Category: Lazy/Unhelpful

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Going Down The Same Router Every Time

| Australia | Employees, Ignoring & Inattentive, Lazy/Unhelpful, Technology

(I’m calling my Internet service provider because my Internet had become excruciatingly slow. We’ve done about half-an-hour of troubleshooting to this point. My technician has an extremely thick accent that I’m having a bit of trouble with.)

Tech Support: “I need you to type this into the command prompt: A for Apple, E for Airplane…” *continues*

Me: “I’m sorry, didn’t catch that first bit, can you repeat please?”

(He repeats the same, including the E for Airplane.)

Me: *really confused now* “Sorry, E for Airplane? Don’t you mean A for Airplane?”

Tech Support: *sounding cross* “E for effort!”

(The call continues in this vein until he insists I need to try it with another modem or in another home with ADSL.)

Me: “I don’t have any access to either option. I don’t own another modem, I’m not buying another, and I’ve just moved to the area so I don’t know anyone.”

Tech Support: *repeats his first statement about needing another*

Me: “Like I said just before, I can’t do that.”

(This actually keeps going around in circles, I’m getting increasingly frustrated but not raising my voice or swearing. After about the fifth time he’s said his spiel and I explain I can’t do it.)

Tech Support: “Fine! There’s nothing we can do, then!” *click*

(Trust me, he got a very big complaint when I rang back.)

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Lack Of Agency Urgency

| London, England, UK | Lazy/Unhelpful, New Hires

(I am working on a very busy evening with an agency worker, sending food up to the rooms and back. The night has been the busiest I’ve ever seen it, and we’re starting to run short on plates. I’ve just returned from a floor to see the agency guy just standing around.)

Me: “Hey, [Agency Worker], can you do me a favour and run up to the kitchen and grab some—”

Agency Worker: “I think I might make coffee first. I’m tired.”

Me: *taken aback from being interrupted* “Well, let’s get these orders out the way first. I don’t want us to run out of plates when we’re this busy, so can you get some for me, please?”

(With a huff, the agency worker walks off. I get another room service order, and quite a large one in fact. I’m then phoned by a room for a request for more cutlery, so I run upstairs with a pair of knives and forks. I return five minutes later to see the agency guy slouched on the officer chair with a cup of coffee in hand, totally oblivious to the HUGE order that just came through, and without a single plate brought down. In a fit of anger, I slam my hand down hard on the counter.)

Me: “Right! Either you can get off your arse and do the work you signed up for, or you can leave. I’m not running around just so you can take it easy.”

(With one more huff, the agency worker brought back plates as instructed — the wrong ones, however. Nevertheless we managed to get through the night, but after that incident I asked my boss never to take him on again.)

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Engine Failure Fail

| AB, Canada | Employees, Lazy/Unhelpful, Technology

(This is back when the ‘service engine soon’ light is a relatively new feature in cars. One day, the light comes on, so my dad takes it in to the local auto shop. The car is fixed the next day, all is fine, but then the light comes on again. Dad takes it in again, and again it’s fixed in a day, and the cycle begins anew. After about a month or so, the car finally won’t start. Dad tows it into the auto shop.)

Mechanic: “Yeah, I don’t know what’s wrong with your car.”

Dad: “But that ‘Service Engine Soon’ light kept coming on! Surely you found something wrong every time you fixed that.”

Mechanic: “Oh, that. I have no idea what that light’s for.”

Dad: “Then what were you doing to fix it?”

Mechanic: “I’d just disconnect the battery for a few minutes, and then hook it back up. That resets the on-board computer, and that gets rid of that light completely.”

Dad: “So, you actually have no idea why that light kept coming on?”

Mechanic: “Nope.”

(We lived in a small town. Despite being quite expensive, Dad paid the extra to have the car towed into the city to the dealership, where it was discovered that a faulty processor in the computer kept causing the light to come on…and eventually shut down the engine for its own protection. From that day on, Dad always took the car into the dealership!)

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