Category: Time

Needs To Donate An Explanation

| USA | Employees, Ignoring & Inattentive, Time

Me: *via phone* “Hello, how late do you accept donations today?”

Employee: “We’re open until six pm today.”

(I clear out the car, load it up, and drive over, arriving about 15 minutes later.)

Me: “Hi, where should I unload this?”

Employee: “I’m sorry; we can’t accept any more donations today due to the volume we’ve received already.”

Me: “What? I spoke to you on the phone not fifteen minutes ago and you said you were accepting donations. You’re telling me I loaded all these clothes up and you won’t even take them for free?”

Employee: “There’s another donation center 10 minutes away…”

Me: “But they’re not open today. That’s why I came here. Look, I’m just going to unload these here, and you can throw them away if you want.”

(I unloaded the car with the employee staring at me like I had run over his dog the whole time. Their whole business model revolves around reselling stuff that people give them for free. How can they stop accepting donations, especially for something like kids’ clothes?)

Lost In Your Salad Days

| NJ, USA | Employees, Food & Drink, Ignoring & Inattentive, Time

Coworker: “Would you like any lettuce on this?”

Customer: “You’ve already put lettuce on there.”

Coworker: “Oh! Sorry, I didn’t realize!”

Customer: “That’s okay, it’s Monday after all.”

Coworker: “It’s Wednesday… isn’t it?”

Customer: “So it is.”

She’ll Get It One Day, But Not The Next Day

| Los Angeles, CA, USA | Employees, Ignoring & Inattentive, Time, Transportation

(I need something from a company by Wednesday morning. I order it on Sunday, and since I know it will ship on Monday, I pay extra for one-day shipping. I get a confirmation email stating my item will arrive by Tuesday, eight pm. On Tuesday evening, I get an “update” showing that item will arrive on Wednesday evening, as it was only shipped out on Tuesday morning, from 500 miles away. I’ve just explained all this in a call to customer service.)

Employee: “We don’t ship on Sundays.”

Me: *still pleasant at this stage* “I know that, which is why when I ordered it on Sunday. I paid for one-day shipping, so I would get it by Tuesday.”

Employee: “I’m sorry, but it is arriving in one day.”

Me: *starting to get frustrated* “Well, yes, but not one day from when it was ordered, and not one day from when it was SUPPOSED to be shipped. Is there any way you can expedite another item for arrival by tomorrow morning?”

Employee: “I can remove the extra charge for one-day shipping, but the item IS arriving in one day.”

(We go round and round, with me pointing out I got the email from Company saying it would be there Tuesday, etc, and her just repeating that it is on time, as it is arriving one day after it was shipped.)

Me: “So, by your argument, if I selected one day shipping last week, but you don’t send it until Thursday two weeks from now, so long as it arrives on the next day, it’s still on time?” *bangs head on keyboard*

Employee: “…”

(In the end I never could get her to understand how this didn’t add up to “on time.”)

It’s All In The (Lack Of) Delivery, Part 2

| Israel | Food & Drink, Time, Transportation

(We order food from an Indian restaurant we like. We know they can sometimes take a while to deliver, so we call them as soon as they open at noon, expecting to eat our lunch around one pm. They tell us that as they just opened, it would take a while for the food, which we are fine with. At 12:45, they call:)

Restaurant: “Hi, your food is ready and we are sending it out now. It should be there in about 15 minutes.”

(At 1:15 pm, the delivery guy calls, asking where we are located. I explain to him as best I can, but he clearly has some difficulty with the language.)

Restaurant: *calling at 1:30 pm* “Hi, our delivery guy is in your area, but he can’t figure out where you are. Can you call him and explain?”

Me: “I already talked to him.”

Restaurant: “Yeah, he doesn’t speak Hebrew or English, really, so we can’t talk to him.”

Me: “…”

Delivery Guy: *1:40 pm* “Hi, I’m in [Place about five minute drive from our house]. My GPS is broken. Can you tell me how to get there?”

(I explain slowly and very carefully in short words. He says he will be right there. Thirty minutes later, the food still isn’t there. We call back and forth with the restaurant several times, who says that the guy still seems to be right where he said he was, but “doesn’t know how to get to you.” Finally the restaurant guy says:)

Restaurant: “I don’t know what to do.”

Me: “Either find someone to explain it to him, or cancel the order. It’s now been hours after we ordered.”

(Another 30 minutes pass. I get another call:)

Manager: “Hello, I’m the manager of the delivery company. I’m very sorry. It’s a new guy and he doesn’t speak any Hebrew or know the map of the city. Your food is surely gross and cold by now, so I can either refund your order or go pick up a fresh order for you and deliver it myself.”

(We were still hungry, so we opted for the fresh order, but we are still perplexed by a. why someone would be hired as a delivery guy when he doesn’t know the city or the language, at all and b. why they let the poor guy stand outside for over an hour instead of just having someone else redeliver our order sooner.)

Related:
It’s All In The (Lack Of) Delivery

Two Timing

| MA, USA | Time

(I’m waiting on the front step for my driving instructor for my last ever driving lesson. I have a 12:30 appointment so I’m sure he’ll be here any minute. Come 1 pm, he’s still not here, so I decide to call him to make sure he’s okay and that a student hasn’t crashed the car.)

Me: “Hey [Instructor], it’s [My Name]. I was wondering where you are?”

Instructor: “What? Why? Your appointment’s at 2 pm.”

Me: “That’s not what I have in my calendar… I was told I had a 12:30 appointment.”

Instructor: “Well, don’t call and yell at me about it! I just pick up the schedule at the beginning of the day, and it says 2 pm!”

Me: “Okay, I understand. It was the school’s fault. I just wanted to make sure you weren’t in an accident.”

Instructor: “2 pm! I’ve never done my job incorrectly; I do it by the book! I would call you if we got in an accident! I’m a professional. I would call you! Don’t yell at me about this! I just follow the schedule!”

Me: *taken aback and wondering how he’d call me if he ended up dead from a crash* “Okay! Thanks for letting me know! I’ll be waiting at 2 pm!”

(He did come at 2 pm, but I still swear to this day that I was told 12:30 when I made the appointment. As a bonus, he said things during “teaching” such as “You gotta stop for people in the crosswalk. I know it’s a pain, but I legally gotta tell you that,” and when he drove away from my house for the last time, he didn’t even put his seatbelt on.)