Category: Money

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Wallets Come In All Shapes And Sizes

| CA, USA | Bosses & Owners, Money

(My friend owns a small ice cream shop close to the beach, which makes him quite a bit of money. One day, while we are hanging out, he offers to give our group a free round of ice cream. We head down to his store, wait in line, and get up to the counter to order.)

Employee #1: “Hey, [Friend]. Decided to treat yourself?”

Friend: “Yep. This group is on me.”

(We order, and my friend steps over to the cashier to have them record the ‘sale’ for inventory purposes. Before he can say anything, the cashier speaks up.)

Cashier: “That will be [amount].”

Friend: *pauses, then smiles* “Well, okay, then. I guess that works.”

(He pulls out his wallet, while the cashier looks up and actually recognizes him, getting a really startled look on his face. My friend pays and walks out with us.)

Friend: “I suppose it doesn’t really matter if I keep my money in this wallet or that one.”

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Will Change His Attitude After That

| Glens Falls, NY, USA | Bad Behavior, Money, Transportation

(I have gone grocery shopping and am literally down to my last cents, which means paying the taxi driver in loose change. Most drivers don’t complain; especially since they always need change.)

Me: *counts out quarters and dimes to equal $3.25*

Driver: “Ugh, more f****** change!”

Me: *hands him exact change* “Don’t worry, I won’t give you a tip in change.”

(He got even more aggravated, but I’m betting he learnt to shut his mouth after that.)

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Only Weight-Loss On The Wallet

| Winston-Salem, NC, USA | Bosses & Owners, Employees, Ignoring & Inattentive, Money

(A few weeks prior, my mother and I had agreed to try a free trial of a month’s supply of diet pills that were featured in a health magazine. The catch was that you had to pay shipping, and if you didn’t cancel your account within 14 days, you would be charged about $90, the price of a regular month’s supply. My mom paid shipping and cancelled with no issues. The shipping was never taken out of my account, so I called in to cancel and got a bit of a runaround, but eventually had it worked out. I thought no more of it until the company still pulled out the $90 anyway the next week.)

Me: *on the phone* “Hi. So, I cancelled my account with you last week, but I was still charged. I’d like a refund. ”

Phone Rep: “Okay, ma’am, may I ask your name?”

Me: “Um, [My Name].”

Phone Rep: “Okay, [My Name], what were your weight loss goals when you signed up for our free trial?”

Me: “Please refund my money.”

Phone Rep: “Okay, [My Name]. Did you know [Product] was mentioned in [Health Magazine] and used by [Famous Celebrity]—”

Me: “I’m not interested; I’d like my money back.”

Phone Rep: “Well, I have good news for you, [My Name]. I can offer you 40% off today—”

Me: “No, I want my money back.”

Phone Rep: “Please hold.”

(I wait a minute before she comes back on the line.)

Phone Rep: “I’ve just been told that I am authorized to offer you 80% off of your order today—”

Me: “Please transfer me to a supervisor.”

Phone Rep: “Ma’am, I’m fully equipped to help you.”

Me: “Then please refund my money.”

(She continues to give me excuses and asking about weight loss and health, with me interrupting her every time with the same demands.)

Me: “Listen, I understand where you’re at right now. You probably aren’t authorized to give me a return, and you likely get marks on your record for transferring too many calls. But trust me when I say this: I will stay on this line until you either give me my money or direct me to someone who can, and you will make no sales today.”

(She tells me the supervisor is busy and I insist to be put in a queue; I eventually settle for a callback, making a note to call back myself the next day if I didn’t hear from anyone. The next day:)

Supervisor: *on the phone* “How can I help you today?”

(I explain the situation.)

Supervisor: “Ah, I see on our records here that you did call to cancel well before the cut-off date, but your rep just didn’t do it. My apologies. Your refund will be issued over the next two days.”

(This call took a total of two minutes. My mom and I never received our items.)

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This Is Why We’re In A Recession, Part 3

| Durham, England, UK | Employees, Extra Stupid, Money

Me: “Hello, [Company]. How can I help?”

Employee: “Hi, [My Name], it’s [Employee]. I’ve not been paid today.”

Me: “Well, I know I processed them all personally yesterday but let me check that.”

(I check the payroll system and bank. It’s definitely gone through to the same account we’ve paid him into for the last few months he’s worked for us.)

Me: “I’ve looked on our systems and everything seems to have gone through as normal. Are you sure nothing has gone out at your end that you’ve not known about?”

Employee: “No, I’ve checked and I’ve not been paid today.”

Me: “It’s all gone through here and I’ve not had anyone else ring in to say they’ve not been paid. Have you printed off a mini statement at the cash point to make sure the payment isn’t on there?”

Employee: “Well, I don’t need to. I’ve had my full statement come in the post this morning and today’s pay isn’t on there.”

Me: “You’re looking at a statement you got in the post today?”

Employee: “Yes.”

Me: “For a payment that went in your bank today?”

Employee: “Yes.”

(Silence.)

Me: “I’m sorry, [Employee], I’m sure that’s not how bank statements work when you get them in the post. It definitely won’t have today’s transactions on it and probably not even yesterday’s either. It should tell you somewhere on there what date your statement runs to and from.”

Employee: “Ah… right… no. You’re right. It doesn’t, does it?”

Me: “Nope.”

Employee: “Of course not. Sorry about that.”

Me: “No problem. Let me know if it hasn’t gone in when you check today’s transactions. Bye!”

(I didn’t hear from him that day so I’m guessing he found out that he had in fact been paid that day! He wasn’t in the slightest bit angry with me on the phone; he just wanted his pay to go in the bank. It did make me question the type of people we employ!)

Related:
This Is Why We’re In A Recession, Part 2
This Is Why We’re In A Recession

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