I’m the manager for the night. I’m ten feet away when I’m paged to one of the registers. The customer is very agitated and has the fake smile and big eyes angry people wear.
Me: What can I do for you?
Coworker: I accidentally charged her full price for these discounted items so she needs a refund.
Customer: And they’re buy one get one free too! There’s a sign right in front of them that says so.
All of our store sale signs are bright yellow, large, and this product is easily visible from the counter. I see no such sign and know it would be ridiculous to have such a deal on an item already marked half off. I begin entering the correct commands into the register to correct the cashier’s mistake.
Me: Alright, let’s get these run up for the right price. These are already discounted so they wouldn’t be part of any buy one get one free deal-
Customer: You should really get someone to take down that sign then.
Me: They’re marked for $3 a piece-
Customer: Yeah, I shouldn’t be paying 14.98 for them when they’re marked $3 and buy one get one free. [aggressively waving their hands in my face]
The hand waving has thrown me off and I miskeyed something and had to start over.
Me: $3 a piece is only $6 so it’s actually less expensive than buy one get one-
Customer: Whatever, that’s fine. [more hand waving] You do what you have to but you should take down that sign and I’m in a really big hurry. You should just ring me up so i can leave. *continues ranting*
Me: That’s very aggressive behavior.
The customer ignores me but stops hand waving.
Me: Your change is [Total]. How would you like that back? Cash?
Customer: Cash is fine.
She start walking away even before I have the cash out of the till to hand to them.
Coworker: I’m really sorry-
Me: No, it’s not your fault. They’re supposed to be marked so they don’t scan in the first place and you haven’t even been here a week.
I walk the few feet over to the shelf once the customer is gone and look at the discount items there. On the shelf is taped very securely a plain white piece of paper with magic marker written that the product she bought was buy one get one free. One of my coworkers from the morning shift had put it up and not informed management or the cashiers. How can cashiers ring up a manual deal if they don’t know about it? It was unprofessional and should never have been put up like that so I did take it down as they lady had suggested.