Clerk: How can I help?
Me: What is the quickest way possible to send this packet please?
Clerk: Well [service] costs £5 and your packet will get there before 1pm tomorrow.
Me: OK, lets go with that.
[Clerk takes packet, prints out stamps and attaches them to my packet.]
Clerk: You could have used [other service] which gets there before 9am tomorrow but that costs £18 so you won’t want that.
Me: Yes please. That’s what I want.
[Clerk looks startled then voids transaction and has to print out a second set of stamps and stick them over the previous set.]
Clerk: Are you even sure there will be anybody there before 9am?
Me: I don’t care, I just want the fastest delivery available. The earlier it gets there the earlier it can be worked on.
(My husband grew up in Colombia. He has lived here in the US for many years and his English is perfect, but obviously his accent remains. He gets a new cell phone number, and numerous phone calls with it – typically debt collectors. We have worked at call centers before, so he usually tries to be nice so they know to look for a different number.)
Caller: “Hi, Roberto [last name]?”
Husband: “Sorry, wrong number.”
Caller: *doubting tone* “You’re not Roberto.”
Husband: “No, I’m not.”
Caller: *sighs* “Okay, good luck with that.” *click*
(My husband was shocked for a moment, how the agent would just assume the accent fitting the name meant my husband was lying about his identity. He finally decided to block the calls from that particular number.)
(I’m buying a few groceries, and decide it would be quicker not to use the self-serve checkout)
Cashier: “Are you okay for a bag?”
Me: “Yes, I have a bag with me.”
(He proceeds to watch me take all my items from my basket and place them on the conveyor belt. He doesn’t start scanning until I have all of them out and the basket out of the way. I go to his other side and start filling my bag.)
Me: *Struggling to fit groceries inside single bag*
Cashier: *finishes scanning* “Would you like one bag?”
Me: “Yes, I think so.”
(He get one and places it in the bagging area, proceeding to watch me pack my own groceries. There is a queue growing behind me, and he is literally doing nothing but watch me pack the first bag. The second bag is… completely available.)
Me: “If I wanted to bag my own groceries, I’d have gone to self-serve.” – Is what I would have said, if it wouldn’t have made me THAT customer.