Category: Time

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New Flights Of Unreason

| Washington, DC, USA | Employees, Time, Transportation

(I’m trying to get on a flight for work to State College, PA. I have to be there by 7 pm for sound-check; the flight is scheduled to take off at 12:30 and land at 2 pm. At 12 pm, they announce a five-minute delay. Knowing that it’s NEVER a five-minute delay, I approach the desk.)

Me: “I just wanted to talk to someone about getting on another flight; I MUST be in State College this evening for work.”

Airline Employee: “Oh, it’ll be fine. We’ll just be a few minutes delayed.”

(Every few minutes, they announce another short delay. By 1 pm, I go back to the desk.)

Me: “Hi, I really need to talk to someone about getting on another flight.”

(At that moment, a VERY cranky passenger storms up and interrupts me to shout about the delay. Airline employee turns away from me to deal with it. He continues to rant, and another employee comes over. Now there’s a bunch of us in line, and everyone’s serving that one guy. I give up and return to my seat. At 1:30 pm, I return to the desk and again, just as I am about to be served, cranky man jumps up and starts yelling. At 2 pm, I try AGAIN, and by now there are FIVE airline employees serving him and everyone else is being ignored. Finally, at 2:30, I stand my ground.)

Me: “OK, the last time I checked, I was told it would be ‘just a few minutes until the plane took off. That was more than two hours ago. I fly tens of thousands of miles with you folks every year and I know you have other flights into this town – I NEED to get on the next flight. Can you help me?”

Airline Attendant: “Sorry, miss, but the last flight to State College left an hour ago. Why didn’t you say something sooner?”

Me: “…”

(I managed to get into town and to the venue with less than 20 minutes to spare.)

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Pizza Of Future’s Past

| Washington, DC, USA | Food & Drink, Time

(I order a pizza on the night daylight saving time ends, at 1:45 am DST. They tell me it will be there in about half an hour, and sure enough, half an hour later, it arrives. It is now 1:15 am, standard time, because we set the clocks back. I have no complaints, but a couple days later, I get a call from a manager.)

Manager: “Hello, I’m calling about your order a couple days ago from [Pizza Place].”

Me: “Yes, was there a problem?”

Manager: “You tell me. It’s showing here that your order took 993 minutes to be delivered, but that’s what, 16 hours? I just wanted to follow up and see what happened.”

Me: “No, it took about half an hour, pretty much what they promised.”

Manager: “So you ordered at 1:45 am, and it was delivered at… 1:16 am? That is fast, but that can’t be right.”

Me: *thinking back* “Wasn’t that the day we set our clocks back? So that does make sense. Maybe your computer system couldn’t handle a negative and it overflowed?”

Manager: “Like Gandhi?”

Me: “Yeah, like Gandhi.”

Manager: “Well, sorry to bother you, and I hope you order again soon. We’ll be fast next time, too, but we can’t get it to you before you order. That was a one-time thing!”

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Very Bad Reception, Part 17

| Atlanta, GA, USA | Employees, Ignoring & Inattentive, Time

(I’m on a break at work when I get a call from the receptionist at my doctor’s office.)

Receptionist: “Hi, I’m calling from [Doctor] for [My Name]. We were wondering if you were going to show up for your appointment today?”

Me: “Um, I never made an appointment for today. I had one for tomorrow but cancelled it last week.”

Receptionist: “Okay, but you’re in the system for an appointment in five minutes, so you must have made the appointment.”

Me: “I never made that appointment, so I won’t be there. I’m not sure where it came from.”

Receptionist: “So… will you be showing up today?”

Related:
Very Bad Reception, Part 16
Very Bad Reception, Part 15
Very Bad Reception, Part 14

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Replying Is Not Safe As Houses

| London, England, UK | Employees, Ignoring & Inattentive, Time

(I call an estate agent about a property I’d like to view. Note that it’s Tuesday afternoon.)

Agent: “So what times could you view the property?”

Me: “Weekend is best for me.”

Agent: “Would 9:30 am on Saturday be okay?”

Me: “Yep, that’s perfect.”

Agent: “Great. I’ll send you a confirmatory email now and I will see you at 9:30 am on Saturday.”

Me: “Okay, great. See you then.”

(I see an email later that day and skim through it, noting the time, date, and address but – rather stupidly – not really reading it in detail. Fast forward to Saturday morning. At about 9:25 am, just as I’m coming up the road to the property, the estate agent calls me.)

Agent: “Hello. Just to check if you are going to the viewing of [Address] today?”

Me: “Yep. In fact, I’m nearly at the front of the property.”

Agent: “Oh, wait. You are?”

Me: “Yes.”

Agent: “Oh. I didn’t think you were coming.”

Me: “Sorry?”

Agent: “You didn’t reply to the email to confirm you were coming.”

Me: “Oh. Sorry. My fault; I obviously didn’t read it properly. But, uh, we agreed the time and date on the phone and you said the email was confirmatory so I didn’t think to see if you were expecting a reply… Um, so is there a viewing? I mean, I’m kind of here now.”

Agent: “Well, I didn’t think you were going so I can’t make it.”

Me: “Uh… then why did you phone to ask if I was coming?”

Agent: “Just in case you were.”

Me: “But if you can’t make it and didn’t think I was coming, why did you wait until five minutes before the viewing to phone?”

Agent: “Well, just in case you were coming.”

Me: “Okay, but, uh, if you’re not going to show me the property then is there a viewing at all?”

Agent: “Well, we told the current tenants you might turn up. They can show you around.”

Me: “Um, okay. If they don’t mind then that’s fine. Thanks.”

(I ring the doorbell and a woman answers.)

Me: “Hi. Uh, [Estate Agent] said she told you I was coming to view the property.”

Tenant: “Oh. No, she didn’t. We’ve not heard of any viewings today. Is she around?”

Me: “No. She didn’t think I was coming for some reason but she rang me just now to ask me if I was and told me she’d told you I might be coming. Don’t worry. I think there’s been a lot of crossed wires and I don’t want to put you out.”

Tenant: “No, it’s all right. Come on up. You’ve come all this way so you might as well have a look. I’ll speak to her and the landlord later about notifying us of people coming for viewings.”

(It turned out to be for the best that the tenants showed me around as they told me the rather interesting tidbit of the fact that the property leaked at least once a year. To be fair to the estate agent, I re-read the email later and true to her word, there was a line at the end of it asking me to confirm my attendance. I still don’t understand why she phoned me five minutes before the viewing or why she told me she’d notified the tenants when she hadn’t, but maybe I’m missing something.)

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The Pizza That Time Forgot

| USA | Food & Drink, Time

(I decide to order a pizza for dinner. I work evenings so I set it to be delivered at midnight, a few minutes after I get home. I’m running late because of traffic but when I get home at 12:30 my roommate says the pizza hasn’t arrived. I immediately call the restaurant.)

Me: “Hi, I ordered a pizza to be delivered at midnight and it’s not here.”

Manager: “I’m sorry about that; let me look into it.”

(I hear her arguing with people in the background.)

Manager: “It was supposed to be delivered at midnight.”

Person In Background: “Yeah, midnight on the 12th; that’s tonight.”

Manager: “No, that was today, 12:00 am on the 12th.”

(They argue back and forth over this for several minutes. Finally the manager comes back on and apologizes again and promises to give us a discount. The pizza arrives and all is well. Early the next morning though there’s a knock on the door. I open it to find a delivery person from the same restaurant.)

Delivery Person: “Hi, I have your pizza here.”

(It was the same order as the night before. Apparently they still didn’t know how to read a clock.)

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