speak with him before you sign?”

Husband: “YES, thank you.”

(After he leaves, my husband begins cursing out the entire medical office and their blunders while I’m trying to wonder how in the world they can have such grievous miscommunication. Cue waiting for a very long time, to the point where the surgeon assistants walk past our little room several times, occasionally checking to see if Doctor #1 has spoken with us yet. Eventually Doctor #1 comes in, says that while they didn’t see anything from the probes, he just wants to make sure. Tired of this whole ordeal, I sign and into surgery we go, which thankfully is a success with one cyst removal. A week later, I’m in the gynecologist office for the follow-up appointment and the icing on the cake.)

Doctor #1: *leans forward, looking excited* “So do you want to see the cyst?”

Me: “NO.”

Doctor #1: *looks very disappointed*

(SERIOUSLY?! Needless to say, I haven’t been back.)

The Mother Of All Billing Problems

| Oneonta, NY, USA | Health & Body, Liars/Scammers, Money

(I just had my daughter. Halfway through my pregnancy I was forced to take a new doctor who kept saying I was going to have a small kid because I was small, and when I told him my son was almost eight pounds he laughed and said no way. When I was in labor they had my friend help because the nurses were in other rooms. I am so happy when I get home, but about a week after I get home I find a bill for having my daughter. My insurance covers all of it (same I had for when I had my son). First I call my insurance and they say they never got the bill, so I call the hospital and they send me to the billing section.)

Employee: “How can I help you?”

Me: “Yes, I got this bill and my insurance covers everything.”

Employee: *a little nasty* “Well, maybe your insurance doesn’t cover all of it. A lot of people think their insurance covers everything and it doesn’t.”

Me: “I just called them and they said they never got it.”

Employee: “Oh… well, you need to give us your bill.”

Me: “I live an hour away and have a newborn. You can’t send them a copy?”

Employee: “No, we need to send them the exact bill you have right now.”

Me: “Fine.”

(I drive there and I can tell they are not too happy, but they give me a fake smile and take it. My insurance calls me to say they got the bill that day and got another copy (most likely the one I made them send) about three days after. Two weeks later I get a bill for $800, so once again I call them up.)

Employee #2: “Sorry, your insurance said they won’t pay for your pain killers.”

Me: “I didn’t get any and this bill says it is for the something else.”

Employee #2: “None? Well, you must be a pretty cra—”

Me: “I don’t want to hear it right now.” *the hospital kept making jokes about me not using pain killers the whole time I was there*

Employee #2: “Oh, it says they didn’t send this part of the bill. I will write down to rebill them.”

Me: “I am not driving up there to give you this bill and how did you not send them all the bill?”

Employee #2: “No, that is crazy. We don’t need your bill. Why would we make you drive up here?”

(She also never answers on how they hadn’t sent all of it. I tell her thanks and two weeks later get another bill for $300.)

Me: “I am starting to get a little agitated.”

Employee #3: “I am sorry, but your insurance said you had to pay.”

(I call the insurance and they tell me they paid for everything on the bill they got. When I call back I get Employee #3 again.)

Me: “They said they paid for all of it.”

Employee #3: “I will have to check. Don’t worry about this bill.”

Me: “I am not. Thank you, good-bye.”

(Two weeks later I get another bill for $25. I just pay, thinking it is low enough and as long as it ends it. Once again, two weeks after I get another bill for $25. Every bill I get states that each time the insurance is paid and even the last $25 is paid.)

Me: “I already paid you! My insurance paid you what is going on.”

Employee #4: “It says you still owe us.”

Me: “I have every bill you gave to me. I even made a copy of the original one. I paid your $25 so I should be all good.”

Employee #4: “You… kept all the bills?”

Me: “Of course. Even if it is all good I keep them.”

(I have learned to always keep a copy of your paid bills.)

Employee #4: “Let me talk to someone. I will be right back.”

(I hear the person running off. I wait and hear some fast loud talking voices but can’t make out what they say.)

Employee #4: “Okay, well, we will fix this. Don’t worry about your bill.”

Me: “I won’t.”

(I haven’t heard anything from them since. I ran into a few mothers who had kids around my daughter’s age and they said the same thing happened to them. Not sure if they kept mixing bills or it was a scam the hospital was trying.)

Needling Through The Lack Of Empathy

| CA, USA | Employees, Health & Body, Ignoring & Inattentive

(I have to go to the hospital to get a spinal tap, which is normally a very easy procedure; however, I am terrified of needles to the point of panic or worse. A few days before, the charge nurse calls and I tell her that I will need sedation because there is a 99.9% chance I’ll flip out. She is extremely sweet and says it will be ready and she completely understands. The day of the procedure, the nurse working explains the procedure but has no mention of sedation or anything along those lines. When the phlebotomist comes to take my blood I start freaking out.)

Fiancé: “What about the IV for the sedative? Can you please take the blood through there before the saline and sedative are attached?

Nurse: “She is not getting a sedative. It is a simple procedure.”

Fiancé: “She called ahead. She is terrified of needles and will need sedatives so you can do the spinal tap.”

Nurse: “That is not necessary and overkill. I’ll see what we can do though.”

(When the nurse comes back, she without a word starts setting up the IV. As she starts trying to find my vein she gets increasingly frustrated, as my veins are hard to see when I am calm, much less freaking out. She starts off where my arm bends, stabbing that area four times with me getting more upset. She then goes to my wrist where she proceeds to jam into a bone causing me to lose it and go into a full panic attack. She goes to the forearm on the same arm and pokes me five or six times, finding the vein but being unable to thread it through.)

Fiancé: “Can you find the vein?”

Nurse: “Yes, but the needle won’t go in.”

Fiancé: “Maybe that is because she can’t breathe and can barely keep her arm still. Can you please give her a break?”

Nurse: “FINE!” *storms out, leaving the needle sticking out of my arm*

(My fiancé spends the next 15 minutes calming me down and keeping me from looking at or moving my arm until the charge nurse comes in.)

Charge Nurse: “Oh, my God, it’s still in her arm?!”

Fiancé: “Yes. Can you please take it out?!”

Charge Nurse: “Of course! I’ll be finishing the IV for you today, too.”

(The nurse spends a good ten minutes trying to figure out where to put the IV, as my right arm is mangled beyond belief and my left has already been used for a blood draw. When she finally finds a spot, she is in and out in five minutes. Ten minutes later, a male nurse comes in and takes me to a room to get the spinal tap done. I am waiting for ten minutes before the doctor comes in.)

Doctor: “All right, sweetheart, they need to take you back to the waiting area. You are getting a sedative and this room does not have the correct equipment to monitor your vitals.”

Me: “Seriously? This whole thing has been a nightmare. How does no one know I needed a sedative? I made sure that was clear before I came.”

Doctor: “I honestly don’t know because it is in your chart. It will be five more minutes and we will get this over with okay?”

(From that point on the whole thing (including the sedative) took about 25 minutes. When I went back into the waiting area, the nurse dismissed me within 20 minutes which ended up being a horrible idea because I reacted badly to the procedure. However the only solution to my reaction was to go get a blood patch at the same place, so I refused and dealt with serious pain throughout my head for 9 days. I realize I made an easy procedure harder; however, I was there from 7 am to 12:30. Had they listened to me from the beginning, it would have taken an hour, tops.)

A Miscarriage Of Service

| USA | Employees, Health & Body

(My mom is pregnant with her first child when she is told by the doctor that she has suffered a miscarriage, which devastates her. She is told to come in for an aftercare procedure a week later.)

Nurse: “Okay, we’ll just do a quick ultrasound to check that everything’s in order, and then we’ll begin.”

Mom: “Okay.”

Nurse: *looks at ultrasound results and blanches* “Um, I’m sorry, Ms. [Mom], will you excuse me for a moment?” *steps outside*

Nurse: *returns, looking harried* “Um, well… it seems there’s been a mistake.”

Mom: *worried* “What kind of mistake?”

Nurse: “It appears that there was no miscarriage. Your baby’s still alive.”

Mom: “What?!”

Nurse: “I’m very sorry, Ms. [Mom]. I don’t know how this could have happened…”

Mom: “But it’s alive? It’s okay?”

Nurse: “Yes, and of course we’ll run further tests, but from what I can tell it seems perfectly healthy.”

(The doctor later came to apologize for his mistake, but by then my mother had already made the decision to switch to someone else’s care. My older brother was, happily, delivered without incident.)

Treating You Like The Child You Don’t Want

| Melbourne, VIC, Australia | Employees, Health & Body, Ignoring & Inattentive

(Six months prior to this, I’d been in a long-term, live-in relationship with a stable job and I was seeing a wonderful psychiatrist for my ADHD. I’m now single, living with my parents in another city, and seeing a new psychiatrist. I’m also a 24-year-old woman who decided years ago that I never want children. This happens at the end of our third session.)

Me: “I also wanted to tell you that I’ve been looking into permanent birth control for a while. So I may need to ask you to tell some surgeons that I’m mentally sound enough to make this call.”

Psychiatrist: “Um… No.”

Me: “Why not? You know that my only issue is ADHD, and that hasn’t stopped me from being independent.”

Psychiatrist: “No, see, when a woman has a partner and a home, THEN they start wanting babies.” *makes rocking motion with her arms* “You will see.”

Me: “I’ve HAD those things, and more, and none of it has made me want kids.”

Psychiatrist: *knowing smile* “You would regret it. I’m going to write to your primary doctor recommending that he not refer you to anyone about this. It’s for the best.”

(I left in a rage. Rather than go through all the hassle of finding a new psychiatrist, I decided to go back one more time and try to set her straight. I never got the chance though, as partway through the appointment she invited my father in and started talking to him about how he should be looking after me, as if I were incompetent or something. My ADHD doesn’t make me any less of an adult, lady, and neither does my lack of desire for children! I never went back.)